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Future of Work




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    Future of Work Future of Work Presentation Transcript

    • Future of Work14th May 2012Martin KochmanGlobal Lead BPS Solutions
    • Future of WorkPowerful social, technical, andeconomic forces are compellingnew ways of workingBusiness ImpactOrganizations are re-defining“core” versus “context”Shared ServicesEco-system emerging to deliver costefficiencies, access to talent andtechnology-based innovation2 | ©2012, Cognizant
    • The Future Of WorkPowerful social, technical, and economicforces are compelling new ways of working3 | ©2012, Cognizant
    • The Changing Worker/Consumer• Millennials are soon to be the majority of your employees and customers• Those born between 1975 and 1995 • 1/3 of the world’s population • Largest, most unified generation in the history • See globalization and virtualization as the norm, not the exception4 | ©2012, Cognizant
    • The Millennial Mindset impacts your ServicesThe Sunday Night Experience The Monday Morning Experience PC: $800 • Monolithic ERP iPhone: $300 • Telco from the 1800s Social apps: Free • Collaboration means Experience: Priceless yelling over the cubicle • Experience: Ugh…5 | ©2012, Cognizant
    • The Changing Business EnvironmentiPhone is being iPad is beingdeployed and tested by deployed and tested by 34% 66% 90% of global Workforce of workers want access of organizations will will be mobile work or personal info support corporate information from company devices applications on workers by 2012 anytime anywhere personal devices by 2014 6 | ©2012, Cognizant
    • Business ImpactRe-defining “core” versus “context”7 | ©2012, Cognizant
    • Core versus context The New Core • Design • Marketing • Customer Experience • Product Integration The New Context • Manufacturing • Supply Chain • Logistics "Designed by Apple in California, Assembled in China"8 | ©2012, Cognizant
    • Shared ServicesAn emerging eco-system9 | ©2012, Cognizant
    • Future of Work is in the present Which of the following statement do you think best describe changes that will occur in your organization over the next three years? Select up to three. (% respondents) Cross-functional terms will become more important within the organization. 45 Process My organization will use more collaboration technologies. 41 collaboration My organization will structure its operations based on the most efficient use of skill sets and resources, independent of geography. 35 My organization will outsource more functions. 26 My organization’s teams will be increasingly dispersed geographically. 25 My organization’s employees will increasingly work remotely. 22 Process My organization’s external partners will be increasingly dispersed geographically. 21 virtualization Younger workers entering the organization will exert pressure for a more collaborative and flexible work environment. 20 My organization will offer more flexible work arrangements (such as telecommuting, flexible hours, etc.). 18 Others 1 The organization will remain essentially the same as it is today.Source: Next-Generation CIOs; a Cognizant study in 5cooperation with the Economist Intelligence Unit Don’t know/Not applicableBase: 402 IT and business decision makers – director andabove – from Europe and North America. 110 | ©2012, Cognizant
    • Eco-system: a world of options Financial Transaction Payments and invoice Dynamic Spend Mgt. P2P & O2C Automation automation software E-Procurement Automation & Doc. Mgt Supply Chain Mgt.Revenue Cycle Management Procure to Pay / Document & Content P2P & O2C Automation T&E Automation P2P & O2C Automation P2P & O2C Automation P2P Automation Mgmt Automation P2P & O2C Automation Document Mgt & SAP Driven P2P & O2C Automation O2C & SCM Automation P2P & O2C Automation ECM Automation Procurement P2P Automation O2C Automation P2P Automation E-Procurement Auto Auto Auto Reconciliations, Accounting S/W for Auto Reconciliations Period Close Automation JEs & Cash Apps SMEs & Cash Apps Record to Report Reconciliations Reconciliations for SAP Bank Reconciliation & Accounting & Accounting Business Document Accounting S/W for Accounting S/W for Business Solutions Tax Distribution Solutions Automation SMEs SMEs11 | ©2012, Cognizant
    • Panel Discussion Claudio Altini KPMG Analyst Side Perspective Gaurav Gary Critchley Khandelwal, Future of Head of Shared Unilever Shared Services Buy side Services Operational perspective Perspective Moderated by Deborah Kops12 | ©2012, Cognizant