IMPLEMENTATIONMOF E GOVERNANCE IN THE REVENUE OFFICES OF
"Make all Government services accessible to the common man in his
locality, through common service delivery outlets and ensure efficiency,
transparency and reliability of such services at affordable costs to realise the
basic needs of the common man." (Vision of NeGP)
Malappuram, a district in the state of Kerala has its headquarters at the city
of Malappuram. The district was formed on 16th
June 1969. Malappuram district is
comprised of certain portions of the former Palakkad and Kozhikode districts. It
was formed of Ernad taluk and portions of Tirur taluk of Kozhikode district and
portions of Perinthalmannna and Ponnani taluks of Palakkad district. The
word ‘Malappuram’ means ‘terraced place atop the hills’. The area was formerly
known as Eranad, Valluvanad etc.
The district is bound on the north by Wayanad and Kozhikkode districts, on
the northeast by Tamil Nadu, on the southeast and south by Palakkad District, on
the southwest by Thrissur District, on the west by the Arabian Sea and on the
northwest by Kozhikode District.
Malappuram was a part of Malabar District in the Madras
Presidency of British India before 1947. On 1 November 1956, Malabar
District was merged with Travancore-Cochin to form the state of Kerala. On 1
January 1957, Tirur taluk was formed from portions of Eranad taluk and Ponnani
taluks. The remaining portion formed the Ponnani taluk. Perinthalmanna
Taluk was formed out of the former Perinthalmanna Taluk. Eranad
Taluk and Tirur continued under Kozhikode District and Perinthalmanna Taluk as
well as Ponnani taluk under the Palakkad District. The new district
of Malappuram was formed with four taluks - Ernad, Perinthalmanna, Tirur
and Ponnani. Two taluks, Tirurangadi taluk and Nilambur taluk, were formed
lfrom Tirur and Eranad taluks.
1.4 REVENUE ADMINISTRATION.
Malappuram District consists of 2 revenue divisions, 6 taluks, 135 villages,
15 blocks, 7 municipalities and 100 panchayats. The two revenue divisions are
Tirur and Perinthalmanna. The taluks are Tirur, Tirurangadi, Ponnani, Ernad,
Perinthalmanna and Nilambur.
According to the 2011 census Malappuram district has a population of
4,110,956. This is almost equal to the nation of New Zealand or the US state
of Oregon. Malappuram is ranked 50th in India out of 640. There is a population
density of 1158 inhabitants per square kilometre (3000 /sq m).The growth rate of
population over the decade 2001-2011 was 13.39%. The sex ratio is
1096females for every 1000 males and literacy rate comes to 93.55%.
2..E-GOVERNANCE AND ITS POSSIBILTIES
2.1- SCOPE OF E GOVERNANCE.
E-Governance stand for ‘electronic’ governance which is the use of
technology for better service delivery and administration. It is the application of
Information and Communication Technology (ICT) for delivering services -
services between Government-to-Citizens (G2C), Government-to-Business (G2B),
and Government-to-Government (G2G). The use of ICT in governance leads to
transparency, efficiency and effectiveness. Government, citizens and interest
groups play their own significant roles in governance. Government to Citizen
(Customer), Government to Employees, Government to Government and
Government to Business are the various areas in which IT interventions have to be
introduced to improve governance. The implementation of e-Governance involves
management of hardware, software, networking, process re-engineering and
SCOPE OF E-GOVERNANCE
The scope of E-Governance is wide and its potential has to be further
explored with regard to the governance systems in Kerala taking into account the
population density and the pace of development. This becomes all the more
pertinent for a district like Malappuram where the administration has to cater to the
needs of 4,110,956.
Government to Citizen service is the basis of democracy. The interaction
between a citizen and the Government lasts throughout his/her life. Public utility
services like telecommunication, transportation, post, medical facilities, electricity,
education, registration, licensing, taxation, passports, ID Cards etc determine the
extent of interaction between a citizen and Government. When these services are
made electronically available, it reduces time and costs.
Aadhar enrolment with the Unique Identification Number will help in
creating a nation wide database of citizens with a view to improve service delivery.
This will enable online transactions for the issue and renewal of documents
like Ration Cards, Passports, Election Cards, Identity Cards etc from anywhere in
E-Registration includes online registration of birth, death, marriage etc. E-
Travel involves online booking and cancellation of tickets, issue and renewal of
Driving Licences, registration, renewal and transfer of vehicles, payment of fees
and taxes for vehicle registration etc. Health and education are other fields of ICT
intervention. Online information access can reduce the reaction time in the events
of calamities and disasters. E-Taxation is another area.
The aspect of Citizen to Government is covered in voting, campaigning etc.
Government to Government (G2G) includes the interactions between
Central and State Government, between and among Governments and Government
Government to Business include electronic taxation, licensing, tendering etc.
The management of information in E-Governance involves gathering,
creating, storing, accessing, discarding, updating and securing information.
The issue of different types of certificates, works related to Revenue
Recovery Certificates, Fair Copy etc require computer network facilities. The
existing network facilties are unable to meet the requirements with the passage of
2.2 NATIONAL E GOVERNANCE PLAN
The National e-Governance Plan (NeGP) has been formulated by the
Department of Electronics and Information Technology (DEITY) and Department
of Administrative Reforms and Public Grievances (DARPG). The Union
Government gave approval to the NeGP, comprising of 27 Mission Mode Projects
(MMPs) and 10 components on May 18, 2006.
The vision of NeGP isIt includes various aspects like common support
infrastructure - IT infrastructure like State Wide Area Networks (SWANs), State
Data Centres (SDCs), Common Services Centres (CSCs) and Electronic Service
Delivery Gateways have to be set up, governance which involves setting standards
and guidelines for implementation, technical support, training and capacity
building, research and development. The Department of Electronics and
Information Technology (DEITY) has institutions like NIC, STQC, CDAC, NISG
etc to support and execute, public-private partnerships (PPP) etc.
2.3 STATE E GOVERNANCE PROJECTS.
E-Governance Projects in Kerala include FRIENDS which is a single
window for the citizens to pay taxes and other dues to the Government, E-Krishi
which involves agro business centres, Sutharya Keralam,
MESSAGE (paperless file flow system for Government offices), IDEAS (file
tracking system for Government offices), SPARK (personnel, payroll and accounts
information system for the Government employees of Kerala) and E-District
for revenue administration.
2.4 OBJECTIVES OF E-GOVERNANCE
(1)To make the society more aware of their rights to services of the
(2)To keep the public informed about various Government initiatives, schemes,
(3)To maintain contact between Government and Citizens
(4)To encourage public participation in a democratic set up
(5)To enable the citizens participate in decision-making
(6)To bring about transparency, accountability, efficiency in service delivery
(7)To reduce costs in the process of governance
(8)To make the government accountable and responsive
2.5 ADVANTAGES OF E-GOVERNANCE
(1)Speed: The use of technology enables faster and thereby more
(2)Cost Reduction: The expenditure of Government can be reduced
considerably through an IT-enabled governance process. Paper less offices
put less economic burden on the Government.
(3) Transparency: The use of Information Technology leads to transparency as
the people become aware of the Government polices, programmes and
schemes. The people can access information from anywhere in the world
which makes governance process easier, convenient and comfortable. This
increases the faith of the public in governance.
(4)Accountability: Speedy delivery of services and transparency makes the
Government accountable. The Government is made responsive to people.
IMPLEMENTATION OF E GOVERNANCE IN REVENUE OFFICES.
The project covers collectorate taluk offices and village offices (smart
villages) the following ares the rrequirements.