WeDo Technologies Worldwide User Group 2013 - Post Event Brochure

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The 8th edition of WeDo Technologies' Worldwide User Group Conference was held in Braga & Guimarães, in the North of Portugal, between May 20th and 22nd, 2013.

Gathering 240 delegates from the Revenue Assurance and Fraud Management global community. Including operators, independent experts, journalists and WeDo Technologies' staff, it counted with 62 telecom operators from 45 countries!

You can find inside the post event evaluation by the people that attended

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WeDo Technologies Worldwide User Group 2013 - Post Event Brochure

  1. 1. LIST OF REPRESENTED COUNTRIES: Afghanistan | Albania | Algeria | Andorra | Angola | Armenia | Australia | Bangladesh | Brazil | Canada | Cyprus | Czech Republic | Dominican Republic | Egypt | France | Germany | Ghana | Hungary | Indonesia | Iraq | Jamaica | Kuwait | Kyrgyzstan | Latvia | Malaysia | Mexico | Pakistan | Portugal | Qatar | Romania | Russia | Saudi Arabia | Singapore | Slovakia | Slovenia | Spain | Switzerland | The Netherlands | Turkey | UAE | UK | Ukraine | USA | Uzbekistan | Venezuela SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES' USER GROUP MEETING. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free. Number of Attendees: 240 Number of telecom operators represented: 62 Number of countries represented: 45 Number of telecom operator speakers: 22 WeDo Technologies’ Worldwide User Group Conference 20th-22nd May 2013 | Braga, Portugal
  2. 2. 2 WeDo Technologies' Worldwide User Group 2013 At the eighth edition of WeDo Technologies’ Worldwide User Group we launched RAID 7 Telecom, a proven software that allows Communication Service Providers (CSP) to monitor end-to-end business processes with minimal involvement of IT. In 2013, the WeDo Technologies’ Worldwide User Group had a dedicated microsite with the conference history, previous editions and all the important information for the upcoming event. Delegates could also register directly online and sign up to receive information on the event as they became available. Besides the usual pre-event workshop session by Praesidium, the conference also had a TM Forum program held by its Business Assurance Director, Steve Cotton. What was new in 2013? There were three more telecom operator speakers at this year’s event bringing the total to 22. This included keynote speakers and other sessions. The goal to keep the conference focused on having a community of users around the hot topics of the industry was achieved, as most of the agenda was made by our customers. A new panel discussion held by three renowned consultancy companies (Capgemini, Ernst&Young, KPMG) moderated by Eric Priezkalns, popular blogger at TalkRA.com. WeDo Technologies’ Worldwide User Group Conference “Thank you for the wonderful event and the opportunity to speak on behalf of Cricket. WeDo Technologies was a great host and even better business partner. Your hospitality was warmly received.” James Zerbe, VP of Product Development & Realization | Cricket Communications USA
  3. 3. 3WeDo Technologies' Worldwide User Group 2013 Key facts 133 delegates, from 62 telecom operators in 45 countries attended this year’s WeDo Technologies’ Worldwide User Group. In total, this eighth edition gathered 240 people, also including keynote speakers, independent experts and analysts, staff and other invitees. The main topics in 2013’s agenda were: Classic Revenue Assurance Fraud Management Managed Services Roaming Management New Trends A panel discussion titled “The Future of Revenue Assurance and Fraud Management” “Enterprise Business Assurance and The Road Ahead”   Objectives The User Group Conference was created with the aim of strengthening and promoting a community of users around revenue assurance, fraud management and the remaining disciplines that are part of the Business Assurance concept. Each year, different telecom subjects are discussed, with the participation of our customers, independent industry leaders, key journalists and other thought leaders. This annual event creates an excellent opportunity to meet, network, discuss, and share knowledge and experiences with your peers and also to get more out of WeDo Technologies’ products, services and teams.   Ready for the 9th edition? The Community of WeDo Technologies’ Worldwide User Group will gather again in 2014 in Porto.   We are counting on you! Please direct all enquiries to: customerservices@wedotechnologies.com Or visit our website at: http://www.wedotechnologies.com/en/worldwideusergroup WeDo Technologies’ Worldwide User Group Conference
