SSOW Orlando 2013 Post Show Report


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Shared Services & Outsourcing Week (SSOW) Orlando 2013 post show report

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SSOW Orlando 2013 Post Show Report

  1. 1. Shared Services & OUTSOURCING WEEK 17th Annual North American SSON’s 2013 Big Idea Speaker, Paul DePodesta from the NY Mets and subject of Moneyball (film) “This is where we see the trends happening. This is where we see momentum in shared service operations.” - Scott DeMent, Partner, ScottMadden 2013 POST-SHOW REPORT Written for the event taken place March 2013 | Orlando, FL |
  2. 2. SSON’s North American Shared Services & Outsourcing Week remains the largest shared service event in the world… 60% of respondents named SSON’s conference as their #1 choice event to attend in 2014 There were 224 buyer organizations at the event compared to 52 sell- side organizations – encouraging peer-to- peer networking. TO THE EVENT. last year in Orlando. 2013 Facts & Figures: Dear SSON Community Member, We'd like to thank you again for being part of – and helping to create – another successful Shared Services & Outsourcing Week in Orlando this past March. With the feedback from attendees now collated and analyzed, the SSON team and I are delighted to report, that by all accounts, the 2013 event raised the bar once again. Not only did we welcome back industry friends and long-time customers for our 17th show, but we also hosted over 50% new attendees this year from companies just starting their shared services journey. It was brilliant to witness the positive and truly moving advancements shaping our industry and centers across the globe. In just a few years, our community has morphed from a cost-cutting transactional machine to a value-added arm and now to an integrated partner servicing the bottom-line needs of the enterprise at large. Our SSOs are providing the intelligent information, insight and analysis to position our companies for success in a competitive, agile and complex regulatory world. This Post-Show Report is designed to provide you with a summary of the facts, themes, learning, future trends – as well as the fun – that came out of SSO Week 2013. [Perhaps it was this year’s Big Speaker, Paul DePodesta’s engaging presentation, during which we were given lessons from Major League Baseball and Moneyball (and who can forget his anecdote, ‘I really want that house…’?) or Sam Poston’s touching closing speech on Shared Services as an industry, celebrating his final year chairing the event? In my 8 years working on the Shared Services portfolio, this year’s show held a truly special place for me – not just because of the successful introduction of the Procurement & IT Summits or the Vertical and Functional roundtable/forum formats, but also on a more personal note, because it was the last show I will work on for SSON for the next year. Thank you for all you have done, all you are doing and all you will do in the future. Although I will be taking leave from SSON and the business for the next few months, I will certainly be back in the future - and I look forward to our continued work together. In the meantime, I have the pleasure of introducing SSON’s newest team member, Heather King, who will be looking after the 2014, North American Shared Services & Outsourcing Week. Heather has worked in a variety of industries both in the US and abroad, including education, media and events. Before joining SSON as Divisional Director for North America, she produced large scale events for one of the largest conference companies in the world – so you will be in good hands! She will be in touch soon to begin the production of our next show. Here’s to a successful 2014 and beyond! Best wishes and thanks again for your support. Best Regards, Naomi Secor SSON OVER 57% 800+ attendees BRAND NEW Contact Heather King +1-646-502-3253 Connect with her here: Visit the website at for updates to the event.2 Pete Katsampes, VP, CHI Connect Support Centers, Catholic Health Initiatives Letter from the 2013 Conference Director Meet the 2014 Conference Director “For me, hearing from other large organisations around the evolution of their shared services model and the site tours are great. Further, the service providers and the business partners are really aggressive in advancing their technology especially around analytics and data management too. So, it has been really terrific.” SSON is #1
