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Move Over Plans – BC Gets Real-time
January 29, 2014

www.sungardas.com
Welcome!

Bob Arnold
Moderator

How to interact today
• Go-to-Meeting Platform
• Slides available after the presentation

...
Speakers
Seema Sheth-Voss
Director Product Marketing
SunGard Availability Services

Tracey Forbes
Vice President Business ...
Overview
 BC Planning isn’t keeping up

 The “production world”: Real time and Predictive
 Shift from “planning” to mod...
Let’s examine and challenge classic BCM Models
Start
Analyze risk and
business impact

Assess readiness and
continuity str...
Does the model still work?
Poll..

How many of you have used your BC Plans "as-is" at time
of incident or disaster
• Yes. ...
Progress: ISO22301 calls out PDCA Model with emphasis
on monitoring, review and continual improvement

© 2014 SunGard. | w...
Reality – Our organizations are in a hyper-dynamic state
Cloud

Mobility and employee
consumption of services

What is
the...
Static plans worked in different era but no longer..

We can’t be effective if we are out of synch

© 2014 SunGard. | www....
We actually know more than we give ourselves credit for..

Internal

External

© 2014 SunGard. | www.sungardas.com

10
Predictive and Proactive IT
Example: Fast Fashion
Business Environment
 Millennial generation is fickle
 Traditional cyc...
Data attributes of aware and responsive systems

What is
happening

Did our
actions
work?

What is
likely?

What to
do nex...
Let’s shift from static planning to “response modeling”

Accessible

Relevant and
Contextual

Real-time

Key attributes of...
Accessibility of Plan Data
 Data Sourcing and Governance

• Identify and leverage other data sources
 Engaging users, ma...
Plan Data – Contextual and Relevant to Actual Possibilities
 Plan for what, exactly?
• Plan scope, assumptions, scenarios...
Develop the ‘response of the moment’ at time of incident
Consumer

Plans

Ad-hoc queries
Data extraction

Responder

Progr...
Plan Data – Real-time and Integrated
Holy grail – Situational Awareness
 Convergence of BC and Incident Management
• Upda...
Innovations from SunGard

© 2014 SunGard. | www.sungardas.com

18
The journey is underway..
 Few are implementing all aspects – Why?
 Challenges

• Management buy-in
• Process
• Time and...
Get started now
• Change culture and build awareness

• Demonstrate success, even little wins
• Understand and leverage yo...
Let’s continue the discussion
 Visit www.sungardas.com/software

 SunGard AS at DRJ SpringWorld 2014

• Innovation showc...
© 2014 SunGard. | www.sungardas.com

22
Confidentiality Statement
Copyright ©2012 by SunGard Availability Services (or its subsidiaries, “SunGard”). All rights re...
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Move Over Plans - Business Continuity Goes Real-time

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Transcript of "Move Over Plans - Business Continuity Goes Real-time"

