• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
The User Experience Equation: Stepping Beyond Information to Interaction
 

The User Experience Equation: Stepping Beyond Information to Interaction

on

  • 1,408 views

Donn DeBoard

Donn DeBoard

Statistics

Views

Total Views
1,408
Views on SlideShare
1,408
Embed Views
0

Actions

Likes
3
Downloads
5
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    The User Experience Equation: Stepping Beyond Information to Interaction The User Experience Equation: Stepping Beyond Information to Interaction Presentation Transcript

    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 11The User Experience Equation:The User Experience Equation:Stepping Beyond InformationStepping Beyond Informationto Interactionto InteractionPhiladelphia Metro Chapter- STCPhiladelphia Metro Chapter- STC4th Annual Conference4th Annual ConferenceMarch 11, 2006March 11, 2006Penn State/Great ValleyPenn State/Great ValleyDonn R. DeBoardDonn R. DeBoard
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 22About the PresenterAbout the Presenter 20 years in information development in a20 years in information development in avariety of media (paper, online help, CBT)variety of media (paper, online help, CBT) M.S., Technical and ScienceM.S., Technical and ScienceCommunications,Communications,Drexel University/Philadelphia, PADrexel University/Philadelphia, PA M. Ed., Instructional Systems,M. Ed., Instructional Systems,Penn State University/Great Valley, PAPenn State University/Great Valley, PA Senior Information Developer,Senior Information Developer,Vertex, Inc./Berwyn, PAVertex, Inc./Berwyn, PA PMC member since 1986PMC member since 1986
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 33A little about my familyA little about my family Here’s my family:Here’s my family: SueSue Sarah, age 11Sarah, age 11 FrannyFranny
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 44What About You?What About You? Share a little aboutShare a little aboutyourself.yourself. Share your reasonsShare your reasonsfor coming to thisfor coming to thisconference? Anyconference? Anyfirst-timefirst-timeattendees?attendees? Share yourShare yourexpectations forexpectations forthis session.this session.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 55AgendaAgenda User experienceUser experience(UX) equation(UX) equation What is UX?What is UX? What is interactionWhat is interactiondesign?design? Defining an interactiveDefining an interactivedesign roledesign role Stepping intoStepping intointeraction designinteraction design Interaction designInteraction designexerciseexercise Questions?Questions?
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 66Sudoku, anyone?Sudoku, anyone? Sudokus are puzzles.Sudokus are puzzles. A grid with nine blocks. Each block hasA grid with nine blocks. Each block hasnine cells.nine cells. Put the numbers 1-9 in each horizontalPut the numbers 1-9 in each horizontalrow and vertical column so that theyrow and vertical column so that theyappear once in each row, column, orappear once in each row, column, or3X3 block.3X3 block. Sudokus illustrate user experience.Sudokus illustrate user experience.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 77Technical CommunicatorTechnical Communicatoras User Advocateas User Advocate Who has done web site development orWho has done web site development oronline help?online help? Currently, communicators understand theirCurrently, communicators understand theiraudience and information needs.audience and information needs. Deepen understanding to include the entireDeepen understanding to include the entireuser experience, not just user identity anduser experience, not just user identity andinformation needs.information needs. Where does information design fit in?Where does information design fit in? How can you step beyond information toHow can you step beyond information tointeraction?interaction?
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 88User Experience EquationUser Experience Equation Progression from goal setting to taskProgression from goal setting to taskresults.results. User goals setting + User intention +User goals setting + User intention +User interaction with system orUser interaction with system orsomething + User performing processsomething + User performing process+ Feedback from system.+ Feedback from system. Task resolution - success or failure?Task resolution - success or failure?
