Designing Cross Channel Experiences - MX 2011

7,142 views
7,029 views

Published on

The gap between physical and digital has blurred: we use Wiis to get in shape, computers to order a pizza, or our smartphone’s GPS to find hot dates. People want to interact with products and services when they want to and how they want to – and that’s not always on the web.
The future of design is everywhere the customer touches our product or service - digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices.

Published in: Design
0 Comments
28 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
7,142
On SlideShare
0
From Embeds
0
Number of Embeds
367
Actions
Shares
0
Downloads
190
Comments
0
Likes
28
Embeds 0
No embeds

No notes for slide
  • Waitress picture
  • Waitress picture
  • Waitress picture
  • Waitress picture
  • Waitress picture
  • Waitress picture
  • Door picture
  • Ritz carlton
  • Ritz carlton
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • Buying a tentWhy?
  • ×