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European HR Directors' Summit 2012

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Visit the event website and register online here: http://bit.ly/Ln74ij …

Visit the event website and register online here: http://bit.ly/Ln74ij
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  • 1. 18th–19th September 2012 London, UK Improve efficiency and cut costs with the latest technological solutions including employee-manager self service Retain your best talent with a clear staff development structure and talent recognition programmes Maximise performance by developing effective HR models encompassing all aspects of your business Register online today www.europeanhrsummit.com Yves Demaeght, Global Leader Human Resources, Cytec Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola Dermot Toberty, HR Director, Royal Mail Darren Bartholomew, Head of HR Planning, HRIS and Shared Services, SELEX Galileo Helen Dickens, Senior Manager, EMEA HR Direct Services, Symantec Nick Speight, Head of HR Services, Sainsbury’s Richard Baggaley, Global HR Manager, Global Supply Chain & Life Sciences, GE Healthcare Speakers include:Drive operational change, utilise the latest technology enablers and generate effective strategies for staff development within your HR Operation European HRDirectors’ Summit t: +44 (0)207 368 9300 e: enquire@iqpc.co.uk > > > Hear for the first time how the Royal Mail implemented their People Systems Portal; one of the largest SAP instances in the world!
  • 2. www.europeanhrsummit.com Dear Colleague, As we draw closer to the Olympics, it is worth remembering that achieving a truly world class HR operation is no sprint, but rather a marathon. Many of the strategies and solutions that you are implementing are not quick fixes but rather investments for the future. It is with this mind-set that the European HR Directors’ Summit has been conceived both in terms of its content and its format. Designed to allow you to engage in a free and open exchange of ideas and strategies away from microphones and endless sales pitches, the summit is the ideal environment in which to exchange the best practice that will help you reach the next step in your HR journey. The new networking driven format is built around interactive streamed sessions which give you the unique opportunity to discuss HR issues that matter to you and your business in greater depth. The sessions will be facilitated by recognised HR leaders and are ideally placed to answer those taboo questions you normally save for the coffee break. Feedback on this format from last year includes: “The event was very valuable - the smaller discussions sessions were particularly valuable.” Shane Devlin, Business Services Organisation, Director of BSTP “Very useful and thought provoking. The most practically useful event I've attended, concentrating on real experiences rather than just academic theory.” Melanie Jones, Org Design, ASDA “An exceptionally good use of time”. Richard McGinley, HR Project Manager, CA Technology On behalf of SSON and our expert facilitator panel, I urge you to take this opportunity and utilise the expert knowledge on offer to drive your HR operation to the next level in its development. I hope to meet you in September. Vanessa Lovatt Divisional Director, SSON PS – There are a limited number of discounted passes available until July 13th - you could save £200 just by booking before then! Senior level attendees are already confirmed from: • Diageo • YouGov plc • European Patent Office • Diageo • COWI • Pliva Croatia Ltd • National Commercial Bank of Saudi Arabia • Banque Internationale à Luxembourg • A. P. Moller – Maersk A/S • Coca-Cola Hellenic • EDF Energy Ltd. • Alliance Boots • Merial Animal Health Division of Sanofi • Panasonic Avionics Corporation • Schlumberger • Etihad Airways •
  • 3. www.europeanhrsummit.com CONFERENCE AGENDA Day One, Tuesday 18th September 2012 08.30 Registration & Networking Coffee 09.00 SSON Welcome 09.10 Chairman’s Opening Remarks 09.20 Perfecting Employee Relations in a global HR structure - Define what this means for your business and establish tangible objectives - Understand why excellent employee relations are essential to a successful global business - Identify the major challenges and enablers for success Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola 10.05 The People Systems Portal – the next stage of Royal Mail’s HR transformation journey In 2003 Royal Mail embarked on a huge HR transformation process, the final stage of which is the implementation of a new HR program: The People Systems Portal. The system will look after 150,000 managers and employees making it one of the largest single SAP instances in the world. Dermot will: enabling both manager and employee self service making it Dermot will: - Highlight key learnings from the entire transformation journey - Explore in detail the final stage of the implementation which is due to conclude in August 2012 - Discuss what the system means for Royal Mail going forward and how it has enabled them to improve the way they operate Dermot Toberty, HR Director, Royal Mail 10.50 Networking Coffee Break 11.10 Speed Networking Session 11.30 Achieving technology integration at Lloyds Banking Group - Understand the parameters and objectives of the Lloyds transformation journey from its inception - Explore the challenges faced and solutions employed - Hear what conclusions can be drawn at the end of the two year journey and what the future holds Speaker information coming soon! Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges
  • 4. www.europeanhrsummit.com CONFERENCE AGENDA 12.15 Pick Your Room Creating Effective HR Models Continual HR Transformation in Mature Service Centres People and Culture Creating solid career paths to retain your best staff HR Tech Development Driving success through self-service at Marks & Spencer • Increasing the value proposition & scope of a HR Shared Service Centre • Utilising analytics to respond to the voice of the customer • HR Delivery in EMEA: international challenges and opportunities for the HR Shared Service Centre Helen Dickens, Senior Manager, EMEA HR Direct Services, Symantec Corporation • Strategies for providing lateral and vertical movement • How to develop a simple, structured approach to retaining staff that creates transparency and demonstrable career progression • Best practice for communicating career paths across the business to attract the best shared services team This session is reserved for a leading solution provider- if you think your service would be of interest to our delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk • Empowering employees to take control and drive value up the chain with self-service options • Improving the transparency of your business to increase employee trust and ultimately performance • Changing the behaviour of high touch service – ensuring other HR colleagues help drive customers to practice self-service Peter Higson Service & Account Manager Marks & Spencer* 13.15 Networking Lunch TAILOR YOUR AGENDA
  • 5. www.europeanhrsummit.com CONFERENCE AGENDA 14.15 Pick Your Room Creating Effective HR Models Aligning your HR operation with business objectives to ensure productivity and increased profits People and Culture Imbedding a customer services culture into your HR operation HR Tech Development Latest innovations in remote working and the Cloud • Optimising your HR business partnerships to drive your strategic agenda • Maintaining profits by ensuring operational activity does not overshadow long term business objectives • Examine workforce analytics tools that will effectively support your business Speaker info coming soon… • Are you happy with the level of customer service your HR team is providing? Do they identify with customers? • Is commerciality more important than customer-centricity in next generation HR? Can HR shared service ever be truly customer focused? • Ensure process rigour and efficiency are not prohibiting great customer service Nick Speight Head of HR Services Sainsbury’s • Explore how the cloud can dramatically improve remote working • Consider roll out for smart phones • Understand the security challenges and how to mitigate them This discussion will be run by a representative of Workday, and a Workday client 15.15 15.35 16.20 17.00 Afternoon Networking & Coffee Striking a balance between external and internal HR shared services - What to outsource? - Assess the pros and cons of single versus multi-process outsourcing - Successful measurement and communication techniques to ensure vital drivers behind shared service centres implementation are consistent across key stakeholders Jackie Smithen - HR Service Director, GSK Panel Session: Turbulent economic times ahead - What does the future hold for the HR professional? Close of Day 1 TAILOR YOUR AGENDA INTERACTIVE
  • 6. www.europeanhrsummit.com CONFERENCE AGENDA Day Two, Wednesday 19th September 2012 08.30 Registration & Networking Coffee 09.00 Chairman’s Recap on Day 1 09.10 Horses for courses: Perfecting Talent Management - Creating innovative talent management strategies that drive the business forward - Proven successful strategies for developing and retaining staff - Communication techniques to improve employee engagement and build an inclusive culture Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva 09.55 The HR Transformation Journey at Cytec Industries - Understand Cytec’s previous traditional HR structure and from where the impetuous for change was born - Explore in detail the challenges faced both internally and externally - Evaluate the overall success of the transformation just two months after completion Yves Demaeght, Global Leader Human Resources, Cytec Industries 10.40 Networking Coffee Break 11.10 Speed Networking Session 11.40 Pick your Room Creating Effective HR Models Evolution of the HRO Model at SELEX Galileo People and Culture People Development HR Tech Development Leveraging Long Term Returns on HR Technology Investments • The journey to an outsourced model - why outsource? • Adapting the model to suit an evolving business • Where next? A look at the next generation of services, contracts and governance Darren Bartholomew, Head of HR Planning, HRIS and Shared Services, SELEX Galileo • Establishing the goals and objectives • Understand the people performance framework at DHL and how it has been utilised to maximise results This discussion will be run by a representative of Towers Watson, and a Towers Watson client • Choosing between SAS and custom platform solutions • Understand the difference between simply collecting more data or generating business intelligence • Ensure you are improving performance and capability versus key metrics Session reserved for a leading solution provider- if you think your service would be of interest to our delegation contact +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges TAILOR YOUR AGENDA