  4. 4. 4 WeDo Technologies' Worldwide User Group 2013 Chairman of the event WeDo Technologies’ Speakers Tony Poulos   Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He has become an international authority on telecoms Business Support Systems and is the market strategist at the TM Forum. In addition to being a regular speaker and chairman at telco and finance conferences worldwide, he is a contributing analyst for IDC, writes a number of industry publications worldwide and is anchor for the Telecom Channel. In 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry. The rankings, determined by an independent panel of editors at the publication Billing and OSS World, highlight the industry leaders and visionaries that have had a significant effect on the direction and development of business and operations support systems (BSS/OSS). Cláudia Azevedo Executive Director Sonaecom – Media & SSI SONAECOM | www.sonae.com Cláudia Azevedo is CEO of Sonaecom Software and Systems Integration Business Unit. João Resende Vice-President Product Development | WeDo Technologies | joao.resende@wedotechnologies.com João Albergaria Resende is WeDo Technologies’ Vice President for Product Development. João manages a team of more than 120 people covering all the key aspects of product development including architecture, product management, professional services, support, quality and testing. João joined WeDo Technologies in 2001, as Senior Manager, to head up one of its local offices in Braga, Portugal. João previously held project management roles in AMS - American Management Systems. He has a degree in Engineering and a masters in Industrial Information Technology from Porto University. He also has an MBA from INSEAD. Rui Paiva CEO | WeDo Technologies | rui.paiva@wedotechnologies.com Rui Paiva is WeDo Technologies’ CEO. Rui founded WeDo Technologies in 2001 and has led the company as CEO since its inception, successfully driving expansion over the years. Rui served as Professional Services Director at HP and held senior IT management roles at Optimus and Vodafone Portugal. He holds a degree in Applied Mathematics and a postgraduate degree in Business Administration and Computer Management, both from Universidade Nova de Lisboa. WeDo Technologies’ Worldwide User Group Conference
  5. 5. 5WeDo Technologies' Worldwide User Group 2013 WeDo Technologies’ Worldwide User Group Conference Sérgio Silvestre Vice-President New Markets, Marketing & Alliances | WeDo Technologies | sergio.silvestre@wedotechnologies.com Sergio Silvestre is an active “evangelist” of the Business Assurance concept in telecoms, large retailers, energy retailers and banking/insurance companies, and also has very active roles in WeDo Technologies’ strategy and innovation management processes. Sergio re-joined WeDo Technologies in 2009 after being part of the founding team in 2001 and 2002. He was previously the Marketing Deputy Director for Corporate Banking at Banco BPI, a leading Portuguese Bank, for four and half years. Sérgio Silvestre has a degree in Management from Catholic University of Portugal. “WWUG is an event which is not only well organised but is an excellent opportunity to talk to professionals from all around the world. I had many interesting conversations with participants from different countries and different backgrounds and everyone was very open about their experience, their knowledge and was willing to share information. I believe that in years to come, WWUG will only grow and establish itself even more as a must-go event of the year.” Andreja Slokan Systems Analyst Security Department | Telekom Slovenije
  6. 6. 6 WeDo Technologies' Worldwide User Group 2013 Zeinal Bava Former Portugal Telecom Comunicações CEO, now the CEO of Oi Brazil | www.ptcom.pt Zeinal Bava was, at the time the WeDo Technologies’ Worldwide User Group took place, the Chief Executive Officer of Portugal Telecom, the largest Portuguese telecommunications company, with more than 100 million customers in Portugal, Brazil, Africa and Asia, as at the end of year 2012. Keynote Speakers James Zerbe Vice President of Product Development and Realization at Cricket Communications | www.mycricket.com James Zerbe recently joined Cricket Communications, Inc. as Vice President of Product Development and Realization. In this role Mr. Zerbe leads all of the company’s consumer-focused product development activities and plays an integral role in the company’s strategic direction, development, and future growth. Mr. Zerbe brings over twenty years of wireless management experience ranging from engineering, product development and product management roles. He has worked for T-Mobile US, Cingular Wireless and Nextel. His last role prior to joining Cricket Communications, Inc. was Senior Director of Product Management for Samsung Telecommunications of America where he was the head of product for the T-Mobile account and managed the Product Realization team for the AT&T account with a combined annual revenue in excess of $6 billion. While at Samsung Telecommunications of America his teams launched the Galaxy S2, Galaxy S3 and Galaxy S4 on both the AT&T and T-Mobile accounts in addition to their entire product portfolio over the last two plus years.Prior to that he led the Product Realization efforts for T-Mobile focusing on mobile Internet and content/services platforms.
