Optimizing for           Happiness                             Tom Preston-WernerThursday, November 3, 2011Joke about oxfo...
Optimizing for           Happiness                             Tom Preston-WernerThursday, November 3, 2011Joke about oxfo...
Thursday, November 3, 2011I cofounded GitHubErlang/OTP, Scala, Clojure, Node.js,
Business is                              BrokenThursday, November 3, 2011Business is broken.
ROBERT PROPSTThursday, November 3, 2011Let me give you an example.This is Robert Propst, he invented the cubicle in 1968.
Thursday, November 3, 2011I used to spend my days in a place that looked like this.He must have been some kind of monster,...
Thursday, November 3, 2011Quite the contrary, he worked at Herman Miller.Back then it the Open Bullpen office was popular....
Thursday, November 3, 2011So what happened to turn Propst’s ideas into this?Three things:* Economic way to pack people int...
“Lots of businesses are run by                   crass people who create                   hellholes. They make little bit...
Thursday, November 3, 2011And now we know why Robert looks the way he does.
What can we                  do about it?Thursday, November 3, 2011
Motivations                          Cost      Happiness                        Quality      Control                      ...
Motivations                          Cost      Happiness                        Quality     Revenge                       ...
Investing in                        HumansThursday, November 3, 2011Investing in business decisions is generally wellunder...
HARRY HARLOWThursday, November 3, 2011This is Harry Harlow.He’s was a professor at the University of Wisconsin.1949 did pr...
EDWARD DECIThursday, November 3, 2011This is Edward Deci.He’s a professor at the University of Rochester.1969 Picked up Ha...
Extrinsic vs Intrinsic              MotivatorsThursday, November 3, 2011He’s done a lot of research on extrinsic vs intrin...
Optimize for                HappinessThursday, November 3, 2011Ever since we started GitHub, we’ve tried to optimize forha...
People                 Organization                 EnvironmentThursday, November 3, 2011I’ve identified three main areas w...
People                 Organization                 EnvironmentThursday, November 3, 2011Companies are made up of people.P...
Thursday, November 3, 2011I like to think of a company as a bit like a restaurant.
Hire the BestThursday, November 3, 2011Hire the best people you can find.There’s nobody unhappier than someone you just had...
Seek and Offer                             The 1% FallacyThursday, November 3, 2011Use your network of existing employees ...
Tech Review via             Open Source                                            Free as in                             ...
Riddle Me Not                      How many barbers are                        there in the UK?Thursday, November 3, 2011P...
Cultural Fit                                    http://www.toothpastefordinner.comThursday, November 3, 2011You can’t judg...
Keep them                               HappyThursday, November 3, 2011
DAN PINKThursday, November 3, 2011This is Dan Pink. He has a great book called “Drive: The SurprisingTruth about what Moti...
Mastery                             Conferences & Travel                             Kindle + Free BooksThursday, November...
Health Care                             Unmetered Sick DaysThursday, November 3, 2011Definitely optimized for cost by most ...
Vacations                             Also unmeteredThursday, November 3, 2011Responsibility and trust.
Side ProjectsThursday, November 3, 2011In a cost optimized situation, side projects would be prohibited.Side projects allo...
Thursday, November 3, 2011My favorite GitHub side project is HubotHe’s our Campfire chat bot written in Node.js.He can do a...
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
Thursday, November 3, 2011
What is the ROI of making           my employees happy?Thursday, November 3, 2011
People                   Organization                   EnvironmentThursday, November 3, 2011
Flat Lattice                         OrganizationThursday, November 3, 2011Made famous by Gore Corp.- Flat- Team based- Pe...
Well De ned GoalsThursday, November 3, 2011
Well De ned Goals                                        Cheerio!Thursday, November 3, 2011Help developers work better tog...
Small TeamsThursday, November 3, 2011
Small TeamsThursday, November 3, 2011Self organizing.Teams assemble around features based on desire to work onthem.
Self Managed                                   Autonomy!Thursday, November 3, 2011One of the tenets of Dan Pink’s keys to ...
Leadership by                  Merit and AbilityThursday, November 3, 2011Self managed doesn’t me unmanaged.Leaders arise ...
No TitlesThursday, November 3, 2011Titles are harmful.Reduce flexibility and interest in varied endeavors.
No MeetingsThursday, November 3, 2011When was the last time a meeting made you happy?Meetings are optimized for CYA.
