Nordic SSO Forum 2012


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Nordic SSO Forum 2012

  1. 1. PRESENTSNordic Shared Services& Outsourcing Forum 2012 Book & Pay by 27th July and save up to €750!Munchenbryggeriet, Stockholm Facilitators include:16-17 October 2012 Patrik Hjelmberg, Shared Services Director & CEO,Shaping the future Bonnier Solutions AB Anna Ohlsson-Leijon,of Nordic SSO Senior Vice President, Head of Corporate Control & Services, AB Electrolux Bjarne Eriksson, Global Business Services Head of Shared Services, Post Danmark A/S Where are you on the map? Make your valuable move up the value chain Leela Lepik, Head of Shared Services, Finnair Nordic Sourcing Leaders share their expertise on successful sourcing strategy Johan Lönnholm, Chef Kundreskontra & BoSpar, Riksbyggen Servicecenter Create your “Big Data” Strategy Move beyond Record to Report for Metrics and Analysis to drive Toni Rannikko, improvement Director, Cargotec Shared Service Center Become an Agile Enterprise Joachim Schröder, Quality Improves x5 & Cost for Median Improves 26% in Global Manager Finance Development and Business Services Outsourcing, SKF Klas Wiberg, Evolve your End-to-End Process Head of Finance Nordic, Group Finance, Break down silos and achieve tangible results NordeaIN PARTNERSHIP WITH T: +44 (0)207 368 9300 E:
  2. 2.   CONFERENCE AGENDA    With the global economy in a continuous flux, cost cutting, optimisation and valuable service deliveryhas never been so important.Shared Services and Outsourcing is not exempt from this. Big Businesses are taking increasingly austeremeasures to drive down costs, and security in this market is only found through operating andcompeting beyond your previous best.Improvement is critical. In order to make these necessary changes and to gain access to theknowledge, strategies and tools to drive your operation to the next level of performance, SSONpresents the 8th Annual Nordic Shared Services & Outsourcing Forum 2012.Attend this comprehensive event and discover more on:  GBS Operations – how to move to a global footprint and avoid the pitfalls of your predecessors  Data & Analytics – exhilarate your customers through measured service delivery and identifying opportunities to improve  Sourcing Strategy – Nordic Sourcing Leaders share their secrets on the benefits and challenges of differing sourcing models  Process Build and Standardisation – harness the value of robust process and drive improvement through strategic automation  CRM – understand the value of leadership and culture in your relationship management  Talent Retention – leverage the power of social media to develop a motivated and retained talent poolWhat makes this event different?Gone are the days of back-to-back PowerPoints! Based on the success of 2011, our pure peer-to-peerexchange format is here to stay.Through extended discussion and keynote sessions, and our innovative ‘closed door’ interactiveformat, SSON’s Nordic Shared Services & Outsourcing Forum 2012 is the only event which will provideyou with an all-inclusive opportunity to benchmark, network and engage with your neighbours toexchange contacts and best practice across the region.Review the agenda for more insight into the programme and make sure you get in touch to attend!I look forward to meeting you in Stockholm this October.Kind Regards,Sarah YeConference ProducerShared Services & Outsourcing Network (SSON)
  3. 3.   CONFERENCE AGENDA   Day One, Tuesday 16th October 2012   08.00 Registration & Networking Coffee 08.50 SSON Welcome VISION 09.00 Nordic 101: Industry Review 2012 SSON delivers key insights into current sourcing trends and benchmarks to kick start our 2012 forum - providing the numbers that truly count and answering the questions everyone is asking: • How long will cost benefits be sustainable? • What’s shifting in terms of patterns with functional and process scope? • How can we prepare for Global Business Services? • What is the hype around business agility, outsourcing, cloud, and will they work for my organisation? 09.20 MOVING TO GBS – KEY STEPS IN THE JOURNEY Global Business Services are the aspiration of every SSO leader. And if you’re already doing it, making sure it’s viable, cost-effective and competitive is even more of a challenge. This opening session will deliver the insight needed into valuable sourcing strategy and the importance of building robust and competitive process in anticipation of the transformation. - Leverage the full benefits offered by service providers to guarantee smooth operations - Develop and extend services across a global matrix for advanced performance - Control at this level – how to win and lose at GBS governance 09.50 Next Generation Shared Services New business models, technologies, and a fresh mind set about collaborative work are fuelling the next wave of business process modernization. The key take away from the session will be:  REINVENT: What is the emerging operating model arising from changing market forces  RETHINK: New process-oriented solutions that integrate process work with technology-based collaboration platforms to deliver business agility as well as savings.  