Next generation communications for new guest experience5

Next Generation CommunicationsFor New Guest Experience
Stanislas Corporeau

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In 1910 it would have improved your reputation
In 1980 it would have increased your revenue
Since 2000 it has done nothing but costyou
What did your telephone system do for your hotel?
2 | Presentation Title | Month 2007
How will it benefitin 2010 ?

The Guest Experience nowadays
Guest barely navigate the IPTV portal except for TV programs and Pay TV
Need to interact with multiple devices
LOST CONTROL!
Guests use their Smartphone to place phone callsand search for local information

What if…
… you could offer a personal portal experience to your guests ?
… you could bring them a unique interface to control their environment ?
… you would have an always-on screen to display information ?
… you could differentiate by offering a unique experience ?
… you could captivate your guests and make them interact ?

Unique guests experience at their fingertips
GaIN CONTROL!

The leadingedge of a nextgeneration architecture
Smartphone experience
Desk Phone reliability
Application Pod openness

Up to you to imagine…

Join the community on Facebook
www.facebook.com/myicphone

www.alcatel-lucent.com

Next generation communications for new guest experience5

by Stanislas Corporeau

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