Culture of ShippingThursday, November 3, 2011Shipping makes people smile.Getting your work in front of an audience is empo...
Purpose!Thursday, November 3, 2011At GitHub, we encourage shipping product as soon as reasonable.
No Work Hours                             ROWEThursday, November 3, 2011Rigid working hours are optimized for control.Cali...
Less BurnoutThursday, November 3, 2011
What is the ROI of working          together happily?Thursday, November 3, 2011
People                 Organization                 EnvironmentThursday, November 3, 2011
Campfire                             From 37signalsThursday, November 3, 2011
Thursday, November 3, 2011Serious Room
Thursday, November 3, 2011Danger Room
Brick & Mortar                    From Earthen MaterialsThursday, November 3, 2011
Thursday, November 3, 2011Had to be awesome. Held out 6 months to find the perfect spot.Open layout, creative space.
STEVEN JOHNSONThursday, November 3, 2011This is Steven Johnson.He has a book called “Where do Good Ideas come From?”
Good Ideas                             Liquid Networks                                SerendipityThursday, November 3, 201...
Thursday, November 3, 2011MIT Building 20, built in 1943 as a temporary building for theRadiation Laboratory.Dozens of occ...
Thursday, November 3, 2011Microsoft Research building 99 built in 2007.Designed with flexibility in mind.Reconfigurable wall...
Thursday, November 3, 2011Collaborative spaces built in.
Thursday, November 3, 2011Open, casual meeting areas featured prominently.
Thursday, November 3, 2011
Thursday, November 3, 2011Flexible work space
Thursday, November 3, 2011This is our bar. We like to collect fine whiskies and gins toshare with visitors and after hours.
Thursday, November 3, 2011And this is the kegerator I built.But it’s not really about the beer.It’s about bringing people ...
Thursday, November 3, 2011Drinkups let us connect with our users.Costs money but makes us happy and engaged.
What is the ROI of creating         a happy workplace?Thursday, November 3, 2011
GitHubThursday, November 3, 2011
Thursday, November 3, 2011These are my cofounders.We built everything by hand.
Bootstrapped            and ProfitableThursday, November 3, 2011No VC money means no outside interference.
In nite RunwayThursday, November 3, 2011
GitHub Employee CountThursday, November 3, 2011
Thursday, November 3, 20111. We have lots of users.2. We have lots of repos.3. We have lots of famous projects.
People                 Organization                 EnvironmentThursday, November 3, 2011When it comes to your people, you...
What is the ROI of                               happiness?Thursday, November 3, 2011What is the ROI on happiness?
Thank You                               @mojomboThursday, November 3, 2011
Questions?Thursday, November 3, 2011
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Tom Preston Werner - Optimize for happiness

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Tom Preston Werner - Optimize for happiness

  1. 1. Optimizing for Happiness Tom Preston-WernerThursday, November 3, 2011Joke about oxford pubs
  2. 2. Optimizing for Happiness Tom Preston-WernerThursday, November 3, 2011Joke about oxford pubs
  3. 3. Thursday, November 3, 2011I cofounded GitHubErlang/OTP, Scala, Clojure, Node.js,
  4. 4. Business is BrokenThursday, November 3, 2011Business is broken.
  5. 5. ROBERT PROPSTThursday, November 3, 2011Let me give you an example.This is Robert Propst, he invented the cubicle in 1968.
  6. 6. Thursday, November 3, 2011I used to spend my days in a place that looked like this.He must have been some kind of monster, to do that;to design a system that most efficiently crammed humans intooffices.
  7. 7. Thursday, November 3, 2011Quite the contrary, he worked at Herman Miller.Back then it the Open Bullpen office was popular.This is the Action Office.
  8. 8. Thursday, November 3, 2011So what happened to turn Propst’s ideas into this?Three things:* Economic way to pack people into offices* Depreciation laws* Optimizing for money
  9. 9. “Lots of businesses are run by crass people who create hellholes. They make little bitty cubicles and stuff people in them. Barren, rat-hole places.” – Robert PropstThursday, November 3, 2011In fact, in his later years, Propst himself denounced what he hadinadvertently created.
  10. 10. Thursday, November 3, 2011And now we know why Robert looks the way he does.
  11. 11. What can we do about it?Thursday, November 3, 2011
  12. 12. Motivations Cost Happiness Quality Control Speed Agility Efficiency ImpactThursday, November 3, 2011Here are a few things that motivate decisions.
