IT OUTSOURCING, SOLUTIONS by TechExpert

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TechExpert – the Ukrainian system integrator since 1997
offers wide range of managed IT services for end-customers and service providers

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IT OUTSOURCING, SOLUTIONS by TechExpert

  1. 1. TechExpert Company IT OUTSOURCING AND SOLUTIONS TECHEXPERT COMPANY
  2. 2. TechExpert Company ABOUT TECHEXPERT
  3. 3. KEY FACTS ABOUT TECHEXPERT TechExpert Company TechExpert – the Ukrainian system integrator since 1997 Clients – a wide variety of leading Ukrainian and international companies from different industries Executed projects of different types of scale and complexity on all IT and infrastructure levels Wide range of managed IT services for end-customers and service providers
  4. 4. OUR KEY CERTIFICATIONS TechExpert Company • Microsoft Certified Partner • Cisco Systems Premier Partner, Learning Partner • Hewlett-Packard Professional Networking Gold Specialiast • CheckPoint Bronze Partner
  5. 5. OUR CLIENTS & PARTNERS TechExpert Company
  6. 6. TechExpert Company OUR TEAM
  7. 7. OUR TEAM TechExpert Company Our team is comprised of highly experienced and certified professionals who can provide full range of services: from infrastructure design to integrated support and maintenance of the heterogeneous environment. Our team includes such specialists: • Solution architects • System engineers and administrators • Network engineers and administrators • Service Desk managers and analysts • Project managers
  8. 8. OUR TEAM TechExpert Company Cisco Certified Network Professional (CCNP) Cisco Certified Network Professional Security (CCNP-SEC) Cisco Certified Design Associate (CCDA) Microsoft Certified Professional (MCP) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified IT Professional (MCITP) Cisco Certified Design Professional (CCDP) Microsoft Certified Solutions Associate (MCSA) Cisco Certified Security Professional (CCSP) Microsoft Certified Solutions Expert (MCSE) CQS-Cisco Foundation Express Design Specialist (CQS-FDS) CQS-Cisco IP Communications Express Specialist (CQSIPCCX) Cisco IPS Specialist (CQS-CIPSS) Cisco Express Foundation Field Specialist (CQS-FSPS) Microsoft Certified Trainer (MCT) HP AIS Network Infrastructure HP ASE Network Infrastructure Hewlett-Packard Cisco Certified Network Associate Security (CCNA-SEC) Microsoft Cisco Certified Network Associate (CCNA) Cisco All our professionals have the appropriate competencies, a great experience in project participation and the appropriate international certifications:
  9. 9. TechExpert Company OUR SOLUTIONS
  10. 10. OUR SOLUTIONS TechExpert Company We are providing our clients highly differentiated, industry-based, end-to-end solutions that combine our technology and business process outsourcing capabilities and IT training. We can provide wide range of IT solutions, including: • Infrastructure solutions: – – – – Network infrastructure Server & storage hardware & software infrastructure BackUp and recovery Desktop/VDI/BYOD • Unified communications • IT & business processes automation • Security solutions
  11. 11. FORMS OF COLLABORATION TechExpert Company • Dedicated team • Outsourcing of certain professionals (short and long term) • Fixed price (for irregular or small tasks) • Turnkey projects • Onsite intervention for projects in Ukraine
  12. 12. TechExpert Company OUR SERVICES
  13. 13. OUR SERVICES TechExpert Company Offshoring and outsourcing Infrastructure management outsourcing Maintenance and Support On-site support in Ukraine Training
  14. 14. OFFSHORING AND OUTSOURCING SERVICES TechExpert Company We provide you with skilled staff of our professionals tailored to your urgent requirements and goals of your business. We guarantee : • Technically skilled and trained professionals • Reduction in cost and risk prevention • Increase in organizational efficiency and flexibility • Efficient reporting procedures to monitor productivity and results • Direct access to remote staff through web-based tools • No extra expenses on recruiting training and infrastructure costs
  15. 15. INFRASTRUCTURE MANAGEMENT OUTSOURCING Users’ Environment Management Network Management Problem and incident management Routers/Switches TechExpert Company Server and storage management Protection from external/internal threats Server monitoring and management Vulnerability audit Penetration test Desktop OS and office apps support Backup management Intrusion Prevention System (IPS) Wireless Email server management Remote software and patch deployment Voice and Unified Communication Performance and capacity management Desktop OS standardization and imaging Compliance with regulatory mandates Network Access Control (NAC) Firewall, VPN Migrations and upgrades Technology refreshes and upgrades End-point security Disaster recovery and replication support Data Loss Prevention (DLP) Security Web security Support of modern devices (smartphones, tablets) Audit and design Server consolidation & virtualization Email security