  7. 7. 7WeDo Technologies' Worldwide User Group 2013 “We will never be tired of saying how glad we are to meet with our friends and partners from WeDo from year to year. On behalf of Russia and CIS Beeline Team I would like to thank you for the warm welcome you gave us on the WWUG-2013. As well as seeing interesting presentations about WeDo’s strategies, attending useful RAID 7 & FMS workshops and seeing excellent customer presentations, we got the opportunity to explore the heart of Portugal - Guimaraes, promenade in antiquity Braga and enjoy fantastic evening activities. To meet with good old friends and make new ones again and again is just a small part of the event. There is always an ocean of ideas and plenty of opportunities!” Alexander Evstafyev Head Of Department | Beeline Russia (Vimpelcom) 2013’s Customer Speakers Ahmad Syed Director Revenue Assurance, Fraud Management & Interconnect | Mobilink | Pakistan | www.mobilinkgsm.com Fraud Management “Combating grey traffic.” Alfred Kiteme Revenue Assurance Director | Etisalat | Afghanistan | www.etisalat.af New Challenges “Implementing RAID as a single system for RA & FM. Etisalat Afghanistan success story.” Courtney Campbel Senior Manager | Cricket Communications | USA | www.mycricket.com Managed Services “Margin Assurance program.” Andrew Choi Revenue Assurance Ops Manager Finance – Risk | Vodafone Hutchinson | Australia | www.vodafone.com.au Classic RA “Operational excellence through Revenue Assurance controls.” Cristian Salceanu / Eugen Popa Revenue Assurance Manager / Billing Solution Architect | Orange | Romania | www.orange.ro Classic RA “Revenue Assurance in the most dynamic telecom market in S-E Europe.” Aleksandr Evstafyev / Petr Lopatsky Head of Department | Fraud Management and Revenue Assurance Manager | Beeline | Russia | www.beeline.ru Classic RA “The relevance of having a group tool for Revenue Assurance.”
  8. 8. 8 WeDo Technologies' Worldwide User Group 2013 2013’s Customer Speakers “The conference was exceptional. I feel honoured to be given the opportunity to participate. WeDo did a great job organising the conference. We truly enjoyed it, learned a lot and everyone we met was excellent.” Mohan Kumar Group Roaming Manager | Digicel Jamaica Jane Thompson Group Director of Business Solutions, Fraud & Revenue Assurance | France Telecom | UK | www.orange.com Fraud Management “Fraud and Revenue Assurance, a centralised strategy – a decentralised operation.” Hugo Martins Revenue Assurance and Roaming Senior Manager | Oi | Brazil | www.oi.com.br Roaming Management “Roaming in Copa 2014. Chasing new revenue opportunities!” Jeremy Wittmann Revenue Assurance Supervisor | US Cellular | USA | www.uscellular.com Managed Services “Improving billing accuracy in a service provider known for its top-notch, award- -winning customer service.” Jana Lackova Revenue Assurance Manager | T-Mobile | Netherlands | www.tmobile.nl Classic RA “Five keys to long-term partnership success.” Mohan Kumar Group Roaming Manager | Digicel Group | Jamaica | www.digicelgroup.com Roaming Management “Increased efficiency with a group roaming hub.” Daniel Ivan Reyes Finance Revenue Assurance Manager | Cablevisión | Mexico | www.cablevision.net.mex Fraud Management “Fraud Management in Cablevisión Mexico.”
