Innovate2011 DevOps TSRM RTC

Open Services for Lifecycle Collaboration Steve Speicher OSLC Technical Lead, IBM Rational [email_address] Improving Collaboration between IT Operations Support and Development with IBM Innovations John Arwe OSLC Lead, IBM Tivoli [email_address] CDO-1071B Trevor Livingston SRM Development, IBM Tivoli [email_address]

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Outline
Background on problem space
Need for open solutions
Open Services for Lifecycle Collaboration
IBM Tivoli Service Request Manager + IBM Rational Team Concert

Questions asked every day When will a fix be available? Are my tickets linked to dev? Why do people keep asking me for status? How do I request more traces so I can find a fix?

Problems Present in Dev-Ops Environments
Complex application support requires multiple silo'd teams to work together in concert.
Specifically, these problems need to be addressed in today's support organizations:
Time wasted communicating between teams
Time wasted duplicating tickets across tools
Lack of visibility into the status of work items

Need for Open Collaboration on Solutions Past Integration Approaches Have Fallen Short
No consensus driven approach
No external review
No visibility into solution
Built after the fact with limited product APIs
Solution focuses on 2 tools in hand
License fees
Fear of giving up IP
Forces alternative solutions
Limited Participation Restrictive Participation
No open process for others to join in
Limits solution to particular use cases and technologies
Limited to small set of business partners Solution design goals and approach Restrictive licenses and intellectual property Point-to-point integrations

Single repository “ Can I really expect one vendor to provide all the functionality I need? And what about my existing tools?” Limited choice and coverage Slow to emerge and disruptive to adopt Need for a Better Solution Past Integration Approaches Have Fallen Short Universal metadata standard “ How did I ever think all those vendors would be able to agree?” Point-to-point integrations “ How can I ever upgrade one tool without breaking everything else?” Standard implementations “ Did I really believe that every vendor would rewrite their tools on a single framework?”

Minimalist/additive approach
Not a “complete” definition for a given area
Scenario driven scope
Co-evolve spec and implementations
Open participation around active core group
OSLC and Open Community Iterative Specification Authoring Identify Scenarios Iterate on working drafts Call it a spec Gain technical consensus, collect non-assert statements Open Services for Lifecycle Collaboration open community. open interfaces. open possibilities

OSLC Community
Eleven workgroups operating at open-services.net
Domain focused workgroups (e.g. CM, QM, RM)
Common issues and patterns (Core)
Solution oriented workgroups (e.g. PLM/ALM)
Range of interests, expertise, involvement
400+ registered community members (up from 70 people at RSC 2009)
Individuals from 34+ different companies have participated in OSLC workgroups (up from 5 companies at RSC 2009)
Worthy of note
PLM/ALM Workgroup
Siemens leadership
Open source
Eclipse Lyo Project Proposal
Eclipse Mylyn project restructuring and positioning of OSLC
Mantis, Forges
Customer and integrator involvement
GM, Northrop Grumman, Tieto, Integrate Systems
Accenture APG Black Duck Boeing BSD Group Citigroup EADS Emphasys Group Empulsys Fokus Fraunhofer Galorath General Motors Health Care Services Corp IBM Institut TELECOM Integrate Systems Lender Processing Services Northrop Grumman Oracle QSM Rally Software Ravenflow Shell Siemens Sogeti SourceGear/Teamprise State Street Tasktop (Eclipse Mylyn) Thales Tieto TOPIC Embedded Systems UrbanCode WebLayers

Linked Lifecycle Data Data Integration for the 21st Century
Inspired by Internet principles, implemented with Internet technologies : simple interfaces for exchange of resources
Loosely coupled : everything is a “resource” linked together with URLs
Technology neutral : treats all implementations equally
Minimalist : defines no more than necessary for exchange of resources
Incremental : deliver value now, add more value over time
Openly published standards : free to implement and irrevocable
If the entire Web can connect like this, would the same idea work for ALM?

