Your SlideShare is downloading. ×
0
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Can Microsoft Replace your PBX?
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Can Microsoft Replace your PBX?

479

Published on

Microsoft OCS/Lync as presented via ILTA webinar on March 21, 2011

Microsoft OCS/Lync as presented via ILTA webinar on March 21, 2011

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
479
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
23
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Can Microsoft replace your PBX?<br />Shane T Callaghan<br />Director of Information Technology<br />March 2011<br />
  • 2. > 200lawyers<br />~ 300 staff<br />7 offices in 4 provinces in Atlantic Canada<br />15 IT staff<br />Who is McInnes Cooper?<br />
  • 3. 2Mitel IP PBXs (one hybrid)<br />1 Norstar key system<br />Lots of POTS lines<br />Where we were<br />
  • 4. Everyone on the same system<br />Productivity gains<br />Client service opportunities<br />What we wanted<br />
  • 5. The value of UC<br />More capabilities<br />Unified messaging<br />Presence<br />IM<br />Video<br />Desktop sharing<br />Single number reach<br />Mobility<br />Outlook Integration<br />Dial from Outlook<br />On-screen caller ID<br />Simple audio conferencing<br />On-demand web conferencing<br />Presence<br />
  • 6. Based on firm strategy<br />First to the COO/CEO<br />Then to the management team<br />Then to the entire firm<br />How we sold it<br />
  • 7. Design<br />“All in” approach<br />Native, not legacy-integrated<br />Build<br />Pilot<br />First with 50 users, then 100<br />Train/Deploy<br />Patch!<br />How we did it<br />
  • 8. PBX-free<br />POTS-free(well, almost…)<br />100% UC adoption<br />Some quality and reliability issues<br />Where we are now<br />
  • 9. Strategic focus<br />Management commitment<br />“All in” approach<br />Communications<br />Design<br />Training<br />What we did well<br />
  • 10. Deploy IP phones rather than USB phones<br />Think hard about any deviation from proven configurations<br />What we would do differently<br />Mediation Server<br />Telecom Gateway<br />OCS Pool<br />Telco<br />
  • 11. Lync with IP phones<br />What’s next<br />
  • 12. Is Lyncas reliable as your PBX?<br />If you design it properly, yes. Maybe more reliable.<br />Is Exchange as good for voice mail?<br />I would say better<br />What about the phones?<br />Limited options, but good quality and affordable<br />Is your network ready?<br />If you are doing VoIP successfully now, probably<br />Is Lync as capable as your PBX?<br />It depends<br />Is Microsoft ready to replace your PBX?<br />
  • 13. Depends on what?<br />Lync Capabilities<br />PBX Capabilities<br />If you really need this<br />How much of this you want<br />
  • 14. FAQs<br />Do I need PoE?<br />Do I need QoS?<br />Can I use soft phones?<br />No, but it’s nice to have<br />Microsoft says no.<br />Shane says yes.<br />Only for occasional use<br />
  • 15.
  • 16. shane@callaghan.ca<br />

×