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Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM
 

Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM

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Session conducted on Saturday, January 22, 2011, at Continuous Computing India Pvt. Ltd., Bangalore.

Session conducted on Saturday, January 22, 2011, at Continuous Computing India Pvt. Ltd., Bangalore.

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    Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM Presentation Transcript

    • Out of the Box Experience(First time User Experience) Amit Patil www.amitpatil.in
    • - Curiosity
    • - Curiosity- Expectations
    • - Curiosity- Expectations- Surprise
    • Surprise can lead to… ORBelow Expectations Above Expectations
    • - First Impressions are critical
    • How do you decide to buy it?
    • It’s a good phone, but just some issues with the messages. Getting used to ithmm…phone has bad messaging
    • While designing an OOBE make sure you… #1. Identify Basic Expectations of Users #2. Don’t depend on the Manual
    • Bumpy Experience
    • Sir,Your Bill For the SoupWhat aboutmain course?
    • Collecting all information at a go
    • Continuous Experience
    • While designing an OOBE make sure you…#3. Make the experience smooth & continuous.
    • Rude Errors
    • Confusing Errors
    • Smart Messages YOU may continue using this free version Only if you took at most four flights in last 12 months and you don’t own an SUV
    • Respectfully Communicated
    • While designing an OOBE make sure you…#4. Be friendly to the user…avoid rude messages.
    • Installation (Desktop) = Registration(Browser )
    • Communicating clearly
    • Clear Steps to quick usage.
    • Communicating Purpose
    • Quick Usage
    • Quick Usage
    • Quick Usage
    • Quick Usage
    • Communicating Features
    • Communicating Features
    • While designing an OOBE make sure you…#4. Communicate the purpose & features clearly#5. Integrate help as quick clues.#6. Allow user for Quick usage of the product.
    • While designing anan OOBE make sure you…While designing OOBE make sure you…# Identify Basic Expectations of Users# Don’t depend on the user to read the Manual# Make the experience smooth & continuous.# Communicate the purpose & features clearly# Integrate some help as quick clues.# Allow users quick usage of the product.
    • Thank You Amit Patil www.amitpatil.in amitrpatil@gmail.com
    • If time permits…Ebook Reader Unite Media Player