  • 7. www.europeanhrsummit.com CONFERENCE AGENDA 12.40 Networking Lunch and summary remarks 14.00 Pick Your Room Creating Effective HR Models Partnering with HR Centres of Excellence & Shared Services: A strategy for Success People and Culture Maximising People Performance at Bombardier transportation HR Tech Development Streamlining payroll operation – Taking the next step • Increasing the value proposition & scope of a HR Shared Service Centre • Utilising analytics to respond to the voice of the customer • HR Delivery in EMEA: international challenges and opportunities for the HR Shared Service Centre Richard Baggaley, Global HR Manager Global Supply Chain & Life Sciences, GE Healthcare • Identify the goals and objectives • Understand the people performance framework at Bombardier and how it has been utilised to maximise results • Establish key takeaways for implementation into your HR operation Sara Thompson* Head of Operations & Performance Improvement Bombardier Transportation • Transition of UK payroll, expense and fleet services to a Shared Service Centre • Transition of payroll and expenses from legacy systems to SAP Accounts Payable management and restructure This session is reserved for a leading solution provider- if you think your service would be of interest to our delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk 15.00 * Subject to final confirmation Close of Conference TAILOR YOUR AGENDA
  • 8. www.europeanhrsummit.com ABOUT THE EVENT Sponsors and Exhibitors Website: www.workday.com Workday is the leader in enterprise-class, Software-as-a-Service (SaaS) solutions for managing global businesses, combining a lower cost of ownership with an innovative approach to business applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers unified Human Capital Management, Payroll, and Financial Management solutions designed for today's organizations and the way people work. Delivered in the cloud leveraging a modern technology platform, Workday offers a fresh alternative to legacy ERP. More than 280 customers, spanning medium-sized organizations to Fortune 50 businesses, have selected Workday. Website: www.towerswatson.com Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk and financial management. With 14,000 associates around the world, we offer solutions in the areas of employee benefits, talent management, rewards, and risk and capital management. Our focus is on giving you the clarity to make the right decisions and take the right actions. And our approach is grounded in perspective – the kind that comes from our deep experience working on a wide range of issues. But more important, our perspective begins at eye level – with a clear understanding of your organization, the way you work, your goals and your challenges. By connecting the big picture and your picture, our consultants in the Stockholm office will we help you achieve real- world results. The Stockholm office service clients across the all Nordic countries. Website: www.opentext.com OpenText Business Process Solutions (BPS) are designed to deal with fragmented processes by better empowering people to work more efficiently while giving management the visibility to focus on measuring and meeting goals. To support this vision, our BPS leverage our best-of-breed product portfolio to deliver dynamic process and case-based applications - supporting each step of a process without limitations imposed by the device, channel, type of information, or context.
  • 9. www.europeanhrsummit.com ABOUT THE EVENT Website: www.ssonetwork.com Become a member here: https://www.ssonetwork.com/register/home.aspx The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals worldwide, with over 60,000 members. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online. SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offices in New York, London, Sao Paulo, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services. Maximise Your Involvement: Sponsorship and Exhibition Opportunities The European HR Directors’ Summit is attended by senior HR decision-makers from multiple industries and brings together buyers and suppliers in one location. Focused and high-level, this event will be an excellent platform to initiate new business relationships. With tailored networking, sponsors can achieve the face-to-face contact that overcrowded trade shows cannot deliver. Exhibiting and Sponsorship options are extensive, and packages can be tailor-made to suit your individual company’s needs. Most packages include complimentary entry passes, targeted marketing to industry officials and executives, and bespoke networking opportunities. Other features of sponsorship include: • Prominent exhibition space in the main conference networking area • Participation in comprehensive pre-event marketing campaigns • Tailored marketing strategies to suit your organisation’s size, capabilities and individual requirement For more information and to discuss the right opportunity, contact James Welch on +44 (0)207 368 9423 or james.welch@iqpc.co.uk Media Partners Website: www.hrotoday.com HRO Today and HRO Today Global magazines are industry-leading publications on HR operations and outsourcing. Reader surveys reveal that they enjoys the highest percentage of senior HR officer readership of any periodical. The reason? They set the industry standard through a provocative combination of cutting-edge news, analysis, and case studies plus its exclusive Baker’s Dozen customer satisfaction surveys in learning, talent management technology, contingent staffing, relocation, RPO, recognition, and screening.
