What is your job?Record Orders?Deliver a product or service?Create and deliver invoices?Collect the cash? Deliver World-Class Service Improve the Customer Experience
Take stock of the current stateIs your business changing?What will you have to do in three years… … in3 months?Do you have a plan?
Best Practices• Align all of Order-to-Cash - Single Management• Business units focus on commercials…Not transaction processing• Centralize common and standard activities• Find a partner who can do it better than you
Streamlining Global O2C METRICS WHAT GETS MEASURED GETS DONE!•Adopt standard metrics (DSO, Turnaround Results, Customer Satisfaction) and report on them regularly•Keep a scorecard on everyone’s objectives (Milestones, Achievements)