  16. 16. MAINTAINANCE & SUPPORT SERVICES TechExpert Company • Proactive IT Support: – Flexible support plans – Remote services – On-site support (available in Ukraine) • Local partnership for global service providers: – – – – HelpDesk for Russian-speaking countries Service Desk support (2nd and 3rd line) On-site intervention Outstaffing • Complete or partial hardware & software support: – Servers and storages (HP, Dell, IBM, Fujitsu, Supermicro, Cisco, Oracle, EMC, Hitachi, NetApp) – Desktops, devices and peripheral equipment – Network infrastructure (Cisco, HP, Juniper, Avaya, Extreme, Brocade, F5)
  17. 17. SUPPORT PLANS TechExpert Company Features Standard Advanced Premium Designed for businesses that do not need regular IT service or support A regular support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting Unlimited support based on an agreed Service Level Agreement 8 x 5 Live Chat    Remote Support    Ticketing    Monthly Management Report   Regular Maintenance Plan   Dedicated Account Manager   Service Level Agreement   How it works Read more System Health Check  Unlimited IT Support 
  18. 18. OUR TRAINING PROGRAMS TechExpert Company Since 1997 our training center Networking Technologies provides the integrated services on technical training that delivers computer courses and certifications on both authorized and own programs: Microsoft Cisco Systems Open Source (including Linux/FreeBSD, Asterisk, Xen) Oracle Lotus VMWare Hewlett-Packard ProCurve Symantec
  19. 19. DELIVERY METHODS TechExpert Company Classroom Virtual classroom On-site training • Train in a comfortable, ready-to-learn environment • Get standrized course materials and reference books • Interact face-to-face with peers and expert instructors • Study results-oriented course content • Use cutting-edge equipment • Get relevant hands-on exercises • No extra time and money expenses • Get live access to hands-on labs and exercises to build skills • Learn from industryleading instructors, premium content and real-world practice • Make use of the best products and technologies • Train in the convenient environment of your home, office or elsewhere with the access to Internet • No extra time and money expenses with increased efficiency • Convenience and privacy • Real-world training and solutions customized for your business • Flexible course scheduling • Tailored curriculum • Significantly reduced costs due to training of large or small groups of employees • Relevant hands-on exercises and course materials Instructor outstaffing • No extra time and money expenses with increased efficiency • Convenience and privacy • Real-world training and solutions customized for your business • Flexible course scheduling • Tailored curriculum • Significantly reduced costs due to training of large or small groups of employees • Relevant hands-on exercises and course materials
  20. 20. TechExpert Company OUR PROJECTS (EXAMLPES)
  21. 21. RITTAL: INFORMATION SYSTEM MODERNIZATION TechExpert Company Complex project on modernization of information system including virtualization Customer: • Rittal Objective: • modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities. • The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation. Result: • modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, will allow fulfilling the current goals of business more accurately and clearly.
  22. 22. BAYER: TASK OUTSOURCING (DESKTOP MIGRATION) TechExpert Company Complex project on migration of the desktops to the latest Microsoft software Customer: • Bayer Objectives: • The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7. Also TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production. Result: • Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and their training center “Networking Technologies” designed training program , which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow. • As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation
  23. 23. SANOMA: CORPORATE MAIL SYSTEM MIGRATION TechExpert Company Migration to the new corporate mail system using Microsoft Exchange Server Customer: • Sanoma Magazine Objectives: • The challenge for the company was to upgrade the mail system in order to improve user productivity and to reduce the risk of data loss or leakage. Result: • The specialists of TechExpert company had successfully fulfilled the project on migration to the new corporate mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010. • Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange
  24. 24. PLATINUM BANK: MS SCSM IMPLEMENTATION TechExpert Company Implementation of Microsoft System Center Service Manager 2010 Customer: • Platinum Bank Objectives: • The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Customer decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management. Result: • For the fulfillment of this product, the Customer mainly relied on the strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company. • TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.
  25. 25. CONTACTS TechExpert Company TECHEXPERT COMPANY Kyiv, 04112 UKRAINE 48, Degtiarivska Str. www.en.techexpert.ua bs@techexpert.ua
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