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 99What Is User Experience?What Is User Experience? User experience is the progressive steps inUser experience is the progressive steps ina person’s journey to find information for aa person’s journey to find information for aspecific task.specific task. Think of steps that lead to wisdom asThink of steps that lead to wisdom assudokus of user experience.sudokus of user experience. Information (defined by its presentation andInformation (defined by its presentation andorganization to user) builds knowledge.organization to user) builds knowledge. Applied knowledge yields experience.Applied knowledge yields experience. Experience yields wisdom. (N. Shredroff)Experience yields wisdom. (N. Shredroff)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1010ExamplesExamples Information: Multiplication tables showInformation: Multiplication tables showvisual relationship.visual relationship. 2 x 2= 42 x 2= 4 2 x 2 x 2 = 82 x 2 x 2 = 8 Applied knowledge = See connectionApplied knowledge = See connectionbetween results in each row.between results in each row. Wisdom = 2 (cubed)= 8Wisdom = 2 (cubed)= 8
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1111Experience to WisdomExperience to Wisdom(N. Shredroff)(N. Shredroff)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1212Elements of UserElements of UserExperience (UX)Experience (UX) Two views of WebTwo views of Webinterface:interface: Software interfaceSoftware interface Hypertext systemHypertext system Application vs.Application vs.information designinformation design Info design is on sameInfo design is on sameplane as interface andplane as interface andnavigation design (J.J.navigation design (J.J.Garrett)Garrett)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1313Elements of UserElements of UserExperience (J.J. Garrett)Experience (J.J. Garrett)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1414Elements:Elements:Tasks vs. InformationTasks vs. Information Web as interface progresses from abstractWeb as interface progresses from abstract(user needs) to concrete (visual design).(user needs) to concrete (visual design). Web as hypertext information progressesWeb as hypertext information progressesfrom conception (user needs) to completionfrom conception (user needs) to completion(visual design).(visual design). Interface is iterative, bottom to top and topInterface is iterative, bottom to top and topto bottom.to bottom. Hypertext is time-based for a given task.Hypertext is time-based for a given task.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1515Introducing Web 2.0Introducing Web 2.0 ““Web 2.0 is a stream ofWeb 2.0 is a stream ofevents, people, andevents, people, andconnections. (Bartconnections. (BartDecrem)”Decrem)” Current browsers areCurrent browsers areOK for a structuredOK for a structuredWeb.Web. Interaction with WebInteraction with Web2.0 impacts2.0 impactsinformation.information.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1616Web 2.0 CompaniesWeb 2.0 Companies Services, not packaged software, withServices, not packaged software, withcost-effective scalabilitycost-effective scalability Control over unique hard-to-createControl over unique hard-to-createdata sources that get richer as moredata sources that get richer as morepeople use thempeople use them Trusting users as co-developersTrusting users as co-developers Harnessing collective intelligenceHarnessing collective intelligence(O’Reilly)(O’Reilly)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1717UX Continuum of Web 2.0UX Continuum of Web 2.0No websites.XML feeds (D.Saffer)Internetapplications,toolsWebsites,marketingsites, blogsData frommany sources.Parts forInternet toolsUser-suppliedcontentSocial (Yahoogroups)Creator-suppliedcontentContent-richUnstructuredSemi-structuredStructured
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1818What isWhat isInteraction Design?Interaction Design? Term covers from field of Human-ComputerTerm covers from field of Human-ComputerInteractionInteraction “…“…Any communication between user andAny communication between user andcomputer, be it direct or indirect. Directcomputer, be it direct or indirect. Directinteraction involves a dialog with feedbackinteraction involves a dialog with feedbackand control throughout the performance ofand control throughout the performance oftask…The user is interacting with atask…The user is interacting with acomputer to accomplish something (Dixcomputer to accomplish something (Dixquoted from Marion).”quoted from Marion).”
