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  • 1. European HR Directors’ Summit 18th–19th September 2012 London, UK Drive operational Speakers include: change, utilise the latest Yves Demaeght, technology enablers and Global Leader Human Resources, Cytec generate effective Annette Reid, strategies for staff Global Talent Management Director & SVP Organisation Development, Aviva development within your Glenda Jones Williams, HR Operation Head of Policy & Employee Relations (Europe), Coca-Cola> Improve efficiency and cut costs with Dermot Toberty, HR Director, Royal Mail the latest technological solutions including employee-manager self service Darren Bartholomew, Head of HR Planning, HRIS and Shared> Retain your best talent with a clear Services, SELEX Galileo staff development structure and talent recognition programmes Helen Dickens, Senior Manager, EMEA HR Direct Services,> Maximise performance by developing Symantec effective HR models encompassing all Nick Speight, aspects of your business Head of HR Services, Sainsbury’s Richard Baggaley, Global HR Manager, Global Supply Chain & Life Sciences, GE Healthcare Hear for the first time how the Royal Mail implemented their People Systems t: +44 (0)207 368 9300 Portal; one of the largest SAP instances e: enquire@iqpc.co.uk in the world! Register online today www.europeanhrsummit.com
  • 2. Dear Colleague,As we draw closer to the Olympics, it is worth remembering that achieving a truly world class HRoperation is no sprint, but rather a marathon. Many of the strategies and solutions that you areimplementing are not quick fixes but rather investments for the future.It is with this mind-set that the European HR Directors’ Summit has been conceived both in terms of itscontent and its format. Designed to allow you to engage in a free and open exchange of ideas andstrategies away from microphones and endless sales pitches, the summit is the ideal environment inwhich to exchange the best practice that will help you reach the next step in your HR journey.The new networking driven format is built around interactive streamed sessions which give you theunique opportunity to discuss HR issues that matter to you and your business in greater depth. Thesessions will be facilitated by recognised HR leaders and are ideally placed to answer those tabooquestions you normally save for the coffee break.Feedback on this format from last year includes:“The event was very valuable - the smaller discussions sessions were particularly valuable.” Shane Devlin, Business Services Organisation, Director of BSTP“Very useful and thought provoking. The most practically useful event Ive attended, concentratingon real experiences rather than just academic theory.” Melanie Jones, Org Design, ASDA“An exceptionally good use of time”. Richard McGinley, HR Project Manager, CA TechnologyOn behalf of SSON and our expert facilitator panel, I urge you to take this opportunity and utilise theexpert knowledge on offer to drive your HR operation to the next level in its development.I hope to meet you in September. Senior level attendees are already confirmed from: • Diageo • YouGov plc • European Patent Office • Diageo • COWI • Pliva Croatia Ltd • National Commercial Bank of Saudi Arabia •Vanessa Lovatt Banque Internationale à Luxembourg • A. P. Moller – Maersk A/SDivisional Director, SSON • Coca-Cola Hellenic • EDF Energy Ltd. • Alliance Boots • Merial Animal Health Division of Sanofi • Panasonic Avionics Corporation • Schlumberger • Etihad Airways •PS – There are a limited number of discounted passes available until July 13th - you couldsave £200 just by booking before then! www.europeanhrsummit.com
  • 3. CONFERENCE AGENDADay One, Tuesday 18th September 201208.30 Registration & Networking Coffee09.00 SSON Welcome09.10 Chairman’s Opening Remarks09.20 Perfecting Employee Relations in a global HR structure - Define what this means for your business and establish tangible objectives - Understand why excellent employee relations are essential to a successful global business - Identify the major challenges and enablers for success Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola10.05 The People Systems Portal – the next stage of Royal Mail’s HR transformation journey In 2003 Royal Mail embarked on a huge HR transformation process, the final stage of which is the implementation of a new HR program: The People Systems Portal. The system will look after 150,000 managers and employees making it one of the largest single SAP instances in the world. Dermot will: enabling both manager and employee self service making it Dermot will: - Highlight key learnings from the entire transformation journey - Explore in detail the final stage of the implementation which is due to conclude in August 2012 - Discuss what the system means for Royal Mail going forward and how it has enabled them to improve the way they operate Dermot Toberty, HR Director, Royal Mail10.50 Networking Coffee Break11.10 Speed Networking Session Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges11.30 Achieving technology integration at Lloyds Banking Group - Understand the parameters and objectives of the Lloyds transformation journey from its inception - Explore the challenges faced and solutions employed - Hear what conclusions can be drawn at the end of the two year journey and what the future holds Speaker information coming soon! www.europeanhrsummit.com
