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Mozilla Community Surveys

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Lightning Talk from Firefox Plus Summit in Whistler, BC, Canada. July 30, 2008 with Seth Bindernagel

Lightning Talk from Firefox Plus Summit in Whistler, BC, Canada. July 30, 2008 with Seth Bindernagel

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  • 1. How to stop guessing what the community thinks The Community Surveys Project Seth Bindernagel Staś Małolepszy 1
  • 2. Agenda 2
  • 3. Agenda •How the project was born •What we do •What’s next? •Your ideas and Q&A 2
  • 4. How do we communicate? 3
  • 5. How do we communicate? •E-mail, IRC •Bugzilla, hendrix •Headrush •Meetings, local forums 3
  • 6. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix •Headrush •Meetings, local forums 3
  • 7. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush •Meetings, local forums 3
  • 8. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums 3
  • 9. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier 3
  • 10. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier •Surveys 3
  • 11. How do we communicate? •E-mail, IRC - ad hoc •Bugzilla, hendrix - focused on products •Headrush - ideas •Meetings, local forums - distributed, language barrier •Surveys - allow us to ask questions 3
  • 12. What kind of questions? 4
  • 13. What kind of questions? •Community health and dynamics •Entry barriers •Events •Resources •Experience •... 4
  • 14. What’s good about surveys? 5
  • 15. What’s good about surveys? •Easy to distribute 5
  • 16. What’s good about surveys? •Easy to distribute •Quick to take 5
  • 17. What’s good about surveys? •Easy to distribute •Quick to take •Localizable 5
  • 18. What’s good about surveys? •Easy to distribute •Quick to take •Localizable •Centralized 5
  • 19. What surveys have we already conducted? 6
  • 20. What surveys have we already conducted? •Mozilla working with its communities •Evaluating the quality of Mozilla's community-driven support •FOSDEM 2008 Attendee Survey •FISL 2008 Attendee Survey •The about:mozilla Newsletter 6
  • 21. Community Surveys - the vision and the project 7
  • 22. Community Surveys - the vision and the project •New channel of communication 7
  • 23. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well 7
  • 24. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well •Free and open source survey solution 7
  • 25. Community Surveys - the vision and the project •New channel of communication •Mozilla—community •Community—community as well •Free and open source survey solution •Ask and learn, but don’t tire the users 7
  • 26. Thank You sethb@mozilla.com stas@mozilla.com http://blog.mozilla.com/communitysurveys/ 8