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 1919Principles ofPrinciples ofInstructive InteractionInstructive Interaction Explorability – invites experimentationExplorability – invites experimentationand discovery.and discovery. Predictability – makes meaning andPredictability – makes meaning andbehavior obvious to user. Encouragebehavior obvious to user. Encouragesingle trial learning.single trial learning. Guidance – integral and inseparableGuidance – integral and inseparablepart of user interface. (Intrinsic help)part of user interface. (Intrinsic help)(Constantine & Lockwood)(Constantine & Lockwood)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2020Sample InstructiveSample InstructiveInteraction Techniques –Interaction Techniques –Part 1Part 1 Starters – messages that indicate first stepsStarters – messages that indicate first stepsor suggest initial actionsor suggest initial actions Balloon tips or help – pop-up messagesBalloon tips or help – pop-up messagesthat appear on first encounter when userthat appear on first encounter when userreaches certain point in processreaches certain point in process Workflow highlighting – a visual guideWorkflow highlighting – a visual guidethrough steps in process (Constantine &through steps in process (Constantine &Lockwood)Lockwood)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2121Sample InstructiveSample InstructiveInteraction Techniques –Interaction Techniques –Part 2Part 2 Anticipatory action – automatic actionsAnticipatory action – automatic actionssupplied by interface anticipating usersupplied by interface anticipating useractionsactions Instructive animation – graphical animationInstructive animation – graphical animationthat informs users about what is happeningthat informs users about what is happeningor how to use or interpret somethingor how to use or interpret something Input prototypes – representations ofInput prototypes – representations ofacceptable input (Date= 03/11/06)acceptable input (Date= 03/11/06)(Constantine & Lockwood)(Constantine & Lockwood)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2222Anticipatory LearningAnticipatory Learning ““A-ha - I knew it!”A-ha - I knew it!” Encourages shortenedEncourages shortenedtrial and errortrial and error NoveltyNovelty AnticipationAnticipation ActionAction ConfirmationConfirmation(Constantine &(Constantine &Lockwood)Lockwood)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2323Major Components ofMajor Components ofInteractivityInteractivity FeedbackFeedback ControlControl CreativityCreativity ProductivityProductivity CommunicationsCommunications Allow adaptiveAllow adaptiveexperiences (N.experiences (N.Shredroff)Shredroff)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2424Seven Stages ofSeven Stages ofCompleting a TaskCompleting a Task1.1. Forming a goalForming a goal2.2. Forming theForming theintentionintention3.3. Specifying anSpecifying anactionaction4.4. Executing theExecuting theactionaction1.1. Perceiving thePerceiving thestate of the worldstate of the world2.2. Interpreting theInterpreting thestate of the worldstate of the world3.3. Evaluating theEvaluating theoutcome (D.outcome (D.Norman)Norman)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2525ExampleExample Need groceriesNeed groceries Keep need to buyKeep need to buygroceriesgroceriesin mindin mind Make a listMake a list Drive to storeDrive to store Reviewing listReviewing listagainst storeagainst storeinventoryinventory Finding itemsFinding items Putting items inPutting items inbasketbasket Checking out andChecking out andpaying for itemspaying for items
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2626Design Questions for SevenDesign Questions for SevenStages of Completing a TaskStages of Completing a Task1.1. How easily can oneHow easily can onedetermine thedetermine thefunction of thefunction of thedevice?device?2.2. How easily can oneHow easily can onetell what actions aretell what actions arepossible?possible?3.3. How easily can oneHow easily can onemap from intention tomap from intention tophysical movement?physical movement?1.1. How easily can oneHow easily can oneperform the action?perform the action?2.2. How easily can oneHow easily can onetell if the system is intell if the system is inthe desired state?the desired state?3.3. How easily can oneHow easily can onedetermine mappingdetermine mappingfrom system state tofrom system state tointerpretation?interpretation?4.4. How easily can oneHow easily can onetell what state thetell what state thesystem is in?system is in?(D. Norman)(D. Norman)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2727Interaction design vs.Interaction design vs.programmingprogramming Different ways toDifferent ways tobuild interaction –build interaction –application vs.application vs.informationinformation Interaction DesignInteraction Design– Alan Cooper– Alan Cooper ExtremeExtremeprogramming –programming –Kent BeckKent Beck
