LibraryH3lp and Embedded Librarianship
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LibraryH3lp and Embedded Librarianship

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Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013

Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013

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LibraryH3lp and Embedded Librarianship LibraryH3lp and Embedded Librarianship Presentation Transcript

  • 1LibraryH3lp and Embedded Librarianship April 18, 2013
  • LibraryH3lp2LibraryH3lpImage: http://libraryh3lp.com
  • LibraryH3lp3LibraryH3lp provides flexible, affordablelive chat & FAQ software for libraries,library consortia, & non-profits. Unifypatron support across web, texting, & IM.LibraryH3lp provides flexible, affordablelive chat & FAQ software for libraries,library consortia, & non-profits. Unifypatron support across web, texting, & IM.• Chat reference software• FAQ content managementsoftware• Mobile chat capabilitiesFrom: http://libraryh3lp.com
  • LibraryH3lp2007 - 201042005 - 2007Images:newschoolers.comfredmckinnon.comandroidcommunity.comHistory
  • LibraryH3lp5June, 2012Images:http://www.macworld.com.au/news/google-acquires-social-media-toolbar-maker-meebo-56640http://www.socialmediadelivered.com/2012/08/16/whats-cool-about-google-infographic}
  • LibraryH3lp2010 – Present6• Library homepage• College website• Research Guides• EBSCO databases• Desire2Learn LMSDemo ECC Library Chat
  • LibraryH3lpAdvantages•Multiple logins•Only one librarian can answerat a time•Widget disappears when notavailable•Ability to forward chat•Ability to see where patronaccessed chat•Internal communication7Disadvantages•Cost (not free)•Requires training• Data collection• Multiple queues• Built specifically for libraries
  • LibraryH3lp8Features: Chat reference
  • LibraryH3lpAdditional Features:FAQs9• Database ofsearchableFAQs• Tagging• Social mediaIntegration• Customizable• Unlimitednumber• Free withsubscriptionDemo FAQs
  • LibraryH3lpAdditional Features: SMS Integration10• Patrons text to dedicated number• Librarians answer with chatwidget• Voice call forwarding• After hours auto-response• Saving messages for follow-up• Additional costImage:www.theschoolphilly.com
  • LibraryH3lpData:Chats perMonth,Fall 201211
  • LibraryH3lpData:Chats perHour,Fall 201212
  • LibraryH3lpCosts13From: http://libraryh3lp.com/pricing
  • LibraryH3lpQuestions?14
  • Embedded Librarianship15Embedded Librarianship
  • Embedded LibrarianshipWhat is embeddedlibrarianship?16
  • Embedded LibrarianshipLibrary instruction within orinitiating from within ourLearning ManagementSystem (LMS)17
  • Embedded Librarianship18
  • Embedded LibrarianshipPreparation19• View and edit content• View and editdiscussion forums andtopics• Edit course framework• View class list• Email class list• Cannot see grade book• 2 embeddedlibrarians/class• 1 lead, 1 backup
  • Embedded LibrarianshipMethods: Discussion Forums20• Forums• Topics• Notifications
  • Embedded LibrarianshipMethods: Discussion Forums21
  • Embedded LibrarianshipMethods:Discussion Forums22
  • Embedded LibrarianshipMethods: IM Chat Widget23
  • Embedded LibrarianshipMethods: Research Guides 24
  • Embedded LibrarianshipMethods: Virtual ReferenceAppointments25Image:www.pcmag.com
  • Embedded LibrarianshipMethods:Video Tutorials26• Captivate• Jing• Screencast-O-Matic• Articulate• YouTube
  • Embedded Librarianship27“The embedded librarian was absolutelywonderful! She got right back to me morethan once with very useful information, andshe was incredibly friendly.”- ENG 101 Online StudentResults: Student Feedback
  • Embedded Librarianship28“Before completing the online activity, I was a bitworried because I wasnt sure how easy it wouldbe to find library resources to use for my project.As the video [tutorial] progressed, many of myquestions were answered and those worriesfaded away. I was pleased to see that the librariannot only provided three great online libraryresources, but also went into detail and explainedhow to use each one.”Results: Student Feedback- COL 101 Online Student
  • Embedded Librarianship2932446Results
  • Embedded LibrarianshipChallenges301. Marketing2. Building Trust3. Scalability
  • Embedded LibrarianshipRewards311. CultivatingRelationships2. Collaborating3. Reaching MoreStudents4. Experimenting
  • LibraryH3lpQuestions?32
  • LibraryH3lpStacey ShahDistance Learning LibrarianElgin Community College Librarysshah@elgin.edu847.214.769333Contact Info
  • 34