  1. 1. Move Over Plans – BC Gets Real-time January 29, 2014 www.sungardas.com
  2. 2. Welcome! Bob Arnold Moderator How to interact today • Go-to-Meeting Platform • Slides available after the presentation © 2014 SunGard. | www.sungardas.com 2
  3. 3. Speakers Seema Sheth-Voss Director Product Marketing SunGard Availability Services Tracey Forbes Vice President Business Development SunGard Availability Services © 2014 SunGard. | www.sungardas.com 3
  4. 4. Overview  BC Planning isn’t keeping up  The “production world”: Real time and Predictive  Shift from “planning” to modeling incidents  Key attributes needed in plan data and BC programs  Getting started © 2014 SunGard. | www.sungardas.com 4
  5. 5. Let’s examine and challenge classic BCM Models Start Analyze risk and business impact Assess readiness and continuity strategies (employees, suppliers) Plan and execute Your Continuity Program Report and learn Manage incidents and resume business Test and model What-if scenarios Finish Even if this is reality, is it effective?? © 2014 SunGard. | www.sungardas.com 5
  6. 6. Does the model still work? Poll.. How many of you have used your BC Plans "as-is" at time of incident or disaster • Yes. Our plans are already accurate and quite simple. • No. Still confusion in finding correct information ATOD © 2014 SunGard. | www.sungardas.com 6
  7. 7. Progress: ISO22301 calls out PDCA Model with emphasis on monitoring, review and continual improvement © 2014 SunGard. | www.sungardas.com 7
  8. 8. Reality – Our organizations are in a hyper-dynamic state Cloud Mobility and employee consumption of services What is the plan of record? Human error and malicious acts © 2014 SunGard. | www.sungardas.com 8
  9. 9. Static plans worked in different era but no longer.. We can’t be effective if we are out of synch © 2014 SunGard. | www.sungardas.com 9
  10. 10. We actually know more than we give ourselves credit for.. Internal External © 2014 SunGard. | www.sungardas.com 10
  11. 11. Predictive and Proactive IT Example: Fast Fashion Business Environment  Millennial generation is fickle  Traditional cycles under attack  Recession pressures  Supply unpredictability Real-time data to help IT and business respond  Early headlights on both demand and supply side  Make on the fly changes to store merchandise, prices  Shift SKUs, sources literally in minute © 2014 SunGard. | www.sungardas.com 11
  12. 12. Data attributes of aware and responsive systems What is happening Did our actions work? What is likely? What to do next? Current BC practices work okay or great © 2014 SunGard. | www.sungardas.com 12
  13. 13. Let’s shift from static planning to “response modeling” Accessible Relevant and Contextual Real-time Key attributes of Plan Data © 2014 SunGard. | www.sungardas.com 13
  14. 14. Accessibility of Plan Data  Data Sourcing and Governance • Identify and leverage other data sources  Engaging users, managing culture change • Anytime, anyplace, anywhere • Usability • Getting buy-in • Engaging subject matter experts, capture unique insights Experts Records HRIS Engagement IT Assets © 2014 SunGard. | www.sungardas.com ERP 14
  15. 15. Plan Data – Contextual and Relevant to Actual Possibilities  Plan for what, exactly? • Plan scope, assumptions, scenarios • Impact of situation is what matters! • Moving targets  Response Modeling • Extract the data that matters • Slice and dice plan data on demand • Make decisions and take actions based on real-time data © 2014 SunGard. | www.sungardas.com 15
  16. 16. Develop the ‘response of the moment’ at time of incident Consumer Plans Ad-hoc queries Data extraction Responder Program Managers © 2014 SunGard. | www.sungardas.com 16
  17. 17. Plan Data – Real-time and Integrated Holy grail – Situational Awareness  Convergence of BC and Incident Management • Update plans with real-time streams • External sources: social media, law-enforcement, weather • Internal sources: SF chatter feeds, IT monitoring, cyber incidents  Situational Awareness • Bring it all together! • Make informed decisions • Trigger faster responses © 2014 SunGard. | www.sungardas.com 17
  18. 18. Innovations from SunGard © 2014 SunGard. | www.sungardas.com 18
  19. 19. The journey is underway..  Few are implementing all aspects – Why?  Challenges • Management buy-in • Process • Time and resources  Tooling is fragmented © 2014 SunGard. | www.sungardas.com 19
  20. 20. Get started now • Change culture and build awareness • Demonstrate success, even little wins • Understand and leverage your most trusted sources of data • Establish process to find and extract the right information • Be leader – educate your peers on real risks © 2014 SunGard. | www.sungardas.com 20
  21. 21. Let’s continue the discussion  Visit www.sungardas.com/software  SunGard AS at DRJ SpringWorld 2014 • Innovation showcase : AssuranceCM R3.0 at Booth 611 • General Session  Tracey Forbes speaks: Resilience in a Risky World – April 1st, 2014 ; 9:30- 10:30 AM © 2014 SunGard. | www.sungardas.com 21
  22. 22. © 2014 SunGard. | www.sungardas.com 22
  23. 23. Confidentiality Statement Copyright ©2012 by SunGard Availability Services (or its subsidiaries, “SunGard”). All rights reserved. No parts of this document may be reproduced, transmitted or stored electronically without SunGard’s prior written permission. This document contains SunGard's confidential or proprietary information. By accepting this document, you agree that: (A)(1) if a pre-existing contract containing disclosure and use restrictions exists between your company and SunGard, you and your company will use this information subject to the terms of the pre-existing contract; or (2) if no such pre-existing contract exists, you and your Company agree to protect this information and not reproduce or disclose the information in any way; and (B) SunGard makes no warranties, express or implied, in this document, and SunGard shall not be liable for damages of any kind arising out of use of this document Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders. © 2014 SunGard. | www.sungardas.com 23
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