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Workshop 1 - Tristan Rigendinger
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Workshop 1 - Tristan Rigendinger

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  • 1. Wir  riefen  Arbeitskrä.e  und  es  kamen  Menschen.                                Max  Frisch  
  • 2. Von  wem  dürfen  Sie  die  besten  Inputs  zur  Verbesserung  Ihres  Service  erwarten?  
  • 3. Customer  experience  is  the  internal  and  subjecGve  response  customers  have    to  any  direct  or  indirect  contact  with  a  company.    The  product  is  the  souvenir  of  the  journey  through  your  Brand.    
  • 4. Wer  das                              des  Menschen  gewinnt,  braucht  sich  um  den                            nicht  zu  kümmern.    
  • 5. „Produkt“  –  Prozesse  –  Mitarbeiter        Survival  of  the  fiRest  ,  not  the  strongest  !  
  • 6. WichGg  ist  das  „WOW“  Gefühl.              Und  nur  Erlebnisse,  die  im  Gedächtnis  ha.enbleiben,  zählen.  
  • 7. Aus  der  Sicht  der  Kunden.  Konsequent.  Erwartungen.  Filter.    AuthenGsches  Service  Design.                                              
  • 8. Die  Persönlichkeit  macht  den  Unterschied.People  buy  from  people.  Eye-­‐level  is  buy-­‐level.  
  • 9. MoGvierte  Mitarbeiter  führen  zu  begeisterten  Kunden.                  Leadership.    Betroffene  zu  Beteiligten  machen!  
  • 10. Great  Employee  Experience  leads  to  great  Customer  Experience.                        
  • 11. Stories  und  Sinne.    Echtheit.  Rituale.  Rituale.  Rituale.  Persönlichkeit.  Vertrauen.   .                                      Schlusspunktminus+  Salto.