Challenging Times Pose Unique Opportunities for Shared Services
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Challenging Times Pose Unique Opportunities for Shared Services Challenging Times Pose Unique Opportunities for Shared Services Presentation Transcript

  • Challenging Times Pose Unique Opportunities for Shared Services Judy McFarland, VP HR Shared Services, HR&A Process and Technology Mission Assurance Samuel T. Poston, SVP, ScottMadden, Inc. March 1, 2011Copyright © 2011 by ScottMadden, Inc. All rights reserved. 20101by ScottMadden, Inc. All rights reserved.
  • Judy McFarland Vice President HR Shared Services, HR&A Process and Technology, and Enterprise Shared Services More than 30 years HR and operations experience 2007 – Stands up HR Service Center for Northrop Grumman 2010 – Launches Security Shared Services 2010 – Payroll begins using HRSC tools Leads HR&A Process and Technology functionCopyright © 2011 by ScottMadden, Inc. All rights reserved. 1
  • Evolution of Shared Services Within Northrop Grumman Judy McFarland Vice President HR Shared Services, HR&A Process and Technology Mission Assurance2 View slide
  • Corporate Headquarters UK Headquarters Corporate Falls Church, Va. London Aerospace Systems Redondo Beach, Calif. Information Systems McLean, Va. Newport News, Va. Shipbuilding Pascagoula, Miss. Electronic Systems Linthicum, Md. Technical Services Herndon, Va. Our vision is to be the most trusted provider of systems and technologies that ensure the security and freedom of our nation and its allies.3 3 View slide
  • Northrop Grumman Acquisition History 1994 • Grumman CorporationSold) • Vought Aircraft (Later 1996 • Westinghouse Electronic Systems Group 1997 • Logicon 1998 • Inter-National Research Institute 1999 • Teledyne Ryan Aeronautical • California Microwave • Data Procurement Corporation 2000 • Comptek Research • Navia AviationOur Road to • Federal Data Corporation • Sterling Federal Systems Group Shared Services Begins 2001 • Litton Industries • Aerojet • Newport News Shipbuilding TRW 2002 • Fibersense Technology Corporation • 2003 • Illgen Simulation Technologies • XonTech 2005 • Integic Corporation 2007 • Essex 2008 • 3001 International, Inc.
  • 2000 Jan 1, 2000 2008 2010 Leveraging NGC Opens Legacy ESS Established ESS Expanded Assets Begins 1 Service Line 4 Service Lines 12 Service Lines IQPC Recognition •Best New Shared Service – Procurement 2003 Shared Services •Best Use of Automation – Financial Service 2005 Center Information Travel Services Security Industrial Security Real Estate Flight HR Service Operations CenterIQPC Recognition Corporate Office•Best New Captive Services Security Shared AdministrationDelivery Services – 2010 Enterprise Environmental, Resource Health & Safety Planning Leveraging our talent and resources to provide the best service at the best value to our sector and corporate partners HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Enterprise Shared Services Enterprise Shared Services is a single, integrated shared service organization focused on improving our company’s operating and financial performance by reducing operating costs, providing operationally focused and high quality services, and developing and executing strategies for continuous improvement. We leverage our talent and resources to provide the best service at the best value to our sector and corporate partners. Gloria Flach Corporate Vice President & ESS President Customer Service is our #1 Priority Customer Intimacy is our Cornerstone HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Five Value Areas A Formula to Improve Performance7 HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Culture of PerformanceProduct, Process & Technology Leadership•Common & Integrated•Secure•Affordable•greeNG t en LeService Excellence m ad ge ad•Execution er e rs En ga•Compliance s h ip h ipCulture of Engagement•Integrity•Accountability•Partnership•Diversity & Inclusion Ex c elle nce HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • ESS Value Delivery FormulaNumerator: Value Delivery Savings + Cost Avoidance = Operating Margin %Denominator: Enterprise Opportunity Delivery Cost & Corporate Spend Improving the company’s operating & financial performance as a single, integrated entity that effectively reduces operating costs HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • 2010 Performance Scorecard Shareholders Financials Customers (Internal) Quality Customer Satisfaction Employees Engagement Diversity HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • IT Solutions• Customer Base: All NGC Employees• Network• Mobile Devices, PCs, Servers• Unified Messaging• Applications Procurement Shared Services • Sourcing Customer Base: Enterprise-wide • Buying Customer Base: OneSource sectors • Purchasing Transactions • Enterprise Agreements HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Financial Service Center • Customer Base: Corporate, ESS, NGAS, NGIS, NGTS • Central Accounting • Payroll • Cash Management • Cost Accounting Travel Services • Customer Base: > 53,000 travelers • Domestic and International Coverage • Company Travel Card • Online Booking Office Administration • Facility services, administration and planning12 HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Environmental, Health & Safety • Environmental, health and safety risk mitigation • NGC environmental impact reduction • Remediation execution • Operational audits • EH&S Leadership Council Industrial Security • Emergency preparedness and crisis management • Badging and physical access control • Proprietary Information control • Awareness training • Corporate Security Council13 HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • HR Service Center Security Shared Services Customer Base: 90,000 employees Customer Base: 90,000 employees • Tiered delivery service • Pre-employment investigations • Over 35 harmonized HR policies/processes • Initial security clearance processing • Automated document management • Periodic reinvestigations • Administer Leaves of Absences • Security awareness • Continuous process improvement • Compliance Enterprise Resource Planning • Customer base: ~56K SAP system users • Average 7K concurrent users • > 17M transactions/month14 HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Focus on HR Shared Services 2007 2008 2009 2010 2011Standup • Move to Texas • Phase transitions • Phase transitions • Last transition infirst HR • Build the Facility • Improve processes • Leverage tools & JanuaryService • Harmonize Core HR • Enhance tools technologies to • Begin functioningCenter in Processes • Measure performance support newly entirely as anNorthrop • Hire-Train Staff • Satisfy customers established Security operationGrumman Grand Opening Dec 9 Shared Services • Manage change Serving 67,000 Serving 10,000 Serving 57,000 Customers Serving 90,000 Customers Customers Customers HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • ESS Mission Assurance Focus Strengthening the Basics . . . Creating a Quality Mindset Process Structure CULTURE Tools Compliance HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Enterprise Shared Services BENEFITS ENABLERS CHALLENGES• Integrated, consistent • A seat at the corporate • Demonstrate value service & solutions table…ESS is regarded as a sector • Ensure• Risk mitigation competitiveness • Stakeholder support• Measure performance • Revalidate existence • Customer satisfaction• Service excellence • Resistance to change • Leverage tools and technologies • Do what we say HEADER / FOOTER INFORMATION (SUCH AS NORTHROP GRUMMAN PRIVATE / PROPRIETARY LEVEL I)
  • Procurement Shared Services Financial Service Center Information Travel Services Security Industrial SecurityReal Estate Flight HR Service Operations Center Corporate Office Security Shared Administration Services Enterprise Environmental, Resource Health & Safety Planning ESS Value Delivery Model: Process & Technology Leadership, Culture of Engagement, and Service Excellence