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IA Summit Cross Channel Workshop

by Customer Experience at Razorfish on Mar 21, 2012

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Slides from my portion of the workshop with Peter Morville for the 2012 IA Summit.

Slides from my portion of the workshop with Peter Morville for the 2012 IA Summit.

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15 of 5 previous next Post a comment

  • sstarmer Samantha Starmer, Customer Experience at Razorfish Thanks so much for the nice note, Paulo and Chris! Happy to share any time! 2 years ago
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  • Paulodoc Paulo Peres at Paulo Peres Amazing! Amazing Samantha. Very clear, profund and funny. Great story (real) analysing user experience on real life. 2 years ago
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  • sstarmer Samantha Starmer, Customer Experience at Razorfish Thanks for the note, David! Insurance is a really hard space to get this stuff right, so thanks for not taking it personally :) Would love to chat anytime about what we are both learning! 2 years ago
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  • dpandre7 David Andre, User Experience Designer at Nationwide Thanks for posting this, and thanks for the insurance example. I work for Nationwide Insurance, and we are working on cross-channel experiences. I love the complexity of it, and the prospect of making it all work simply for customers. We are learning what it takes to deliver these experiences after the UX activities are complete and recommendations delivered. We're not there yet, but we're on our way. Thanks again for posting. 2 years ago
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  • christhorne christhorne, Information Architect at BBC great presentation. Thanks for sharing :-). 2 years ago
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IA Summit Cross Channel Workshop IA Summit Cross Channel Workshop Presentation Transcript