SOCIAL SECURITY SYSTEM ACCOMPLISHMENT OF CORPORATE PLANS FOR CALENDAR YEAR 2012 KEY RESULT AREA: TRANSPARENT, ACCOUNTABLE AND PARTICIPATORY GOVERNANCE CORPORATE PLANS STATUS 1. Implement Loan Penalty Condonation Program for Individual Members Implemented Penalty Condonation Program for Individual Members from April to To address loan delinquency concerns of individual members and September 30, 2012 allow them to update their records 2. Open additional Foreign Offices Opened Dubai and Kuala Lumpur offices in September 2012 and October 2012, To reach out to more OFWs respectively 3. Pursue Bilateral Agreements with Portugal, Greece and Japan Denmark and Portugal social security agreements signed on September 11 and 14 To reach out to migrant Filipinos in Portugal, Greece and Japan 2012, respectively 3rd exploratory meeting for Japan social security agreement on August 7‐10, 2012 Bilateral Agreement with Greece deferred by the Office of European Affairs due to ongoing reforms in its social security system Conducted initial dialogue with Filipino community in Korea regarding their concerns on the Philippine‐Korea social security agreement last October 28, 2012 4. Explore innovative programs for Special Sectors (AlkanSSSya) Implemented AlkanSSSya program to 41 informal sector associations that include To encourage the self‐employed in the Special Sectors to save up for tricycle drivers and operators, “trisikad” drivers, market vendors, fish port workers their monthly contribution and waste disposal workers as of mid‐December 2012 1
CORPORATE PLANS STATUS 5. Launch Member Get Member Promo Implemented Member‐Get‐Member Promo from January to September 2012 Program to reach out to the OFW market 6. Pursue Reform Agenda Conducted 10 various stakeholders consultations from January to October 2012 To amend the contribution rates from 10.4% to 11% and increase Letter seeking approval on the Reform Agenda (increase in contribution rate from Monthly Salary Credit (MSC) ceiling from P15,000 to P20,000 10.4% to 11% and MSC from 15,000 to 16,000, and grant of 5% across‐the‐board pension increase) was sent to the Office of the President of the Philippines early December 2012 7. Implement Redesign of Registration and Coverage System, Cash Collection Registration and Coverage System: System and Account Management System Parallel implementation in Diliman and Pasig Branches and full implementation in To expedite processing of registration, cash collections and Makati and Welcome Branches monitoring of employer transactions Cash Collections System: Parallel Implementation in 15 NCR Branches with Tellering System Accounts Management System: Completed external testing through internet by 3 employers 8. Complete the Conversion of Microfilm Data to Digital Media Completed conversion of 1,837 rolls or 4.4M images of 1985‐1989 R3s (out of 4.4M To facilitate posting of the “unposted” 1985‐1989 contributions images) in June 2012 9. Establish 24/7 Call Center The infrastructure for a 24/7 has been installed. However, the system is currently To be more accessible 24/7 nationwide and in other parts of the being implemented on a 24/5 operation until such time that the transaction volume world warrants a 24/7 operation 2
CORPORATE PLANS STATUS 10. Implement DDR (Death, Disability and Retirement) Workflow Implemented DDR Workflow in July 2012 To expedite the servicing of Death, Disability and Retirement Benefits 11. Implement improved Annual Confirmation of Pensioners (ACOP) • To ensure that benefits are received by rightful pensioners Implemented in January 2012 the improved ACOP that now allows confirmation of pensioners’ existence by their depository banks 12. Implement Voluntary Provident Fund (PF) for Members 2 failed biddings of the PF information system services because there were no To offer members a more comprehensive retirement protection system bidders who participated1 Conducted pre‐procurement conference (bidding) for the PF system, including module for investment monitoring2 13. Implement Electronic Submission of Members Collection List Implemented electronic R3s (collection list) in March 2012 and conversion of To improve the collection of contributions and loan payments employers to electronic submission of R3s is progressing well 14. Use of Unified Multipurpose ID (UMID) Card Completed elimination of backlogs in November 2012 Expand features of the UMID Card Completed the discussion with 2 banks on the possibility of incorporating the use of UMID card in ATMs 15. Implementation of E‐Centers To provide members an electronic means of transacting while inside Implemented E‐Center in 10 branches nationwide the branch 1 Banks want to include fund management in the scope of work. SSS will manage the funds. 2 SSS changed the terms of reference (bidding) from a service from a bank to a system to be managed by SSS 3
CORPORATE PLANS STATUS 16. Hiring of an Ad Agency Hired LOWE (ad agency) in January 2012 To be our partner in communicating the value of SSS membership 17. Ensure best use of physical facilities Guidelines and standards of SSS Building and Branch Design was formalized into a To provide the SSS with clean and well maintained offices, safe and manual operational utilities, facilities, equipment and transportation services Scored 94% in the energy conservation by the Department of Energy Awarded for Best Practice in Waste Management by Quezon City Government and Department of Environment and Natural Resources 18. Acquisition of an Investment Management System To provide a more transparent and efficient monitoring and Hired SGV as consultant for IMS in December 2012 management system of Investment Portfolio 19. Co‐location of Back up Site Implemented co‐location of back‐up site on 29 July 2012 To ensure continuous IT processing for SSS branches nationwide 20. Enhanced Qualification Standards and Training Requirements per Position Enhanced QS for all executive positions was formalized and forwarded to Civil To provide a “best fit” in manpower recruitment, staffing, and Service Commission for approval on 23 October 2012 employee development 4
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