10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan...
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10 Ways to Make e-Learning Stick!

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10 Ways to Make e-Learning Stick!

  1. 1. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 1 of 1010 Ways to Make e-Learning Stick!STC Conference Session – March 17, 2007Susan Boyd. Susan Boyd AssociatesDesired Knowledge or Experience: Working knowledge of and experience with basiconline learning concepts.Objectives: In this interactive session, we will identify the steps that need to be takenbefore, during and after an e-learning course to ensure that skills taught will be relevantto learners’ job needs. You will also identify how to involve learners and managers insetting up learning contracts and following up on learning commitments.Our specific objectives are to:• Explore why e-learning courses can fail and why learning often doesn’t stick.• Identify tips for designing courses.• Discuss ways to prepare managers and learners to support learning.• Identify ways to evaluate and conduct follow-up of e-learning.Your Instructor: Susan Boyd has over 30 years experience in the training andcomputer education field and is a member of the International Whos Who in InformationTechnology. Susan has extensive experience in planning and managing trainingprojects, and has directed and participated all phases of the projects including: needsanalysis, course development (online and instructor led), training the trainers, coursedelivery and follow-up.Susan is a national conference speaker and has presented sessions at: TrainingSolutions since 2001, the e-Learning Conference, Online Learning Conference, ASTDPhiladelphia Chapter Technology Learning Conference, ITTC, TechLearn, and othertraining conferences. She has also presented online synchronous training webinars andhas been a judge for the Brandon Hall e-Learning Awards since 2001. Susan is apublished author of over 30 training articles in training journals such as TrainingMagazine, ASTD Learning Circuits, Online Training Magazine, Technical Training,Training Directors Forum, Inside Technology Training, and Technology for Learning.She has also published Accelerate Computer Learning with Analogies, a book fortrainers that contains over 700 analogies for computer concepts, as well as illustrations.Susan is a firm believer and practitioner in using creative training techniques andanalogies as aids in learning motivation, comprehension and retention.Contact Info:Susan Boyd, President - Susan Boyd Associates270 Mather Rd.Jenkintown, PA 19046-3129 (suburban Philadelphia area)Phone: 215-886-2669E-mail: susan@susan-boyd.com Web: http://www.susan-boyd.com
  2. 2. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 2 of 1010 Ways to Makee-Learning Stick!Susan BoydSusan Boyd Associateswww.susan-boyd.comsusan@susan-boyd.com215-886-2669__________________________________________________________________________________________________________________________________________________________________________________________________________________2Susan Boyd• Position: President, Susan Boyd Associates,a computer training consulting company• Industry Background: 30 years experience in designing and deliveringtraining programs for computer applications.• Online Learning Expertise: 6 years experience using online trainingprograms to supplement instructor-led training.• Contact info: www.susan-boyd.comEmail: susan@susan-boyd.com,Phone: 215-886-2669_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2Our Session Objectives:Why e-LearningCan FailManagers&LearnersDesignTipsEvaluation& Follow-up_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  3. 3. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 3 of 104VIP (Very Important Pieces)• Bright Idea List• Business Card for Follow-up e-Mail– Checklist for Learners: How to Gain theMost from an E-Learning Course– Learning in Progress Sign– ASTD article – summary of presentation• Rewards– Toys and Raffle Drawing_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notebook Web Easel Pad (lightbackground)Team Activity1. Form a team with 3-5 people near you.2. Find out who is the Team Recorder.3. Brainstorm and list reasons why somee-Learning courses can fail and thelearning not stick.Typically reasons fall in the followingcategories:* Technology Issues* Content Issues* Design Issues* Management Issues* Learner Issues* Other IssuesTeam Recorder:Has been intraining theshortest amountof timeTime – 2 minutesPrize- Team withthe most itemswins!Team Brainstorming:_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Team Brainstorming: (continued)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Team Brainstorming: (continued)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  4. 4. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 4 of 105What HowUnderstand Job NeedsCreate a Curriculum ofLearningCreate Course ModulesUse Blended ApproachDesign for Need/BudgetInterview Managers &Learners. Find the Gap/PainPartner with Subject MatterExperts (SMEs)Gather examples, sampledocuments, work flowIdentify how each courseor module can be deliveredBetter to deliver and enhance,than never deliver at all.Tip #1: Create a Job FocusedCurriculum_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________6Tip #2: Make LearningInteractiveHow do YOU defineInteractivity?