LibraryH3lp and Embedded Librarianship

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Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013

Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013

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  • 1. 1LibraryH3lp and Embedded Librarianship April 18, 2013
  • 2. LibraryH3lp2LibraryH3lpImage:
  • 3. LibraryH3lp3LibraryH3lp provides flexible, affordablelive chat & FAQ software for libraries,library consortia, & non-profits. Unifypatron support across web, texting, & IM.LibraryH3lp provides flexible, affordablelive chat & FAQ software for libraries,library consortia, & non-profits. Unifypatron support across web, texting, & IM.• Chat reference software• FAQ content managementsoftware• Mobile chat capabilitiesFrom:
  • 4. LibraryH3lp2007 - 201042005 - 2007Images:newschoolers.comfredmckinnon.comandroidcommunity.comHistory
  • 5. LibraryH3lp5June, 2012Images:}
  • 6. LibraryH3lp2010 – Present6• Library homepage• College website• Research Guides• EBSCO databases• Desire2Learn LMSDemo ECC Library Chat
  • 7. LibraryH3lpAdvantages•Multiple logins•Only one librarian can answerat a time•Widget disappears when notavailable•Ability to forward chat•Ability to see where patronaccessed chat•Internal communication7Disadvantages•Cost (not free)•Requires training• Data collection• Multiple queues• Built specifically for libraries
  • 8. LibraryH3lp8Features: Chat reference
  • 9. LibraryH3lpAdditional Features:FAQs9• Database ofsearchableFAQs• Tagging• Social mediaIntegration• Customizable• Unlimitednumber• Free withsubscriptionDemo FAQs
  • 10. LibraryH3lpAdditional Features: SMS Integration10• Patrons text to dedicated number• Librarians answer with chatwidget• Voice call forwarding• After hours auto-response• Saving messages for follow-up• Additional
  • 11. LibraryH3lpData:Chats perMonth,Fall 201211
  • 12. LibraryH3lpData:Chats perHour,Fall 201212
  • 13. LibraryH3lpCosts13From:
  • 14. LibraryH3lpQuestions?14
  • 15. Embedded Librarianship15Embedded Librarianship
  • 16. Embedded LibrarianshipWhat is embeddedlibrarianship?16
  • 17. Embedded LibrarianshipLibrary instruction within orinitiating from within ourLearning ManagementSystem (LMS)17
  • 18. Embedded Librarianship18
  • 19. Embedded LibrarianshipPreparation19• View and edit content• View and editdiscussion forums andtopics• Edit course framework• View class list• Email class list• Cannot see grade book• 2 embeddedlibrarians/class• 1 lead, 1 backup
  • 20. Embedded LibrarianshipMethods: Discussion Forums20• Forums• Topics• Notifications
  • 21. Embedded LibrarianshipMethods: Discussion Forums21
  • 22. Embedded LibrarianshipMethods:Discussion Forums22
  • 23. Embedded LibrarianshipMethods: IM Chat Widget23
  • 24. Embedded LibrarianshipMethods: Research Guides 24
  • 25. Embedded LibrarianshipMethods: Virtual
  • 26. Embedded LibrarianshipMethods:Video Tutorials26• Captivate• Jing• Screencast-O-Matic• Articulate• YouTube
  • 27. Embedded Librarianship27“The embedded librarian was absolutelywonderful! She got right back to me morethan once with very useful information, andshe was incredibly friendly.”- ENG 101 Online StudentResults: Student Feedback
  • 28. Embedded Librarianship28“Before completing the online activity, I was a bitworried because I wasnt sure how easy it wouldbe to find library resources to use for my project.As the video [tutorial] progressed, many of myquestions were answered and those worriesfaded away. I was pleased to see that the librariannot only provided three great online libraryresources, but also went into detail and explainedhow to use each one.”Results: Student Feedback- COL 101 Online Student
  • 29. Embedded Librarianship2932446Results
  • 30. Embedded LibrarianshipChallenges301. Marketing2. Building Trust3. Scalability
  • 31. Embedded LibrarianshipRewards311. CultivatingRelationships2. Collaborating3. Reaching MoreStudents4. Experimenting
  • 32. LibraryH3lpQuestions?32
  • 33. LibraryH3lpStacey ShahDistance Learning LibrarianElgin Community College Librarysshah@elgin.edu847.214.769333Contact Info
  • 34. 34