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2828Interaction DesignInteraction Design Focused on user’s goalsFocused on user’s goals Defining the forms of products as theyDefining the forms of products as theyrelate to their userelate to their use Anticipates how use of products willAnticipates how use of products willimpact human relationshipimpact human relationship Explore dialogue between people,Explore dialogue between people,products, and contexts (physical,products, and contexts (physical,cultural, and historical)cultural, and historical)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 2929Alan CooperAlan Cooper Personas:Personas:thumbnail of athumbnail of aspecific member ofspecific member ofaudienceaudience Goals: what theyGoals: what theyare doingare doing Scenarios: whenScenarios: whenthey are doingthey are doing
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3030Extreme ProgrammingExtreme Programming Software development practicesSoftware development practicesdeveloped by Kent Beck.developed by Kent Beck. XP developers work continuously withXP developers work continuously withcustomers and anticipate changes tocustomers and anticipate changes tosoftwaresoftware XP developers test when coding goal isXP developers test when coding goal isachieved.achieved.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3131XP - Kent BeckXP - Kent Beck Planning withPlanning withcustomerscustomers Functional and unitFunctional and unittestingtesting Collective codeCollective codeownershipownership Coding standardsCoding standards Continuous integrationContinuous integrationof changesof changes Customer on siteCustomer on site 40 hour week40 hour week Pair programmingPair programming
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3232Defining an InteractionDefining an InteractionDesigner RoleDesigner Role Create dynamicCreate dynamicpatterns of interactivitypatterns of interactivityusing technology.using technology. Functional, ethical,Functional, ethical,aesthetic qualities ofaesthetic qualities ofproduct.product. Interaction canInteraction canincrease and nurtureincrease and nurturedesign knowledge.design knowledge.(D. Schon)(D. Schon)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3333Skill Sets ofSkill Sets ofInteraction DesignerInteraction Designer Design conceptsDesign conceptsand methodsand methods Design skills - toolsDesign skills - tools Interpersonal andInterpersonal andcommunicationcommunicationskillsskills Technical skillsTechnical skills Business skillsBusiness skills
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3434An Interaction DesignerAn Interaction DesignerNeeds to…Needs to… Learn new subject areas quickly.Learn new subject areas quickly. Solve problems both analytically and creatively.Solve problems both analytically and creatively. Be able to visualize and simplify complex problems.Be able to visualize and simplify complex problems. Empathize with users, their needs, and aspirations.Empathize with users, their needs, and aspirations. Understands strengths and limits of humans andUnderstands strengths and limits of humans andtechnology.technology. Share passion for making world a better placeShare passion for making world a better placethrough pragmatic and elegant design solutions.through pragmatic and elegant design solutions.(R.Reimann)(R.Reimann)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3535Education inEducation inInteraction DesignInteraction Design Carnegie MellonCarnegie Mellon Interaction DesignInteraction DesignInstitute IveaInstitute Ivea North Carolina StateNorth Carolina StateUniversityUniversity University of Art &University of Art &Design HelsinkiDesign Helsinki VirginiaVirginiaCommonwealthCommonwealthUniversity (R.Reimann)University (R.Reimann)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3636Key Considerations If YouKey Considerations If Youwant to be an ID…want to be an ID… Interaction designers seldom code.Interaction designers seldom code. Interaction designers do not do usabilityInteraction designers do not do usabilityresearch.research. Temperament is important. Interested inTemperament is important. Interested ineverything and willing to learn.everything and willing to learn. Interaction designers should be able toInteraction designers should be able todraw, write, and communicate well.draw, write, and communicate well. Great interaction designers show balance ofGreat interaction designers show balance ofcreative insight and analytical thinking.creative insight and analytical thinking.