Accessibility In Government   Wsg   Nov 2007
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Accessibility In Government Wsg Nov 2007

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Ruth Ellison looks at some things to be aware of when implementing accessibility in an Australian Government context, from organisational level issues to people and technology challenges.

Ruth Ellison looks at some things to be aware of when implementing accessibility in an Australian Government context, from organisational level issues to people and technology challenges.

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  • 1. Implementing accessibility in Government: a holistic approach Ruth Ellison Canberra Web Standards Group 21 November 2007
  • 2.
    • What is accessibility?
  • 3.  
  • 4. Photo credit: http://www.flickr.com/photos/wallyg/563188608/
  • 5.  
  • 6. Accessibility - the definition
    • The degree to which a system is usable by as many people as possible , including…
  • 7.
      • Visual
      • blindness, low vision, colour blindness
      • Cognitive
      • dyslexia, ADD
      • Physical/motor
      • temporary or permanent
      • Hearing
  • 8.
      • Situational disabilities
      • Technology/infrastructure limited
      • Aging population
      • People from culturally / linguistic diverse backgrounds
  • 9. ABS survey in 2003….
    • 20% of Australians have a disability
    • 15% accident or injury
    • 14% disease, illness or heredity
    • 11% working conditions, work or over-work
  • 10. Understanding accessibility
    • Impact or severity is varied
    • Invisible disabilities
    • Temporary impairments
    • Permanent impairments
      • Born with a disability
      • Develop it over time
  • 11.
    • Accessibility is not a stand alone process
  • 12. Think about accessibility earlier…
  • 13.
    • Holistic and multi-disciplinary approach
    • Usability AND accessibility together and part of the overall user experience
  • 14. Considerations
  • 15. ORGANISATIONAL
  • 16. An ad hoc approach
    • Many organisations take an ad hoc or as-needed approach to accessibility
    • Issues include:
      • Expensive retrofitting exercises
      • Accessibility information based in a small team, which can disappear
  • 17. Accessibility approach
    • Accessibility team
    • Authority and responsibility to implement change
    • Raise awareness
    • Set standards
    • Quality assurance including testing
  • 18. Management
    • Find a sponsor / champion
    • Get management support
  • 19. Funding
    • Consideration of a centralised accessibility fund to fund accessibility design, support and testing
  • 20. Show ROI
    • Reduced compensation claims
    • Reduced maintenance
    • Reduce possibility of litigation
  • 21. Purchasing decisions
    • Customised versus off-the-shelf
    • Consideration of accessibility & usability requirements in tender processes
  • 22.
    • Need to factor enough time for:
      • User research
      • Iterative design
      • Standards based development Testing
    Timeframes
  • 23. Build relationships
    • Occupational Health & Safety
    • Human Resources
    • AT user groups
    • Business areas
    • Media team
    • IT
  • 24. Training
    • Focused training to provide good grounding of technical aspects & laws
  • 25. Other considerations
    • Disability Action Plan / Diversity Plans
    • Central registry of Assistive Technology users
  • 26. FRAMEWORK AND TOOLS
  • 27.
    • Standards and guidelines should have accessibility built into it
    • Distribution method
    • Keep it updated
    Standards & guidelines
  • 28. Assistive technologies
    • JAWS, Dragon, ZoomText
    • Other types of assistive technologies
  • 29. ZoomText keyboard
  • 30. Braille refreshable display
  • 31.  
  • 32. Tools
    • Which Assistive Technologies to support?
    • Have consistent versions
    • Factor in upgrade costs
  • 33. Evaluations
    • Should be done early and often
    • More than compliance
      • Still need to do automated testing and testing requiring human judgement
    • Usability testing with real people
  • 34. PEOPLE
  • 35.
    • Research
      • Who are the users?
        • People with disabilities should be one of your key personas
      • What tools are they using?
      • How well do they know their tools?
  • 36.
    • Project Managers’
    • understanding of accessibility
  • 37.
    • Developers’
    • understanding of accessibility
  • 38.
    • Business owners’
    • understanding of accessibility
  • 39.
    • Designers’
    • understanding of accessibility
  • 40. Design
      • Visual – size of text, colours, typography
      • Cognitive – white spacing, progress indicators
      • Physical – fly out menus, size of elements
      • Hearing – captions, use of sound
      • Situational – environmental factors
  • 41.
    • Users
      • Get them involved
      • Help increase their knowledge of Assistive Technologies
      • Test early, test often
      • Knowledge sharing forum
  • 42.
    • Get passionate people on board!
  • 43.
    • Expertise is essential
      • Get the right staff
      • With the right skills
      • With the right attitude
  • 44.
    • Get involved
      • Conferences
      • Web Standards Group
      • Community of Practice
      • Read/comment in Blogs
  • 45. Remember…
  • 46.
    • Accessibility is not a stand alone process
  • 47.
    • Holistic and multi-disciplinary
    • Early consideration
    • Be passionate
  • 48. Questions?
  • 49. Need more info?
    • Ruth Ellison
    • Email: [email_address]
    • Phone: 02 6280 7834
    • Mobile: 0423 763 314
    • Web: www.stamfordinteractive.com.au