Tom Preston Werner -  Optimize for happiness
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Tom Preston Werner - Optimize for happiness






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Tom Preston Werner -  Optimize for happiness Tom Preston Werner - Optimize for happiness Presentation Transcript

  • Optimizing for Happiness Tom Preston-WernerThursday, November 3, 2011Joke about oxford pubs
  • Optimizing for Happiness Tom Preston-WernerThursday, November 3, 2011Joke about oxford pubs
  • Thursday, November 3, 2011I cofounded GitHubErlang/OTP, Scala, Clojure, Node.js,
  • Business is BrokenThursday, November 3, 2011Business is broken.
  • ROBERT PROPSTThursday, November 3, 2011Let me give you an example.This is Robert Propst, he invented the cubicle in 1968.
  • Thursday, November 3, 2011I used to spend my days in a place that looked like this.He must have been some kind of monster, to do that;to design a system that most efficiently crammed humans intooffices.
  • Thursday, November 3, 2011Quite the contrary, he worked at Herman Miller.Back then it the Open Bullpen office was popular.This is the Action Office.
  • Thursday, November 3, 2011So what happened to turn Propst’s ideas into this?Three things:* Economic way to pack people into offices* Depreciation laws* Optimizing for money
  • “Lots of businesses are run by crass people who create hellholes. They make little bitty cubicles and stuff people in them. Barren, rat-hole places.” – Robert PropstThursday, November 3, 2011In fact, in his later years, Propst himself denounced what he hadinadvertently created.
  • Thursday, November 3, 2011And now we know why Robert looks the way he does.
  • What can we do about it?Thursday, November 3, 2011
  • Motivations Cost Happiness Quality Control Speed Agility Efficiency ImpactThursday, November 3, 2011Here are a few things that motivate decisions.
  • Motivations Cost Happiness Quality Revenge Speed Agility Efficiency GrowthThursday, November 3, 2011Of these, cost and happiness are the most interesting tome.Often at odds, but why?
  • Investing in HumansThursday, November 3, 2011Investing in business decisions is generally wellunderstood.But when it comes to humans, a lot of traditionalknowledge is wrong.
  • HARRY HARLOWThursday, November 3, 2011This is Harry Harlow.He’s was a professor at the University of Wisconsin.1949 did primate research with puzzles.Uncovered intrinsic motivation.
  • EDWARD DECIThursday, November 3, 2011This is Edward Deci.He’s a professor at the University of Rochester.1969 Picked up Harlow’s research.
  • Extrinsic vs Intrinsic MotivatorsThursday, November 3, 2011He’s done a lot of research on extrinsic vs intrinsicmotivators.Soma puzzles.Extrinsic means rewards for work you do.Intrinsic means being rewarded by the work itself.
  • Optimize for HappinessThursday, November 3, 2011Ever since we started GitHub, we’ve tried to optimize forhappiness.Simply because a company with that philosophy is one I’vealways wanted to work for.It turns out that by doing that, you can optimize for success atthe same time.
  • People Organization EnvironmentThursday, November 3, 2011I’ve identified three main areas where optimizing forhappiness is effective.
  • People Organization EnvironmentThursday, November 3, 2011Companies are made up of people.People are the most important part of a company.How do you optimize the hiring process for happiness?
  • Thursday, November 3, 2011I like to think of a company as a bit like a restaurant.
  • Hire the BestThursday, November 3, 2011Hire the best people you can find.There’s nobody unhappier than someone you just had to fire.It is our responsibility to hire the best.
  • Seek and Offer The 1% FallacyThursday, November 3, 2011Use your network of existing employees and friends.An offer is a powerful thing.“Seek and offer” is better than job post blast because it avoidsthe 1% fallacy.
  • Tech Review via Open Source Free as in AWESOME!Thursday, November 3, 2011Technical interviews are mostly useless.
  • Riddle Me Not How many barbers are there in the UK?Thursday, November 3, 2011Please please please stop with the riddles. In no circumstance isthat relevant to the job.
  • Cultural Fit http://www.toothpastefordinner.comThursday, November 3, 2011You can’t judge cultural fit from code. We do our interviews ata bar or cafe.
  • Keep them HappyThursday, November 3, 2011
  • DAN PINKThursday, November 3, 2011This is Dan Pink. He has a great book called “Drive: The SurprisingTruth about what Motivates Us.”
  • Mastery Conferences & Travel Kindle + Free BooksThursday, November 3, 2011
  • Health Care Unmetered Sick DaysThursday, November 3, 2011Definitely optimized for cost by most companies.
  • Vacations Also unmeteredThursday, November 3, 2011Responsibility and trust.
