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Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
Staab   Itp 251   Chapter 3   Swl Case Presentation
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Staab Itp 251 Chapter 3 Swl Case Presentation

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  • 1. To the Point<br />System Development and Analysis<br />John Staab, CEO<br />
  • 2. SWL Team Tasks<br />Message to Rick<br />Interview Summary<br />Design a Questionnaire<br />Sampling Methods<br />Interview Questions<br />
  • 3. Message to Rick<br />Mr. Williams,<br /> I believe a good course of action to take with Ms. Rider would be to request a copy of your own forms. This should not be a problem as they contain your information. In addition to this, perhaps Ms. Rider would not mind creating some “SAMPLE” forms. These could be filled out by her staff with plausible, but not personnel specific, information. These ideas will help get you the information you are looking for without stepping over any confidential boundaries.<br />Respectfully Submitted,<br />John Staab<br />CEO, To The Point<br />
  • 4. Interview Summary<br />Linda DeMarco – BIS Customer Relations Manager<br />GAPP – Generalized Automated Payroll Program<br />8 years old<br />Phased out in 1-2 years<br />No further inhancements<br />CHIPS – Comprehensive High-powered Interactive Payroll System<br />Will be replacing GAPP<br />This is new information for SWL<br />Could contain special module to handle mismatched deduction cycles<br />Available within 1 year<br />Cost would not increase more than 30%<br />
  • 5. Design a Questionnaire<br />
  • 6. Sampling Methods<br />Systematic sampling<br />A sample that occurs at a predetermined periodicity<br />Ex: Every 10th record selected<br />Stratified sampling<br />A sample where a set metric is collected across functional areas<br />Ex: certain percentage of transactions from each work shift is selected<br />Random sampling<br />A sample taken in a random, unplanned manner<br />Ex: a sample that selects any 20 customers<br />
  • 7. Interview Questions<br />Was the payroll staff accessible when needed?<br />Were your requests handled in a timely manner?<br />Did the payroll staff appear knowledgeable of the payroll system?<br />Overall, on a scale of 1-10 (1 being the lowest) how would you rate the current payroll system and why.<br />
  • 8. Manage the SWL Project<br />10 Tasks<br />Task Analysis<br />
  • 9. 10 Tasks for Team<br />Create final draft of interview questions<br />Create final draft of satisfaction survey<br />Identify people to interview<br />Identify people to survey<br />Conduct interviews<br />Conduct surveys<br />Identify who will conduct and analyze the interviews<br />Identify who will conduct and analyze the surveys<br />Provide results of interviews in an easily understandable representation<br />Provide results of surveys in an easily understandable representation<br />
  • 10. Task Analysis<br />Analyze and Report<br />Identify analyze the surveys and interviews<br />Provide results of interviews and surveys in an easily understandable representation<br />Create and Execute<br />Create final drafts<br />Identify people<br />Conduct interviews and surveys<br />

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