REWIRE: Practical tactics for tomorrow for shared services decision makers to set up for long-term value Cognizant WHISTLEBLOWER!  10.30 Nordic Sourcing Leaders: Strategies for Scandinavian Success Global sourcing models have evolved considerably within the Nordic region. This is not without its share of obstacles. Recession, regulatory change and demographic shifts all amplify the need to evolve to survive. The NSL brings together 6 leading sourcing experts from across the region to offer you the opportunity to put them under the spotlight. From sourcing strategy, to the captive vs. outsourcing debate and much more – gain the expert insight you need to formulate ‘sink-or –swim’ strategies for success. Questions will be submitted in advance and there will also be an opportunity for questions to be asked from the floor. 11.00 Networking Coffee Break & 121 MeetingsINTERACTIVE  INTERACTIVE DISCUSSIONS Power points are a thing of the past. The following streamed forums offer a refined and structured  session format to enable high‐level discussion and peer‐to‐peer exchange. With expert facilitators  pushing dialogue forward, these sessions are your opportunity to drive the agenda and tailor sessions  to your focus.
  4. 4.  12.00 Start of Streamed Interactive Discussions – Pick one session per time slot.  Gold Standard is invitation only Start-Up Boot Camp Optimising and Value Add Gold Standard – Senior  SSON analysts noted that Participation Forum* Process Optimisation is the Nordics are a hotbed of crucial in developing as a Leaders need to learn too! new SSCs. Come to this value centre rather than This stream is designed for stream for the ultimate cost burden. Understand SSO Leaders to share insight insight into taking your first the strategy behind and and exchange strategic steps execution of excellence to best practice in these move up the value chain boardroom style sessions *Pre-qualification required Everything You Need to AIM For EXCELLENCE - How RFP to Delivery – The Know about Setting Up Does Your Infrastructure Cargotec Experience Quick migration and stabilisation Help You? are key to effective set up. Use Toni Rannikko, Director, this session as your brief on what With value vs. cost being Cargotec Shared Service to do, and what to avoid. the highest priority across all Center • Design and influence the sectors, use this Financial business– kick-start buy in from Services case study to the outset develop a value centre • Gradual transition or one big upheaval- what’s the best infrastructure: approach? • Learn how to ensure quality in • Manage the change - learn remote services your employees understand • Report for success – discover about the transition and how to how important financial handle it reporting is for your organisation • Make sure you have control – the importance of governance Marie-Lousie Wingard, Head of HR Service, Electrolux Klas Wiberg¸Head of Group Finance, Nordea13.15 Networking Lunch Break & 121 Meetings14.30 Delivering the Business Automation – A Success Driving Business Excellence Case: Re-visit Your Story? through Selective Sourcing Roadmap Organisations are seeing a Through this interactive case multiplier effect in the value Ensure the viability of your SSC study, discover the real benefits and discover the roadmap for created when they engage of automation and how to providers with global footprint and standardisation to ensure that manage the challenges of new decisions made will yield long strong industry domain expertise.. technology This discussion will bring together term value. • Streamline and optimise key buy and sell side players to • Develop a realistic forward plan operations discuss: for stability • Build the business case for • Current state and value • Create a sustainable culture of automation internally – buy in proposition of the sourcing models continuous improvement from counts! • Balancing different priorities to Day 1 • Remove time-consuming tasks gain optimal results from providers • Buck the trend – learn how to make way for higher value • The evolution of the Business sticking to the original plan pays service delivery Process as a Service model dividends! Joachim Schroeder, Finance Development and Outsourcing Lead, SKF15.45 Networking Coffee Break & 121 Meetings16.15 Price Modelling for Internal Make Your Partnerships Location Strategy Scan: Customers Work for You Where’s Hot for 2012? Whether you run an • Explore current location Internal pricing is an outsourced, captive or trends to discover the important tool in the hybrid model – how does potential for improved economic governance of your existing relationship delivery a company. provide the “value” you are • Identify the challenges of looking for? site selection and how to Simplicity, focus on overall This session will help you; overcome them company profitability, • Assess and categorise the • Dissect the value of maintenance of market type of relationship areas independence and emerging markets – will between your shared they really work for you? the creation of cost- service centre / BPO consciousness for the provider and the customer entire company.