  3. 3. Audience Snapshot: 800+ Attendees 160 Speakers 50 Exhibiting Sponsors 10Purpose-Built Workshops 10Vertical-Specific Networking Roundtables Sold Out Site Tours3to Coca-Cola, Coca-Cola HR and Johnson & Johnson’s Dedicated Summits2for Procurement & IT Professionals SSON was delighted to host Paul DePodesta, who took to the main stage to give our attendees a lesson of how to score a home run in data. Paul has made a career of evaluating, measuring and assigning value to talent. Prior to joining the Dodgers in 2004, DePodesta served as Assistant General Manager of the Oakland Athletics from 1999 to 2003 - a tenure during which the A’s tied for the best winning percentage in baseball (392- 255). At the time of his hire, Oakland was one of the worst teams in the league, coming off of 6 losing seasons while posting one of the lowest payrolls in baseball. Entrenched in ingrained thinking and outdated systems, the stagnant team needed the unique management and creative approach that A’s GM Billy Beane and DePodesta brought to the table. Michael Lewis documented the A’s remarkable success - despite a shoestring budget - under the Beane/DePodesta team in his New York Times best-seller Moneyball: The Art of Winning an Unfair Game. In DePodesta's first season as Oakland’sAssistant G.M., the Athletics enjoyed their first winning season in seven years and began a run of four consecutive playoff appearances, including three American League West Division Titles. His work has been recognized by various publications, including Fortune, who named him one of the Top 10 innovators under 40. Mickey Mantle once said, “It’s unbelievable how much you don’t know about the game you’ve been playing all your life.” This quote is a perfect way to describe how crucial the generation and interpretation of business intelligence is now for Shared Services and BPO partnerships globally, and Paul DePodesta’s engaging presentation (the highest-rated of all sessions!) showcased the lessons we should be taking away from MLB and Moneyball. Missed the Event? For the first time since its launch in 2010, we paired our G6 Visionaries with a senior practitioner and interviewed them on stage – live! During the 15-minute interviews, these sell-side industry leaders were put on the spot and asked questions that the practitioner audience really wanted to know the answers to… Manoj Punja Global Head Wipro BPO Phil Searle CEO Chazey Partners Ben Trowbridge CEO Alsbridge Bob Cecil Principal, Shared Services & Outsourcing Advisory KPMG Jose Rivero Global Market BPO Head Cognizant Hubert Giraud CEO Capgemini BPO Here were the 2013 G6 Visionaries: We congratulate our 2013 winners here: Excellence in People & Communication Winner: Levi Strauss Runner-Up: Unisys Excellence In Value Creation Winner: Intel Runner-Up: AOL Excellence In Improvement & Innovation Winner: Commonwealth of Pennsylvania Runner-Up: Bimbo S.A. de C.V. Excellence In Culture Creation Winner: SAP Americas, Inc. Runner-Up: U.S. Department of the Interior Excellence in Customer Services Winner: SAP Americas, Inc. Runner-Up: U.S. Department of the Interior The Thought Leader of the Year Award Winner: Rick Arpin, Senior Vice President and Corporate Controller at MGM Resorts. Read about Rick’s thoughts on Six Sigma/Lean implementations. 2013 Shared Services & Outsourcing Excellence Awards Winners Book for 2014 with your unpublished discount rate by emailing Visit the website at for updates to the event.4 BIGIdeas 2013 Speaker Download our Daily Dish to read the Event Recap. Missed the Awards? Download our Recap Awards Video here. Missed the show last year? Watch the full G6 videos here Each year, SSON’s Annual Excellence Awards recognizes the world’s most innovative and successful achievements in 5 categories – and this year’s winners each exemplified how they impacted their organization’s bottom line. 2013 Shared Services & Outsourcing Show Highlights
  4. 4. WWW.SHAREDSERVICESWEEK.COM Shared Services & OUTSOURCING WEEK 18th Annual North American March 12-14, 2014 Disney Contemporary, Orlando, FL UNPUBLISHED EARLY CUSTOMER DISCOUNT Available until Friday, September 13, 2013 Contact us today at to find out details. We’re pleased to extend to you a very special Join Us in 2014 Further questions on… VISIT OUR EVENT WEBSITE FOR THE COMPLETE PHOTO AND VIDEO GALLERIES: The Program? Contact Heather King +1-646-502-3253 Marketing-related Activities? Contact Kim Vigilia +44 (0)20 7368 9510 Delegate Pass Discounts? Contact Paul Rocco Sponsorship Opportunities? Chris Ritchie Sponsorship Director +1-212-885-2799 Anil Persaud Sponsorship Director, Accounts +1-212-885-2730 Join the SSON Social Community: