Problems of Contemporary Communication Companies. Ways and Tools for Solving Them

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AACIMP 2010 Summer School lecture. "Information Technologies" stream. "Problems of Contemporary Communication Companies. Ways and Tools for Solving Them" course. …

AACIMP 2010 Summer School lecture. "Information Technologies" stream. "Problems of Contemporary Communication Companies. Ways and Tools for Solving Them" course.
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  • 1. Проблемы современных компаний связи. Пути и инструменты их решения. Disclaimer. This document is for informational purposes only and is subject to change without notice. NetCracker has no obligation to provide any future releases or upgrades or any of the features, enhancements or functions set forth in this document. Unless specifically required in a written agreement with NetCracker, no product or service purchased from NetCracker is conditioned upon NetCracker's development or delivery of any future release or upgrade or of any feature, enhancement or function. This document does not constitute a commitment on the part of NetCracker. This document and the information it contains is provided "AS IS," with all faults, and without any warranties, including, but not limited to, warranties of merchantability, performance or fitness for a particular purpose. While reasonable efforts have been made in the preparation of this document to assure its accuracy, NetCracker assumes no liability resulting from technical or editorial errors or omissions or for any damages resulting from the furnishing, performance, or use of the information contained herein. NetCracker reserves the right to revise this document and to make changes to the content hereof without notice." © NetCracker Confidential, 2009
  • 2. Agenda  Коммуникации – что нам нужно?  Как развивались компании связи?  Бизнес-процессы у оператора связи и сложности их поддержки  Что же делать?  Предложение компании NetCracker  Наш опыт лидера на рынке OSS  Заключение – что мы услышали?  Вопросы © NetCracker Confidential, 2009 2
  • 3. Mobile Что нам нужно? IPTV, Video on Demand Mobile Internet VoIP Internet © NetCracker Confidential, 2009 3
  • 4. Converged Network  Next-generation (NG) network which uses layered (core-distribution-access) concept with multiple access network types  IP based from core to outward access network, supporting triple-play natively © NetCracker Confidential, 2009 4
  • 5. Customer Management Business CRM Order Management ERP Billing Product Management Product Bundle CPE for Internet Access: Channels -e-mail Calls Video, Voice, -up/down speed Bundle -web-page hosting Voicemail Data - dedicated/dynamic IP -anti-virus Internet Video Data CPE for Service Management Access VAS Video, Voice, Data VoIP Voice Services Video PSTN Internet Up-Link V Access Resource Management Data Service Center Network Access Network IP/MPLS Core Aggregation Network xDSL, HFC, FTTx, WiMAX Metro Ethernet (GigE) ATM Internet © NetCracker Confidential, 2009 5
  • 6. Infrastructure Product Operations Fulfillment Assurance Billing Business Lifecycle Management Lifecycle Management Support & Readiness  Business process re-engineering Product Bundle  Enterprise Architecture  Service Inventory and Resource Inventory integrity  Transparency of fulfillment processes, streamlined / Services efficient operations  Less dependency on the decreasing availability of resources with legacy application knowledge and skills Network  Network and IT infrastructure consistent management, roll-out planning, design, and capacity management © NetCracker Confidential, 2009 6
  • 7. Infrastructure Product Lifecycle Operations Fulfillment Assurance Billing Business Lifecycle Management Management Support & Readiness Billing CRM Product Bundle NetCracker Product Suite Customer Layer Order Management Order Decomposition Service Delivery Workforce Service Layer Services Service Inventory Service Provisioning Service Service Provisioning Service Service Catalog Framework Service Activation Activation Instances Performance Management Resource Layer Resource Inventory Discover & Reconciliation Network Physical Resources Discovery Adapters Fault NMS Management © NetCracker Confidential, 2009 7
  • 8. NetCracker customers 8
  • 9. NetCracker  Years of OSS  Proven deployments implementations and globally in all types of deep NetCracker carriers expertise resulted in proven delivery  NetCracker team is methodologies and comprised of Java and frameworks Telecom experts with many years of operational, IT, and  More robust business experience solutions given our with carriers around NetCracker the world expertise © NetCracker Confidential, 2009 9
  • 10.  История развития операторов связи уходит глубоко в традиционную телефонию, несет в себе наследие морально устаревших технологий и информационных систем  Современный абонент ожидает удобного, качественного и интегрированного сервиса Телефонии, Интернет, ТВ и Мобильной связи.  Для повышения управляемости сети, прозрачности операционных процессов и минимизации операционных издержек оператор сети должен планомерно осуществлять оптимизацию бизнесс-процессов и внедрять концепцию Enterprise Architecture  Опыт NetCracker в сфере внедрения OSS, экспертиза, накопленная за 9 лет работы сделала компанию лидером и неоценимым помощником операторам связи в переходе к качественно новому уровню операционной поддержки сети © NetCracker Confidential, 2009 10
  • 11. Вопросы Что запомнилось? Что было интересным? Что узнали нового? © NetCracker Confidential, 2009 11
  • 12. Thank you! © NetCracker Confidential, 2009