  5. 5.   Johan Lönnholm • Provide a mutually  Chef Kundreskontra & agreed strategic direction BoSpar for where that relationship  Riksbyggen Servicecenter will progress • Give you 3 Top Tips for each stage of your shared services / BPO cycle Lela Lipik, Head of Shared Services, Finnair17.30 Recruit the Best – and Retain Them! Branding to Attract Talent What are your current employees saying about your business? How did “passion for publishing” become “passion for service” – living the family company’s values! Being proud of the brand and use it to attract, retain and develop employees. Use your own competence to create your own competence development academy. From traditional recruitment strategies to new and interactive methods. Discover how to leverage social media and brand loyalty to recruit the best to your organisation. And keep them there! Patrik Hjelmberg, Shared Services Director & CEO, Bonnier Solutions AB18.15 Chairman’s Closing Remarks – End of Conference Day OneDay Two, Wednesday 17th October 201208.30 Registration09.15 Chairman’s Recap on Day 109.30 Case Study: Working Together Learn from Philips’ Shared Service journey on how to successfully manage customer and provider relationships. Working within a hybrid model presents the full range of challenges, however Philips have mitigated these by adopting a top down working methodology of ‘working altogether’. Find out more from the front line of service delivery! Aurelie Brousse, Service Delivery Lead, Nordics, Philips10.15 Influence your C-Suite to Leverage Maximum Value from Your Operations? How does the C-suite perceive the countless issues that can arise from SSO? Learn what elements of your operation can be improved, and why that will make your management sit up and take notice! • What are your yearly targets and objectives? Are they SMART and can you deliver? •What tools are there to optimise your operations? •Examine how you can really keep your customers happy and derive value from your strategic partnerships Jacob Austad, MSc Lean operation CO-M&OE - LEAN Office, Nestle10.45 Networking Coffee Break & 121 Meetings11.15 KPIs vs. Business Performance Metrics – BIG DATA has the Answers You Need! What do your reporting figures tell you? How valuable is this information in terms of tangible improvement? Understand not only what to capture, and how to present it – but also what this means in terms of meaningful change and the development of your business. • Utilise data to build value perception with your corporate team • Spot trends, and cross reference data to truly understand your business metrics • Develop key controls, valuable tools and meaningful reporting Anna Ohlsson-Leijon Senior Vice President, Head of Corporate Control & Services Electrolux12.30 Networking Lunch Break & 121 Meetings
  6. 6.   ROUNDTABLE DISCUSSION GROUPS: Choose one from the following industry specific13.30  roundtables to tackle your most pressing functional challenges:  Global HR Systems and Service Delivery Extracting Real Insight From Model: Benefits up for grasp! Tax Data in Shared Service Centres - The Rise of the Who needs transformation? How can Analytics Approach you deliver effective service with no support in place? • Discuss the basic analytics proposition - Are you ready to globalise HR systems • Look at where this may be applied in and processes? the shared services centre arena - Keeping the faith - maintaining • Consider specific examples of how momentum on a long transformation compliance and reporting data can be journey accumulated into a detailed analysis of -Partnering with Finance to achieve effective tax rate through analytics maximum benefit for the business Cloud Services: Next Level Delivery Finance Transformation - • Are you extending and complimenting Views From the Front Line your existing model with cloud services? With increasing pressure on the finance Find out how to: functions from demanding stakeholders • Measure and monitor the initiatives feeling the pinch – what are you doing and to ensure insight, speed of deliver and Outcomes value for money from your function? • Measure and monitor the initiatives Share top tips on: and - efficient effective transaction Outcomes processing • Communicate the perceived benefits - fulfilling a "business partner" role per business unit – and decide which • Share lessons learned, results and the ones are best suited to the Cloud. factors for success • Discuss how partnering in a hybrid model can add value14.15 Networking Coffee Break & 121 Meetings15.15 Final Exchange: SSON Forum Review15.45 Chairman’s Closing Remarks16.00 End of Conference
