OutlineA. IntroductionB. Admin Overview and How ToC. Answering Questions – Best PracticesD. ActivityE. Workflow
Introduction• LibAnswers Website– http://yorku.libanswers.com/• 207 Public Questions
Seneca Library LibAnswer ServiceVideo about LibAnswer Service
What student’s see…• What student’s see• Vs.• What we see (Dashboard)
B. Admin Overview and How To• Answers– Unanswered Queues• Unanswered questions• Unanswered comments• Unanswered replies– Public Answers– Private Answers– Comments– Add Q&A Entry
C. Answering Questions – Best Practices• Types of Questions– Duplicates - Research Specific– Directional - Private(webservices4all.com)
Answering Questions – Best PracticesWhat makes a good answer?• Examples:– Where is there a quiet place to study?– Where can I get help with finance research?
D. Activity• Partners– Librarian and Student scenarios– Use partners name in the beginning when asking aquestion or commenting.• 10-15 minutes
E. LibAnswers Workflow?Scott Informationand ResearchHelpBronfmanFrostMapsResource SharingSteacieAnsweredautomatically byLibAnswersitunes.apple.com
Using LibChat with LibAnswers“A” icon =LibAnswers alertsare on. This willnotify you whenthere issomething in theunansweredqueues.Example of aLibAnswers alertwithin your chat. Itwill say there issomething to claimOR that it is alreadybeen claimed.
Summary• Test Day: Tuesday June 11, 2013• Unanswered Queues• Workflow• Mobile texting LibAnswers?• Sarah Shujah, email@example.com x33945• Bill Denton firstname.lastname@example.org x20006Thank YouQuestions?