  • 4. CONFERENCE AGENDA12.15 Pick Your Room Creating Effective HR Models People and Culture HR Tech Development Continual HR Creating solid career Driving success through Transformation in Mature paths to retain your best self-service at Marks &TAILOR Service Centres staff Spencer YOURAGENDA • Increasing the value • Strategies for • Empowering proposition & scope providing lateral and employees to take of a HR Shared vertical movement control and drive Service Centre • How to develop a value up the chain simple, structured with self-service • Utilising analytics to approach to options respond to the voice retaining staff that • Improving the of the customer creates transparency transparency of your and demonstrable business to increase • HR Delivery in EMEA: career progression employee trust and international • Best practice for ultimately challenges and communicating performance opportunities for the career paths across • Changing the HR Shared Service the business to attract behaviour of high Centre the best shared touch service – services team ensuring other HR colleagues help drive customers to practice self-service Helen Dickens, Peter Higson This session is reserved for a Senior Manager, leading solution provider- if Service & Account EMEA HR Direct Services, you think your service would Manager Symantec Corporation be of interest to our Marks & Spencer* delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk13.15 Networking Lunch www.europeanhrsummit.com
  • 5. CONFERENCE AGENDA14.15 Pick Your Room Creating Effective HR Models People and Culture HR Tech Development Aligning your HR operation Imbedding a customer Latest innovations in with business objectives to services culture into your remote working and theTAILOR ensure productivity and HR operation Cloud YOUR increased profitsAGENDA • Optimising your HR • Are you happy with • Explore how the business partnerships the level of customer cloud can to drive your strategic service your HR team dramatically improve agenda is providing? Do they remote working • Maintaining profits by identify with • Consider roll out for ensuring operational customers? smart phones activity does not • Is commerciality more overshadow long important than • Understand the term business customer-centricity in security challenges objectives next generation HR? and how to mitigate • Examine workforce Can HR shared them analytics tools that service ever be truly will effectively support customer focused? your business • Ensure process rigour and efficiency are not prohibiting great customer service Speaker info coming Nick Speight This discussion will be run by soon… Head of HR Services a representative of Workday, Sainsbury’s and a Workday client15.15 Afternoon Networking & Coffee15.35 Striking a balance between external and internal HR shared services - What to outsource? - Assess the pros and cons of single versus multi-process outsourcing - Successful measurement and communication techniques to ensure vital drivers behind shared service centres implementation are consistent across key stakeholders Jackie Smithen - HR Service Director, GSK16.20 Panel Session: Turbulent economic times ahead - What does the future hold for the HR professional? INTERACTIVE17.00 Close of Day 1 www.europeanhrsummit.com
  • 6. CONFERENCE AGENDADay Two, Wednesday 19th September 201208.30 Registration & Networking Coffee09.00 Chairman’s Recap on Day 109.10 Horses for courses: Perfecting Talent Management - Creating innovative talent management strategies that drive the business forward - Proven successful strategies for developing and retaining staff - Communication techniques to improve employee engagement and build an inclusive culture Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva09.55 The HR Transformation Journey at Cytec Industries - Understand Cytec’s previous traditional HR structure and from where the impetuous for change was born - Explore in detail the challenges faced both internally and externally - Evaluate the overall success of the transformation just two months after completion Yves Demaeght, Global Leader Human Resources, Cytec Industries10.40 Networking Coffee Break11.10 Speed Networking Session Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges11.40 Pick your Room TAILOR Creating Effective HR People and Culture HR Tech Development Models People Development Leveraging Long Term YOUR Evolution of the HRO Returns on HR AGENDA Model at SELEX Galileo Technology Investments • The journey to an • Establishing the goals • Choosing between outsourced model - and objectives SAS and custom why outsource? platform solutions • Adapting the model • Understand the • Understand the to suit an evolving people performance difference between business framework at DHL simply collecting more and how it has been data or generating • Where next? A look utilised to maximise business intelligence at the next results generation of • Ensure you are services, contracts improving and governance performance and capability versus key Darren Bartholomew, This discussion will be run metrics Head of HR Planning, HRIS by a representative of Session reserved for a Towers Watson, leading solution provider- if and Shared Services, and a Towers Watson client you think your service SELEX Galileo would be of interest to our delegation contact +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk www.europeanhrsummit.com