  9. 9. 9WeDo Technologies' Worldwide User Group 2013 2013’s Customer Speakers Mohd Zulhabri Mat Daud Senior Revenue Assurance and Fraud analyst | Digi | Malaysia | www.digi.com.my New Challenges “Structured and risk-based approach to support Rating and Billing Verification process.” Rhys Saunders Lead Revenue Assurance Analyst | Vodafone | UK | www.vodafone.co.uk New Challenges “Margin Assurance in Vodafone UK.” Radek Matyas Revenue Assurance Manager | Vodafone | Czech Republic | www.vodafone.cz/en Classic RA “Rating Validation integration with existing Revenue Assurance tools.” Steven Welham Senior Revenue Assurance Analyst | Vodafone | UK | www.vodafone.co.uk Managed Services “Revenue assurance. Rate validation control.” Randy Peterson Programmer Analyst and Roaming Specialist | Union Wireless | USA | www.unionwireless.com Roaming Management “The relevance of roaming in a small rural US operator.” Youssef Tawfik Manager, Telco Fraud | Mobinil | Egypt | www.mobinil.com Fraud Management “International Bypass. Fraud detection and revenue generation.” Ashraf ElGazzar Risk & Partner Management Manager | Etisalat | Egypt | www.etisalat.com.eg Gamze Helvacikoylu Fraud & Revenue Assurance Specialist | Superonline | Turkey | www.superonline.net Other Speakers
  10. 10. 10 WeDo Technologies' Worldwide User Group 2013 Panel Speakers Independent Speakers Mike Willet Director | Enterprise Intelligence | Ernest & Young Mike works for Ernst & Young in Australia, and is focused on information management and data analytics engagements. Prior to joining EY, Mike worked in the Telecom sector for 12 years, his most recent role being at Telstra where he was Director of Fraud and Revenue Assurance. Mike used to work for Praesidium (before the WeDo acquisition) and consulted to more than 40 operators on Fraud, Revenue Assurance and Security. Mike has made contributions to the TMF and GSMA, and is a co-author with Eric on the Revenue Assurance book. Eric Priezkalns Blogger | TalkRA.com Eric Priezkalns is one of the editors and founders of talkRA.com. He is Director of Enterprise Risk Management at Qatar Telecom, and has over ten years of telecommunications industry experience in risk management and revenue assurance. Eric has previously worked as Head of Controls for Cable & Wireless Group, Best Practice Manager for Revenue Assurance, Billing and Carrier Services for T‑Mobile UK and Billing Integrity Manager for Worldcom UK. Eric first worked as a consultant in the Enterprise Risk Services division of Deloitte, where he also qualified as a chartered accountant. Eric is very well known in international Revenue Assurance circles through his blogging and his contribution to the collaborative work of the TM Forum’s Revenue Assurance team. In the UK, Eric is best known for his detailed critique of billing accuracy regulations. Pierre Blanchard VP Global Sales & Alliances | Capgemini Telecoms & Media Sector Pierre Blanchard is a Vice President at Capgemini, leading Global Business Development for the Telecom and Media Sector. He is responsible for ensuring successful sales and delivery of strategic cross-border programmes as well as for setting up and managing global alliances with strategic vendors. For the past few years, he has had a key role in the development of the Telecom Transformation Framework that Capgemini has developed to respond to large transformation challenges in Telecom industry, with a specific focus on qualifying and introducing innovative and leading edge solutions into the Framework. Pierre has over 25 years’ experience of large international IT and business transformation programmes, during which time he has gained extensive understanding of the implementation of new IT infrastructures into complex organisations, specifically in the Telecom Industry for the past 15 years.
  11. 11. 11WeDo Technologies' Worldwide User Group 2013 Panel Speakers “As a first time participant, I found the conference very informative from the presentations by Praesidium and the other users. Also, the networking opportunity was just great. Hopefully, I will be able to participate again in the next conference.” Ong Chong Kit Head Of Risk & Revenue Management | Digi Malaysia Romal Shetty Global Revenue Assurance Services Head | KPMG Romal is the Global Head for Revenue Assurance Services for Telecom Sector clients at KPMG. With over 17 years of experience in telecommunications domain, Romal has led multiple Revenue Assurance engagements across 30 countries and over 25 operators including leading global engagements from India. Some of his key clients include Windstream, Telstra, Vodafone, Tata Docomo, MTN, Bharti Airtel, British Telecom, Telkom, Tata Communications, Nokia Siemens Networks, Maxis Aircel, Etisalat, Telenor, Datacom, Du Telecom, Idea Cellular, Virgin Mobile, Nawras, Omantel, Qtel, Neotel, Saudi Telecom. Romal has acted as Subject Matter Expert to Indian and International telecom operators across APAC, Africa and Middle East in the areas of Revenue Assurance for GSM, PSTN and Data services. He has pioneered the concept of RA Continuous Monitoring and RA Value Assurance Model. He is a regular author in various national and international publications. Romal has also authored and led KPMG’s Global Revenue Assurance Survey in 2009 and 2012.
  12. 12. 12 WeDo Technologies' Worldwide User Group 2013 Praesidium & TM Forum Speakers (Pre-event) José Gomes Vice President | Business Consulting Praesidium | jose.gomes@praesidium.com José Gomes has over 15 years of experience in the telecom industry, having joined Optimus, an integrated telco operator in Portugal, in 1998. He held multiple senior management positions at Optimus and, from 2005 to 2012, he was director of Fraud and Revenue Assurance. Before joining Optimus he worked as a management consultant with McKinsey & Co. He originally graduated as an electrical engineer and he also holds Masters degrees in both Management (MBA) and Finance. Pietro Saia Senior Manager | Business Consulting | Praesidium | pietro.saia@praesidium.com Pietro is a Senior Manager at Praesidium, WeDo Technologies’ business consulting division. He has over 15 years’ experience in Telecoms Risk Management Consulting and has been engaged in numerous assignments involving Revenue Assurance, Fraud Management and Network Security across fixed and mobile operators globally. Richard Peachey Technical Director | Business Consulting | Praesidium | richard.peachey@praesidium.com Richard is part of Praesidium’s training team and has been responsible for delivering training on an international basis for Revenue Assurance, Fraud Management and more recently Next Generation Telecom risks relating specifically to the technological changes and products and services. He is globally experienced in all aspects of Telecom Risk Management having conducted assignments internationally relating to Revenue Assurance, Fraud and Security. Praesidium Training
  13. 13. 13WeDo Technologies' Worldwide User Group 2013 Praesidium & TM Forum Speakers (Pre-event) Steve Cotton Director, Business Assurance Programs | TM Forum | www.tmforum.org Steve Cotton’s career in computers and telecommunications began in 1966 and he has conducted business in 31 countries. Steve joined the TM Forum in 2010 as Head of Revenue Management and has since taken on the expanded role of Director, Business Assurance Programs, responsible for the oversight and direction of strategic plan implementation in the areas of Big Data Analytics, Customer Experience Management, and Revenue Management. Raul Azevedo Director of Product Development | WeDo Technologies | raul.azevedo@wedotechnologies.com With professional experience in Telecommunications, Banking and Retail, Raul Azevedo re-joined Wedo Technologies in 2010 as Director of Product Development, being responsible for WeDo’s product development, product management and research areas. Raul has been chairing the TM Forum’s Fraud Management Team, since December 2011. Carlos Marques Product Marketing Manager | WeDo Technologies | carlos.marques@wedotechnologies.com Joining WeDo Technologies in 2009, Carlos Marques previously held roles in marketing and sales for IT companies. Carlos is WeDo Technologies product marketing manager, the leader of the company product board - the “meeting point” for product & services strategy at WeDo Technologies. Carlos is also the person responsible for managing the product roadmap process in the company. TM Forum Session
  14. 14. 14 WeDo Technologies' Worldwide User Group 2013 José Sobreira Fraud Director | Optimus Portugal | www.optimus.pt José Sobreira is responsible for management of Fraud & Service Security Risks related with Sonaecom/Optimus Revenue Protection and Customers Security. Due to his evolving job function at a Telecommunications Business Convergent company (Voice, Messaging and Data Services), his professional activity has been developed in a Business Assurance environment. José Sobreira has a great deal of experience as an invited speaker at several telecom conferences. Luís Rebelo Director of Product and Customer Services | WeDo Technologies | luis.rebelo@wedotechnologies.com Luís Rebelo has been with WeDo Technologies since it began working in professional services and has extensive experience in Revenue Assurance projects worldwide. Luís is the Director of Product and Customer Services which comprises professional services and product support areas within the company. TM Forum Session Praesidium & TM Forum Speakers (Pre-event) Pedro Fonseca Professional Services Manager | WeDo Technologies | pedro.fonseca@wedotechnologies Working in WeDo since its foundation, Pedro Fonseca has managed several projects in the Telecom Industry for worldwide leading companies, mainly in the Revenue Assurance area. As a Professional Services Manager, Pedro is IPMA Level C certified and is also responsible for project management, pre-sales and commercial support activities, software demonstrations and Proof of Concept project implementations, as well as providing technical supporting services for the company’s vertical units. In March 2012 he achieved the TM Forum Business Development Manager and Business Support Specialist Career Certifications.
  15. 15. 15WeDo Technologies' Worldwide User Group 2013 2013’s *Televoting Survey * Only representatives from telecoms operators could participate 1. “How many times, before this one, have you been at a WeDo Technologies Worldwide User Group meeting?” 2. “How ready do you feel your organization is for the transition to LTE/4G/NGN and to manage its opportunities and risks?” Conclusion: More than 60% of telecoms operators attending were first time participants - 13% were attending for more than twice. Conclusion: Well over half (57%) of Communications Service Providers (CSPs) feel less prepared for the transition to LTE/4G/NGN and managing the associated opportunities and risks than they should be. 62%20% 13% 6% 3%10% 57% 30% Very well prepared Prepared Less prepared than it should be It is still too early to prepare. We still have no plans to launch it Never. This is my first time here One time Two times More than two times
  16. 16. 16 WeDo Technologies' Worldwide User Group 2013 2013’s Televoting Survey* 4. “Cooperation with other industries: Which of these industries/sectors do you believe will deliver stronger win-win co-operation/ partnerships with the Telecom industry?” 3. “Do you regard the rollout of 4G / LTE thus far as a success?” Conclusion: Only just over a third of CSPs regard the roll out of 4G/LTE thus far as a success. Conclusion: The industries CSPs felt would most likely deliver stronger win-win co-operation/partnerships with the telecoms industry have changed over the last 12 months and rather than large retailers would now be banks and insurance companies (33%), followed by energy distributors/retailers (26%). Banks and Insurance Companies Car manufacturers Energy distributors/ retailers Health care industry Large retailers Other not mentioned above 33% 26% 14% 16% 4% 7% 33% 49% 18% Yes No I don’t have an opinion about this * Only representatives from telecoms operators could participate
  17. 17. 17WeDo Technologies' Worldwide User Group 2013 2013’s *Televoting Survey 5. “Are you leveraging Big Data appliances in Fraud Management and/or Revenue Assurance activities?” Conclusion: More than half of the respondents are leveraging Big Data appliances. 16%16% 56% 13% Our organization has not invested in Big Data appliances Yes No I don’t have an opinion about this
  18. 18. 18 WeDo Technologies' Worldwide User Group 2013 2013’s Attendees’ Evaluation Quality of the Content Organization Conclusion: Since 2006, we have made out best efforts to improve our sessions and meet our community’s requirements. We will continue to listen to feedback and make more improvements in years to come. Conclusion: In 2013, 97% of the participants at WWUG considered a good or excellent conference. 2012 20122013 2013 Fair 3% 8% 53%54% 44% 38% Good Excellent 1% 4% 13% 18% 86% 79% Fair Good Excellent
  19. 19. 19WeDo Technologies' Worldwide User Group 2013 2013’s Attendees’ Evaluation Social Program Content of the Product Demos Conclusion: Good evaluation with room for improvement. Conclusion: Our dedication to constantly improve product demonstrations that better meet the needs of our clients has paid off with both ‘good’ and ‘excellent’ evaluations increasing from 2012. 2012 20122013 2013 71% 26% 3% 4% 1% 62% 29% 4% Fair Good ExcellentNo opinion Poor 36%38% 21% 8% 4% 1% 35% 57% Fair Good ExcellentNo opinion Poor
  20. 20. 20 WeDo Technologies' Worldwide User Group 2013 2013’s Attendees’ Evaluation Speakers’ Technical Skills Profile of the Attendee Conclusion: The quality of the contributions from our customers and other industry leaders is essential for the success of the event. Conclusion: In 2013, we had a record number of telecoms operators; 133 executives from 62 operators in 45 countries. This compared to 120 representatives from 47 operators in 33 countries in 2012. 2012 20122013 2013 10% 7% 2% 46% 57% 47% 31% Fair Good ExcellentNo opinion 61% 57% 5% 6% 8% 4% 29% 31% Operator Other Wedo StaffIndependent
