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How to Design for the Future - Cross Channel Experience Design

by Customer Experience at Razorfish on Aug 07, 2012

  • 10,758 views

Tutorial for OSCON 2012

Tutorial for OSCON 2012

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  • sstarmer Samantha Starmer, Customer Experience at Razorfish @VelayudhanKeshavPillai Yes, customer focused work can sometimes be difficult to evangelize with business owners. Often telling a story of customer pain points from their point of view - especially if you can include real customer feedback - can help gain support. There are also growing metrics around how better customer experience fundamentally drives sales, and numbers talk with business owners :) 1 year ago
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  • OscarMedina7 Oscar Medina, Gerente de Ventas y Cobranza at Amerx share the wealth?, thanks a lot!, you have a friend in Mexico City! 1 year ago
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  • ClaraJos Clara Jose at Novabase Very good! Tanks for sharing! 1 year ago
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  • VelayudhanKeshavPillai Re Avatar Media Pvt. Ltd. at Re Avatar Media Pvt. Ltd. Amazing insight. How does one handle Owners of business, who feel they have a better perspective of the buyer and their product in a dynamic marketplace ???? 1 year ago
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  • GSD123 Gerard , Business Analyst Many thanks. Brilliant! 1 year ago
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How to Design for the Future - Cross Channel Experience Design How to Design for the Future - Cross Channel Experience Design Presentation Transcript