How to stop guessing what the community thinks
            The Community Surveys Project


                  Seth Binderna...
Agenda




2
Agenda

•How the project was born

•What we do

•What’s next?

•Your ideas and Q&A




2
How do we communicate?




3
How do we communicate?

•E-mail, IRC

•Bugzilla, hendrix

•Headrush

•Meetings, local forums




3
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix

•Headrush

•Meetings, local forums




3
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix - focused on products

•Headrush

•Meetings, local forum...
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix - focused on products

•Headrush - ideas

•Meetings, loc...
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix - focused on products

•Headrush - ideas

•Meetings, loc...
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix - focused on products

•Headrush - ideas

•Meetings, loc...
How do we communicate?

•E-mail, IRC - ad hoc

•Bugzilla, hendrix - focused on products

•Headrush - ideas

•Meetings, loc...
What kind of questions?




4
What kind of questions?

•Community health and dynamics

•Entry barriers

•Events

•Resources

•Experience

•...

4
What’s good about surveys?




5
What’s good about surveys?

•Easy to distribute




5
What’s good about surveys?

•Easy to distribute

•Quick to take




5
What’s good about surveys?

•Easy to distribute

•Quick to take

•Localizable




5
What’s good about surveys?

•Easy to distribute

•Quick to take

•Localizable

•Centralized




5
What surveys have we already conducted?




6
What surveys have we already conducted?

•Mozilla working with its communities

•Evaluating the quality of Mozilla's commu...
Community Surveys - the vision and the project




7
Community Surveys - the vision and the project

•New channel of communication




7
Community Surveys - the vision and the project

•New channel of communication

•Mozilla—community

•Community—community as...
Community Surveys - the vision and the project

•New channel of communication

•Mozilla—community

•Community—community as...
Community Surveys - the vision and the project

•New channel of communication

•Mozilla—community

•Community—community as...
Thank You
               sethb@mozilla.com
                stas@mozilla.com

    http://blog.mozilla.com/communitysurveys/...
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Mozilla Community Surveys

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Lightning Talk from Firefox Plus Summit in Whistler, BC, Canada. July 30, 2008 with Seth Bindernagel

Published in: Technology, News & Politics
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Transcript of "Mozilla Community Surveys"

  1. 1. How to stop guessing what the community thinks The Community Surveys Project Seth Bindernagel Staś Małolepszy 1
  2. 2. Agenda 2
  3. 3. Agenda •How the project was born •What we do •What’s next? •Your ideas and Q&A 2
  4. 4. How do we communicate? 3
  5. 5. How do we communicate? •E-mail, IRC •Bugzilla, hendrix •Headrush •Meetings, local forums 3
  6. 6. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix •Headrush •Meetings, local forums 3
  7. 7. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush •Meetings, local forums 3
  8. 8. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums 3
  9. 9. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier 3
  10. 10. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier •Surveys 3
  11. 11. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier •Surveys - allow us to ask questions 3
  12. 12. What kind of questions? 4
  13. 13. What kind of questions? •Community health and dynamics •Entry barriers •Events •Resources •Experience •... 4
  14. 14. What’s good about surveys? 5
  15. 15. What’s good about surveys? •Easy to distribute 5
  16. 16. What’s good about surveys? •Easy to distribute •Quick to take 5
  17. 17. What’s good about surveys? •Easy to distribute •Quick to take •Localizable 5
  18. 18. What’s good about surveys? •Easy to distribute •Quick to take •Localizable •Centralized 5
  19. 19. What surveys have we already conducted? 6
  20. 20. What surveys have we already conducted? •Mozilla working with its communities •Evaluating the quality of Mozilla's community-driven support •FOSDEM 2008 Attendee Survey •FISL 2008 Attendee Survey •The about:mozilla Newsletter 6
  21. 21. Community Surveys - the vision and the project 7
  22. 22. Community Surveys - the vision and the project •New channel of communication 7
  23. 23. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well 7
  24. 24. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well •Free and open source survey solution 7
  25. 25. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well •Free and open source survey solution •Ask and learn, but don’t tire the users 7
  26. 26. Thank You sethb@mozilla.com stas@mozilla.com http://blog.mozilla.com/communitysurveys/ 8

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