(R.Reimann)(R.Reimann)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3737Stepping intoStepping intointeraction design (Part 1)interaction design (Part 1) Technical communicator are a naturalTechnical communicator are a naturalto move into interaction design.to move into interaction design. Be a champion for the user (usingBe a champion for the user (usingproduct).product). Get involved in the design process asGet involved in the design process asearly and often as possible.early and often as possible. Get involved with the requirementsGet involved with the requirementsmeetings.meetings.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3838Stepping intoStepping intointeraction design (Part 2)interaction design (Part 2) Create relationships with productCreate relationships with productdevelopers and marketingdevelopers and marketingstakeholders.stakeholders. Document bad interactions.Document bad interactions. Create user personas. (Steve Calde)Create user personas. (Steve Calde)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 3939SketchingSketchingInteraction DesignInteraction Design ThinkThink CommunicateCommunicate PersuadePersuade Sketching helpsSketching helpsshape digitalshape digitalmaterial that ismaterial that isequally spatial andequally spatial andtemporal. (Jonastemporal. (JonasLowgren)Lowgren)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4040Techniques for SketchingTechniques for SketchingInteraction DesignInteraction Design Pencil-and-paperPencil-and-papersketchingsketching StoryboardsStoryboards Video prototypesVideo prototypes Pitch moviesPitch movies Animated useAnimated usesketchessketches InteractiveInteractiveprototypesprototypes
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4141Interaction designInteraction designprocessprocess Requirements-Requirements-What is there vs.What is there vs.What is wanted?What is wanted? AnalysisAnalysis DesignDesign Iteration andIteration andprototypingprototyping Implementation andImplementation anddeploymentdeployment
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4242ID Exercise –ID Exercise –IntroductionIntroduction Screens on next slide:Screens on next slide: Identify and solveIdentify and solvedesign problems.design problems. Describe your designDescribe your designand say why its good.and say why its good. Understand the peopleUnderstand the peoplefor whom you arefor whom you aredesigning.designing. Excel at bothExcel at bothconceptual andconceptual anddetailed design.detailed design.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4343ID Exercise –ID Exercise –Improve User’s Experience byImprove User’s Experience byUpgrading interaction/interfaceUpgrading interaction/interface
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4444ID Exercise – Some ideasID Exercise – Some ideas What are design problems?What are design problems? Audience – general Word user.Audience – general Word user. You have minimum 1 mouse click and aYou have minimum 1 mouse click and amaximum of 4 mouse clicks.maximum of 4 mouse clicks. Move Table Autoformat display into firstMove Table Autoformat display into firstscreen.screen. Give “Remember dimensions for a newGive “Remember dimensions for a newtable?” checkbox more prominent location.table?” checkbox more prominent location. FYI: Office 12 offers table styles you viewFYI: Office 12 offers table styles you viewand select. No more dialog boxes.and select. No more dialog boxes.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4545Two GenerationsTwo Generationsat a Crossroadsat a Crossroads BoomersBoomers 1946-19641946-1964 FormalFormal StructuredStructured HierarchicalHierarchical Interface andInterface andinformation are notinformation are notthe samethe same GamersGamers 1980-20011980-2001 InformalInformal UnstructuredUnstructured Non-hierarchicalNon-hierarchical Information is inInformation is inthe interfacethe interface(K. M. Kapp)(K. M. Kapp)
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4646SummarySummary The User Experience EquationThe User Experience Equation User experienceUser experience What is interaction design?What is interaction design? Defining an interaction designer roleDefining an interaction designer role Stepping into interaction designStepping into interaction design Interaction design exampleInteraction design example Sudoku example - revisitedSudoku example - revisited
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4747Questions andQuestions andComments?Comments? I hope you haveI hope you havefound this sessionfound this sessionuseful.useful. Thanks for yourThanks for yourparticipation in theparticipation in thesession.session. Questions orQuestions orComments?Comments?
