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The Evolution of Global Business Services
 

The Evolution of Global Business Services

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The GBS Journey from Transaction processor to trusted business partner

The GBS Journey from Transaction processor to trusted business partner

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    The Evolution of Global Business Services The Evolution of Global Business Services Presentation Transcript

    • The Evolution ofGlobal Business ServicesV RavichandranVP – GBSDate: 6 September 2011© Copyright 2011 Hewlett-Packard Development Company, L.P. The informationcontained herein is subject to change without notice. Confidentiality label goeshere
    • HP Company ProfileToday HP is the largest information technology company in the world—committed to using our products and services to unleash new possibilities for ourcustomers #1 or #2 in nearly all our core markets Market Leadership across consumer, SMB and enterprise • Fortune 11 – U.S. Unique IP for hybrid and Winning Portfolio connected world • Fortune 28 – Global Innovation & Technology Investments in R&D and M&A Expanding coverage in • 145,000 sales partners Global Brand & Reach 170 countries Scale/Supply Chain Best-in-class cost structure • 210,000 service partners Financial Strength Balance sheet and recurring profits • 88,000 retail locations Strong leadership team and People 300,000+ talented people Seamless, secure, context-aware experiences for a connected world2 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • Global Business Services (GBS)Multifunctional shared services for the enterprise Wroclaw Pontiac Bucharest Beijing Dalian Wuhan Guadalajara Chennai San Jose Bangalore Singapore Cordoba > 18,200+ employees 24x5 support for all BUs Supporting more than across 12 centers and Functions 30 languages globally3 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • GBS Metro Map © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • GBS JourneyTransaction processor to trusted business partner • Radical simplification of process • Nearshore & • Simplified & Offshore Delivery Context Aware • Economies of scale • Standard operating • Information & User Experiences • Ecomomies of model Financial Flows • High Customer place • Location Strategy • Compliance & Engagement • Six Sigma • Labor Fraud Management • High Quality • Industry Management • Process Service Delivery Certifications • Industrialization Management • Transformation Operational Impact • Business Controls • Risk Management • Capability Build Councils Off-shore Shared Globalization & Process Ownership Business Partner Services Model Standardization OPERATE MANAGE IMPROVE TRANSFORM5 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • Benefits realization from shared servicesinvestments for HP Example of Value Creation enabled by Transformational shift in profile of GBS value to HP GBS How GBS enables inorganic growth by providing Transformational shift in profile of scalable operational capabilities for speedy GBS value to HP integration 2008 and before GBS Investments in capabilities & platforms are paying off 2011 and beyond Driving GBS cost neutrality for the organization6 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • Finance Transformation Case StudyHow GBS has helped HP Finance, as a strategic businesspartner, in its transformational journey to world class status Maintain World Drive towards World Class Efficiency Class LevelsFinance Spend, % Revenue7 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • GBS CharterConvenient – Reliable - Accountable GBS, the shared services organization of HP • Manages transactions in a secure environment, enhancing business outcomes Trusted business partner Shared development of • Designs, develops, improves and E2E processes Easy to do business with operates enterprise wide Customer aligned, user Enhance customer value friendly and simple processes • Revenue Scalable, technology • Provides a high quality & cost • Cost enabled, interoperable effective Shared service delivery process modules • Cash flow engine; and GBS • Customer • Leads and contributes to HP’s Experience Enabling the global talent pool and ‘Everybody communities On’ journey Inclusive, bold and Service assurance - No We achieve this by collaborative surprises Energized customer Competitive cost to • Partnering with customers focused workforce serve • Leveraging the ecosystem to Nurture and deploy Secure and seamless develop technology enabled, global talent operations delivery across regions scalable, customer centric processes • Leveraging globally distributed capabilities; and • Investing in leadership and talent8 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • The Future State GBS Model (A 5 Year View)Back to Basics of operations, combined with strategic investmentsin Shared Service assets and platforms Customer alignment Co-Create Value with clients. Highly integrated decision making. BU 1 BU 2 BU 3 GF 1 GF 2 GF 3 Fully leverage advantages of multi-function scope Shared Service Catalog Finance Supply Chain Order mgmt Process Cloud Standardized offerings with a services (FM services (SC services (OM re-engineering enablement service management mindset service catalog) service catalog) service catalog) services services Global Service Delivery Quality is in the transaction, not in EMEA, APJ, AMS, India charts. Back to basics of solid operations mgmt – service FMS Tower HR Tower SC Tower Q2C Tower delivery, people, processes Shared Platform Components Processes as Lego blocks, tightly Product data Statement Case aligned with IT. Standardized, Billing Collections management generation management interoperable, reusable, Payouts Reconciliations Document Reporting configurable ‘components’ management9 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Confidentiality label goes here
    • Thank you© Copyright 2011 Hewlett-Packard Development Company, L.P. The informationcontained herein is subject to change without notice. Confidentiality label goeshere