Is Our                         Your                strength                  ability2009A N N U A L R E P O RT
Is Our                strength                                  SSS: Source of Strength and Stability2009A N N U A L R E P...
Contents1     Highlights of operations2     statement of Mission and VisionMessages3     Message of the President of the R...
HIGHLIGHTS	o F 	 o P E R AT I o N S                                            (Amounts in Million Pesos)Consolidated     ...
STATEMENT	oF           MIssIon    The mission of the SSS is spelled out in Section 2 of the Social Security Law (Republic ...
MESSAGE           oF	THE	PRESIDENT	oF	THE	          REPuBLIC	oF	THE	PHILIPPINESCongratulations to the Social Security Syst...
MESSAGE               oF	TH E	C HAI RMANResURGenCe aFteR tHe delUGeThe Financial Crisis exacted a heavy toll on industries...
For its part, the Commission will continue to craft a policyframework that engenders responsive and meaningfulprograms tha...
as Priority Bill from the President and the formal transmittal to   also set up mobile centers in badly hit areas in Metro...
MESSAGE	                      oF	TH E	PR ESI DENT	&	C Eo     ResilienCY amidst tHe CRisis     i. Withstanding the Crisis  ...
SSS supplemented these additional payment facilities with             The Institution likewise instituted the needed mecha...
Supplementing all these is the acquisition of workstations             they retire from the System. Some of these training...
Institution also reduced the interest rate of its loan window for   Moreover, SSS provided inputs to Executive Order 867, ...
2009      IN	REVIEWsource                            Oursss’ membership hasgrown	to	a	MILLIoN	employer-members	nationwide....
2009                                 IN	REVIEW     NuRTuRING	RELATIoNSHIPS		        •	   OFW	Family	Day     WITH	STAkEHoLD...
•	   Groundbreaking	ceremonies	for	the	new	SSS	office	in	Laoag	                                                           ...
2009                                                             IN	REVIEW     FoRGING	PARTNERSHIPS	                      ...
•	   UMID	 Project	 underway.	 The	 Unified	 Multi-Purpose	     Identification (UMID) Project took more concrete form     ...
2009                                                            IN	REVIEW     ExPRESSING	CoRPoRATE	SoCIAL	RESPoNSIBILITy  ...
CELEBRATING	SPECIAL	EVENTS•	   Opening	of	SSS	52nd	anniversary	lobby	display•	   Balikat	ng	Bayan	Awards•	   Flag	raising	...
2009 SPECIAL	ARTICLESstrength                         OurA	multi-skilled,	forward-looking	and generalist sssWoRkFoRCE	is	c...
oPENING	DooRS	                                        To 	 B u S I N E S S 	 o P P o RTu N I T I E Santi-Red tape act     ...
2009                                                        SPEC IAL	ARTIC LE     sleRP –an sss Response to Catastrophe   ...
sss Cebu Guitar-shaped building brings music to worker’s ears       three-storey Suarez Building at the corner of Gorordo ...
2009                                                         SPEC IAL	ARTIC LE     taking social security in the Heart of ...
Employee organizations abound in the SSS, catering to varied              during which elementary students aged 6 to 12 ye...
2009                                                         SPEC IAL	ARTIC LE     the Philippines Welcomes social securit...
The direction pursued by the SSC Committee on the                   and the staffing and compensation review. These initia...
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
SSS Annual Report 2009
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SSS Annual Report 2009

  1. 1. Is Our Your strength ability2009A N N U A L R E P O RT
  2. 2. Is Our strength SSS: Source of Strength and Stability2009A N N U A L R E P O RT Social security must be dynamic, pro-active and sincerely socially committed. By sustaining its good standing and credibility, SSS is a beacon on the road to achieving a healthy working population able to participate fully and with dignity in their society while enjoying the fruits of their labor.
  3. 3. Contents1 Highlights of operations2 statement of Mission and VisionMessages3 Message of the President of the Republic of the Philippines4 Message of the Chairman7 Message of the President and Ceo2009 In Review11 • Nurturing Relationships with Stakeholders • Forging Partnerships for Better Service • Expressing Corporate Social Responsibility • Celebrating Special Events • Developing SSS Employeesspecial Articles19 • Anti-Red Tape Act • E-Centers • SLERP-An SSS Response to Catastrophe • Mobile SSS Centers: A Tangible Response • SSS Cebu Guitar-Shaped Building • The National Social Welfare and Protection Program • SSS Corporate Social Responsibility Programs • The Philippines Welcome Social Security Experts for Regional Forum for Asia and the Pacific • The SSS Rationalization Plan and 2009 Staffing • The New Performance Evaluation SystemSSS In 2010 and Beyond26 Catapulting SSS into the Next DecadeFinancial28 statement of Management’s Responsibility for the Financial Statements29 state Auditor’s Report on the Financial Statements30 Statement of Financial Position31 statement of Comprehensive Income32 statement of Changes in Reserves33 Statement of Cash Flows34 Notes to Financial Statements44 Internal Audit Report45 Historical DataManagement48 Social Security Commission50 sss senior Management54 SSC and SSS Management Directory
  4. 4. HIGHLIGHTS o F o P E R AT I o N S (Amounts in Million Pesos)Consolidated For the Year increase/(decrease) 2009 2008 amount %a. ReVenUes & eXPenditURes Revenues 95,336.51 97,968.32 (2,631.81) (2.7) Contributions 72,350.89 68,879.27 3,471.62 5.0 Investment and Other Income, net 22,985.62 29,089.05 (6,103.43) (21.0) Expenditures 79,124.55 74,662.99 4,461.56 6.0 Benefit Payments 72,049.96 67,917.36 4,132.60 6.1 Operating Expenses 7,074.59 6,745.63 328.96 4.9 Net Revenue/(Loss) 16,211.96 23,305.33 (7,093.37) (30.4)B. assets & ReseRVes Assets 272,610.65 233,122.19 39,488.46 16.9 Investments 248,641.45 211,355.23 37,286.22 17.6 SSS Properties 3,413.69 2,876.32 537.37 18.7 Others 20,555.52 18,890.64 1,664.87 8.8 Liabilities 7,280.83 7,519.25 (238.41) (3.2) Reserves 265,329.82 225,602.94 39,726.87 17.6soCial seCURitY sYstem For the Year increase/(decrease) 2009 2008 amount %a. ReVenUes & eXPenditURes Revenues 93,155.25 95,516.59 (2,361.34) (2.5) Contributions 71,166.95 67,668.19 3,498.76 5.2 Investment and Other Income, net 21,988.30 27,848.40 (5,860.10) (21.0) Expenditures 77,931.69 73,456.69 4,475.00 6.1 Benefit Payments 70,963.92 66,820.34 4,143.59 6.2 Operating Expenses 6,967.77 6,636.35 331.42 5.0 Net Revenue/(Loss) 15,223.56 22,059.90 (6,836.34) (31.0)B. assets & ReseRVes Assets 247,891.34 209,535.85 38,355.49 18.3 Investments 228,919.53 192,663.20 36,256.33 18.8 SSS Properties 3,413.69 2,876.32 537.37 18.7 Others 15,558.12 13,996.33 1,561.79 11.2 Liabilities 7,389.38 7,627.99 (238.61) (3.1) Reserves 240,501.96 201,907.86 38,594.10 19.1emPloYees’ ComPensation and state insURanCe FUnd For the Year increase/(decrease) 2009 2008 amount %a. ReVenUes & eXPenditURes Revenues 2,181.26 2,451.73 (270.47) (11.0) Contributions 1,183.94 1,211.08 (27.14) (2.2) Investment and Other Income, net 997.31 1,240.65 (243.33) (19.6) Expenditures 1,192.86 1,206.30 (13.44) (1.1) Benefit Payments 1,086.03 1,097.02 (10.99) (1.0) Operating Expenses 106.83 109.28 (2.45) (2.2) Net Revenue/(Loss) 988.40 1,245.43 (257.03) (20.6)B. assets & ReseRVes Assets 24,827.91 23,695.13 1,132.79 4.8 Investments 19,721.92 18,692.03 1,029.89 5.5 Others 5,106.00 5,003.10 102.90 2.1 Liabilities 0.05 0.04 0.01 28.4 Reserves 24,827.86 23,695.09 1,132.78 4.8 1
