Oct 2013 IT Townhall

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UMN IT Town Hall

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Oct 2013 IT Townhall

  1. 1. IT Town Hall Oct 3, 2013
  2. 2. Video’s • IT Governance • What does the fox say?
  3. 3. FY14 IT Priorities AcademicTools • Improve the usability and effectiveness of our current academic technology tools (e.g., Moodle), expand hype- cycle exploration, and advance mobile services. ImproveWireless • Rapidly expand coverage of wireless network on the Twin Cities campus and change the perception of wireless. EnhancedUserSupport • Improve end user support and computer management practices by creating and assisting in the implementation of a collection of Standard Operating Procedures (SOPs). ModernizingLearningSpaces • Create a structure to rapidly affect change in learning spaces (e.g., classrooms, labs and managed informal learning spaces) and use the new structure to modernize these spaces to better support BYOD.
  4. 4. • Improve Moodle through better integration, new functionality, etc. • Targeted enhancements to the Moodle Gradebook • A sustainable plan for managing the technology hype cycle based on broad input from stakeholders • A high-level roadmap for mobile services, including service categories • Identifying a quick-win mobile service enhancement that is available broadly (e.g., HTML 5) AcademicTools • Improve the usability and effectiveness of our current academic technology tools (e.g., Moodle), expand hype- cycle exploration, and advance mobile services.
  5. 5. Academic Tools Milestone Date Hype Cycle management plan implemented 2/28/2014 Mobile technology roadmap drafted 12/13/2013 Moodle Gradebook enhancements implemented/completed 2/28/2014 2 of 5 “top 5” Moodle features implemented/completed 2/28/2014 Project Sponsor Chris Ament cjament@umn.edu Project Lead Barbara Smith bjs@umn.edu Next meeting: 11/6 from 10:00-11:30 in HHH50
  6. 6. • Twin Cities campus • Wireless data network • Common areas, academic spaces, residence halls, administrative space, research space ImproveWireless • Rapidly expand coverage of wireless network on the Twin Cities campus and change the perception of wireless.
  7. 7. Improve Wireless Milestone Date Develop a sustainable process for mapping coverage/quality 12/15/2013 Develop a clear process for network demand prioritization and standard fee schedule for additional local needs 12/1/2013 Install 150 wireless access points based on FY2014 approved budget 2/28/2014 Project Sponsor Susan Strubel strubel@umn.edu Project Lead Jen Bentrim bentr001@umn.edu Next meeting: 10/24 from 1:00pm - 2:30pm in HHH50
  8. 8. • Clarify consumers’ concerns identified in the IT governance process • Address consumers’ concerns regarding current end user support services through the creation of SOPs • Ensure SOPs can be adopted by units that want to consume OIT’s comprehensive end user support services, and that the SOPs aid in the transition of support responsibility to OIT by establishing a common practice EnhancedUserSupport • Improve end user support and computer management practices by creating and assisting in the implementation of a collection of Standard Operating Procedures (SOPs).
  9. 9. Enhanced User Support Milestone Date Phase 1 SOPs finished and delivered to OIT 11/18/2013 Phase 2 SOPs finished and delivered the community 12/09/2013 Help implement SOPs in at least 5 units 02/01/2014 Project Sponsor Craig Bantz cbantz@umn.edu Project Lead Larry Storey lstorey@umn.edu Next meeting: 10/7 from 10am - 11:30am in HHH50
  10. 10. • Inventorying classrooms, computer labs, and managed informal learning spaces • Service scope should include a set of definitions of all the commodity needs of our faculty and students • Service scope should include a high level sense of the service level required by the majority of faculty ModernizingLearningSpaces • Create a structure to rapidly affect change in learning spaces (classrooms, labs and managed informal learning spaces) and use the new structure to modernize these spaces to better support BYOD.
  11. 11. Modernizing Learning Spaces Milestone Date Finish survey of all labs on the TC campus 10/2/2013 Service scope defined 10/27/2013 Pilot spaces selected 12/8/2013 Pilot in progress in 20% of OIT owned labs 1/29/2014 Project Sponsor Craig Bantz cbantz@umn.edu Project Lead Jeremy Todd toddx012@umn.edu Next meeting: 10/25 from 10am - 11:30am in HHH50
  12. 12. Dennis Wenzel ESUP Program Director • Managed multiple, large system implementation programs in the public sector • 15 years experience in a Big 4 consulting firm • Lots of experience with QA, risk management and program metrics • Lives in Minnetonka with wife and 3 kids
  13. 13. more focus on our core mission TeachingResearch Public Engagement ESUP creating excellent operations Simplify Streamline IntegrateEngage Reduce Modifications Standardize Processes Unify the User Interface Shared Ownership in Change Efficiency & effectiveness
  14. 14. Application Development • Sharon Ramallo new Sr. Director • Focus on ESUP integration • Hired based on her values: Sr. Director & ACIO Sharon Ramallo ramallo@umn.edu Values Sharon Fosters Trust Accepting Ownership Team-focused Caring (High EQ) Hardworking Creative Problem Solving Dependable Integrity Can-do Attitude Values Sharon Does Not Foster Negative Manipulative Untrustworthy Disengaged Self-focused Lazy Passive Aggressive
