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SSOWeek North America 2012 Post Show Report Report

SSOWeek North America 2012 Post Show Report Report






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    SSOWeek North America 2012 Post Show Report Report SSOWeek North America 2012 Post Show Report Report Document Transcript

    • 16th Annual North American Shared Services & OUTSOURCING WEEK March 7 - 9, 2012 • Hilton Orlando, FL The Next Level of Value: Accelerating Global Growth & Delivering Business Insights to the Board Post Show Report “I need practical nuggets I can actually take back and implement inside our Shared Services environment. That’s what SSO Week gives me - real, tangible examples from peers facing exactly the same challenges “ Jim Rundgren, Human Resources Operations Manager, Northrop Grummanwww.sharedservicesweek.com • 1-800-882-8684 • info@iqpc.com
    • 16th Annual North American Shared Services & OUTSOURCING WEEKThe New Normal of Shared Like What You Saw?Services and Outsourcing… A particular presentation that you need for reference? Cant remember some points ofThe crowd sat with anticipation to discuss the new normal of the G6 Panel discussion?shared services and outsourcing. What would that mean for our We dont want to leave you out in the darkcenters? How would we adapt and rethink the way we approach so we have them all here for you ready toour delivery strategies? This year it was going to be about download straight from this report...competitive advantage and flexibility to stay the course. PresentationsFrom the onset, the conversation moved away from labor arbitrage So many speakers, so little time. If you wereand onto value added capability. We talked about shorter unable to attend a particular session dontforecasting cycles and the importance of business agility as a way worry - we have it covered:of dealing with market volatility. www.scottmadden.com/conferencesThe themes of the conference exemplified the core capabilities you Username: scottmaddentold us mean everything to you. Data and predictive analytics, Password: SSOW2012going beyond SLAs towards business outcomes, enablingtechnologies, a focus on the right metrics and measurement for Site will expire June 16, 2012continuous improvement and creating a truly global footprint withGlobal business services.Through the event we recognized the constant need for costcutting and remaining efficient, but it was clear that 2012 andbeyond was going to be all about a longer term strategy toaccelerate global growth and delivering business insights to theboard.Thanks again for all your continued support. We raised the bar G6 remains your one chance each year toonce again and look forward to 2013. vote in your chosen top vendor individuals, and pose in public the questions you REALLY want answered. This time there was a twist. The “Buyside” community was right in the driving seat.Naomi Secor Biting back harder than ever before, G6Director, Americas & Europe, SSON 2012 had your PRACTITIONER peers moderating the session live. There was no script, no rehearsal and nowhere to hide View the Full Session Here: www.sharedservicesweek.com/g6 SSOWeek North America 2013 Can’t wait for next year’s show? Sign up for our monthly E-Updates to keep in the loop about the latest programme, what is going on in the industry, all the latest content and offers. 012 Exhibiti n Hall 2 on Hall 2012 Exhibitio www.sharedservicesweek.com 2
    • SSON ANNUAL EXCELLENCE AWARDS & CEREMONYAfter welcoming the judges onto the stage SSON and ISG kicked Congratulations to our 2012off a fantastic evening honouring and recognising those who North American Winners:won our Excellence In Award categories.A Big Thank You to all who took partand HUGE CONGRATULATIONS toour 2012 Excellence Award Winners!Sponsored by: Personal Contribution toExcellence In Value Creation Excellence Customer Service: the Industry Award…Winner: EMC Winner: UnisysRunner Up: HP/Pontiac Runner Up: ASA SSCExcellence In Culture Creation: Excellence In People &Winner: NASA SSC Communication:Runner Up: JCPenney Winner: EMC Runner Up: PepsicoExcellence In Improvement &Innovation: Personal Contribution to theWinner: Proctor & Gamble Industry AwardRunner Up: AOL Abid Ali Neemuchwala, This prestigious award went to Abid Ali Vice President, TCS Neemuchwala, Vice President and Global Head of BPO Services, TCS. Congratulations! “It was great having so many companies and so much experience being shared, all A big Thank You to ourin the same place. Definitely a successful 2012 Judging Panel: and productive week,” • Rochelle Hood, Harris Ruben Lopez, Operations Manager, Shared Marketing Services, • Richard Rowen, TRW HP Global Business Services • Michael Garvey, SAIC • Ed Martinez, Wendy’s/Arby’s Group "The one thing I have loved about working with SSON over the past 13 years has been the constant additional creativity and “newness that team members deliver!!” 12 rlando20 SSOWO Ed Martinez, VP-Shared Services, The rlando2 012 SSOWO Wendy’s/Arbys Group www.sharedservicesweek.com 3