  • 7. CONFERENCE AGENDA12.40 Networking Lunch and summary remarks14.00 Pick Your Room TAILOR Creating Effective HR People and Culture HR Tech Development YOUR Models Maximising People Streamlining payroll AGENDA Partnering with HR Performance at operation – Taking the Centres of Excellence & Bombardier next step Shared Services: A transportation strategy for Success • Increasing the value • Transition of UK proposition & scope • Identify the goals and payroll, expense and of a HR Shared objectives fleet services to a Service Centre Shared Service Centre • Utilising analytics to • Understand the respond to the voice people performance framework at • Transition of payroll of the customer Bombardier and how and expenses from • HR Delivery in EMEA: it has been utilised to legacy systems to SAP international maximise results challenges and opportunities for the Accounts Payable • Establish key management and HR Shared Service takeaways for Centre restructure implementation into your HR operation Richard Baggaley, This session is reserved for Sara Thompson* Global HR Manager a leading solution Head of Operations & Global Supply Chain & Life provider- if you think your Performance Improvement Sciences, service would be of interest Bombardier Transportation GE Healthcare to our delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk * Subject to final confirmation15.00 Close of Conference www.europeanhrsummit.com
  • 8. ABOUT THE EVENTSponsors and Exhibitors Website: www.workday.comWorkday is the leader in enterprise-class, Software-as-a-Service (SaaS) solutions for managing global businesses, combining alower cost of ownership with an innovative approach to business applications. Founded by PeopleSoft veterans Dave Duffieldand Aneel Bhusri, Workday delivers unified Human Capital Management, Payroll, and Financial Management solutions designedfor todays organizations and the way people work. Delivered in the cloud leveraging a modern technology platform, Workdayoffers a fresh alternative to legacy ERP. More than 280 customers, spanning medium-sized organizations to Fortune 50businesses, have selected Workday. Website: www.towerswatson.comTowers Watson is a leading global professional services company that helps organizations improve performance througheffective people, risk and financial management. With 14,000 associates around the world, we offer solutions in the areas ofemployee benefits, talent management, rewards, and risk and capital management.Our focus is on giving you the clarity to make the right decisions and take the right actions. And our approach is grounded inperspective – the kind that comes from our deep experience working on a wide range of issues. But more important, ourperspective begins at eye level – with a clear understanding of your organization, the way you work, your goals and yourchallenges. By connecting the big picture and your picture, our consultants in the Stockholm office will we help you achieve real-world results. The Stockholm office service clients across the all Nordic countries. Website: www.opentext.comOpenText Business Process Solutions (BPS) are designed to deal with fragmented processes by better empowering people towork more efficiently while giving management the visibility to focus on measuring and meeting goals.To support this vision, our BPS leverage our best-of-breed product portfolio to deliver dynamic process and case-basedapplications - supporting each step of a process without limitations imposed by the device, channel, type of information, orcontext. www.europeanhrsummit.com
  • 9. ABOUT THE EVENTMaximise Your Involvement: Sponsorship and Exhibition OpportunitiesThe European HR Directors’ Summit is attended by senior HR decision-makers from multiple industries and brings together buyersand suppliers in one location.Focused and high-level, this event will be an excellent platform to initiate new business relationships. With tailored networking,sponsors can achieve the face-to-face contact that overcrowded trade shows cannot deliver.Exhibiting and Sponsorship options are extensive, and packages can be tailor-made to suit your individual company’s needs. Mostpackages include complimentary entry passes, targeted marketing to industry officials and executives, and bespoke networkingopportunities.Other features of sponsorship include:• Prominent exhibition space in the main conference networking area• Participation in comprehensive pre-event marketing campaigns• Tailored marketing strategies to suit your organisation’s size, capabilities and individual requirementFor more information and to discuss the right opportunity, contact James Welch on +44 (0)207 368 9423 or james.welch@iqpc.co.uk Website: www.ssonetwork.com Become a member here: https://www.ssonetwork.com/register/home.aspxThe Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services andoutsourcing professionals worldwide, with over 60,000 members. We provide the roof under which key industry experts andorganizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, faceto face and online.SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works frominternational offices in New York, London, Sao Paulo, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trendsand developments in shared services.Media Partners Website: www.hrotoday.comHRO Today and HRO Today Global magazines are industry-leading publications on HR operations and outsourcing. Reader surveysreveal that they enjoys the highest percentage of senior HR officer readership of any periodical. The reason? They set the industrystandard through a provocative combination of cutting-edge news, analysis, and case studies plus its exclusive Baker’s Dozencustomer satisfaction surveys in learning, talent management technology, contingent staffing, relocation, RPO, recognition, andscreening. www.europeanhrsummit.com
  • 10. 5 WAYS TO REGISTER European Freephone: 0800 652 2363 or +44 (0)20 7368 9300 HR Directors’ +44 (0)20 7036 1300 Fax: +44 (0)20 7368 9301 Summit Post: your booking form to IQPC Ltd. 129 Wilton Road, London SW1V 1JZ Email: enquire@iqpc.co.uk 18th–19th September 2012 • London, UK Web: www.europeanhrsummit.com To speed registration, please provide the priority code located on the mailing label or in the box below. TEAM DISCOUNTS* My registration code is PDFW SSON recognises the value of learning in teams. Please contact our database manager on +44(0) 207 368 9300 or at database@iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. • Groups of 3 or more booking at the same time from the same company receive a 10% discount. CONFERENCE PRICES • 5 or more receive a 15% discount. • 7 receive a 20% discount. PACKAGES AVAILABLE TO END USERS ONLY Only one discount available per person. Team discounts are not applicable in Package Book & Pay by Book & Pay by Book & Pay by Standard Price conjunction with another discount. 8th June* 13th July* 17nd August* 2 Day Conference Save £300 Save £200 Save £100 £1,199 + VAT £1,299 + VAT £1,399 + VAT £1,499 + VAT VENUE & ACCOMMODATION VENDORS, SUPPLIERS & REGIONAL DEVELOPMENT AGENCIES VENUE: To be released shortly. Please check www.europeanhrsummit.com for further information 2 Day Conference £2,999 + VAT ACCOMMODATION: Accommodation to be released shortly. Please check www.europeanhrsummit.com for * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction further information with any other offer. All prices are exclusive of UK VAT at 20%. U.K. VAT registration no. GB 799 2259 67. FREE ONLINE RESOURCES To claim a variety of articles, podcasts and other free resources please visit www.europeanhrsummit.com DELEGATE DETAILS Please photocopy for each additional delegate DIGITAL CONFERENCE ON CD-ROM 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other A digital version of the conference proceedings, including all presentations, is available to buy.  First Name Family Name Job Title Tel No. 6 I cannot attend the event, please send me the CD Rom priced at £599 plus VAT Email Recent digital conferences available - £599 plus VAT each 6 Yes I would like to receive information about products and services via email 6 SSOW Week 2011 Organisation 6 European HR Directors Summit 2011 Nature of business Address 6 Please send me conference materials indicated above 6 I have filled out credit card details below Postcode Country For further information Please call: 0207 368 9300 Telephone Fax or email: knowledgebank@iqpc.co.uk. Approving Manager To search IQPC’s archived conference documentation Name of person completing form if different from delegate: visit: www.iqpcknowledgebank.com Signature TERMS AND CONDITIONS I agree to IQPC’s cancellation, substitution and payment terms Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Payment Terms: Upon completion and return of the registration form, full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution PAYMENT METHOD Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance Total price for your Organisation: (Add total of all individuals attending): of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of Card Number: VISA 6 M/C 6 AMEX 6 the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% ofConference code 12690.005 the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which 6666666666666666 must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit Exp. Date: 6 6 6 6 Sec: 6 6 6 6 for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible Name On Card: Signature: for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance Billing Address (if different from below): of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as (Please quote 12690.005 with remittance advice) possible. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. also require payment at the time of registration. All discount offers cannot be combined with any other offer. Sort Code: 40 38 18, Account No: 51304143, IBAN Code: GB59 MIDL 4038 1851 3041 43 Swift Code: MIDLGB2112V Account name: International Quality & Productivity Centre Ltd.