  15. 15. Our Opportunities Roadmap to Efficiency 1. Operational Excellence projects underway 2. New priorities identified through strategic planning 3. Spans and layers 4. Implement the Huron recommendations – Current initiatives aligned with Huron findings – Long term initiatives – Shared services strategy / administrative redesign Our Challenges Facilities & Infrastructure Costs Competition for Faculty, Staff and Students New Technology Health Care ReformState Support Federal Funding Tuition & Student Debt Rising Costs
  16. 16. Political Reality
  17. 17. Current Huron Report Initiatives  Transition to Google Applications  IT server consolidation • IT help desk consolidation • University Technology Standards • IT service management • Frameworks for security and enterprise architecture • ERP upgrade • IT Governance • Emerging Communities of Practice
  18. 18. Mid-Term Huron Report Initiatives • Create a mechanism to evaluate IT investments • Define IT roles and responsibilities at all levels • Determine University-wide service level expectations • Refine the IT governance process
  19. 19. • A way of organizing the delivery of administrative support services into a separate, service-oriented entity whose sole mission is to provide efficient, high-quality, reliable services • Shared services, in turn, are used (i.e., shared) by a significant cross-section of the unit or institution Long-Term Huron Report Theme Shared Services
  20. 20. Shared Services Model FocusonEfficiency&Control Focus on Autonomy & Responsiveness Centralized Model Decentralized Model Shared Services Model Unit Unit Unit
  21. 21. Shared Services Considerations • Requires careful analysis of which systems, business processes, and services can be delivered best through a shared services model and which ones must remain non-shared and unique
  22. 22. Facilities & Infrastructure Costs Competition for Faculty, Staff and Students New Technology Health Care ReformState Support Federal Funding Tuition & Student Debt Rising Costs
  23. 23. • IT Unemployment rate in MN is < 4% • UMN IT attrition rate is < 10% • The UMN involuntary IT attrition rate is 1.8% over the last 10 years • $90M out of $3B is 3%
  24. 24. greatest accomplishment: "Coming together in a difficult time, in a difficult situation."
  25. 25. Merit Based Raises (OIT) • Mid-Year Performance Evaluations 100% 50% 0% ExceptionalOutstandingPerforming WellDevelopingUnsatisfactory 2.93% 8.50% 76.25% 11.15% 1.17% 0x 1x 2x 4x
  26. 26. Example of long term impact of merit based raises Scenario Outstanding / Exceptional Performing Well Under Performing Today’s Salary $70K $70K $70K These are illustrative scenarios. The state and board set the merit pool each year. This scenario assumes a 2.5% pool and the FY13 ratio of performance distributions. 5 Years Across The Board Scenario $81K $81K $81K 5 Years Merit Based Scenario $104K $81K $70K
  27. 27. On-The-Spot Award Recipients Alec Abasov Alex Dean Alison Chambers Alyssa Peterson Amanda Rondeau Andy Moe Ann Holter Ben Cashen Brad Kaufman Brandon Lattin Brian Hill Brian Wait Bryan Carlson Casey Clay Chris Bongaarts Chris Crosby- Schmidt Chris Estee Christopher Kane Colin Campbell Colin Murphy Curt Squires Dan Ross Dana Wagner Dara Fu Dave Lindeman http://it.umn.edu/home/staff-recognition/spot-award Nominate an outstanding co-worker: David Brown David Lewerenz David Lindberg Dennis Svendsen Douglas Lochowski- Haney Drew LaChapelle Dustin Hanson Ellen Puffe Elverse Jordan Eric Anderson Fred Wilson Garrett Kuchta Gary Ogren Glen Anderson Hope Johnson Huy Hoang Igor Gorivodsky Jack Brown James Chan James Foslien Jane Gehan Jeff Blodgett Jen Bentrim Jennifer Schepers Jim Ed Jim Nolan Joe Schnide Joe Zanmiller John Colosey Joshua Ruegg Justin Myers Justin Schell Katy Dale Keith Okan Kellie Greaves Kelly Bohn Kemal Badur Kevin Willis Kim Kopplin Larry Tierney Laura Farvour Linda Dick Linda Theis Lori Vig Luat Van Nguyen Margaret Miller Mark McKay Matt Carner Matt Dittmer Matt Senger Michael Berkowski Michael Neuharth Michele Berner Mike Galvin Mike Langhus Mike Waltonen Mike Williams Miranda Riemer Molly Olson Monica Kelly Nancy Fulton Nathan Gerber Nick Lintgen Pamela Gades Pete Sedivy Peter Walz Phyllis Mohrlant Rachel Milan Raji Srinivasan Renee Fawcett Rogene Schnell Ryan Andersen Seth Mayotte Shayla Dallman Susan McKinnell Steve Barbo Steven F Siirila Tim Anderson Todd NortonTom Illg Tom Kunz Tony Gardner Tracy Quick Travis Noll Warren Mason William Seefert Xuelin Zhuang Yuemo Zeng
  28. 28. Outstanding Service Award Recipients Benjamin Larson OIT Chad Fennell Library Data & Technology Gabe Ormsby Library Data & Technology Jeff Aspinall OIT Karl Oman UMD ITSS Dept Administration KT Cragg OIT Mark McKay OIT Matt Thoen CDES Technology Services Matt Zaske UMM Computing Services Peter Angelos UMD CLA Administration Warren Mason Minitex http://it.umn.edu/home/staff-recognition/nomination-form Nominate an exceptional employee by March 1, 2014 at: Recognition Dinner Monday, Nov. 4, 2013 Campus Club

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