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LibAnswers Training - Essential Skills
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LibAnswers Training - Essential Skills Presentation Transcript

  • 1. LibAnswers TrainingSarah Shujah, sshujah@yorku.caWilliam Denton, wdenton@yorku.caEssential SkillsJune 2013
  • 2. OutlineA. IntroductionB. Admin Overview and How ToC. Answering Questions – Best PracticesD. ActivityE. Workflow
  • 3. Introduction• LibAnswers Website– http://yorku.libanswers.com/• 207 Public Questions
  • 4. Seneca Library LibAnswer ServiceVideo about LibAnswer Service
  • 5. What student’s see…• What student’s see• Vs.• What we see (Dashboard)
  • 6. B. Admin Overview and How To• Answers– Unanswered Queues• Unanswered questions• Unanswered comments• Unanswered replies– Public Answers– Private Answers– Comments– Add Q&A Entry
  • 7. C. Answering Questions – Best Practices• Types of Questions– Duplicates - Research Specific– Directional - Private(webservices4all.com)
  • 8. Answering Questions – Best PracticesWhat makes a good answer?• Examples:– Where is there a quiet place to study?– Where can I get help with finance research?
  • 9. D. Activity• Partners– Librarian and Student scenarios– Use partners name in the beginning when asking aquestion or commenting.• 10-15 minutes
  • 10. E. LibAnswers Workflow?Scott Informationand ResearchHelpBronfmanFrostMapsResource SharingSteacieAnsweredautomatically byLibAnswersitunes.apple.com
  • 11. Using LibChat with LibAnswers“A” icon =LibAnswers alertsare on. This willnotify you whenthere issomething in theunansweredqueues.Example of aLibAnswers alertwithin your chat. Itwill say there issomething to claimOR that it is alreadybeen claimed.
  • 12. LibAnswers Widget• Can Embed into LibGuides• Admin Stuff – Embedded Search WidgetJavaScript
  • 13. Summary• Test Day: Tuesday June 11, 2013• Unanswered Queues• Workflow• Mobile texting LibAnswers?• Sarah Shujah, sshujah@yorku.ca x33945• Bill Denton wdenton@yorku.ca x20006Thank YouQuestions?