  7. 7.     ABOUT THE EVENT  Sponsors and Exhibitors Key Note and Meeting Sponsor  Website:  Todays C‐level leaders are pressured to cut costs, tighten controls and improve performance, without disrupting internal  organisations or customer relationships. Fortunately, BPO has evolved. Its now about partnering with trusted experts to  transform key business processes ‐ and reach the next level of business advantage. We help you save costs immediately, while  making refinements that make businesses work smarter.  With the right BPO partner, you can redirect valuable resources more efficiently and strategically. Turn to us and turn your  internal resources into core capabilities to differentiate and build your business. Our approach pairs process and system  experts who understand your industry. The same team stays with you across the entire lifecycle of business process  transformation ‐ from planning and development, to replication and operation.  With Cognizant, you have access to the best talent in the world, all dedicated to delivering the IT, consulting, infrastructure  and business process outsourcing services you need. Get the results your business demands with higher levels of continuity,  accountability, intellectual ‐ property protection. Get the partnership your business deserves. Cognizant is a member of the  NASDAQ‐100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest  growing companies in the world. Visit us online at    Key Note Sponsor  Website:   Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and  Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning  business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” – helping  clients create successful and adaptive businesses.  A company recognised globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation  and an organization wide commitment to sustainability, Wipro Technologies has 120,000 employees and clients across 54  countries.    Silver Sponsors  Website: Genpact Limited (NYSE: G), a global leader in business process management and technology services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across their enterprise.  Genpact’s Smart Enterprise Processes (SEPSM) framework combined with industry vertical expertise leads to superior business outcomes. Genpact’s Smart Decision Services deliver valuable business insights through targeted analytics, reengineering expertise, and advanced risk management.  Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services.  The company’s 58,500+ global professionals deliver services from a network of 70 centers to its 600+ clients.
  8. 8.     ABOUT THE EVENT   Silver Sponsors (Cont.)                   Website:     Meeting Sponsors                   Website:   Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Limited, was set up in April 2002. Infosys BPO focuses on  integrated end‐to‐end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity  improvements, and process reengineering.  Infosys BPO operates in India, the Czech Republic, Poland, Mexico, Brazil, USA, China, the Philippines and Australia, and as on  December 31, 2011, employed 20,251 people. It closed FY 2010‐11 with revenues of $426.8 million.                 Website:  Trintech is the leading global provider of integrated software solutions for the “Last Mile of Finance”. Trintech’s Unity Suite  automates account reconciliations; financial close management; regulatory and statutory reporting; XBRL tagging; and financial  control and compliance testing. More than 600 clients and 100,000 users worldwide benefit from an enterprise wide view into  critical financial processes, and are able to increase efficiency, transparency, shorten cycle times, lower costs, and reduce risk,  whilst complying with internal policies and external legislation.  Whether you are operating through an in‐house finance operation, BPO, or Shared Services model, our Unity Financial Software  Suite underpins your critical financial compliance, financial risk management, and finance transformation projects by automating  and standardising processes, reducing reliance on uncontrolled spread‐sheets and providing access to critical decision‐support  information. In short, Trintech will free you up to leverage your finance data and resources for strategic purposes rather than  spending your time grappling with the finance process.  Trintech clients include Intel, Google, Microsoft, RR Donnelley, Regis Corporation, Walmart, O2, Blackstone, BAE Systems, Skype,  HSBC and Toyota Financial Services.  Visit Trintech on our Stand and we will be pleased to discuss your own challenges, objectives and our potential solutions.  Website: OpenText Business Process Solutions (BPS) are designed to deal with fragmented processes by better empowering people to work more efficiently while giving management the visibility to focus on measuring and meeting goals. To support this vision, our BPS leverage our best‐of‐breed product portfolio to deliver dynamic process and case‐based applications ‐ supporting each step of a process without limitations imposed by the device, channel, type of information, or context.
