Shared Services & Outsourcing Network (SSON)

automation bpo business europe finance global government hr human resources management model operations outsourcing performance process procurement services shared services shared services week sourcing sso sson strategy technology transformation value more…

.trends 2010 2011 2012 accountability accountibility accounting accounting outsourcing accounts accounts payable accounts receivables accurate achieving acquisition adaptable administration adopting adoption advantage advisory air new zealand alberto elli align aligning allianz alternative américa analytics andrea vavassori andrew muras ap apex approach aquisition m&a ar arabia arimanithaya sreekanth arnab chakraborty asheesh mehra asia assa assessment astrazeneca australasia australasian australasian shared services week australia autobank automation awards awareness back office bae systems balance balance sheet balancing based basics basware bdo benchmark benchmarking benchmarks benefit benefits best best practice best practices big data borders bpo branding brands budgets business business case business centre business drivers business excellence business model business outcomes business partner business process business process outsourcing business services business strategy business unit business values buyers buying call centre capabilities capability capgemini capital captive captive services captive supply capture carbon card career strategies case study cash cash cycle cash flow cash management shared services center of excellence centralized centre centre of excellence centres ceo cfo chain value challenges change change management charles reis chazey partners china class value clive corscadden cloud cloud computinf cloud computing co-location coe colgate palmolive colin mair collaboration collections commercial commercial director commercial leadership commerial leadership communication communications company competencies competitive competitive strategy competitve compliance computer associates computers computershare computing conducted consolidation constellation energy consultancy consulting contact centre contingency continuity continuous continuous improvement contract contract management contracting contracts control controls core core buisness corporate corporate card corporate f&t corporate finance corporate governance cosourcing cost cost model cost reduction country cpo create creation credit card critical crm crown europe csc cultural diversity culture culture change customer customer expectation customer satisfaction customer service customer service center customer services customers customers talking you listening cxo data data privacy david cameron david lewis david osullivan david osulliven decentralised decision analytics decommissioning deliver deliverables delivery delivery certainty delivery models deploy design destinantion destination develop developing development dhl diageo differentiation direct director divestiture dna document documentation dowling dr franz deitering dr ido schechter dr. pepper snapple group drive drivers driving driving global vision driving value e-billing e-invoicing ecnomy economic economic growth economies of scale economist economy effect effective effectiveness efficiency electronic electronic invoicing emc corporation employee employee benefit employment enabling end to end end users end-to-end engagement engineering enhanced enterprise entertainment environment environmental erm erp europe event everest everest group evolution evolve excellence excellence award expenditure expense f&a facilities faster federal federal government of the united states fi finanacial finance finance management finance operations finance organization finance outsourcing finance shared services finance transformation financial financial contribution financial management financial process financial services financial sso findings firm footprint foundation framework france francis maude fraud detection front office front-line fte fuji xerox full function functionality funding g6 visionaries galaxy ganesh kashyap gbs gdp general accounting genpact geographic gap gergely marko giant eagle global global business services global finance global hybrid global motility global process global process owner global processes global service centers global services global shared services global sourcing global trends globalisation globalization gobal goverance models goverment governance governance model government group group pro grow growth growth strategy guy nicholson hackett harris healthcare hewlett packard high quality high volume higher education hiring holistic home depot honeywell hp hr hr shared services hr transformation hrss hrssc hubs hudson human human capital human resource management human resources hy hybrid hydro tasmania iaccm impact implementation improvement improvement cycle improvement service improving improving performance increase increased india indirect industry information assets information technology infosys initiative innovation innovative insight insights insourcing inspire integrated integrated approach integration integrator integrity intelligence intelligence tools intelligent internal international internet service provider intrinsic investment investments invoice invoice processes issues it it capability it service management ito jean claude de vera jean-claude de vera jeff fiorini jeff rosenguard job john ferrie john tata john yang joseph collins journey jurisdictions keep