  21. 21. 21WeDo Technologies' Worldwide User Group 2013 2013’s Agenda DAY ZERO MONDAY MAY 20th 14:00 - 14:45 Business Assurance Program (Steve Cotton - Director, Business Assurance programs at TM Forum) 14:45 - 15:00 Q A TM FORUM SESSION PRAESIDIUM TRAINING 15:00 - 15:30 - Coffee-break networking opportunities This session was tied closely with our experience with the Forum, and aimed to enhance your experience and ensure you return to your office understanding the impact of the TM Forum standards on your business operations and equipped to bring your newly found knowledge to practical use. The following topics covered during this session were: 10:00 - 11:00 Session 1 -Industry update - the competitive landscape Technology vs. Reality? Management Developments - incorporating Revenue Assurance, Fraud Management and Network Security 11:00 - 11:30 Coffee-break networking opportunities 11:30 - 12:30 Session 2 - Setting Senior Management Expectations for Risk Management Focus on Return on Investment Challenges using current KPIs reporting 12:30 - 14:00 Lunch 14:00 - 15:00 Session 3 - Evaluating different Risk Management Operating Models Looking for opportunities to create operational cost savings Managed Services, Outsourcing, SaaS as an alternative “Risk Management - The Way Forward” (delivered by José Gomes, Pietro Saia and Richard Peachey) 15:30 - 16:15 Fraud Group Activities (Raul Azevedo – Product Development Director Head of TM Forum’s Fraud Group) TM Fraud implementation guide advantages - a Service Provider Perspective (José Sobreira, Fraud Director – Optimus) 16:15 - 17:00 Revenue Assurance Group Activities - what has been prepared for Telecom operators: (Luís Rebelo – Director of Product Customer Services, and Carlos Marques – Product Marketing Manager) Revenue Assurance maturity models; Cost KPIs; Revenue Assurance Impact; Risk Management guide book; Catalyst at Management World Nice (France) and what to expect for Management World Americas 15:30 - 16:30 Session 4 - Setting the Future Risk Management Strategy NG Product Service risk assessment The evolution of RA to Cost Margin Assurance to Enterprise business Assurance and the implications for my organisation? 16:30 - 17:00 Closing session Summary and certificates 17:30 - 18:00 RAID 7.0: What’s new presentation. What TM Forum Standards have been included in Raid 7? (Pedro Fonseca - Head of Product Certification) 17:00 - 17:30 - Coffee-break networking opportunities 20:30 - Cocktail Dinner at the Hotel
  22. 22. 22 WeDo Technologies' Worldwide User Group 2013 2013’s Agenda DAY ONE TUESDAY MAY 21st Dinner and Celebration 13:00 – 15:30 Lunch and networking opportunities 14:30 – 15:30 (Optional) Presentation of the RAID Product Roadmaps Raul Azevedo, Product Development Director Carlos Marques, Product Marketing Manager 09:30 – 09:35 Welcome words from the event Master of Ceremonies: Tony Poulos 09:35 – 09:45 Welcome Words Cláudia Azevedo, CEO of Sonaecom Software and Systems Integration 09:45 – 10:15 WeDo Technologies’ Business Strategy Rui Paiva, WeDo Technologies’ CEO 10:15 – 10:45 WeDo Technologies’ Product Strategy João Resende, VP for Product Development 10:45 – 11:00 QA 11:00 – 11:45 Coffee-break networking opportunities 11:45 – 12:30 Zeinal Bava CEO – Portugal Telecom 12:30 – 13:15 James Zerbe Vice President of Product Development and Realization - Cricket Communications 15:30 - 16.45 Moderator: Miguel Lopes Customer Speakers: Vodafone H. Australia Superonline Turkey Etisalat Egypt 15:30 - 16.45 Moderator: Luis Brás Customer Speakers: Cablevisión Mexico France Telecom Mobilink Pakistan Mobinil Egypt 15:30 - 16.45 Moderator: Mário Rosas Customer Speakers: Union Wireless Digicel Jamaica Oi Brazil ROOM A (CLASSIC RA) ROOM B (FRAUD MANAGEMENT) ROOM C (ROAMING MANAGEMENT) 16:45 – 17:15 - Coffee-break | RAID 7.0 Fraud Management System Open Demo Session 17:15 - 18.30 Moderator: Ana Miranda Customer Speakers: T-Mobile Netherlands Vodafone CZ Orange Romania 17:15 - 18.30 Moderator: Pedro Teixeira Customer Speakers: Vodafone UK US Cellular Cricket Communications 17:15 - 18.30 Moderator: Pieter Ijzerman Customer Speakers: Etisalat Afghanistan Vodafone UK Digi Malaysia ROOM A (CLASSIC RA) ROOM B (MANAGED SERVICES) ROOM C (NEW CHALLENGES)