  9. 9.     ABOUT THE EVENT   Exhibitors  Website:               Website:  INVEST LITHUANIA is a team of more than 30 professionals actively working to facilitate foreign investors in Lithuania, as well as to spread the word all around the globe about immense business opportunities on the biggest market among the Baltic countries. INVEST LITHUANIA invites foreign businesses to join the club of foreign investors already feeling at home in Lithuania: BARCLAYS BANK (UK), WESTERN UNION (USA), COMPUTER SCIENCES CORPORATION (USA), CITCO (Netherlands), MIRROR ACCOUNTING (Norway), TRANSCOM (Luxembourg) and many others. The team of INVEST LITHUANIA facilitates foreign investors in Lithuania by:  ‐ Providing information and consultancy on investment opportunities in Lithuania  ‐ Making analyses on local offerings and providing benchmarking services to investors  ‐ Searching for matching local partners and building contact networks  ‐ Guiding through the investment location selection process and organising company visits  ‐ Providing investment aftercare services INVEST LITHUANIA is ready to take care of what you really care. Free of charge.                     Website: The Investment and Development Agency of Latvia (LIAA) is a state institution offering an integrated, cost‐free business consulting solution for foreign companies looking at establishing a new business or expanding their base in Latvia. A dedicated team of experts will assist you free of charge during all stages of planning and implementing your investment project and will serve as intermediary between you on one side, and local institutions, municipalities and private companies such as recruitment agencies, office and industrial real‐estate dealers, legal service providers and banks on the other. LIAA also administers state support programs via EU Structural funds geared towards private enterprise development. Latvia ‐ and Riga in particular ‐ offers a tailor‐made „Plug & Play” package for your shared services needs by presenting the best international accessibility in the Baltics, motivated and quality labor pool, competitive cost base, excellent offices to choose from and several cash grants thus contributing to your organization’s internal effectiveness and overall profitability. 
  10. 10.     ABOUT THE EVENT   Maximise Your Involvement: Sponsorship and Exhibition Opportunities  Nordic Shared Services & Outsourcing Forum 2012 is attended by senior officials and decision‐makers from industry, bringing together  buyers and suppliers in one location.  Focused and high‐level, the event will be an excellent platform to initiate new business relationships. With tailored networking, sponsors  can achieve the face‐to‐face contact that overcrowded trade shows cannot deliver.  Exhibiting and Sponsorship options are extensive, and packages can be tailor‐made to suit your individual company’s needs. Most packages  include complimentary entry passes, targeted marketing to industry officials and executives, and bespoke networking opportunities.  Other features of sponsorship include:   Prominent exhibition space in the main conference networking area   Participation in comprehensive pre‐event marketing campaigns   Tailored marketing strategies to suit your organisation’s size, capabilities and individual requirement  For more information and to discuss the right opportunity, contact us on +44 (0)207 368 9300 or      Website:  Become a member here: The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals worldwide, with over 60,000 members. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.  SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offices in New York, London, Sao Paulo, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services.  Media Partners  Website:   Outsource magazine has been an indispensable resource providing news, views, analysis and thought‐leadership for the global outsourcing community since 2005. Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, shakers and decision‐makers at the heart of the outsourcing space. Our in‐depth coverage of important events and trends, interviews with both high‐profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies.  Website: Outsourcing in Poland is an annual directory covering Polands BPO/Shared Services/Outsourcing sectors, and is the most complete directory of such firms operating in Poland.  Published by BiznesPolska Media, an American firm based in Warsaw, with business media operations in Internet, Print and business Awards Events.  BiznesPolskas b2b titles include Wind Energy, Equities Poland, CityInvestPoland, Top Offices and Shopping Centres Poland, and Food Exports Poland.
