Shared Services for Government, Healthcare & Higher Education


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Efficiency and Process Improvement for Service Orientated Organizations

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Shared Services for Government, Healthcare & Higher Education

  1. 1. Shared Services for Government, Healthcare & Higher Education Efficiency & Process Improvement for Service Oriented Organizations November 15-16, 2011 Chicago, IL, USA • Modernize, consolidate and optimize IT infrastructure • Improve the effectiveness and efficiency of processes • Automate, Streamline and Improve F&A, HR & IT processes • Improve access to information and public services • Share data and applications, fostering inter-organization collaboration • Improve the culture and buy-in for the agreement of standardized business processes and • 1-800-882-8684 •
  2. 2. Why Now? • 73% of public service organizations are either offering shared services or are a customer of a shared services enterprise • Of those that have not yet implemented shared services, 88% are planning to launch within the next two years • 86% considered cross- jurisdication shared services extremely or very valuable Source: Harvard Kennedy 2010 Public Sector Shared Services Summit. Public service leaders are not only planning and implementing shared services, they are looking to extend shared services across organizational and jurisdictional lines and deeper into the operations and delivery aspects of • 1-800-882-8684 • 2
  3. 3. The Key Topicssurrounding the planning andimplementation of shared services• Create an in depth definition of shared services and identify the processes to include during the implementation• Better understand the concepts around shared services and how measurement is used to differentiate it from consolidation• Guide the development plan to construct a business case• Address critical issues upfront (funding, costs, timing, governance) to reduce overall risk and enhance prospects for success• Identify the common mistakes organizations make and how to take steps to avoid those common pitfalls• Create a process for analyzing whether or not your organization needs external help to implement shared services and if so, how to select the right team.ServiceDeliveryExcellence• Construct an effective chargeback mechanism and SLA to support customer needs• Design an effective communication plan to ensure buy-in• Review alternative approaches to sharing government services• Build success through strategic change management• Design a governance framework to manage and balance the new • 1-800-882-8684 • 3
  4. 4. Speaker Spotlights Pete Katsampes Healthcare VP CHI Connect Support Centers , Catholic Health Initiatives • Most improved metric – Increasing online self- service HR transactions to 98.5%, reducing monthly off-cycle payroll corrections from 3.2% to 63%. 80% reduction in PO Invoices with a price discrepancy, top quadrant benchmarking in cost per paycheck and cost per invoice • Proudest organizational achievement – Implemented and stabilized a National Shared Services model within our hospital systems that had been operating these functions independently for 100+ years, in some cases • Current ERP platform – Lawson • At SS Public Sector, I would like to meet – Leaders of other large national hospital systems that have implemented a shared services operation • Biggest priorities for 2012 – Rolling out our suite of advanced analytics to our hospital business partners and upgrading the end-user tools for some of our key high volume transaction activities • Pearls of wisdom – Focus on employee and manager training, communications and continuous process improvement Education Robert Walton, CEO Claremont University Consortium Speaking on the topic of Collaboration & Shared Services in Private Higher Education: Success, Politics and Reality Therapy Terry Pankratz, Vice Chancellor Finance University of North Texas System Speaking on the topic of Designing & Implementing Shared Services Ronn Kolbash, AVP Shared Services Yale University Speaking on the topic of Growing & Adapting a SSC for • 1-800-882-8684 • 4
  5. 5. Adding Value• Develop platforms for an enterprise architecture that will support culture, governance structure and processes• Embark on a strategic HR Transformation to improve the quality of service to the ‘clients’ of HR• Take advantage of cross-jurisdiction collaboration• Converge Government-Based Business Models for Enhanced Service Delivery with cloud computing• Partner with private sector for shared services success• Balance the needs for increased transparency and program integrity with decreasing budgets GOVERNMENT LEADERS A Snapshot of your Government Speakers include: Dwight Kay Illinois State Representative 112th District Vice President Cassens Transport Lynda Tarras BC Public Service Agency Tom Cross House Republican Leader Illinois House of Representatives Monte Mercer Deputy Executive Director North Central Texas Council of Governments Doug Whitley President Illinois Chamber of Commerce Paul Bartley Deputy Assistant Secretary U.S. Department of Health & Human Services Carol White Executive Director, Shared Services Solutions State of • 1-800-882-8684 • 5
  6. 6. IQPCDon’t Miss 535 5th Avenue, 8th Floorthe Half Day Special New York, NY 10017Pre-Conference Bring-a-BuddyWorkshop Early Bird Offer!Monday, November 14, 2011, Book & Pay before August 312:00 – 6:00 and get 2 attendees for the price of only 1,Building a Business SAVING $650!Case for Shared Services The first two delegates to book will also receive aPresented by Doug Utley, Kindle!Partner, ScottMadden andKaren Hull, Shared Services You must quote your personal codeLeader, University ofCaliforniaTo register or for more info: when booking to qualify for the offer.Visit Terms & Conditions: Offer based on standard price only ($1,299) andCall 1-800-882-8684 offer not to be used in conjunction with any other offer. End-users only.Email