keith grieves keld jensen ken berezewski key key metrics kimberly garrison knowledge knowledge based services kpmg labor labour labour market lafarge lamar w chesney launching lead lead success leadership leadership development lean legal les dingley leverage linkedin local local government location locations logistics loss low cost luxottica mainroads make metrics meaningful manage management management framwork managing managment manufacturing mark edward mark leigh market marketing marketing analysis marketwatch master matt easdown maturation maturing maturity maximization may gurney maygurney measure measurement measurements media melissa hamilton merger merja fischer methodology metrics mgm mirage micheal pyliotis middle east midset shift missed mmg model models monitor motility motives multi-function multi-functional multi-model multi-sourcing multilingual multiple nasa navigating negotiation neil padley net cash network new new zealand nick bean nigel fryatt nikki blair nokia siemens non-profit organization nordic north north american shared services & outsourcing week nsw o2c objectives observations off-shore office office activities offshore offshoring on-shore onshore operating operating model operational operational effectiveness operational efficiency operational excellence operational structure operations opportunities opportunity optimisation optimising optimization options oracle oraganization structure order management order to cash order-to-cash orgaisation organisation organisational growth organizational culture outcomes outlook outsourced outsourcers outsourcing outsourcing shared services week owens corning ownership p2p pablo avila paige s cox paper paperless part 2 partner partners partnership paul durn pay payable payment payments payroll pearson people people management performance performance improvement performance reporting perspective petco peter barta peter mcmlelland phil searle philip green philips planning plicy harmonisation plug and play policies polling post post implementation post recession. recession potential practice practices precision predictions pricing private sector problem process process automation process documentation process excellence process improvement process integration process optimization process outsourcing process ownership process transformation processenablement processes processing processing speed procter & gamble proctor & gamble procure 2 pay procure to pay procure-to-pay procurement productivity products professionalism program delivery progression property strategy proposition provide provider providers public public sector publuc service purchase purchase to pay purchasing purchasing control qantas airways quality quality circles question quick rajesh chopra rapid re-designing real estate realing realogy recession reconciliation record to report recruiting recruitment redesigning reduction refine regional regulation regulations regulatory relations relationships relocation renewable energy report reporting reporting process requirements research resources restructure results return return on investment revival revolution rick arpin rio tinto risk roadmap rohan prabhu roi rpo ruth bryan saas sales sales support sap satisfaction savings sbs scale scctt singer scope selectors seperation service service broker service delivery service performance service provider service quality service value chain services services finance services-based shared shared servicces shared service centre shared services shared services & outsourcing network shared services and outsourcing week 2010 shared services compliance shared services metrics shared services next generation shared services organisation shared services virtualization shared services week shared services week 2010 shared services week 2010 europe shared services week europe sharedservices shareholder sharing shell shelley oldham shoring show sigma silos simplicity simpson manufactuuring single six size matter skills social solution solutions source sourcing sourcing models speaker spend ss creation ss implementation ssc sso sso week sso week europe sson ssonetwork ssos ssoweek stabilisation stakeholder stakeholders stan tomko standardisation standardization standards start up startegeies startegic stellar steps strategic strategic agility strategic objectives strategic procurement strategies strategy strategy shared services studies study success successful succession planning supply supply chain supply chain management support support services survey survey results susheel saboo sustainability sustainable sustainable growth suzanne young synergies systems tactical talent talent acquisition talent management tata team team building technical technologies technology technology manager tecnology tectonic the cooperative group theory third party tips tools top image systems touchless processing trading platform tranforamtion transaction transaction processor transactional transactional procurement transform transformation transformation objectives transforming transition transitions transparency transport travel trends uk public sector university canberra utilising value value chain value creation value generator value proposition value. value chain values vendor vendor management vendors vertical view vijay damle virtual virtual environment visibility vision walt disney wartsila corporation wealth william metz wipro bpo woche work workforce working capital working climate world world class world-class yearbook yidatec …less