  23. 23. 23WeDo Technologies' Worldwide User Group 2013 2013’s Agenda DAY TWO WEDNESDAY MAY 22nd 09:30 – 10:00 (Optional) Rating Billing Validation Open Demo Session 10:00 - 10:20 Enterprise Business Assurance: The Road Ahead Sergio Silvestre, WeDo Technologies Vice-President New Markets, Marketing Alliances 10:20 - 11:45 Independent Speakers’ Discussion Panel: “The Future of Revenue Assurance and Fraud Management” Moderator: Eric Priezkalns, Independent consultant specializing in telecoms risk and business assurance and notorious TalkRA.com Blogger Panelists: Pierre Blanchard, VP/ Strategic Operations, Capgemini Telecom Media Global Sector Mike Willett, Director Enterprise Intelligence, EY Australia Romal Shetty, Partner at KPMG - Global Head of Revenue Assurance, National Head of Telecommunications KPMG India 11:45 – 12:15 Coffee-break and networking opportunities 12:15 - 12:45 Aleksandr Evstafyev Petr Lopatskyi Head of RA Fraud Department / Fraud Management and RA Manager - Beeline Russia 12:45 - 13:15 Greg Westerman Billing and Revenue Assurance Manager – Best Buy 13:15 – 13h45 Closing remarks by Tony Poulos and WeDo Technologies’ CEO 13:45 – 15:30 Lunch and networking opportunities 15:30 – 18:30 Social and Networking Activities 20:00 Dinner DEMO STATIONS Business Assurance Demo Station RAID 7.0 Platform Integrity (RAID:PI) – for customer and service provisioning assurance RAID 7.0 Usage Control (RAID:UC) – for service usage assurance RAID 7.0 Fraud Management System (RAID:FMS) RAID 7.0 Rating Billing Validation (RAID:RBV) RAID 7.0 for Mobile Money Broker Demo Station A list of Business Management and Support Systems specially designed to address telecom industry challenges such as: Roaming Management Incentives Management Credit Control and Collections Management Mediation Management Managed Services Station A brief presentation on WeDo Technologies managed service offerings to cover Telecom needs and how they can meet operator’s specific business challenges. To demonstrate how WeDo Technologies software addresses critical industry operational processes and Enterprise Business Assurance (EBA) challenges that are critical for service providers, we created these live demonstrations on top of our solutions. DEMOS STATIONS AVAILABLE:
  24. 24. Worldwide User Group Porto, Portugal | 21 - 23 May 2014 Join us for the conference! 9th WeDo Technologies’ Attended by a community of international users around Business Assurance and BSS/OSS. WeDo Technologies’ Worldwide User Group 2014 will give you the opportunity to become part of a community of like-minded professionals, through two days of customer case studies, networking opportunities, demonstrations, debates and hands-on pre-event opportunities planned to engage you and your company across a range of exciting innovations and new ideas. As the world leader in Revenue Assurance and Fraud Management for telecom operators in 2012, according to Gartner’s report “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP) Worldwide, 2011-2012”, WeDo Technologies understands the telecom market and delivers you a special agenda to address your business challenges. Don’t miss the chance to be a part of this community. Contact us for more information. Customers registered on our website can access the content of this year’s User Group at: http://www.wedotechnologies.com/en/worldwideusergroup Watch the video on Vimeo: http://vimeo.com/67735603 Contact us: customerservices@wedotechnologies.com Cover and interior photos: ©Telmo Miller. Back cover: ©alfonsomaseda SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES' USER GROUP MEETING. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free.

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