  5. 5. STATEMENT oF MIssIon The mission of the SSS is spelled out in Section 2 of the Social Security Law (Republic Act No. 1161), as amended by the Social Security Act of 1997 (Republic Act No. 8282): “It is the policy of the State to establish, develop, promote and perfect a sound and viable tax-exempt social security system suitable to the needs of the people throughout the Philippines, which shall promote social justice and provide meaningful protection to members and their beneficiaries against the hazards of disability, sickness, maternity, old age, death and other contingencies resulting in loss of income or financial burden. Towards this end, the State shall endeavor to extend social security protection to workers and their beneficiaries.” STATEMENT oF VIsIon The SSS aims to develop and promote a viable, universal and equitable social protection scheme through world-class service. VIABLE means that it is financially sustainable, non-distortionary, and requires no government subsidy. Current and future generations of workers and retirees are also assured of meaningful benefits in return for their contributions. UNIVERSAL means that protection shall be provided to all residents of the Philippines, citizens and non- citizens alike, regardless of race, creed, gender, age, geographic location and socio-economic status. Attention will be given specially the disadvantaged and overseas Filipino workers (OFWs). EQUITABLE means fair and uniform coverage shall be made available to all. Benefit entitlements shall be closely linked with contributions. WORLD-CLASS SERVICE means that the highest standards of service shall be used to ensure total member satisfaction. A multi-skilled, forward-looking and generalist SSS workforce shall provide service that is prompt, accurate and courteous.2
  6. 6. MESSAGE oF THE PRESIDENT oF THE REPuBLIC oF THE PHILIPPINESCongratulations to the Social Security System (SSS) for asuccessful 2009, which was marked by your enhanced financialstability, increasing membership, operational expansion, andimproved services.Indeed, for the past 52 years, the SSS has been the source of socialsecurity, strength and stability for workers and employers alike.Through its various investment programs, the SSS is a valuable allyof government in ensuring the vibrancy and stability of our economy.The year 2009 was marked by a series of natural calamities thatseverely tested the resiliency of the Filipino people. Fortunately, theSSS was one of the institutions that Filipinos can rely on. Throughyour steady benefits and reliable loan programs, you have assuredyour members and their families of assistance in their times of need.As the agency charged with managing and delivering importantsocial protection programs, the SSS contributes in promoting the well-being, health and quality of life of the Filipino people. The SSS is indeeda reliable partner in the search for a meaningful and sustainablestandard of living of its 28 million members and beneficiaries.Once again, congratulations to the SSS for another year of relevance,resiliency, and steadfastness in public service. Congratulations tooto the Social Security Commission, headed by Chairman ThelmoY. Cunanan, to Secretary Romulo L. Neri, SSS President and ChiefExecutive Officer, and to the good men and women of SSS. Ten-Point agenda to “Beat the Odds”Mabuhay ang SSS! in Six Years under the Arroyo Administration B - Balanced budget E - Education for all A - Automated electionsGLORIA MACAPAGAL-ARROYO T - Transport and digital infrastructure to connect the country T - Terminate the MILF and NPA conflicts H - Heal the wounds of EDSA E - Electricity and water for all Barangays O - Opportunities for 10 million jobs D - Decongest Metro Manila DS - Develop Clark and Subic 3
  7. 7. MESSAGE oF TH E C HAI RMANResURGenCe aFteR tHe delUGeThe Financial Crisis exacted a heavy toll on industries andinstitutions across the globe resulting to massive displacementof workers and to the swelling of the ranks of the unemployed.With firms, institutions and countries bearing the full brunt ofthe crisis, SSS undertook innovative measures to cope with thechallenges posed by a weakened economy while continuingto be a reliable provider of social security to its members. TheCrisis itself highlighted importance of strengthening socialsecurity institutions in order to act as a viable safety net forour members while spurring economic recovery through ourinvestment activities.The Social Security Commission is extremely satisfied in takinga significant role in formulating relevant policy decisionsthat supported management initiatives towards improvingcollections, ensuring healthy returns on investments, providinghigher benefit pay-outs and bolstering mechanisms andprocesses that uplifted the level of service to our more than28 million members worldwide. Some of these programsinclude the deployment of teller workstations in 150 branches,expansion of payment channels to benefit overseas Filipinoworkers, enhancement of existing collection systems, amnestyprograms for home and short-term loans, and the full-scaleimplementation of Anti-Red Tape Act.In behalf of the Institution, we are thankful to our members,to our industry partners, to our stakeholders, to our fellowgovernment institutions and to Her Excellency, President GloriaMacapagal-Arroyo, for giving us the support that have allowedus to perform well beyond expectations. And as we enter a newdecade, the Commission together with the management andemployees shall strive to steer the Institution to new heights,surpassing our goals and making a lasting difference in thelives of those we serve – our members.strengthening linkages with our stakeholders;making decisive actionsIn 2009, SSS was faced with a scenario where the gains of thepast years were threatened to be eroded by a contagion that hassubdued financial powerhouses and corporate giants across theglobe. With its ripple effects sweeping across national borders,public institutions such as the SSS became at risk due to thenature of its operations. More than ever, SSS had to work hand-in-hand with its stakeholders to maintain its financial standingwhile raising the level of service to its members.