  11. 11.    Media Partners (Cont.)      Website:   Professional Outsourcing magazine and website are both completely independent and free from any vendor influenced editorial.  They are recognised by key industry figures for their hard‐hitting investigative editorial that pull no punches. In addition, they are  the magazine and website for strategic decision‐makers. Each magazine gives you:  Focus: The key vendors, the key people, the big picture, and the small print.  Analysis: Expert commentary on the stories and themes of the moment.  Management Briefings: Sector‐by‐sector reports and high‐level advice.  Available quarterly from Purple Cow Media, Professional Outsourcing is the title that leading event and conference organisers select  as their outsourcing partner of choice.  Independent editorial not advertorial      Media Partnership opportunities please contact: Stephanie McMillan on +44 (0)207 368 9327 or email
  12. 12. Nordic Shared Services 5 Ways to Register & Outsourcing Forum 2012 TEL: 0800 652 2363 or +44 (0)207 368 9300 Munchenbryggeriet, Stockholm 16-17 October 2012 Fax: +44 (0)207 368 9301 To speed registration, please provide the priority code located on the mailing label or in the box below. My registration code PDFW Post: IQPC Ltd., 129 Wilton Road, Victoria, London, Please contact our database manager on +44(0) 207 368 9300 or quoting the registration code above to inform us of any changes or to remove your details. SW1V 1JZ End User Pricing Book and Pay by 27TH JULY 2012* Standard Price ONLINE: Two-Day Conference SAVE w750 w749 +VAT** w1,499 +VAT** Email: Vendors, Suppliers & Regional Development Agencies Standard Price Team Discounts* IQPC recognises the value of learning in teams. Groups of 3 or more Two-Day Conference w3,999+VAT** booking at the same time from the same company receive a 10% Each stream can only accommodate a limited number of participants to guarantee interactive discussion and appropriate peer-to-peer exchange. discount, 5 or more receive a 15% discount, 7 receive a 20% discount. To ensure your place is confirmed, please be sure to pick your stream when you register: Only one discount available per person. Two-Day Conference Optimising Operations Gold Standard* *Pre-qualification required – Director level and above VENUE & ACCOMMODATION * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction with Venue: any other offer. **All Prices are exclusive of Swedish VAT at 25%. VAT registration No. SE 5020 6682 2301 München Bryggeriet Event & Konferens Torkel Knutssonsgatan 2, Stockholm 118 25 Sweden Delegate Details Please photocopy for each additional delegate ACCOMMODATION: Accommodation to be released shortly. Please check Mr Mrs Miss Ms Dr Other for further information Rank First Name Free Online Resources Family Name Job Title To claim a variety of articles, podcasts and other free resources please visit  Tel No. Digital Conference On CD-ROM Email Yes I would like to receive information about products and services via email A digital version of the conference proceedings, including all presentations, is available to buy.  Organisation 6 I cannot attend the event, please send me the CD Rom priced at Nature of business £599 plus VAT Recent digital conferences available - £599 plus VAT each Address 6 SSOWeek 2011 Postcode Country 6 European HR Directors Summit 2011 Telephone 6 Please send me conference materials indicated above 6 I have filled out credit card details below Fax For further information Please call: 0207 368 9300 or email: Approving Manager To search IQPC’s archived conference documentation visit: Name of person completing form if different from delegate Terms and Conditions I agree to IQPC’s cancellation, substitution and payment terms Please read the information listed below as each booking is subject to IQPC Ltd standard terms and Special dietary requirements: Vegetarian Non-dairy Other (please specify) conditions. Return of this email will indicate that you accept these terms. Payment Terms Upon completion and return of the registration form full payment is required no later Please indicate if you have already registered by: Phone Fax Email Web than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a €65 (plus VAT) Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received.CONFERENCE CODE: 11886.005 Payment Method IQPC Cancellation, Postponement and Substitution Policy You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at Total price for your Organisation: (Add total of all individuals attending): another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted Card Number: VISA M/C AMEX cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that Exp. Date: Sec: IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the Name On Card: date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume Billing Address (if different from above): no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event City/County/Postcode Cheque enclosed for: s (Made payable to IQPC Ltd.) shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances (Please quote 11886.005 with remittance advice) beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers IQPC Bank details: HSBC Bank Plc, 67 George Street, Richmond, Surrey, TW9 1HG, United Kingdom and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will Sort Code: 40 05 15 Account No: 59090618 IBAN Code: GB98 MIDL 4005 1559 0906 18 be updated on our web page as soon as possible. Swift Code: MIDLGB22 Account name: International Quality & Productivity Centre Ltd. Discounts All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be CLICK HERE TO SUBMIT combined with any other offer. PAYMENT MUST BE RECEIVED PRIOR TO THE FORM NOW VIA EMAIL CONFERENCE