    • 16th Annual North American Shared Services & OUTSOURCING WEEK2012 Attending CompaniesABB DHL MGM ResortsAbbott International Operations Diamond Resorts Intl. Mohawk IndustriesACCA Global Diebold Incorporated Molson CoorsAECOM Disney MonsterAmerican Diabetes Association DMI NASAAmerican Express Dr Pepper Snapple Group Nationwide InsuranceAmerican Greetings Eaton Corporation Northrop GrummanAmerican Water EMC Office DepotAmway Federal Occupational Health PepsicoAOL Florida Power & Light Company Pitney BowesArcelorMittal Four Seasons RaytheonAscension Health Ganotec West Roche DiagnosticsAssurant Genuine Parts Company Russell Reynolds Assoc.AstraZeneca Gerdau Ameristeel SAICAutoNation GFK Holdings Salesforce.comAvalonBay Communities GlaxoSmithKline Sanofi-AventisAvanade Google Sealed Air Corp.Avis Grupo Modelo SercoBAE Systems Harris Corporation SiemensBaker & McKenzie Harsco SonyBarrick Gold Hearst StaplesBaxter International Heidelberg Cement Starwood HotelsBBA Aviation Hewlett Packard StrykerBeam Global Spirits & Wine Horses for Sources Symantec CorporationBecton Dickenson Honeywell The Budd GroupBermuda Intl Securities Houghton Harcourt Mifflin The Charmer Sunbelt GroupBest Buy Humana The Hershey CompanyBimbo S.A. de C.V. IACCM Time WarnerBoston Scientific IMS Health ToshibaBP JC Penney TRW AutomotiveBridgestone Jenner & Block Turner BroadcastingBroadcom Jeppeson University of CaliforniaCaesars Entertainment John Hancock University of FloridaCargotec Holdings Kellogg University of MichiganCast Inform tica Kimberly Clark University of TennesseeCatholic Health Initiatives L.L.Bean UPSCHEP USA Lafarge US Dept. of StateChiquita Lawrence Berkley Labs VantivChurch of Jesus Christ LDS Levi Strauss & Company W.W. GraingerClearwater Paper Loews Wal-MartCoca Cola L’Oreal Warner Bros.Colgate-Palmolive Marsh & McLennan World Vision InternationalColosa McDonalds WPP GroupCorona Mead Johnson YahooDana Corporation Merck www.sharedservicesweek.com 4
    • 16th Annual North American Shared Services & OUTSOURCING WEEK2012 Audience BreakdownJob Function breakdown: 14% Director/Executive 21% CEO/MD/VP/Executive Director/Chief Executive 17% CFO/VP/Finance Director/ Manager/Treasurer/Controller 11% Shared Services VP/Manager/Director 9% Consultant/Analyst/Advisor 7% Business Improvement/Process/Service Head/Director 6% Human Resources/HRD/Recruitment/VP/Director/Manager 5% Other 4% COO/Operations Head/Director/Manager 3% Planning/Strategy Director/Manager 3% Business Services/Support Manager/Director 2% CIO/IT Director/Manager G6 P erator aneli G6 Panelists and Mod sts an d Mo derat or l 2 01 2 E xh ib it io n H al www.sharedservicesweek.com 5
    • 16th Annual North American Shared Services & OUTSOURCING WEEK2012 Audience BreakdownIndustry breakdown: 18% Banking, Finance and Insurance 25% IT/Telecomms/Technology/Support Services 8% Retail Trade 8% Other 7% Management Consulting Services 7% Manufacturing 6% Defence 5% Healthcare and Social Assistance 4% Food & Beverage Manufacturing 3% Energy Retailers 3% Public Sector & Government 3% Transport 3% Hospitality Exhibiti Panel on Hall 2012 G6 2012 Demo Drive s www.sharedservicesweek.com 6
    • 16th Annual North American Shared Services & OUTSOURCING WEEK2012 Audience BreakdownGeographical breakdown: 88% United States 5% South America 3% United Kingdom 2% Europe 2% Other Other countries include: Australia, Canada, China, India, Kuwait and Malaysia Greg Har mer, OSI Re Partners staurant ions Sess eral H a ll 2 0 1 2 Ge n E x h ib it io n www.sharedservicesweek.com 7
    • 16th Annual North American Shared Services & OUTSOURCING WEEK2012 Event Sponsors Please supply: Scan Optics www.sharedservicesweek.com 8
    • 16th Annual North American Shared Services & OUTSOURCING WEEKSocial Media “In no other conference have I seen such extensive dialogue – real interaction – between the companies in need of services and solutions and those supplying the companies. Shared Services & Outsourcing Week drives true collaboration and partnership, something we need more of in these difficult economic times.” Rick Arpin, SVP & Corporate Controller, MGM Mirage www.sharedservicesweek.com 9