DevOps: A Shared Integration Approach - OSLC Lifecycle Tool Change Management Lifecycle Tool Quality Management Lifecycle Tool Requirements Management Service Management Help Desk Service Management Deployment

Tivoli Service Request Manager is a unified solution that improves productivity across a number of key processes
Advanced work management processes
Flexible and easy to configure, no coding required
Dashboards and reports
Multi-customer support
Based on leading standards-based technology – J2EE, SOA, XML
Process integration, built from the ground up on ITIL
Single user interface
Data integration
Underlying platform supports multiple products to provide unified solution
Service Request Manager 7.2.1 Users Service Desk Service Catalog Service Requests Service Requests Shopping Requisition Order Management Order Tracking OMP/PMP Integration for automation SRM Service Provider Solution integration Knowledge Management Incident Management Problem Management Asset/CI Integration OMP/PMP Integration for automation SRM Service Provider Solution integration

Tracing Problems from Operations into Development Operations Development IBM Tivoli Service Request Manager (SRM) IBM Tivoli Monitoring (ITM) IBM Tivoli Composite Application Manager (ITCAM) Data Center OSLC Interactions IBM Rational Team Concert (RTC)
Align IT operations and development teams
Allow teams to work seamlessly with the tools they are familiar with
Remove the need to synchronize data across tools

Integrating TSRM with RTC
Link TSRM Problem Management with RTC Defects, using OSLC
OSLC allows Operations Team to create RTC defects directly from TSRM problem tickets quickly using a familiar UI.
High Level Use Cases
Ability to create and associate an RTC defect with TSRM.
Ability to associate an existing RTC defect with TSRM.
Ability to quickly view the status of an associated defect from TSRM.

www.ibm.com/software/rational

Defects Leveraging the Power of OSLC (TSRM and RTC Integration) Development Operations Create Defect, Find Defect, Display Defect Defect linked to problem as URL ( http://defect/1254 ) (March 2011) Linked Data REST-ful URL reference returns data for UI Manages When problem is closed, REST-full call closes the linked defect (Future) Development can create a change To deploy the tested fix with a REST-ful call (future) WEB-proven flexibility and scale Manages Manages Problems Changes

Business Values
Better insight
Brings awareness of business impacts to the development team, resulting in faster responses.
Increases visibility of fix schedule for support staff, enabling agents to better manage customer expectations.
Increases visibility of available fixes, leading to faster problem resolution.
Working effectively together
Enables development team and Operations to work together through an integrated tool set.
Assists in defect prioritizing and leads to efficient utilization of development resources.
Provides affective management of applications after deployment.
Managing enhancements, defects, and problems with traceability and automation.

Roadmap
Phase 1 (2Q 2011)
Integration of TSRM -> RTC Defect Management
Released via ISML (Integrated Services Management Library)
Next Phases (Timeframe not determined)
Expanding support to generalized OSLC-CM consumer
Integration of RTC -> TSRM Problem Management
Integration of Change Management and RTC Defects
TSRM ticket tracking of known RTC defects

Conclusion
Exploring new model for open integrations
TSRM and RTC integrations available NOW for use
Looking to get additional customer feedback to drive next phases
Give us your feedback and scenarios!
Come see us in the Exhibit Hall booth (in Jazz Interoperability Center)

Jazz Interoperability Center { In collaboration with… } Come see Jazz and OSLC at play integrating IBM, 3rd party, and home-grown tools across the lifecycle! Exhibit Hall June 6: 5 - 8 PM June 7: 11 AM - 2 PM & 4:30 - 7:30 PM June 8: 11 AM - 2 PM

www.ibm.com/software/rational

OSLC Home Page
http://open- services.net
Video explaining OSLC
http://www.youtube.com/watch?v=B2vqL8fujgE
Whitepaper: The Business Value of OSLC
http://open- services.net/html/opencollab.pdf
Useful OSLC links

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© Copyright IBM Corporation 2011. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others. www.ibm.com/software/rational

RTC Configured for TSRM TSRM is configured with RTC

RTC Defect Creation Dialog in TSRM Create Defect Form from RTC

RTC Defect Preview in TSRM Preview of Defect from RTC

RTC Defect with TSRM Ticket Link

Innovate2011 DevOps TSRM RTC

by sspeiche on Jun 14, 2011

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Innovate2011 DevOps TSRM RTC — Presentation Transcript