Accessibility In Government W S G Nov 2007

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Ruth Ellison looks at some things to be aware of when implementing accessibility in an Australian Government context, from organisational level issues to people and technology challenges.

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  • Accessibility In Government W S G Nov 2007

    1. 1. Implementing accessibility in Government: a holistic approach Ruth Ellison Canberra Web Standards Group 21 November 2007
    2. 2. <ul><li>What is accessibility? </li></ul>
    3. 4. Photo credit: http://www.flickr.com/photos/wallyg/563188608/
    4. 6. Accessibility - the definition <ul><li>The degree to which a system is usable by as many people as possible , including… </li></ul>
    5. 7. <ul><ul><li>Visual </li></ul></ul><ul><ul><li>blindness, low vision, colour blindness </li></ul></ul><ul><ul><li>Cognitive </li></ul></ul><ul><ul><li>dyslexia, ADD </li></ul></ul><ul><ul><li>Physical/motor </li></ul></ul><ul><ul><li>temporary or permanent </li></ul></ul><ul><ul><li>Hearing </li></ul></ul>
    6. 8. <ul><ul><li>Situational disabilities </li></ul></ul><ul><ul><li>Technology/infrastructure limited </li></ul></ul><ul><ul><li>Aging population </li></ul></ul><ul><ul><li>People from culturally / linguistic diverse backgrounds </li></ul></ul>
    7. 9. ABS survey in 2003…. <ul><li>20% of Australians have a disability </li></ul><ul><li>15% accident or injury </li></ul><ul><li>14% disease, illness or heredity </li></ul><ul><li>11% working conditions, work or over-work </li></ul>
    8. 10. Understanding accessibility <ul><li>Impact or severity is varied </li></ul><ul><li>Invisible disabilities </li></ul><ul><li>Temporary impairments </li></ul><ul><li>Permanent impairments </li></ul><ul><ul><li>Born with a disability </li></ul></ul><ul><ul><li>Develop it over time </li></ul></ul>
    9. 11. <ul><li>Accessibility is not a stand alone process </li></ul>
    10. 12. Think about accessibility earlier…
    11. 13. <ul><li>Holistic and multi-disciplinary approach </li></ul><ul><li>Usability AND accessibility together and part of the overall user experience </li></ul>
    12. 14. Considerations
    13. 15. ORGANISATIONAL
    14. 16. An ad hoc approach <ul><li>Many organisations take an ad hoc or as-needed approach to accessibility </li></ul><ul><li>Issues include: </li></ul><ul><ul><li>Expensive retrofitting exercises </li></ul></ul><ul><ul><li>Accessibility information based in a small team, which can disappear </li></ul></ul>
    15. 17. Accessibility approach <ul><li>Accessibility team </li></ul><ul><li>Authority and responsibility to implement change </li></ul><ul><li>Raise awareness </li></ul><ul><li>Set standards </li></ul><ul><li>Quality assurance including testing </li></ul>
    16. 18. Management <ul><li>Find a sponsor / champion </li></ul><ul><li>Get management support </li></ul>
    17. 19. Funding <ul><li>Consideration of a centralised accessibility fund to fund accessibility design, support and testing </li></ul>
    18. 20. Show ROI <ul><li>Reduced compensation claims </li></ul><ul><li>Reduced maintenance </li></ul><ul><li>Reduce possibility of litigation </li></ul>
    19. 21. Purchasing decisions <ul><li>Customised versus off-the-shelf </li></ul><ul><li>Consideration of accessibility & usability requirements in tender processes </li></ul>
    20. 22. <ul><li>Need to factor enough time for: </li></ul><ul><ul><li>User research </li></ul></ul><ul><ul><li>Iterative design </li></ul></ul><ul><ul><li>Standards based development Testing </li></ul></ul>Timeframes