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4848If You WantIf You Wantto Contact Meto Contact Me You are welcome toYou are welcome tocontact me withcontact me withquestions andquestions andcomments.comments. donn.deboard@donn.deboard@vertexinc.comvertexinc.com
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 4949If You Want MoreIf You Want MoreInformationInformation Calde, Steve. “Technical Writers andCalde, Steve. “Technical Writers andinteraction design,” Cooper Interactioninteraction design,” Cooper InteractionDesign Newsletter, January, 2004Design Newsletter, January, 2004http://www.cooper.com/content/insights/newslethttp://www.cooper.com/content/insights/newsletTechnicalTechnical _writers_ and_ interaction_writers_ and_ interaction_design.htm_design.htm Constantine, Larry L. and Lucy A.D.Constantine, Larry L. and Lucy A.D.Lockwood. “Instructive Interaction: MakingLockwood. “Instructive Interaction: MakingInnovcative Interfaces Self Teaching,” 2002,Innovcative Interfaces Self Teaching,” 2002,http://http://www.forUse.com.www.forUse.com.
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 5050If You Want MoreIf You Want MoreInformationInformation Decem, Bart. Wired News, Killer Buzz FlocksDecem, Bart. Wired News, Killer Buzz Flocksto new Browser, September 14, 2005,to new Browser, September 14, 2005,http://www.wired.com/news/technology/http://www.wired.com/news/technology/0,1282,68823,00.html0,1282,68823,00.html Frishberg, Leo. “Designing User ExperiencesFrishberg, Leo. “Designing User Experiencesfor Applications Versus Informationfor Applications Versus InformationResources on the Web,” January 9, 2006,Resources on the Web,” January 9, 2006,UX Matters.UX Matters. http://uxmattershttp://uxmatters/MT/archives/000063.php/MT/archives/000063.php Garrett, Jesse James. “Elements of UseGarrett, Jesse James. “Elements of UseExperience,”Experience,” http://www.jjg.net/iahttp://www.jjg.net/ia
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 5151If You Want MoreIf You Want MoreInformationInformation Kapp, Marl M. “Games and Simulations forKapp, Marl M. “Games and Simulations forE-Learning,” (ASTD Presentation, February,E-Learning,” (ASTD Presentation, February,2006),2006), http:/www.karlkapp.comhttp:/www.karlkapp.com Lowgren, Jonas. “Sketching InteractionLowgren, Jonas. “Sketching InteractionDesign,” January, 2006.Design,” January, 2006.http://webzone.k3.mah.se/k3jolo/http://webzone.k3.mah.se/k3jolo/ Marion, Craig. “What Is Interaction DesignMarion, Craig. “What Is Interaction Designand What Does it Mean to Informationand What Does it Mean to InformationDesigners, (Part 1 of 2),Designers, (Part 1 of 2),http://mysite.verizon.net/resnx4g7/PCD/http://mysite.verizon.net/resnx4g7/PCD/WhatIsInteractionDesign.htmlWhatIsInteractionDesign.html
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 5252If You Want MoreIf You Want MoreInformationInformation Norman, Don. “Design of Everyday Things,”Norman, Don. “Design of Everyday Things,”Doubleday, 1990.Doubleday, 1990. O’Reilly, Tim. “What is Web 2.0: Design PatternsO’Reilly, Tim. “What is Web 2.0: Design Patternsand Business Models for the Next Generation ofand Business Models for the Next Generation ofSoftware,” September 30, 2005,Software,” September 30, 2005,http://www.oreillynet.com/lpt/a/6228http://www.oreillynet.com/lpt/a/6228 Reimann, Robert. “So You want to be anReimann, Robert. “So You want to be anInteraction Designer,” Cooper Interaction DesignInteraction Designer,” Cooper Interaction DesignNewsletter, June 2001,Newsletter, June 2001,http:/www.cooper.com/newsletters/2001_06/http:/www.cooper.com/newsletters/2001_06/so_you_want_to_be_an_interaction_designer.htmso_you_want_to_be_an_interaction_designer.htm
    • The User Experience Equation: Beyond Information to InteractionThe User Experience Equation: Beyond Information to Interaction2006 Copyright by Donn R. DeBoard2006 Copyright by Donn R. DeBoard 5353If You Want MoreIf You Want MoreInformationInformation Saffer, Dan. “The Web 2.0 ExperienceSaffer, Dan. “The Web 2.0 ExperienceContinuum,”Continuum,” www.adaptivepath.comwww.adaptivepath.com/publications/essays/archives/000545.php/publications/essays/archives/000545.php Schon, Donald. February 11, 2005Schon, Donald. February 11, 2005http://www.infed.org/thinkers/et-schon.htmhttp://www.infed.org/thinkers/et-schon.htm Shedroff, Nathan. “Recipe for a SuccessfulShedroff, Nathan. “Recipe for a SuccessfulWebsite,” 1994,Website,” 1994, hhttp://www.nathan.com/ttp://www.nathan.com/thoughts/recipe/index.htmlthoughts/recipe/index.html