  • 10. European HRDirectors’ Summit 5 WAYS TO REGISTER Freephone: 0800 652 2363 or +44 (0)20 7368 9300 +44 (0)20 7036 1300 Fax: +44 (0)20 7368 9301 Post: your booking form to IQPC Ltd. 129 Wilton Road, London SW1V 1JZ Email: enquire@iqpc.co.uk Web: www.europeanhrsummit.com SSON recognises the value of learning in teams. • Groups of 3 or more booking at the same time from the same company receive a 10% discount. • 5 or more receive a 15% discount. • 7 receive a 20% discount. Only one discount available per person. Team discounts are not applicable in conjunction with another discount. TEAM DISCOUNTS* Total price for your Organisation: (Add total of all individuals attending): Card Number: VISA 6 M/C 6 AMEX 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 Exp. Date: 6 6 6 6 Sec: 6 6 6 6 Name On Card: Signature: Billing Address (if different from below): City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) (Please quote 12690.005 with remittance advice) IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. Sort Code: 40 38 18, Account No: 51304143, IBAN Code: GB59 MIDL 4038 1851 3041 43 Swift Code: MIDLGB2112V Account name: International Quality & Productivity Centre Ltd. Please photocopy for each additional delegate 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other First Name Family Name Job Title Tel No. Email 6 Yes I would like to receive information about products and services via email Organisation Nature of business Address Postcode Country Telephone Fax Approving Manager Name of person completing form if different from delegate: Signature I agree to IQPC’s cancellation, substitution and payment terms Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. DELEGATE DETAILS CONFERENCE PRICES PACKAGESAVAILABLETOENDUSERSONLY VENDORS,SUPPLIERS&REGIONALDEVELOPMENTAGENCIES PAYMENT METHOD VENUE & ACCOMMODATION VENUE: To be released shortly. Please check www.europeanhrsummit.com for further information ACCOMMODATION: Accommodation to be released shortly. Please check www.europeanhrsummit.com for further information To claim a variety of articles, podcasts and other free resources please visit www.europeanhrsummit.com FREE ONLINE RESOURCES A digital version of the conference proceedings, including all presentations, is available to buy.  6 I cannot attend the event, please send me the CD Rom priced at £599 plus VAT Recent digital conferences available - £599 plus VAT each 6 SSOW Week 2011 6 European HR Directors Summit 2011 6 Please send me conference materials indicated above 6 I have filled out credit card details below For further information Please call: 0207 368 9300 or email: knowledgebank@iqpc.co.uk. To search IQPC’s archived conference documentation visit: www.iqpcknowledgebank.com DIGITAL CONFERENCE ON CD-ROM TERMS AND CONDITIONS Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Payment Terms: Upon completion and return of the registration form, full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. Conferencecode12690.005 To speed registration, please provide the priority code located on the mailing label or in the box below. My registration code is PDFW Please contact our database manager on +44(0) 207 368 9300 or at database@iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction with any other offer. All prices are exclusive of UK VAT at 20%. U.K. VAT registration no. GB 799 2259 67. Package Book & Pay by 8th June* Book & Pay by 13th July* Book & Pay by 17nd August* Standard Price 2 Day Conference Save £300 £1,199 + VAT Save £200 £1,299 + VAT Save £100 £1,399 + VAT £1,499 + VAT 2 Day Conference £2,999 + VAT 18th–19th September 2012 • London, UK

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