    21. 23. Build relationships <ul><li>Occupational Health & Safety </li></ul><ul><li>Human Resources </li></ul><ul><li>AT user groups </li></ul><ul><li>Business areas </li></ul><ul><li>Media team </li></ul><ul><li>IT </li></ul>
    22. 24. Training <ul><li>Focused training to provide good grounding of technical aspects & laws </li></ul>
    23. 25. Other considerations <ul><li>Disability Action Plan / Diversity Plans </li></ul><ul><li>Central registry of Assistive Technology users </li></ul>
    24. 26. FRAMEWORK AND TOOLS
    25. 27. <ul><li>Standards and guidelines should have accessibility built into it </li></ul><ul><li>Distribution method </li></ul><ul><li>Keep it updated </li></ul>Standards & guidelines
    26. 28. Assistive technologies <ul><li>JAWS, Dragon, ZoomText </li></ul><ul><li>Other types of assistive technologies </li></ul>
    27. 29. ZoomText keyboard
    28. 30. Braille refreshable display
    29. 32. Tools <ul><li>Which Assistive Technologies to support? </li></ul><ul><li>Have consistent versions </li></ul><ul><li>Factor in upgrade costs </li></ul>
    30. 33. Evaluations <ul><li>Should be done early and often </li></ul><ul><li>More than compliance </li></ul><ul><ul><li>Still need to do automated testing and testing requiring human judgement </li></ul></ul><ul><li>Usability testing with real people </li></ul>
    31. 34. PEOPLE
    32. 35. <ul><li>Research </li></ul><ul><ul><li>Who are the users? </li></ul></ul><ul><ul><ul><li>People with disabilities should be one of your key personas </li></ul></ul></ul><ul><ul><li>What tools are they using? </li></ul></ul><ul><ul><li>How well do they know their tools? </li></ul></ul>
    33. 36. <ul><li>Project Managers’ </li></ul><ul><li>understanding of accessibility </li></ul>
    34. 37. <ul><li>Developers’ </li></ul><ul><li>understanding of accessibility </li></ul>
    35. 38. <ul><li>Business owners’ </li></ul><ul><li>understanding of accessibility </li></ul>
    36. 39. <ul><li>Designers’ </li></ul><ul><li>understanding of accessibility </li></ul>
    37. 40. Design <ul><ul><li>Visual – size of text, colours, typography </li></ul></ul><ul><ul><li>Cognitive – white spacing, progress indicators </li></ul></ul><ul><ul><li>Physical – fly out menus, size of elements </li></ul></ul><ul><ul><li>Hearing – captions, use of sound </li></ul></ul><ul><ul><li>Situational – environmental factors </li></ul></ul>
    38. 41. <ul><li>Users </li></ul><ul><ul><li>Get them involved </li></ul></ul><ul><ul><li>Help increase their knowledge of Assistive Technologies </li></ul></ul><ul><ul><li>Test early, test often </li></ul></ul><ul><ul><li>Knowledge sharing forum </li></ul></ul>
    39. 42. <ul><li>Get passionate people on board! </li></ul>
    40. 43. <ul><li>Expertise is essential </li></ul><ul><ul><li>Get the right staff </li></ul></ul><ul><ul><li>With the right skills </li></ul></ul><ul><ul><li>With the right attitude </li></ul></ul>
    41. 44. <ul><li>Get involved </li></ul><ul><ul><li>Conferences </li></ul></ul><ul><ul><li>Web Standards Group </li></ul></ul><ul><ul><li> Community of Practice </li></ul></ul><ul><ul><li>Read/comment in Blogs </li></ul></ul>
    42. 45. Remember…
    43. 46. <ul><li>Accessibility is not a stand alone process </li></ul>
    44. 47. <ul><li>Holistic and multi-disciplinary </li></ul><ul><li>Early consideration </li></ul><ul><li>Be passionate </li></ul>
    45. 48. Questions?
    46. 49. Need more info? <ul><li>Ruth Ellison </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Phone: 02 6280 7834 </li></ul><ul><li>Mobile: 0423 763 314 </li></ul><ul><li>Web: www.stamfordinteractive.com.au </li></ul>

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