  8. 8. For its part, the Commission will continue to craft a policyframework that engenders responsive and meaningfulprograms that capitalize on the synergies we have with ourstakeholders and industry partners while mitigating the “ the role of sss ineffects of the crisis and aiding our members even duringcalamities and disasters. The Commission is working closelywith management and with policy-makers for an amnesty realizing the full program that would allow delinquent companies to settle theirobligations without penalties. This would benefit largely small vision of socialand medium-scale enterprises and micro-enterprises, whichcomprise more than 99 percent of total establishments in the assistance is crucialcountry and generate 70 percent of total employment acrossthe land. The policy would not only provide us with cashflows, in strengtheningit would also reinstate the SSS privileges and benefits of theseaffected employees. social welfareMoreover, the Commission is intent on laying the policy program as thefoundation that would facilitate the seamless and cost-effectiveimplementation of key Information Technology projects in thepipeline such as the Automated Records Management System country and its and the Unified Multi-Purpose Identification System of which,SSS is the lead agency. citizens cope with As always, the Commission shall strive to remain a paragon new social, economicof transparency especially in overseeing SSS policy-makingprocesses and ensuring that proper mechanisms are in place and environmentalto avert possible abuses. While the Commission recognizesthe independence of management in running the day-to- challenges.”day affairs of the Institution, it shall exercise its authority toreview the cogency of these decisions through the varioussub-committees on Information Technology, Budget, Audit andChange Management.Utmost care and prudence would constantly be upheld indealing with sensitive cases and issues that are conveyed tothe Commission in the exercise of its quasi-judicial powers.We shall continue to prioritize the resolution of cases on thecollection of unremitted contributions and expedite the reviewand approval of proposals for installment payment and dacion-en-pago, provided that these are thoroughly examined, bearingin mind the welfare and interests of SSS.We have also secured the formal endorsement from theDepartment of Finance for the draft of the proposedamendments to the SSS Charter. We are set to put in motionthe next phase of the project which is to obtain the certification 5
  9. 9. as Priority Bill from the President and the formal transmittal to also set up mobile centers in badly hit areas in Metro Manila Congress leading to the requisite legislative deliberations. The including parts of Rizal. The mobile centers provided basic Commission is well aware of the paramount importance to services such as receiving of benefit applications and offering modify certain provisions of the Charter in order to make the responses to inquiries on the status of loans and benefit Institution more relevant to the changing times. claims. More than 18,000 transactions were processed by SSS during the entire campaign. Bolstering institutional capacity and maintaining institutional neutrality Despite the pall of gloom cast by the twin typhoons, SSS was able to find a reason to celebrate with the opening of the SSS Crisis spawns problems. But it also presents opportunities Cebu Branch. The inauguration of the three-storey structure which public institutions can capitalize on. In 2009, the SSS not only represents our tangible manifestation of constantly took the initial steps to streamline the organization with the enhancing our services to our members. It also served as a ray implementation of the first phase of the Rationalization Plan. At of hope as we and the rest of the country begin to rebuild from least 1,131 service bureau (SB) personnel have been absorbed the wreckage left behind by Ondoy and Pepeng. as regular employees of the System. Their entry into the organization fills in the manpower gaps that have hampered Though much has been done, much still needs to be the operating capabilities of strategic units specifically the accomplished. Innovation remains an imperative in a vastly branch offices. Along with this, we provided various forms changing economic landscape. Rest assured, the Commission of assistance to SBs ranging from economic relief to skills and SSS Management shall work together in steering the upgrading and training to improve their chances of passing the Institution to new heights as we begin another chapter in the requisite government examinations. Institution’s meaningful history in this new decade. In 2010, the Commission, together with management, Maraming Salamat at Mabuhay ang SSS!!! shall address the pressing need to fill in the leadership void created by the retirement or promotion of some middle and senior management officials. The filling-up of these positions is reflective of our desire to insulate SSS from political interventions and to maintain the stability of SSS in the face of an expected change in the political leadership in 2010 with the conduct of the national elections. We assure our members tHelmo Y. CUnanan that the Commission will remain steadfast in upholding SSC Chairman the highest standards of professionalism while maintaining our commitment to the ideals espoused by the SS Charter. Institutional integrity shall be our primordial concern. Rising from the deluge Last year, the nation became mute witness to the devastation brought about by Typhoons, Ondoy and Pepeng. Over three million people were affected and millions of pesos worth of properties and farm outputs, were destroyed. In response, the Commission and SSS Management approved the Salary Loan Early Renewal Program where a total of P4.7 billion were released to some 257,755 affected members. SSS6
  10. 10. MESSAGE oF TH E PR ESI DENT & C Eo ResilienCY amidst tHe CRisis i. Withstanding the Crisis 2009 would be best remembered as the year when SSS was able to endure ill-effects of the Financial Crisis as well as weather two devastating typhoons that almost put the country’s economy in peril. Despite the grave challenges, SSS was able to exceed its operational targets including modest increases in contribution collections and notable gains in investments. The Institution likewise opened its new building in the heart of Cebu, which now stands as a proud landmark in the area and a fitting testament to SSS’ commitment to elevate the quality of service to our members in the Queen City of the South. SSS continues to be upbeat about the prospects for the coming year as the world economy gradually emerges from the slump. The Institution shall use the lessons from the crisis to fortify its financial standing and improve its operations. SSS shall carry on with its mandate and institutional objectives despite the looming change in political leadership. It would remain actively involved in the policy-making arena, lending its insights, knowledge and expertise while bolstering linkages with other state agencies in advancing reforms in social welfare and protection. ii. operational Highlights stable collections despite weak economic activity CoN SSS contribution collections last TRIB uTIo year reached P72.3 billion, up by N S80 five percent from the P68.9 billion60 collected in 2008. Collections continued to outpace benefit 52,543.6040 61,829.08 payments for the fifth year in a 68,879.2720 72,350.89 row with the surplus reaching 0 P300 million. The higher collections 200 6 were attained despite the lingering 200 7 200 effects of the Global Financial 8 200 Crisis which forced companies to 9 downscale operations amidst falling demand. Collections were boosted by the expansion of both bank and non-bank payment facilities that targeted voluntary and self-employed individuals specially the overseas Filipino workers. Some of these programs include the deployment of 150 automated teller work stations in 92 branches and the increase in the number of collecting agents such as Bayad Center and Worldwide Delivery Services.
  11. 11. SSS supplemented these additional payment facilities with The Institution likewise instituted the needed mechanisms strong collection efforts typified by aggressive legal action for the full-scale implementation of Republic Act 9507 or the against erring employers. Last year, SSS filed cases against Socialized and Low-Cost Housing Loan Restructuring and 1,133 employers for failure to remit the contributions of Condonation Act. As of end-December, SSS has collected more their employees. In addition, the Institution sued close to 200 than P55 million from the program benefitting around 2,240 employers for refusing to present company records and for members who have applied for amnesty, with 586 paying in neglecting to register their businesses with SSS. full while 1,654 opting to pay in instalment. While the benefits of such programs have greatly improved the institution’s Benefit payments increase slightly as coverage widens liquidity and bottomline, the social benefits of increased home ownership ratios and liberalizing access to affordable home BEN EFIT SSS benefit disbursements reached loans far outweighs the financial returns. S P72.05 billion reflecting a 6.1 percent 80 increase from the P67.9 billion Finding symmetry between judicious spending and enhancing 60 released in 2008. The bulk of the service delivery releases went to retirement and 52,122.01 40 60,746.59 death which accounted for nearly In 2009, SSS continued its policy of prudent yet strategic 67,917.36 20 72,049.96 85 percent of total disbursements. spending by concentrating on key items and programs that 0 At the same time, SSS stepped up improved service delivery and enhanced operating efficiency. 200 6 200 its coverage efforts with the inking One of last year’s highlights was the inauguration of SSS Cebu 7 of two agreements that would Branch, building which now stands not just a landmark in the 200 8 200 9 widen the coverage of overseas province because of its unique architectural design but also as workers and beef up procedures on an endearing testament to the Institution’s commitment to employer registration. In May, SSS upgrade the level of service to two million SSS members and signed a social security accord with the Panama Maritime over 85,000 employers in the Central Visayas Region. Authority (PMA) that would provide voluntary social security coverage to Filipino employees of the Panamanian agency. The In addition, SSS calibrated its service delivery systems to comply institution also entered into an agreement with the Philippine with Republic Act 9485 or the Anti-Red Tape Act of 2007 (ARTA), Health Insurance Corporation (Philhealth) to harmonize which has been implemented in nine pilot branches namely, the two agencies’ employer registration procedures under San Pablo, Calamba, Diliman, Pasay-Roxas, Pasay-Taft, Bacolod, the new Single Employer Registration Process (SERP). Under Bago, Cagayan de Oro and Iligan. These branches were the first SERP, employers registering with SSS using the new Business to conform with the requirements of the new law by posting Registration Form are automatically registered with Philhealth. SSS’ version of the Citizen’s Charter. The Charter contains the Institution’s processing time commitments for 23 most Optimizing returns on investments amidst a utilized frontline services. We expect that by early 2010, all SSS bearish environment branches would be equipped and prepared to comply fully with the stringent requirements of the ARTA. Last year, SSS managed to post respectable returns on its core investments capped by a block sale of Meralco shares worth At the core of this service enhancement is the upgrade of major P5.67 billion,which netted the SSS’ profits amounting to P 1.53 Information Technology systems of the Institution. Last year, SSS billion from this transaction alone. Well-timed placements completed the activation of the Business Recovery Center (BRC) both in the equities and government securities market allowed – SSS’ primary back-up facility that protects SSS’ data from any SSS to maximize profits, even as the overall financial market possible threat and disaster. More importantly, the reactivation of remained subdued. Earnings from investments and other the BRC has shored up the online capability of SSS, allowing more income reached P22.98 billion easily surpassing the P16.9 users and members to access the SSS database. It successfully billion target for 2009. SSS likewise registered considerable undertook the migration of vital membership and contribution gains from corporate notes and bonds, which grew to over P1 payment systems from IBM to Sun System and decommissioned billion from P393.8 million in 2008. its outdated mainframe which has resulted into monthly savings of P5.3 million. In addition, SSS has installed Voice Over Internet SSS generated cash flows from the fifth extension of the Protocol in 134 branches nationwide and expanded lines for amnesty program for short-term member loans, as well as stock the Interactive Voice Response Service, which would enable the investment and privatization fund loans. As of October 2009, Institution to cut back on telecommunication expenses while SSS already collected P2.5 billion from about 749,888 accounts. providing uninterrupted service to members over the phone.8
