LOGO MANAGINGCONFLICPrepared for Politics and Administration Class | GMGG 5124Prof. Madya. Dr. Mohd Fo’ad SakdanTBy:Shahri...
LOGOOBJECTIVES1. To define conflict2. To understand problems of conflict3. To manage and resolving conflict
WHAT IS CONFLICT ?                                                                                 LOGO Natural Disagreem...
INGREDIENTS OF CONFLICT                                                     LOGO                  FEELINGS AND EMOTION    ...
BENEFIT OF CONFLICT                                           LOGO                     Growth and InnovationCONFLICT BENEF...
LOGO MANAGING CONFLICT                         ANALYZE                      DETERMINE                 MANAGEMENT STRATEGY ...
LOGO                        Analyze the Conflict     STEPS                      Analyze the nature and type of conflict   ...
LOGO                      Determine Management Strategy     STEPS                      •Analyze and select the most approp...
LOGO                      Determine Management Strategy (Cont’d)     STEPS                           Conflict Management S...
LOGO                              PRE-NEGOTIATION     STEPS                      Effective Negotiation                Clea...
LOGO                         NEGOTIATION STEP     STEPS      ANALYZE                                   Options     DETERMI...
LOGO                      POST-NEGOTIATION STEP     STEPS            IMPLEMENT DECISIONS OF NEGOTIATIONS                  ...
References:Breaking the Impasse: Consensual Approaches toResolving Public Disputes.Lawrence Susskind and Jeffrey Cruikshan...
Thanks foryour attention          LOGO
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Managing conflict

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Managing conflict

  1. 1. LOGO MANAGINGCONFLICPrepared for Politics and Administration Class | GMGG 5124Prof. Madya. Dr. Mohd Fo’ad SakdanTBy:Shahril Budiman, Mohd Nor Affendi bin Rosdi, Shahrizal bin Mahamad
  2. 2. LOGOOBJECTIVES1. To define conflict2. To understand problems of conflict3. To manage and resolving conflict
  3. 3. WHAT IS CONFLICT ? LOGO Natural Disagreement Could occur either individuals or groups Emerge cause of differ in attitudes, beliefs, values or needs A conflict exists when two people wish to carry out acts which are mutually inconsistent (M.Nicholson: Rationality and the Analysis of International Conflict. 1992:11
  4. 4. INGREDIENTS OF CONFLICT LOGO FEELINGS AND EMOTION BPERCEPTIONS A C VALUE NEEDS E D POWER
  5. 5. BENEFIT OF CONFLICT LOGO Growth and InnovationCONFLICT BENEFIT New ways of thinking ? Additional Management options
  6. 6. LOGO MANAGING CONFLICT ANALYZE DETERMINE MANAGEMENT STRATEGY PRE-NEGOTIATIONSTEPS NEGOTIATION POST-NEGOTIATION
  7. 7. LOGO Analyze the Conflict STEPS Analyze the nature and type of conflict Gathering information regarding who’s involved the conflict ANALYZE Understanding the conflict, reflecting on your ongoing and planned work, and thinking about how your work contributes to the conflict: are your strategies and activities building peace, or DETERMINE creating or exacerbating conflict (International Institute for SustainableMANAGEMENT STRATEGY Development, 2013) PRE-NEGOTIATION NEGOTIATION POST-NEGOTIATION
  8. 8. LOGO Determine Management Strategy STEPS •Analyze and select the most appropriate strategy  Who’s group involved? ANALYZE  What’s substance of conflict?  Formulate strategic DETERMINEMANAGEMENT STRATEGY •Conflict Management Strategies: PRE-NEGOTIATION  Collaboration (Win-Win Solution)  Compromise (Win Some-Lose Some) NEGOTIATION  Competition (Win or Lose)  Accommodation (Lose or Win) POST-NEGOTIATION  Avoidance (Lose – Lose)
  9. 9. LOGO Determine Management Strategy (Cont’d) STEPS Conflict Management Strategies: ANALYZE I Win I Lose DETERMINEMANAGEMENT STRATEGY You Win Win-Win Lose-Win PRE-NEGOTIATION You Lose Win-Lose Lose-Lose NEGOTIATION POST-NEGOTIATION
  10. 10. LOGO PRE-NEGOTIATION STEPS Effective Negotiation Clearly set the groundwork ANALYZE • Sharing information regarding conflict causes and DETERMINE strategic such as: AgreementMANAGEMENT STRATEGY Joint Fact Finding • Collaborative cooperation withPRE-NEGOTIATION different group Organization • Rules for communication, negotiation and decision making NEGOTIATION Ground Rules & Agenda • Negotiation approach and as facilitator • Collaborative POST-NEGOTIATION cooperation Initiation & Assessment
  11. 11. LOGO NEGOTIATION STEP STEPS ANALYZE Options DETERMINE EvaluationMANAGEMENT STRATEGY PRE-NEGOTIATION Interest Written Agreement NEGOTIATION Commitment POST-NEGOTIATION
  12. 12. LOGO POST-NEGOTIATION STEP STEPS IMPLEMENT DECISIONS OF NEGOTIATIONS •Ratification : Review of organization procedure ANALYZE •Implementation : Communication and DETERMINEMANAGEMENT STRATEGY Collaboration as the agreement PRE-NEGOTIATION Negotiation Skill Separate People From The Problem NEGOTIATION Interest VS Position Focus on Interest, Not Positions Develop Optional SolutionsPOST-NEGOTIATION Developing Objectives Criteria
  13. 13. References:Breaking the Impasse: Consensual Approaches toResolving Public Disputes.Lawrence Susskind and Jeffrey Cruikshank, 1987, NewYork, NY: Basic Books.Creating the High Performance Team.Steve Buchholz and Thomas Roth, 1987, New York, NY:Wiley.The Eight Essential Steps to Conflict Resolution:Preserving Relationship at Work, at Home, and inthe Community.Dudley Weeks, 1992, New York, NY: St. Martins Press.Getting to Yes: Negotiating Agreement without GivingIn.Robert Fisher, William Ury, and Bruce Patton, 1991, NewYork, NY: Penguin Books.Managing Public Disputes: A Practical Guide toHandling Conflict and Reaching Agreements.Susan L. Carpenter and W.J.D. Kennedy, 1988, SanFrancisco, CA: Jossey-Bass Publishers.The Planner as Dispute Resolver: Concepts andTeaching Materials.A. Bruce Dotson, David Godschalk, and Jerome Kaufman,1989, Washington, DC: National Institute forDispute Resolution LOGO
  14. 14. Thanks foryour attention LOGO
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