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Preparing for
Murphy’s Law:
When stuff goes wrong in user research
UX Australia 2013 improv talk
When observers go wild:
Interrupting participants!
Image available under a Creative Commons licence:
http://www.flickr.com...
Image available under a Creative Commons licence:
http://www.flickr.com/photos/illuminated_photography/3282460389/
The und...
Know your
shit:
Don’t show up without
some understanding of
the domain
Image credit: unknown
Technical glitches
Image available under a Creative Commons licence:
http://www.flickr.com/photos/schoschie/2676913594/
Losing attention:
Oops, what did the participant just say?
Image source: unknown
The
mis-recruit
Someone who managed
to slip past the screener
The
Grunter:
Where getting more
than a one word
answer is like
pulling teeth
The Personal Agenda
Image available under a Creative Commons licence:
http://www.flickr.com/photos/infomatique/4827371257/
The Money taker:
Only there for the incentive….
Image available under a Creative Commons licence:
http://www.flickr.com/ph...
International problems:
When translations go wrong….
Preparing for murphy’s law: when stuff goes wrong in user research
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Preparing for murphy’s law: when stuff goes wrong in user research

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This was written for a set of improv talks on the last day of the UX Australia 2013 conference.
Written by Ruth Ellison, presented by Daniel Szuc.

"Watch as 4 experienced user experience professionals attempt an improv presentation. Each will receive a presentation topic on Thursday night, but only see their slides as each appears on screen."

Published in: Design, Business, Technology
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Transcript of "Preparing for murphy’s law: when stuff goes wrong in user research"

  1. 1. Preparing for Murphy’s Law: When stuff goes wrong in user research UX Australia 2013 improv talk
  2. 2. When observers go wild: Interrupting participants! Image available under a Creative Commons licence: http://www.flickr.com/photos/philemon94/5809120835/
  3. 3. Image available under a Creative Commons licence: http://www.flickr.com/photos/illuminated_photography/3282460389/ The under preparer: No plan, no dry runs...OMG!
  4. 4. Know your shit: Don’t show up without some understanding of the domain Image credit: unknown
  5. 5. Technical glitches Image available under a Creative Commons licence: http://www.flickr.com/photos/schoschie/2676913594/
  6. 6. Losing attention: Oops, what did the participant just say? Image source: unknown
  7. 7. The mis-recruit Someone who managed to slip past the screener
  8. 8. The Grunter: Where getting more than a one word answer is like pulling teeth
  9. 9. The Personal Agenda Image available under a Creative Commons licence: http://www.flickr.com/photos/infomatique/4827371257/
  10. 10. The Money taker: Only there for the incentive…. Image available under a Creative Commons licence: http://www.flickr.com/photos/auburnalumniassociation/8576036478/
  11. 11. International problems: When translations go wrong….
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