  12. 12. Supplementing all these is the acquisition of workstations they retire from the System. Some of these training programsthat would boost the productivity and efficiency of our were undertaken together with the Alert and Concernedbranch personnel. Employees for a Better SSS, demonstrating a strong partnership between management and the union for looking after theTopping the critical IT projects was the awarding of the contract welfare of employees. Corollary to this, SSS organized sportsto produce the Unified Multi-Purpose ID (UMID) System tournaments and after-office unwinding activities to ensureCompliant ID cards to All Cards Corporation – a consortium healthy and balanced work life while preserving harmony andof the top IT corporations in the country. The signing of the camaraderie in the work place.contract paves the way for the fast-tracking of Social Security IDcard production while expediting the information interfacing of However, the most critical of all human resources-relatedthe various state agencies such as the SSS, Government Service programs is the refinement of policies on the hiring, promotion,Insurance System, Philhealth, Home Development Mutual Fund, placement as well as performance appraisal of employees andNational Statistics Office and the Philippine Postal Corporation. officials, which are anchored mainly on the new PerformanceThe UMID, which is envisioned to enhance the integrity of Evaluation System (PES). SSS has completed a dry run of the PESstate-issued ID cards and cut costs in maintaining redundant in vital units and branches such as Makati 1, San Pablo, Bacolod,ID and membership systems, is projected to be the main Cagayan de Oro and Management Services Group. With thetool in facilitating IT-enabled transactions ranging from cash operationalization of the RatPlan, there is a need to strengthendisbursement to general access card to health care services and institutional dynamics on personnel administration in order toto public railway transport. engender a culture of professionalism and service excellence and to prepare our employees for the challenges posed byInfusing new blood into the Institution; Making HR policies ARTA. SSS strongly believes that rewards and incentives shouldrelevant and responsive be tied closely with actual performance. The system-wide implementation of the PES would ensure that employees’After nearly four years of intense and gruelling series of performances are in line with corporate objectives of the SSS.consultations and dialogues, SSS finally obtained the approvalfrom the Department of Budget and Management and the Responding to the call of the timesSocial Security Commission to implement the first phase ofthe Rationalization Plan (RatPlan). This has resulted into the The SSS as a public institution was at the forefront of renderingabsorption as regular employees of some 1,131 qualified humanitarian and socio-civic work especially during theService Bureau (SB) personnel. The “regularization” of these SBs aftermath of the twin typhoons “Ondoy” and “Pepeng”, whoseis part of SSS’ long-term plan to ensure institutional stability by heavy rains swelled rivers and waterways that inundatedinfusing new blood in the system and bolstering the manpower homes, claimed lives and destroyed properties including cropsrequirements of its strategic units to meet new operational goals. and public infrastructure worth approximately P21.3 billion .Moreover, the Institution is also in the process of facilitating thepromotion of eligible personnel, appoint Officers-in-Charge of Within days of the deluge, the Institution donated P100 millionvarious branches and fill-up the vacancies left by some middle for disaster response and relief operations and set-up mobileand upper management officials who availed of the Early offices in badly hit areas in the National Capital Region. TheseRetirement Program under the RatPlan. mobile centers offered basic services to affected members such as receiving of loan and benefit applications and providedSSS likewise sustained its programs for continuing higher counselling and information on SSS membership. In Octobereducation by sending qualified employees on both local alone, SSS attended to more than 18,700 transactions withand international study grants. This typifies the Institution’s 1,054 applications received for processing, 5,800 forms issueddesire to hone and prepare future managers, which would be while assisting some 11,793 walk-in inquiries and requests forharnessed from among the ranks. SSS is proud to have the most membership verification.number of candidates in the InWENT scholarship in Germany,where the participants would be exposed to global trends and At the same time, SSS instituted a Salary Loans Early Renewalpractices in the field of social security, management, leadership, Program (SLERP), which liberalized guidelines on salary loaninvestments and strategy formulation. renewal allowing affected members to renew their loans to help defray expenses for home repair and construction. AsSSS also offered livelihood training and skills enhancement of end-December, SSS released almost P4.7 billion in loansprograms to its employees which they can use in setting up that benefitted some 257,755 members in provinces andsmall businesses and to prepare them for a productive life when cities affected by the calamities. As an adjunct program, the 9
  13. 13. Institution also reduced the interest rate of its loan window for Moreover, SSS provided inputs to Executive Order 867, which home repair and improvement from 13 to nine percent, in mandates agencies involved in the delivery of social service to order to provide indirect financial relief to members whose adopt the DSWD’s National Household Targeting System for homes were destroyed by the storms. Poverty Reduction (NHTS-PR) – a data bank and information management system that identifies poor families and where Likewise, SSS turned over P1.2 million in cash donations they live. Among the important facets of the EO is the fusion to various charitable institutions during the onset of the of the NHTS-PR and the UMID to strengthen implementation Christmas season. The amount, which represented the pooled and monitoring of social welfare programs leading to the voluntary contributions of the employees, is considered the reduction of leakages. Corollary to this, SSS has been included largest ever collected in the history of the SSS. as a permanent member of the Sub-Committee on Social Protection under the Cabinet-level Social Development The Institution remained a paragon on institutional integrity Committee of NEDA. The Sub-Committee is tasked to develop as it shared first placed with the Supreme Court in the list of a comprehensive 5-Year Social Protection Plan built around key government agencies polled by the Social Weather Station programs such as skills training, social housing, micro-credit, (SWS) in terms of sincerity in fighting corruption. SSS garnered emergency employment, training scholarships and access to a net sincerity rating of +46 percent in the survey, which affordable electricity. involved interviews with 550 business managers in Metro Manila, Cavite, Laguna, Batangas, Metro Cebu, Metro Davao Balancing priorities, ensuring smooth transition and continuity and Cagayan de Oro-Iligan. This is the fourth time since 2006 of programs that SSS has placed in the top three agencies of the SWS survey. Moreover, SSS continued to set the standard for energy SSS is bracing itself for a transition in political power with the conservation and ecological and solid waste management conduct of the National Elections in May 2010. Notwithstanding as it garnered a five-star energy conservation rating of 94 the change in leadership, SSS is determined to continue with percent from the Department of Energy while being cited as its priority programs that are anchored on the Five Enabling a “Garbology Master” by the Department of Environment and Forces namely: product, process, people/organizational culture, Natural Resources. communications and physical facilities. Institutional stability shall become the primary focus of SSS in the months leading iii. Priming for transition and broadening the institution’s role to the elections. So far, SSS has already accomplished a number in the advancement of social welfare and protection of programs that have resulted into improved management of assets, enhanced fiscal standing and greater efficiency in Making social security as a core agenda in national processing and dispensing of claims and benefits. But more development needs to be done in order to prime the Institution for challenges brought about by the rapidly changing socio-economic Last year, the SSS intensified its involvement in the policy- landscape. making arena by shepherding two initiatives that highlighted the role of pension funds in facilitating economic recovery As always, SSS shall remain a pillar of financial strength amidst while broadening the ambit of social protection to the poor and the crisis and a reliable partner to its stakeholders and members. to the most vulnerable sectors of society. SSS, together with its partner agencies in the National Social Welfare and Protection Maraming salamat at Mabuhay ang SSS. Program Cluster of the Cabinet, such as the Department of Social Welfare and Development (DSWD) and the National Economic Development Authority (NEDA) including the Development Academy of the Philippines completed a study on strengthening the social welfare and protection programs of the government. The study, which was submitted to President RomUlo l. neRi Gloria Macapagal-Arroyo during a symbolic turnover at President and Chief Executive Officer Malacañang on July, would hopefully serve as the blueprint for future policies directed at enhancing the scope and coverage as well as the administration and fiscal soundness of the various social welfare and protection programs of the country.10
  14. 14. 2009 IN REVIEWsource Oursss’ membership hasgrown to a MILLIoN employer-members nationwide. Growth has been rapid inrecent years, indicating both the success ofsss initiatives and thechanging profile of Philippine business.