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________8Wise Indian Proverb:“Interactivity is in themind, not in the mouse!”www.thiagi.com_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  5. 5. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 5 of 106Tip #2: Make LearningInteractiveTip # 2 - Make Learning InteractiveEngage theLearnersMake itReal-WorldRelate to theLearnersBuild inFeedback_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________7Checks forunderstandingWorkphotos,videos,andanimationsSurveysThoughtprovokingquestionsGraphicsAnalogiesIncentivesThemesEngage the Learner_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________8Build in Feedback•Feedbackicon everypage•CourseEvaluation•Feedbackicon everypage•CourseEvaluation•DiscussionBoard•Email withinstructors/learners•DiscussionBoard•Email withinstructors/learners•LearnerProjects•TeamActivities•LearnerProjects•TeamActivities_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  6. 6. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 6 of 109Tip #3: Offer SupportMaterialsClear Registration InstructionsGetting Started GuideQuick Reference CardsFAQsSlides ForVirtualTraining_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notebook Web Easel Pad (lightbackground)Idea SharingPrizes –to the first3 peoplewho standup andshare theirideasHow do you prepareManagers whenimplementing e-Learning?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________11GatherSchedulemeetingswithvariousMgt.Teams.Knowtheir “hot”buttons.SellHighlightthebenefitsfor theirgroup.Discussthe costof nothavinge-learningReportShowdata fromLMSsystem.Discusscompletionrates andissues.Get Buy-inIdentifytheir roleto supporttraining atthedesktop.Setprioritiesfortraining.Getmanagersto bee-Learners.Meet theirtrainingneeds.Use itTip #4: Prepare Managers_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  7. 7. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 7 of 10Notebook Web Easel Pad (lightbackground)Idea SharingPrizes –to the first3 peoplewho standup andshare theirideasHow do you prepareLearners whenimplementing e-Learning?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________• Demo the technology everywhere!• Use in Instructor-Led classes or as follow-up.• Use testimonials from other learners.• Identify benefits from a learner’s perspective.• Make sure course works on all learnerequipment or provide learning lab.• Provide headsets for audio.• Have representative learners bethe pilot.• Use their feedback to enhance.• Tell how classes are tracked.• Consider rewards ifappropriate.Pilot thecoursesShow & TellMarket theBenefitsTestEquipmentBuild inRewards &IncentivesTip #5: Prepare the Learners_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________14Training at The DesktopFeedbackTechnologyAccessSendConfirmationsTech SupportContactTest systemsetupTip #6: Support the LearnersAccessInstructionsSignsChecklistsMentorsFeedback linkEvery pageOnlineEvaluationLearningWorkstation_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  8. 8. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 8 of 1015Learner Signs_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Find Mentors from Past GraduatesFollow-up to Improve Completion RatesSurvey Learners & ManagersPrepare Exception ReportsTrack & Review StatisticsTip #7: Monitor & Report Results_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________17Level 4-Did itMatter?Level 1-Did theyLike itLevel 3-Did theyApply it?Level 2-Did theyLearn it?Tip #8: Evaluate Learning_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  9. 9. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 9 of 1018Tip #9: Enhance the CourseTip #9: Enhance the CourseSummarizefeedbackand evalsPrioritize CourseChangesInformmanagersand learnersSchedulethechangesPilot majorchanges_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________19ManagersHot Buttons?Priority andValue?Resources?Sponsors?LearnersAdditionalTraining Needs?Where are theGaps?Make it betterResearchEvaluate andImplementTip #10: Identify Future Training Needs_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________25How Can You Apply ThisLearning?• Review your Bright Idea Sheet• Share an idea with a person next to you.• Prizes to the first 3 people who stand up toshare an idea._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  10. 10. 10 Ways to Make e-Learning Stick – Susan Boyd (susan@susan-boyd.com 215-886-2669Copyright Susan Boyd Associates, www.susan-boyd.com Page 10 of 1026Raffle Drawing“The main part of intellectualeducation is not the acquisition offacts but learning how to makefacts live.” Oliver Wendell HolmesRemember to turn in your Evaluations as you Leave!_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Contact InfoSusan BoydSusan Boyd AssociatesSusan@susan-boyd.comwww.susan-boyd.com215-886-2669 (Philadelphia, PA area)__________________________________________________________________________________________________________________________________________________________________________________________________________________

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