Asheesh Mehra, Infosys & Mark Leigh, Hudson - Journey to BPO

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Asheesh Mehra, Infosys & Mark Leigh, Hudson - Journey to BPO

  1. 1. The Multiplier Effect: On th J O the Journey to BPO 3.0 t 30 Asheesh Mehra AVP & Head of BPO APAC Sales Infosys Mehra, Sales, Mark Leigh, CFO, Hudson Australia & New Zealand
  2. 2. Agenda BPO Grows Up: Past, Present and Future The Multiplier Effect: Next Generation BPO Getting Started on the Journey: The Hudson Experience 2
  3. 3. BPO grows up: Past BPO 1.0 (1996-2005) BPO a tool Run to... The B i Th Business By delivering... Lower Costs Price model FTEs Tool set • Six Sigma • Lean Delivery Hub IT integration Sil d Siloed 3
  4. 4. BPO grows up: Present BPO 1.0 BPO 2.0 (2000-2005) (2005-2010) BPO a tool Run Grow to... The Business The Business By • Better Customer delivering... Experience Lower Costs • Improved Cashflow Price model FTEs Transactions Tool set • Six Sigma • Re-engineering • Lean • Technology Tools Delivery Hub Spokes IT integration Sil d i t ti Siloed Connected C t d 4
  5. 5. What’s next? 5
  6. 6. BPO grows up: Future BPO 1.0 BPO 2.0 BPO 3.0 (2000-2005) (2005-2010) (2010+) BPO a tool Run Grow Transform to... The Business The Business The Business By • Better Customer • Faster Time to Market delivering... Experience • New Revenue Lower Costs • Improved Opportunities Cashflow • Reduced Risk Price model FTEs Transactions Business Outcomes Tool set • Domain Expertise • Six Sigma g • Re-engineering g g • Solutions • Lean • Technology Tools • Benchmarking Delivery Hub Spokes Edge IT integration Sil d Siloed C t d Connected I t t d Integrated 6
  7. 7. Agenda BPO Grows Up: Past, Present and Future The Multiplier Effect: Next Generation BPO Getting Started on the Journey: The Hudson Experience 7
  8. 8. GFC also changed market expectations… • Take my costs out faster faster.. • Give me better agility to cope with fast changing business cycles... • I need your model to be more flexible flexible... 8
  9. 9. Beyond optimisation: the Multiplier Effect 1 x 1 = 3? Industry- dust y Process Specific Excellence Solutions Business End-to-End O t Outcomes Platforms (not Op Metrics) 9
  10. 10. Agenda BPO Grows Up: Past, Present and Future The Multiplier Effect: Next Generation BPO Getting Started on the Journey: The Hudson Experience 10
  11. 11. Background Infosys Hudson HR der ent on Th Solutio The Clie The Provid Australia Business & NZ Platform he 11
  12. 12. Why Hudson got started Choosing a The partner and g challenge a solution The business case 12
  13. 13. Things to consider 13
  14. 14. Questions? 14
  15. 15. Thank You “The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.” “© 2010 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”

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