  13. 13. Motivations Cost Happiness Quality Revenge Speed Agility Efficiency GrowthThursday, November 3, 2011Of these, cost and happiness are the most interesting tome.Often at odds, but why?
  14. 14. Investing in HumansThursday, November 3, 2011Investing in business decisions is generally wellunderstood.But when it comes to humans, a lot of traditionalknowledge is wrong.
  15. 15. HARRY HARLOWThursday, November 3, 2011This is Harry Harlow.He’s was a professor at the University of Wisconsin.1949 did primate research with puzzles.Uncovered intrinsic motivation.
  16. 16. EDWARD DECIThursday, November 3, 2011This is Edward Deci.He’s a professor at the University of Rochester.1969 Picked up Harlow’s research.
  17. 17. Extrinsic vs Intrinsic MotivatorsThursday, November 3, 2011He’s done a lot of research on extrinsic vs intrinsicmotivators.Soma puzzles.Extrinsic means rewards for work you do.Intrinsic means being rewarded by the work itself.
  18. 18. Optimize for HappinessThursday, November 3, 2011Ever since we started GitHub, we’ve tried to optimize forhappiness.Simply because a company with that philosophy is one I’vealways wanted to work for.It turns out that by doing that, you can optimize for success atthe same time.
  19. 19. People Organization EnvironmentThursday, November 3, 2011I’ve identified three main areas where optimizing forhappiness is effective.
  20. 20. People Organization EnvironmentThursday, November 3, 2011Companies are made up of people.People are the most important part of a company.How do you optimize the hiring process for happiness?
  21. 21. Thursday, November 3, 2011I like to think of a company as a bit like a restaurant.
  22. 22. Hire the BestThursday, November 3, 2011Hire the best people you can find.There’s nobody unhappier than someone you just had to fire.It is our responsibility to hire the best.
  23. 23. Seek and Offer The 1% FallacyThursday, November 3, 2011Use your network of existing employees and friends.An offer is a powerful thing.“Seek and offer” is better than job post blast because it avoidsthe 1% fallacy.
  24. 24. Tech Review via Open Source Free as in AWESOME!Thursday, November 3, 2011Technical interviews are mostly useless.
  25. 25. Riddle Me Not How many barbers are there in the UK?Thursday, November 3, 2011Please please please stop with the riddles. In no circumstance isthat relevant to the job.
  26. 26. Cultural Fit http://www.toothpastefordinner.comThursday, November 3, 2011You can’t judge cultural fit from code. We do our interviews ata bar or cafe.
  27. 27. Keep them HappyThursday, November 3, 2011
  28. 28. DAN PINKThursday, November 3, 2011This is Dan Pink. He has a great book called “Drive: The SurprisingTruth about what Motivates Us.”
  29. 29. Mastery Conferences & Travel Kindle + Free BooksThursday, November 3, 2011
  30. 30. Health Care Unmetered Sick DaysThursday, November 3, 2011Definitely optimized for cost by most companies.
  31. 31. Vacations Also unmeteredThursday, November 3, 2011Responsibility and trust.
  32. 32. Side ProjectsThursday, November 3, 2011In a cost optimized situation, side projects would be prohibited.Side projects allow us a distraction from everyday mission criticalwork.A collaborative canvas to experiment with others.
  33. 33. Thursday, November 3, 2011My favorite GitHub side project is HubotHe’s our Campfire chat bot written in Node.js.He can do a lot of things.
  34. 34. Thursday, November 3, 2011
  35. 35. Thursday, November 3, 2011
  36. 36. Thursday, November 3, 2011
  37. 37. Thursday, November 3, 2011
  38. 38. Thursday, November 3, 2011
  39. 39. Thursday, November 3, 2011
  40. 40. Thursday, November 3, 2011
  41. 41. Thursday, November 3, 2011
  42. 42. Thursday, November 3, 2011
  43. 43. What is the ROI of making my employees happy?Thursday, November 3, 2011
  44. 44. People Organization EnvironmentThursday, November 3, 2011
  45. 45. Flat Lattice OrganizationThursday, November 3, 2011Made famous by Gore Corp.- Flat- Team based- Personal initiative- No org charts- No chains of command
  46. 46. Well De ned GoalsThursday, November 3, 2011
  47. 47. Well De ned Goals Cheerio!Thursday, November 3, 2011Help developers work better together.- Main Site- Enterprise Site- Training- Jobs- Conferences
  48. 48. Small TeamsThursday, November 3, 2011
  49. 49. Small TeamsThursday, November 3, 2011Self organizing.Teams assemble around features based on desire to work onthem.