  • Side ProjectsThursday, November 3, 2011In a cost optimized situation, side projects would be prohibited.Side projects allow us a distraction from everyday mission criticalwork.A collaborative canvas to experiment with others.
  • Thursday, November 3, 2011My favorite GitHub side project is HubotHe’s our Campfire chat bot written in Node.js.He can do a lot of things.
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  • What is the ROI of making my employees happy?Thursday, November 3, 2011
  • People Organization EnvironmentThursday, November 3, 2011
  • Flat Lattice OrganizationThursday, November 3, 2011Made famous by Gore Corp.- Flat- Team based- Personal initiative- No org charts- No chains of command
  • Well De ned GoalsThursday, November 3, 2011
  • Well De ned Goals Cheerio!Thursday, November 3, 2011Help developers work better together.- Main Site- Enterprise Site- Training- Jobs- Conferences
  • Small TeamsThursday, November 3, 2011
  • Small TeamsThursday, November 3, 2011Self organizing.Teams assemble around features based on desire to work onthem.
  • Self Managed Autonomy!Thursday, November 3, 2011One of the tenets of Dan Pink’s keys to worker motivation isautonomy.That means being in charge of your destiny.Enhances intrinsic motivation.
  • Leadership by Merit and AbilityThursday, November 3, 2011Self managed doesn’t me unmanaged.Leaders arise naturally.Company of the compelling argument.
  • No TitlesThursday, November 3, 2011Titles are harmful.Reduce flexibility and interest in varied endeavors.
  • No MeetingsThursday, November 3, 2011When was the last time a meeting made you happy?Meetings are optimized for CYA.
  • Culture of ShippingThursday, November 3, 2011Shipping makes people smile.Getting your work in front of an audience is empowering.
  • Purpose!Thursday, November 3, 2011At GitHub, we encourage shipping product as soon as reasonable.
  • No Work Hours ROWEThursday, November 3, 2011Rigid working hours are optimized for control.Cali Ressler and Jodi Thompson, HR at Best Buy.Gap in 2008. Turnover dropped by 50%, engagement up 13%.Predicated on trust.
  • Less BurnoutThursday, November 3, 2011
  • What is the ROI of working together happily?Thursday, November 3, 2011
  • People Organization EnvironmentThursday, November 3, 2011
  • Campfire From 37signalsThursday, November 3, 2011
  • Thursday, November 3, 2011Serious Room
  • Thursday, November 3, 2011Danger Room
  • Brick & Mortar From Earthen MaterialsThursday, November 3, 2011
  • Thursday, November 3, 2011Had to be awesome. Held out 6 months to find the perfect spot.Open layout, creative space.
  • STEVEN JOHNSONThursday, November 3, 2011This is Steven Johnson.He has a book called “Where do Good Ideas come From?”
  • Good Ideas Liquid Networks SerendipityThursday, November 3, 2011Liquid = lots of nodes floating aroundSerendipity = nodes hitting each other
  • Thursday, November 3, 2011MIT Building 20, built in 1943 as a temporary building for theRadiation Laboratory.Dozens of occupants.Everything from acoustics to guided missiles to model trainclub was here.Successful because of easy modification and fluidity.
  • Thursday, November 3, 2011Microsoft Research building 99 built in 2007.Designed with flexibility in mind.Reconfigurable walls, glass walled naturally lit conferencerooms, and a huge atrium.
  • Thursday, November 3, 2011Collaborative spaces built in.
  • Thursday, November 3, 2011Open, casual meeting areas featured prominently.
  • Thursday, November 3, 2011
  • Thursday, November 3, 2011Flexible work space
  • Thursday, November 3, 2011This is our bar. We like to collect fine whiskies and gins toshare with visitors and after hours.
  • Thursday, November 3, 2011And this is the kegerator I built.But it’s not really about the beer.It’s about bringing people together in casual conversationwhere serendipitous ideas can be made.
  • Thursday, November 3, 2011Drinkups let us connect with our users.Costs money but makes us happy and engaged.
  • What is the ROI of creating a happy workplace?Thursday, November 3, 2011
  • GitHubThursday, November 3, 2011
  • Thursday, November 3, 2011These are my cofounders.We built everything by hand.
  • Bootstrapped and ProfitableThursday, November 3, 2011No VC money means no outside interference.
  • In nite RunwayThursday, November 3, 2011
  • GitHub Employee CountThursday, November 3, 2011
  • Thursday, November 3, 20111. We have lots of users.2. We have lots of repos.3. We have lots of famous projects.
  • People Organization EnvironmentThursday, November 3, 2011When it comes to your people, your organization, and your environment...
  • What is the ROI of happiness?Thursday, November 3, 2011What is the ROI on happiness?
  • Thank You @mojomboThursday, November 3, 2011
  • Questions?Thursday, November 3, 2011