  15. 15. 2009 IN REVIEW NuRTuRING RELATIoNSHIPS • OFW Family Day WITH STAkEHoLDERS • Member’s Day program • SSS unveiled marker of new Cebu Building. Social Security System (SSS) officials applaud after unveiling the marker of the new SSS building along Osmeña Boulevard in Cebu City on 17 November. The unveiling was part of the inauguration and blessing ceremonies of the three-storey SSS Cebu City branch (inset), which sits on the 6,000 square-meter lot where the old SSS Cebu Regional Office stood for three decades until the 1990’s. SSS opened the doors of the guitar-shaped building to members on December 8, in time for the Feast of the Immaculate Conception. Photo shows Cebu City Mayor and guest-of- honor Tomas Osmeña (3rd from right), SSS President and Chief Executive Officer Romulo Neri (2nd from left), Social Security Commission (SSC) Chairman Thelmo Cunanan (2nd from right) and SSC Commissioners Fe Tibayan- Palileo (left) and Victorino Balais (right).12
  16. 16. • Groundbreaking ceremonies for the new SSS office in Laoag City. The Social Security System (SSS) held groundbreaking ceremonies for its new office building in Laoag City in Ilocos Norte on October 8. Local officials joined SSS executives during the lowering of the time capsule at the 2,164 square meter lot in Barangay Buttong. The agency presently occupies the two-storey, 320-square meter RT Bueno Building in Laoag City. SSS Laoag covers a total of 557 barangays from 23 municipalities, including the cities of Laoag and Batac. Photo shows (from left) Commissioner Victorino Balais of the Social Security Commission, Laoag City Mayor Roger Fariñas, SSS Executive Vice President and Chief Actuary Horacio Templo, Vice Mayor Eduardo Domingo and SSS Laoag Branch Head Benjamin Lopez.• Kapihan sa SSS in Cebu. Social Security System (SSS) President and Chief Executive Officer Romulo Neri (top photo, 3rd from left) responded to questions from the media (bottom photo) during the “Kapihan sa SSS” at the new SSS Cebu City branch on 17 November. It was SSS’ first Kapihan in the Visayas region. Other Kapihans were at San Pablo City in Laguna, Laoag City in Ilocos Norte and Davao City. The Kapihan allows the local media to get updates on SSS operations. Joining Neri in the panel were (top photo, from left) the agency’s Senior Vice President for Investments Edgar Solilapsi, Vice President (VP) for Members Assistance Center Program and Officer- in-Charge for Benefits Mario Sibucao, Executive Vice President and Chief Actuary Horacio Templo, VP for Visayas and Mindanao Eddie Jara, VP for Coverage and Collection • Blessing of the new SSS Taguig branch. The Social Security Judy Frances See and Assistant Vice President for Central System (SSS) Taguig branch moved to a bigger office (inset) Visayas Cluster Helen Solito. to accommodate more members and employers in one of the fastest-growing business hubs in the country. SSS has more than 3,200 registered companies in Taguig City, which accounts for over 66,100 employees from industries such as commerce, trade, services, manufacturing, agriculture, fishery and livestock. Commissioner Victorino Balais (2nd from right) of the Social Security Commission and SSS Officer-in-Charge for National Capital Region (NCR) Alberto Alburo (2nd from left) cut the ribbon during the blessing of the new SSS Taguig branch at the FTI Compound in Western Bicutan on 30 October. Also present were (front row, from left) SSS Assistant Vice President for NCR South Cluster Consolacion Cancio, SSS Taguig Branch Head Salve Vizconde and SSS Assistant Vice President for NCR Central Cluster Naciancino Monreal. 13
  17. 17. 2009 IN REVIEW FoRGING PARTNERSHIPS • ISSA-RSSF Meeting. FoR BETTER SERVICE • The Philippines welcomed social security experts for Regional Forum for Asia and the Pacific. The Philippines hosted the gathering of social security policy-makers, administrators, researchers and representatives of regional and international organizations for the “Regional Social Security Forum for Asia and the Pacific,” on 21 to 23, October 2009 at the Dusit Thani Manila Hotel in Makati City. Sponsored by the International Social Security Association (ISSA) and organized by the Philippine Social Security Association (PHILSSA), the Regional Social Security Forum for Asia and the • RP Portugal open talks on social security. The Philippines Pacific focused on the role of social security amidst the and Portugal drafted a bilateral social security agreement current milieu of globalization, internal and external during a meeting on 28 to 30, October. General Directorate migration, growth of informal economies, changes in for Social Security (GDSS) Vice General Director of Social family structures, and the impact of the global financial Security Manuel Pinto (front row, 3rd from left) led the crisis. The Opening Ceremonies was graced by the Portuguese delegation that met with Social Security Philippines’ second highest official, Vice President Noli System (SSS) officials at the SSS corporate headquarters de Castro, who is also known as the “Housing Czar” in Quezon City. Photo shows Pinto and Commissioner being the chairman of the Home Development Mutual Jose Sonny Matula (front row, 3rd from right), head of the Fund (HDMF). Delegates were welcomed by PHILSSA Philippine delegation and labor representative to the Social Chairman Winston F. Garcia, who is the president and Security Commission, during the signing of the minutes general manager of the Government Service Insurance of the meeting. Also present were (front row, from left) System (GSIS), and by ISSA President Corazon S. de la Paz- GDSS Expert Eurico Rodrigues, GDSS Division Chief on Bernardo, also the former president of SSS. International Relations Maria de Sousa, SSS Vice President for International Affairs and Branch Expansion and Chief Negotiator Judy Frances See, Government Service Insurance System (GSIS) Vice President for Membership Arni Mercado and representatives from the Foreign Affairs and Labor and Employment departments, SSS, GSIS and the Philippine Health Insurance Corporation.14
  18. 18. • UMID Project underway. The Unified Multi-Purpose Identification (UMID) Project took more concrete form in 2009, starting with the signing of a Memorandum of Agreement with the National Statistic Office (NSO) for the design, development and installation of an automated fingerprint identification system (AFIS). SSS President Romulo Neri and NSO Administrator Carmelita Ericta signed a MOU on 16 March 2009 at the National Economic Development Authority (NEDA) office in Pasig City, with NEDA Secretary Ralph Recto and other SSS officers as witnesses. • 51st anniversary of SSS Hypertension clinic with Philhealth President and CEO Dr. Rey Aquino. Social Security System (SSS) President and CEO Romulo Neri (center) presents a plaque of appreciation to Philippine Health Insurance Corporation (PhilHealth) President and Chief Executive Officer Dr. Rey Aquino (2nd from left), who was guest-of-honor at the 5th anniversary celebration of the SSS hypertension clinic on 28 October at the agency’s main office in Quezon City. Aquino warned employees of increasing prevalence of lifestyle diseases such as hypertension, which is the 7th most common cause of confinement of PhilHealth members. “Unfortunately, people only appreciate good health when they or their family members get sick,” he said. About 17% of SSS employees in the National Capital Region suffer from hypertension. Also present were (from left) SSS Health• The shift to UMID IDs also upgrades the present SSS Care Department Officer-in-Charge Dr. Victoria Poquiz, ID system, which has been using the same card SSS Assistant Vice President (AVP) for Human Resource technology since it was introduced over a decade ago. Jesse Caberoy and SSS AVP for Medical Operations Photo shows SSS President and Chief Executive Officer Vicente Curimao, Jr. (CEO) Romulo Neri (4th from left) and All Card General Manager Roy Ebora (4th from right) shake hands after the signing ceremony at the SSS corporate headquarters in Diliman, Quezon City on 14 December. Also present were (from left) Special Assistant to SSS President and CEO Antonio Echavarria Jr; SSS Officer-in-Charge of the General Accounting Department Anastacia Mañalac; All Card President Allieta Cue; Stradcom Chairman and CEO Cezar Quiambao; Teco Deputy Executive Vincent Hsien; and Stradcom Director Jorge Yulo. 15
  19. 19. 2009 IN REVIEW ExPRESSING CoRPoRATE SoCIAL RESPoNSIBILITy • Feeding Program - Sisters of the Poor of St. Catherine of Siena • Distribution of relief goods to victims of Typhoon Ondoy in Taguig, Metro Manila • Humanitarian mission in Bani, Pangasinan16
  20. 20. CELEBRATING SPECIAL EVENTS• Opening of SSS 52nd anniversary lobby display• Balikat ng Bayan Awards• Flag raising ceremoniesDEVELoPING SSS EMPLoyEES• SSS Kabalikat ng Bayan Volunteer Corps oath taking ceremony• Best SSS employees awarded during the employees’ program• Healing mass with Fr. Fernando Suarez • PhilSSAligsahan sports event at the GSIS• Sining Laya gallery exhibit with Napoleon Abueva 17
  21. 21. 2009 SPECIAL ARTICLESstrength OurA multi-skilled, forward-looking and generalist sssWoRkFoRCE is constantly motivated to be prompt, accurateand courteous.
