8 steps to successful change

Shared Services Change management is often cited as the biggest A visual guide impediment to successful shared services — to avoid classic and outsourcing implementation. But it is& Outsourcing change management manageable and predictable, if you follow a few simple rules. For more...Change Management: mistakes Sourcing Change’s Deborah Kops lays it out... info@sourcingchange.com www.sharedservicesweek.com 1. 10– 50– 1 15% 2. 70% Day 1 Change management and outsourcing change by the INVEST MAKE ...initiatives starts ...overarching implementation plan is critical numbers IN ...optimum 10-15% ...percieved failure rate A program day 1 CHANGE of budget on change management PLAN Ten+ ...potential 17 5% most change efforts spend only 5% on employee concerns 3. LISTEN TO 90% ...planning eliminates 90% of the guesswork YOUR ...years is average stakeholder groups tenure of affected staff SHAREHOLDER 4. 5 3 COMMUNICATE 5 ...maximum attributes to change at once is 5 EFFECTIVELY 1 ...organisation to speak with one voice ...components of initial messaging ...work generations in 4 phases Sponsors 6. ...2 most important Managers messengers are sponsors 2 5. USE THE RIGHT 7x7 ...effective change results from communicating 7 times/7 ways REINFORCE and managers MESSENGERS 7. STAY 18 ...months to expand 24/7 ...change programs in effect 24/7 infinite number of opinions THE 8. ...reinforcement of behaviour COURSE ...no 2 organisations change ONE CHANCE the same way 12 3 times more powerful than 1 announcement 01 02 03 TO GET IT RIGHT 6 2 1 04 05 06 07 08 09 chance to get ...months to adopt it right ...months to embrace 10 11 12© Deborah Kops, Sourcing Chnage

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8 steps to successful change

by Shared Services & Outsourcing Network (SSON) on Sep 27, 2012

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