Quality Circles in Accounts                          ReceivableGabriela Manzo / Ramon RodriguezHP MexicoSeptember, 2010  1...
Accounts Receivables milestones:                                    YEAR                                          Mileston...
AR GDL facts:     •$ 58 Billions (USD) of Cash applied/year     •14 Countries supported in the Americas and EMEA regions  ...
Quality Circles History4   © Copyright 2010 Hewlett-Packard Development Company, L.P.
Quality Circles             Started in Japan 60s, 70s             Based on the works of Dr Kaoru Ishikawa             Wide...
Quality is everyones                              responsibility                             W.Edwards Deming6   © Copyrig...
Continuous improvement    Can be achieved only through:    • All employee participation    • Training and self-study.    •...
Quality Circles Definition          • Team of employees          • Have a common goal          • Diverse talent and experi...
Quality Tools          • Flow Chart          • Histogram          • Pareto          • Cause – Effect diagram          • Ch...
Quality Circles Projects     •   Natural teams     •   3 to 4 team members     •   With a coordinator     •   Select a pro...
Project opportunities     •   Internal Control     •   Metrics improvement     •   Customer satisfaction     •   Employee ...
AR Talent providerAR employees are valued by other HP organizationsNumber of employees that moved to another team with a p...
Quality Fair13   © Copyright 2010 Hewlett-Packard Development Company, L.P.
Quality Circles: final presentation     Slide             Phase                                                Contents   ...
Quality Circles     Grand finale!     April 30, 2010     17 projects presented     Employees received a     diploma     an...
Quality Fair II 16   © Copyright 2010 Hewlett-Packard Development Company, L.P.
Q&A17   © Copyright 2010 Hewlett-Packard Development Company, L.P.
Upcoming SlideShare
Loading in...5
×

Quality Circles in Accounts Receivables

1,061

Published on

HP Mexico's mantra is that 'Quality is everyone's responsibility' (W. Edwards Deming) - read how they achieved continuous improvement through group quality circle projects.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,061
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
46
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Quality Circles in Accounts Receivables

  1. 1. Quality Circles in Accounts ReceivableGabriela Manzo / Ramon RodriguezHP MexicoSeptember, 2010 1 Copyright 2010 Hewlett-Packard Development Company, L.P. L.P. © © Copyright 2010 Hewlett-Packard Development Company,
  2. 2. Accounts Receivables milestones: YEAR Milestone 2001 Operations start up for LAR 2002 US and Canada transition 2003 Compaq merge 2004 Spain and Portugal transitions 2005-2008 Acquisitions (Indigo, Scitex, Mercury) 2009 EDS transition2 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  3. 3. AR GDL facts: •$ 58 Billions (USD) of Cash applied/year •14 Countries supported in the Americas and EMEA regions •98 employees • Young educated work force • Language support 3 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  4. 4. Quality Circles History4 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  5. 5. Quality Circles Started in Japan 60s, 70s Based on the works of Dr Kaoru Ishikawa Widely used in Manufacturing5 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  6. 6. Quality is everyones responsibility W.Edwards Deming6 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  7. 7. Continuous improvement Can be achieved only through: • All employee participation • Training and self-study. • Use of quality tools.7 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  8. 8. Quality Circles Definition • Team of employees • Have a common goal • Diverse talent and experience • Employees have access to quality tools • Creative thinking • Learning together • Committed to the result • Achieve great results, greater than a single individual.8 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  9. 9. Quality Tools • Flow Chart • Histogram • Pareto • Cause – Effect diagram • Check sheet • Scatter diagram • Control charts9 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  10. 10. Quality Circles Projects • Natural teams • 3 to 4 team members • With a coordinator • Select a project. (Supervisor approval) • Apply quality tools • Results in 3-6 months. • Management support • Present results to GBS management • Receive proper recognition • Dedicate for 1-2 hours/week to the project • Monthly updates on progress to AR management10 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  11. 11. Project opportunities • Internal Control • Metrics improvement • Customer satisfaction • Employee satisfaction • Improve efficiency • Reduce cost • Reduce overtime. • Improve Turn Around Time. • Resolve problems : Issue log • Resolve problems: Escalation log • Eliminate rework • Eliminate errors11 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  12. 12. AR Talent providerAR employees are valued by other HP organizationsNumber of employees that moved to another team with a promotion. % vs ave. Year GBS Finance TOTAL HC FY09 8 6 14 16% FY10 6 5 11 12% Total 14 11 25 12 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  13. 13. Quality Fair13 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  14. 14. Quality Circles: final presentation Slide Phase Contents Issue statement, problem we are going to solve, current situation in a 1.- Define measurable way, team members, entity, impact in TAT, kpis etc. Current state, measures, show data for some months before the 2.- Measure improvement, charts, histograms Use of quality tools: Cause/effect diagram, flow charts, data analysis 3.- Analyze conclusions, pareto, Identify solutions that solve the root cause, new process flow, highlight 4.- Improve process changes, new tools used Benfits of the project , Results obtained, how do we control the process now, highlight results in a quantitative way, contrast results (before improvement, after improvement) % improvement, savings, dollars, kpis 5.- Control impacted, time.14 ©HP Restricted Copyright 2010 Hewlett-Packard Development Company, L.P.
  15. 15. Quality Circles Grand finale! April 30, 2010 17 projects presented Employees received a diploma and a bonus for their sucessful participation15 ©HP Restricted Copyright 2010 Hewlett-Packard Development Company, L.P.
  16. 16. Quality Fair II 16 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  17. 17. Q&A17 © Copyright 2010 Hewlett-Packard Development Company, L.P.
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×