  22. 22. oPENING DooRS To B u S I N E S S o P P o RTu N I T I E Santi-Red tape act e-CentersRepublic Act 9485: Anti-Red Tape Act 2007 in the Social SSS is quick to take advantage of advances in technologySecurity System. as it enables the agency to improve efficiency and boost productivity. The institution has in fact maximized the use of telephones, mobile phones, and the internet to allow its members to inquire and receive information wherever they are. These new Technologies have permitted frontline personnel to concentrate on critical services such as evaluating of loans & benefit applications, insuance of SSS number among others. During the past year, SSS has allowed members to access their membership records online through the My-SSS portal in the SSS website. The website also provides general news and information to any one who would browse the site. Members can also access their records through SSS-connect by dialing 917-7777 on any Globe or PLDT landlines. Moreover, members can use any of the 19 self-service information terminals nationwide to verify contributions and status of loan payments. These Info Terminals never get tired, and thus are able to serve members and the public unceasinglyRepublic Act 9485 or the Anti-Red Tape Act of 2007 is a and in the same manner.policy measure meant to inform and simplify forms andprocedures for the public. The law primarily aims to promote For the past two years, SSS has already reaped the benefits oftransparency in critical frontline services of the government. the automated Brand Queue Management System (BQMS) –In fact, SSS is one of the first state agencies to streamline its an IT-based capacity management system that regulates andsystems under its Commitment of Service (COS) which was monitors customer flow through the issuance of queue ticketsimplemented in 2001. to transacting members. The adoption of the BQMS on selected branch offices has reduced the number of complaints registeredARTA was officially implemented nationwide during the last by the branches that are directly related to queuing. The queuingquarter of 2009. All SSS branches and cluster offices have posted system is a simple electronic system and yet it has enabledthe mission, vision of the institution as well as the enhanced members to wait more patiently for their turn which has easedCOS details in their respective offices. Corollary to this, SSS member concerns as it allowed them to go on breaks, and freecreated public assistance lanes and have put up special posters from the anxiety of losing their place in the queue.warning the public against transacting with “fixers”.The System has also completed a draft of its Citizen’s Charter,which is in compliance with the provisions of ARTA. The Charterpresents the step-by-step procedures of high volume services inorder to guide the public in their transactions with the Systemand to provide them with relevant information such as theindividuals responsible for each service step and the reasonableexpectations for a satisfactorily completed service.The institution is confident that member satisfaction wouldcontinue to improve as more ARTA provisions are implementedduring the next few months. 19
  23. 23. 2009 SPEC IAL ARTIC LE sleRP –an sss Response to Catastrophe Last year, typhoons Ondoy and Pepeng inundated parts of Metro Manila and nearby provinces, leaving in its wake, countless deaths and untold destruction. One of the responses of SSS to alleviate the plight of members was to make funds available for members in affected areas through the Salary Loans Early Renewal Program (SLERP). The program amended the existing Salary Loan Program by relaxing the rules on loan renewal, allowing members to renew their loans even if they have an existing balance. As of end- December, SSS processed a total 95,000 loan applications and disbursed P1.3 billion in loans to members who were severely affected by the calamities. The program ended on 31 December 2009. During the month of October, SSS branches in Marikina, Cainta, Antipolo and Pasig fielded mobile centers to the various areas under their respective jurisdictions. Marikina went to five (5) main areas namely: Bgy. Tanong; Bgy. Concepcion 1; Tanong Bgy. Hall Tanong basketball Court; Concepcion Uno; Nangka, Montalban, Rizal. The branch had a total of 3,991 transactions wherein 169 applications were received, 1,730 forms were issued to the members and 1,248 were on inquires. The Taguig mobile office, on the other hand, recorded the highest transaction count of 6,007. The mobile branch visited these areas: Taguig Municipal Hall: Palingon, Tipas Bgy. Hall; mobile sss Centers: a tangible Response Bgy. Hall, Bagumbayan, Taguig; Bgy. Lower Bicutan, Taguig; BF Homes, Parañaque; Bgy. Moonwalk, Paranaque. SSS Taguig The damages to roads, communities, including SSS offices, were reported that it received 316 applications, issued forms to extensive, which prevented members from transacting with 1,835 members, responded to 2,306 general inquiries and SSS. In response, SSS branches in badly affected areas brought advised 1,550 members on the status of their loans and SSS services to these members through the mobile SSS Centers. number of contributions. Mobile Centers are like mini-branches that offer basic services For the month of October, there were 18,779 total transactions to the members. Members can inquire, check status of their for the five mobile offices with 1,054 forms received for loan and benefit applications and file their claims through processing and 5,800 forms issued to members. About 6,489 these “mini-branches”. These centers are staffed by two to five were provided with information on general inquiries while SSS personnel who are equipped with laptops with wireless 5,304 were apprised on their loans and contributions. fidelity (Wi-Fi) capability.20
  24. 24. sss Cebu Guitar-shaped building brings music to worker’s ears three-storey Suarez Building at the corner of Gorordo Avenue and Escario Street since 1997.People claiming benefits and seeking to enjoy their privileges asmembers of the Social Security System (SSS) can look forward The building’s guitar design, which is clearly discernible from anto convenient and more comfortable facilities in a new building aerial view, is a tribute to Cebuanos and the musical instrumentthat combines the soft curves of the guitar with the first three that is one of the most popular products made in the province.letters of the institution’s name. The love for music and a strong religious background are known Cebuano traits that may characterize Cebu’s economicThe three-storey glass and aluminum-clod building situated development and the guitar, together with other exportalong Osmeña Boulevard could accommodate big crowds. It products such as furniture and fashion accessories are majoris painted mango yellow, a reference to a local export product drivers of the local economy.and the building exudes a golden hue during the day whichsignifies the SSS golden anniversary in 2007. Local officials in Cebu led by its Mayor Tomas Osmeña and Vice Mayor Michael Rama commended the SSS forThe new building stands on the site of the old SSS regional acknowledging local values and showing it in tangibleoffice building, a former Cebu landmark that was torn down in terms such as a guitar–shaped building in recognition of thethe 1990’s because of structural damage caused by a powerful Cebuano indomitable spirit.earthquake. It will be the headquarters of the SSS CentralVisayas Cluster, which supervises 15 branches in the provinces Executive Vice President for Branch Operations Horacioof Cebu, Samar, Bohol and Leyte. T. Templo said that SSS is “indispensable” in progressive cities, adding: “You cannot have a progressive city withoutSSS Cebu started as a field representative office at the Labucay businesses, and when there are businesses, SSS will not be farBuilding in 1958, a few months after the pension fund was behind. Productivity of the people will always result if they areestablished on 1 September 1957. It has been occupying the taken care of by their management, and SSS is a watchdog in that connection.” 21
  25. 25. 2009 SPEC IAL ARTIC LE taking social security in the Heart of national development: Social Protection Plan which are consistent with national the national social Welfare and Protection Program development objectives and would harmonize existing social protection and anti-poverty programs. Last year, the SSS played an integral role in formulating an integrated, well-funded and focused national social welfare SSS’ inclusion in the Committee accentuates the integral role and protection and anti-poverty program that aims to mitigate of pension funds in alleviating the plight of the poor as well as the impact of the Global Financial crisis on the poor and the those who are more susceptible to the risks brought about by most vulnerable sectors of society. economic shocks, disasters and calamities. As the world gradually recovers from the economic crisis, SSS will again play pivotal role SSS worked closely with the Department of Social Welfare and as a source of safety net for the poor and the vulnerable and as a Development (DSWD) and the National Economic Development catalyst for the mobilization of resources to create employment Authority (NEDA) and other partner agencies under the and to promote industries, through its investment activities that auspices of the National Social Welfare and Protection Program could raise the country’s productive capacity. (NSWPP) Cluster of the Cabinet. The NSWPP was created by virtue of Executive Order 232 and 232-A. It is considered as sss Corporate social Responsibility Programs the government’s centerpiece Action Plan to rationalize the overlapping social protection programs of the government and Beyond its mandate of service to its members, the SSS has to come up with concrete actions on how to enhance coverage always been aware of its corporate social responsibility (CSR) of the efficient programs and how to complement it with towards the greater public and its role as an instrument existing anti-poverty projects and policies of the country. of humanitarian, environmental, and social work. Starting from simple financial donations to socio-civic and charitable The study, which was undertaken by the Development institutions every Christmas, the SSS has since expanded its Academy of the Philippines and funded by the United Nations CSR to social welfare programs that address the basic needs Development Program, sought to examine the efficacy and of Filipinos, especially the poor and vulnerable, activities that efficiency of existing social welfare and protection programs protect the environment and preserve natural resources, and in the country and to recommend which programs are to be initiatives that encourage volunteerism among individual SSS scaled-up, retained, streamlined, abolished and harmonized. employees and employee organizations. It involved validation workshops, actual agency visits and in- depth consultations with key stakeholders including Non- On a local level, the SSS was the lead agency in creating the Governmental Organizations. SSS hosted the main validation Government Responsible for East Avenue Task Force (GREAT) exercise on 20 May at the Ramon Magsaysay Hall, which in 2001, which aimed to ensure cleanliness, peace and order was participated in by close to 50 representatives from 16 along the stretch of East Avenue, Quezon City, where the SSS government agencies. Main Office, and other government agencies, are located. Being a responsible corporate citizen in Quezon City, the SSS has also The project culminated in a symbolic turnover of the copy of institutionalized the practice of proper waste management the study by SSS President and CEO Secretary Romulo L. Neri and waste segregation, as well as water resource and energy and DSWD Secretary Esperanza Cabral to President Gloria conservation. In relation to this, the Department of Energy, the Macapagal-Arroyo in Malacañang on 7 July coinciding with Department of Environment and Natural Resources, the Quezon the closing ceremonies of the Strategic Social Security Forum City government and other institutions have consistently organized by the National Security Council. The turnover was cited and awarded SSS “for walking the talk” in protecting the witnessed by all senior members of Cabinet, highlighting the environment as part of its corporate social responsibility. importance and magnitude of the Cluster’s work. The study is envisioned to be the blueprint of future policy actions on The SSS is also one of the first government institutions to the provision of social safety nets, promotion of labor market heed the call of Republic Act 9418, “Volunteer Act of 2007”, interventions, granting of social welfare assistance and relevant which mandates national government agencies, among other social insurance schemes. institutions, to establish volunteer programs to promote and encourage volunteerism in government programs, as well as On October, SSS was included as a permanent member of the enjoin government employees to render volunteer service in Sub-Committee on Social Protection under the Cabinet-level social, economic and humanitarian development undertakings Social Development Committee of NEDA. Among the tasks in the community. of the Sub-Committee is to develop a comprehensive 5-year22
  26. 26. Employee organizations abound in the SSS, catering to varied during which elementary students aged 6 to 12 years old wouldinterests, whether in sports, arts and culture, hobbies, or be given supplementary feeding, to be conducted inside thereligious faiths. Aside from their respective areas of interest, premises of the selected beneficiary school and facilitated bythese employee organizations also have their own social the school’s personnel.responsibility programs which are funded and implementedthrough their members’ volunteer efforts. Thus, employee The SSS shall provide the funds to the selected school for theorganizations such as the SSS Amateur Golfers Association, purchase of foodstuff and related commodities deemed necessarythe SSS Writers’ Guild, the Knights of Rizal-SSS Chapter, the for the feeding program. The selected school, on the other hand,SSS Riders Club, the SSS Dance Troupe, the SSS Chorale Society, shall be accountable to SSS for the utilization of the funds andthe SSS Provident Fund, and the ACCESS Union have their own shall submit to SSS monthly monitoring of the students’ nutritionsocio-civic programs. status and reports on the program’s accomplishments.The spirit of volunteerism is alive and well in the various To date, the SSS has signed several Memoranda ofSSS employee organizations. In times of natural disasters, Understanding (MOU) with the beneficiary schools selectedSSS employees are always ready and willing to share their by SS Commissioners, including President Neri who also sits astime, resources and efforts to aid needy victims. In 2007, the Vice Chairman of the SSC.SSS, through its Public Affairs and Special Events Division,formalized the creation of an employee-volunteer organization: As chosen by Commissioner Donald Dee and President Neri,the SSS Kabalikat ng Bayan Volunteer Corps composed of both the SSS partnered with the Department of Education (DepEd)regular and contractual employees in SSS. This Volunteer Division of Negros Occidental and the 303rd Infantry Brigade,Corps provides the needed manpower in implementing 3rd Infantry Division of the Philippine Army, for the programhumanitarian and community development works that are called “Gatas para sa Maayong Lawas.” In the said program, SSSfunded through donations. would provide milk bars to supplement the DepEd’s ongoing feeding program in 31 public schools in Negros Occidental andThe Volunteer Corps, encourages SSS employees to volunteer Oriental provinces, that benefits around 11,134 children. Thetheir time, resources, and energies in worthwhile socio-civic MOU between the parties was signed on September 11, 2009.programs that will benefit greater communities, while ensuringthe SSS-funded projects reach their intended beneficiaries and On 5 October 2009, the SSS, through Commissioner Sergioare completed as envisioned. Among the socio-civic programs Ortiz-Luis, Jr., then signed the MOU with Alay Buhay Communitythat the SSS Kabalikat Volunteer Corps has undertaken are Development Foundation and the Rotary Clubs of QC- Southwest,humanitarian and medical missions at Payatas, Quezon City, QC-Southeast, South Triangle, and Metro San Francisco DelBani, Pangasinan, Numancia, Aklan, and Cabatuan, Iloilo. Monte, for the SFP in six public elementary schools for over 373 children. At the same date, as directed by CommissionerIn 2009, as part of its CSR activities, the SSS has started the Fe Tibayan-Palileo, Camp Claudio Elementary School, Tambofunding of feeding programs for undernourished children in Elementary School – Main, and Tambo Elementary School –selected schools. SSS President and Chief Executive Officer Unit 1, all in Parañaque, were the chosen beneficiaries of the SFP,Romulo L. Neri noted that the SSS is responding to the social which would benefit some 300 students of the three schools.and economic needs of the times, and to the order of PresidentGloria Macapagal-Arroyo to push stronger the Accelerated More recently, the SSS partnered with San Francisco WestHunger Mitigation Program, which is a strategy under the Central Elementary School and Moto Elementary Schools,Medium-Term Philippine Development program for 2004 to which were chosen by Commissioner Jose Sony Matula, for the2010. Through the SSS-sponsored feeding programs, SSS hopes implementation of the SFP in the Agusan del Sur-based schools.to significantly bring down the rate of undernourished Filipino Their MOU was signed on 26 October 2009.children, who will be future workforce and SSS members. The SSS Supplementary Feeding Programs are beingThe SSS Supplementary Feeding Program (SFP) was approved implemented and monitored by the Corporate Communicationsby the Social Security Commission (SSC) under SSC Resolution Department, under Vice President Marissu G. Bugante of theNo. 686-s.2008. Under the Resolution, each of the seven SS Public Affairs and Special Events Division.Commissioners will be allotted P500,000 to be used for the SFPin the schools of their choice. The SFP would run for six months, 23
