“Accelare’s approach took us from being hierarchical silos into
a process-driven enterprise with measurable performance.”
About Accelare − Charlie Baker, CEO, Harvard Pilgrim Health Care
• Experts at:
– Improving Operations Performance
– Business/IT Alignment
• Key Contributors to Business Process
and Capability Movement
– REENGINEERING THE CORPORATION
– Microsoft Business Architecture
Framework
– Harvard Business Review, June 2008
• Designed the Operating Model of
many Industry Leaders
– Harvard Pilgrim Healthcare, #1 HMO
– Neighborhood Health, #2 Medicaid HMO
– Children’s Hospital of Philadelphia,
#1 Children’s Hospital 5 years in a row
– Additional Experiences in:
• IT Services, Financial Services, Logistics,
Professional Services, Manufacturing
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1/5/2009 © 2008 Accelare. Proprietary and confidential. Do not copy.

Accelare Performance Framework
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1/5/2009 © 2008 Accelare. Proprietary and confidential. Do not copy.