  50. 50. Self Managed Autonomy!Thursday, November 3, 2011One of the tenets of Dan Pink’s keys to worker motivation isautonomy.That means being in charge of your destiny.Enhances intrinsic motivation.
  51. 51. Leadership by Merit and AbilityThursday, November 3, 2011Self managed doesn’t me unmanaged.Leaders arise naturally.Company of the compelling argument.
  52. 52. No TitlesThursday, November 3, 2011Titles are harmful.Reduce flexibility and interest in varied endeavors.
  53. 53. No MeetingsThursday, November 3, 2011When was the last time a meeting made you happy?Meetings are optimized for CYA.
  54. 54. Culture of ShippingThursday, November 3, 2011Shipping makes people smile.Getting your work in front of an audience is empowering.
  55. 55. Purpose!Thursday, November 3, 2011At GitHub, we encourage shipping product as soon as reasonable.
  56. 56. No Work Hours ROWEThursday, November 3, 2011Rigid working hours are optimized for control.Cali Ressler and Jodi Thompson, HR at Best Buy.Gap in 2008. Turnover dropped by 50%, engagement up 13%.Predicated on trust.
  57. 57. Less BurnoutThursday, November 3, 2011
  58. 58. What is the ROI of working together happily?Thursday, November 3, 2011
  59. 59. People Organization EnvironmentThursday, November 3, 2011
  60. 60. Campfire From 37signalsThursday, November 3, 2011
  61. 61. Thursday, November 3, 2011Serious Room
  62. 62. Thursday, November 3, 2011Danger Room
  63. 63. Brick & Mortar From Earthen MaterialsThursday, November 3, 2011
  64. 64. Thursday, November 3, 2011Had to be awesome. Held out 6 months to find the perfect spot.Open layout, creative space.
  65. 65. STEVEN JOHNSONThursday, November 3, 2011This is Steven Johnson.He has a book called “Where do Good Ideas come From?”
  66. 66. Good Ideas Liquid Networks SerendipityThursday, November 3, 2011Liquid = lots of nodes floating aroundSerendipity = nodes hitting each other
  67. 67. Thursday, November 3, 2011MIT Building 20, built in 1943 as a temporary building for theRadiation Laboratory.Dozens of occupants.Everything from acoustics to guided missiles to model trainclub was here.Successful because of easy modification and fluidity.
  68. 68. Thursday, November 3, 2011Microsoft Research building 99 built in 2007.Designed with flexibility in mind.Reconfigurable walls, glass walled naturally lit conferencerooms, and a huge atrium.
  69. 69. Thursday, November 3, 2011Collaborative spaces built in.
  70. 70. Thursday, November 3, 2011Open, casual meeting areas featured prominently.
  71. 71. Thursday, November 3, 2011
  72. 72. Thursday, November 3, 2011Flexible work space
  73. 73. Thursday, November 3, 2011This is our bar. We like to collect fine whiskies and gins toshare with visitors and after hours.
  74. 74. Thursday, November 3, 2011And this is the kegerator I built.But it’s not really about the beer.It’s about bringing people together in casual conversationwhere serendipitous ideas can be made.
  75. 75. Thursday, November 3, 2011Drinkups let us connect with our users.Costs money but makes us happy and engaged.
  76. 76. What is the ROI of creating a happy workplace?Thursday, November 3, 2011
  77. 77. GitHubThursday, November 3, 2011
  78. 78. Thursday, November 3, 2011These are my cofounders.We built everything by hand.
  79. 79. Bootstrapped and ProfitableThursday, November 3, 2011No VC money means no outside interference.
  80. 80. In nite RunwayThursday, November 3, 2011
  81. 81. GitHub Employee CountThursday, November 3, 2011
  82. 82. Thursday, November 3, 20111. We have lots of users.2. We have lots of repos.3. We have lots of famous projects.
  83. 83. People Organization EnvironmentThursday, November 3, 2011When it comes to your people, your organization, and your environment...
  84. 84. What is the ROI of happiness?Thursday, November 3, 2011What is the ROI on happiness?
  85. 85. Thank You @mojomboThursday, November 3, 2011
  86. 86. Questions?Thursday, November 3, 2011
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