Getting ‘Em on Board: Guiding Staff Through Times of Change

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Presentation for edUi 2013 in Richmond, VA. Presented by Rebecca Blakiston, University of Arizona, and Kim Vassiliadis, University of North Carolina Chapel Hill.

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Getting ‘Em on Board: Guiding Staff Through Times of Change

  1. 1. Getting ‘Em on Board guiding staff through times of change #edui_onboard Rebecca Blakiston University of Arizona Libraries Kim Vassiliadis UNC Chapel Hill Libraries
  2. 2. Who we are. What we’ve done.
  3. 3. This matters because change is constant.
  4. 4. Changing workflows, processes, procedures
  5. 5. Start with informal discussions. Hey, we started talking about getting a new system. Cool, it’s about time.
  6. 6. Communicate a detailed vision. Communicate a detailed vision
  7. 7. How will this support the strategic plan? Administration wants the big picture.
  8. 8. How will this impact my work? Staff want to know how it affects them.
  9. 9. Back up decisions with data.
  10. 10. Stories are good, too.
  11. 11. Once staff is on board in theory…
  12. 12. Start small: identify your champions.
  13. 13. Identify potential naysayers.
  14. 14. Know your allies in each meeting.
  15. 15. Get bigger: communicate with entire staff.
  16. 16. Regular updates are critical.
  17. 17. Bring all conversations back to the user.
  18. 18. Usability mantra: You are not your user.
  19. 19. Facilitate effective discussions.
  20. 20. Allow staff to express and discuss their feelings.
  21. 21. Wear your thick skin.
  22. 22. This new website is mediocre at best.
  23. 23. Don’t be rude or disrespectful. Don’t talk behind people’s backs.
  24. 24. Anticipate and acknowledge problems.
  25. 25. Build ongoing trust.
  26. 26. Identify & utilize staff strengths.
  27. 27. Give staff the tools they need to be successful.
  28. 28. Keep coming back to communication. Keep talking about the changes Keep people informed Keep administrators on board Keep emphasizing your message Keep talking about the good that’s coming Keep listening to ideas/criticisms Keep your head up
  29. 29. Questions

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