  27. 27. 2009 SPEC IAL ARTIC LE the Philippines Welcomes social security experts for Regional investment consulting of Watson Wyatt-Hong Kong, gave the Forum for asia and the Pacific keynote address on governance and the social security reform process. The topic on the imperatives of healthcare services The Philippines hosted the gathering of social security policy- was handled by Professor Soonman Kwon of the Seoul National makers, administrators, researchers and representatives of University of South Korea, while Professor Christian Aspalter of regional and international organizations for the “Regional the Beijing Normal University of China delivered the keynote Social Security Forum for Asia and the Pacific,” on 21 to 23 address on pension coverage and demographic ageing. October 2009 at the Dusit Thani Manila in Makati City. The Forum ended with a high-level Social Security Summit and showcased the recent advances in social security that were achieved through new ideas, innovations, and effective strategies. The ISSA Good Practice Awards for Asia and the Pacific were also handed out to outstanding organizations for their exemplary practices in the administration of social security. The winning good practices will be featured at the World Social Security Forum in Cape Town, South Africa in 2010. Over 200 delegates from Asia and Pacific countries attended the Fourm. Aside from technical sessions, there were also fellowship events, cocktails, and guided tours of Makati City hotspots for the foreign participants. Sponsored by the International Social Security Association (ISSA) The member institutions of PHILSSA, who hosted the Forum, and organized by the Philippine Social Security Association include the SSS, GSIS, HDMF, Employees’ Compensation (PHILSSA), the Regional Social Security Forum for Asia and the Commission, Philippine Health Insurance Corporation, Armed Pacific focused on the role of social security amidst the current Forces of the Philippines-Retirement and Separation Benefits milieu of globalization, internal and external migration, growth System, and the Philippine Charity Sweepstakes Office. of informal economies, changes in family structures, and the impact of the global financial crisis. the sss Rationalization Plan and 2009 staffing The Opening Ceremonies was graced by the Philippines’ The approval of the SSS Rationalization Plan (RatPlan) by second highest official, Vice President Noli de Castro, who is the Department of Budget and Management (DBM) on also known as the “Housing Czar” being the chairman of the 18 May 2009 marked the conclusion of more than four Housing Development and Coordinating Council and the Home (4) years of rationalization efforts spearheaded by the SSS Development Mutual Fund (HDMF). Delegates were welcomed Change Management Team. The SSS has embarked on a by PHILSSA Chairman Winston F. Garcia, who is the president strategic review of its organization to refocus its resources on and general manager of the Government Service Insurance core functions, improve quality and efficiency of services and System (GSIS), and by ISSA President Corazon S. de la Paz- improve organizational performance in line with the mandate Bernardo, and former SSS Head. of Executive Order No. 366. According to Forum Coordinator and Social Security System (SSS) In preparation for the Plan’s implementation, the Social Vice President May Catherine Ciriaco, four main themes were Security Commission (SSC) created a Committee on the tackled in the three-day event: social security developments and Rationalization Plan to review the DBM-approved Plan in the trends in the Asia and Pacific; governance and social security light of organizational and environmental changes that have reform processes; the imperatives of healthcare coverage; and happened since the time the Plan was crafted in 2005 until its pension coverage and demographic aging. approval in 2009. The Committee was headed by Department of Labor and Employment Undersecretary Lourdes M. Trasmonte ISSA Secretary General Hans-Horst Konkolewsky of Geneva with Commissioners Fe Tibayan-Palileo, Donald G. Dee, Sergio delivered the keynote address on social security developments R. Ortiz-Luis and Jose Sonny G. Matula as members. and trends in Asia and the Pacific, while Ms. Yvonne Sin, head of24
  28. 28. The direction pursued by the SSC Committee on the and the staffing and compensation review. These initiativesRationalization Plan was to implement the Plan by phases. are all geared towards the identified corporate strategicThe first phase included the processing of applications for directions which were developed in response to current andvoluntary retirement, absorption of qualified and deserving future business challenges and embodied in the Plan with theservice bureau contractuals, and promotion of qualified and ultimate vision of an efficient and effective SSS organization.deserving Officers-in-Charge to executive positions. * The SSS Organizational Structure which was recommended by the SSCAs recommended by the SSC Committee on the Rationalization Committee on the Rationalization Plan was approved and confirmed byPlan, the SSC, pursuant to Resolution No. 508, s. 2009, approved the SSC on 25 March 2010 in Resolution No. 229, s. 2010the payment of benefits of 230 officials and employees whoopted for voluntary retirement under the Plan effective at the the new Performance evaluation systemclose of office hours of 15 July 2009. In line with the Civil Service Commission’s approval of the new SSS Performance Evaluation System (PES) on 1 August 2008, the last quarter of 2008 and the first quarter of 2009 was devoted to the conduct of the System-wide orientation and briefing on the new SSS-PES to all SSS executives and supervisors and 50% of the rank and file employees. The first quarter of 2009 also kicked off the development of the automated system for the PES implementation. In preparation for the targeted implementation of the new SSS-PES by the year 2010, Office Order No. 2009-022 on the Approved PES Guidelines on the Implementation of the New Performance Evaluation System and Additional PES Policies wasThe SSC then approved and confirmed the authority of the issued on 18 March 2009.Human Resource Management Division, thru AVP Jesse J.Caberoy, to process the regularization/absorption of qualified A pilot dry run of the new PES was conducted from April toand deserving service bureau contractuals pursuant to June 2009 for the following selected departments: QualityResolution No. 509, s. 2009. The SSC Resolution paved the way Management Department, Management Information Systemsfor the announcement of 1,282 vacancies, which was done in Department, and branches of Makati 1, San Pablo, Bacolod andfour batches. From these announced vacancies, a total of 1,199 Cagayan de Oro.positions were filled wherein a total of 1,131 service bureaucontractuals were absorbed while 68 regular employees were To prepare for the System-wide dry run of the new PES,promoted and approved for lateral transfer with their position orientation sessions were conducted from August to Octobertitles amended. 2009. Taking off from the results of the pilot dry run of the new PES for selected departments and branches, enhancementsThe 2009 staffing was primarily anchored to the Plan in which were recommended and approved pursuant to Office Orderthe Rationalized Plantilla of Personnel, which consisted of 7,652 No. 2009-115 dated 16 November 2009 on the Additionalpositions, would be gradually filled over a period of ten years. Guidelines for the System-wide PES Dry Run.The projected increase in the workforce is aligned with theexpected increase in membership and contributions collection SSS likewise conducted orientation sessions from Augustfor the next decade. to October 2009 to prepare employees for the System-wide dry run of the new PES. Enhancements to the PES were thenThe end of 2009 marked the beginning of initiatives to recommended and approved pursuant to Office Order No.proceed with the execution of the remaining phases of the 2009-115 dated 16 November 2009. These enhancementsPlan, which involves the promotion of qualified and deserving were based on the results of a four-month dry run.OICs as well as rank-and-file employees, reassignment and re-training of affected employees, conduct of job leveling study 25

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