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AACIMP 2009 Summer School lecture by Andrij Bayda (IBM). "Information Technology" stream. IBM course.

AACIMP 2009 Summer School lecture by Andrij Bayda (IBM). "Information Technology" stream. IBM course.

Published in Education , Technology , Business
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  • 1. IBM WebSphere Business Process Management Business Process Management Dynamic BPM 3 Points of Agility (Processes, Events & Rules) Andrij Bayda WebSphere Technical sale specialist Andrij.bayda@ua.ibm.com Template Documentation 8/12/2009 © 2008 IBM Corporation
  • 2. IBM Business Process Managament What Business Leaders require from their IT to achieve their objectives? The Answer is BPM! Support innovative business models and new differentiated products and services | WebSphere Business Services Fabric v6.1 STEW Change rapidly and continuously optimize operational capabilities Provide a real-time operational view with the ability to intervene fast Sources: IBM Global CEO Survey, 2008. CMP Technologies, April 2007. IBM GBS Global CFO Study 2008. 2 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 3. IBM Business Process Managament BPM drives Business and IT alignment around functional and transformational Business Objectives Collaborate to predict and optimize process outcomes through modeling Business View and simulation Rapidly adapt processes to changes Process View by business WebSphere Business Services Fabric v6.1 STEW | users using policies instead of code BPM Sense and respond to business events in real-time for automated IT View response or human decision support Rapidly deploy new solutions from reusable building blocks that can be changed on-the-fly BPM enabled by SOA bridges Business and IT 3 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 4. IBM Business Process Managament IBM’s approach is BPM enabled by SOA BPM enabled by SOA is based on… …creating agile and dynamic processes today that serve as the foundation for greater innovation in the future. …providing the key alignment between business architecture and IT infrastructure and keeping this alignment flexible and continuous. | WebSphere Business Services Fabric v6.1 STEW BPM with SOA provides process flexibility by Business Processes improving how you design, manage, and External Services optimize your business (Application & Information) processes and reuse existing assets. Operational Systems (Application & Application Application Information Assets) Content Data Registry 4 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 5. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 5 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 6. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Modeling & Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 6 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 7. IBM Business Process Managament Business-Level Modeling and Simulation Design accurate and precise modifications to the Business WebSphere Business Modeler | WebSphere Business Services Fabric v6.1 STEW Import models from Visio Document ALL relevant facts – not just the process diagram Visualize Process Properties Create process documentation and reports Drive Automation – Integration with Development Tools 7 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 8. IBM Business Process Managament Simulating “what if” Scenarios brings the Model alive Identify high impact process changes prior to implementation Existing Processes Run simulation across multiple process models | WebSphere Business Services Fabric v6.1 STEW Current State – Times & Costs Future State – Times & Costs Case Analysis with Unlimited Resources Case Analysis with Unlimited Resources Average Average Process Process Time Average Time Average Probability (min:sec) Cost Case Case Description Probability (min:sec) Cost 32.91% 10:11 $5.40 1 Direct mail, Complex 35.57% 8:16 $4.38 32.10% 3:11 $1.67 2 Direct Mail, Simple 33.03% 1:51 $0.96 15.01% 14:11 $7.56 3 Telemarketing 13.51% 7:51 $4.16 15.20% 3:21 $1.77 4 Email, Complex 14.50% 1:54 $0.96 4.78% 11:11 $5.93 5 Email, Simple 2.39% 8:16 $4.38 Example: Simulation results showing areas of greatest opportunity 8 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 9. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 9 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 10. IBM Business Process Managament Collaborative Business Process Design WebSphere Publishing Server Use a teaming repository to provide multi-user access to models – Work can be performed in parallel, speeding time to value WebSphere Business Services Fabric v6.1 STEW | – Experts in each process area can define the process areas that pertain to them – Models are versioned, allowing for rollback and failover Reviews by experts who are not actively editing the models 10 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 11. IBM Business Process Managament Optimize Human Involvement during Execution of your Business Processes WebSphere Process Server Include people into automated business processes to implement a human-centric BPM solution Manage both system and human tasks in the same environment | WebSphere Business Services Fabric v6.1 STEW Fine-grained escalation and priority mechanism for advanced service level handling Assigning work with greater flexibility – Rich static and dynamic staff assignment capabilities – Handle user substitution for temporarily delegating work to others 11 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 12. IBM Business Process Managament Enable Business Users with Flexible Client Options Provide end users with powerful client applications that allow them to perform their work cost- and time-efficiently Client offerings that can be used by end users to… – View and filter lists of assignments – Select WebSphere Business Services Fabric v6.1 STEW | work to perform and complete it – Escalate, prioritize, transfer, follow-up on or reject work – View statistical data on processes and activities Flexible Business User Clients supporting JSP, Forms or WebSphere Portal can be customized to meet many different usage scenarios Web Services interface enables additional workflow client platforms, including .NET, C/C++ 12 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 13. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity On-premises Outsourced Partners IT Monitoring 13 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 14. IBM Business Process Managament Business Activity Monitoring Actionable Insight through configurable Dashboards WebSphere Business Monitor Manage your business in real time – Collect information from multiple sources – Management dashboards and reporting capabilities, including trending – Utilize tools to define or customize dashboards – Set KPI’s based upon Key Performance Objectives| WebSphere Business Services Fabric v6.1 STEW Intervene in deployed processes – Identify business situations to initiate real-time response as performance data is received Assemble metrics from multiple sources – Monitor both activities and applications – Monitor a broad set of environments – Use adapters and access source applications for business monitoring 14 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 15. IBM Business Process Managament Receive business activity information from multiple sources Provide a more complete View of Business Performance Gain access to more events and data to make KPIs and dashboards reflect business performance more accurately | WebSphere Business Services Fabric v6.1 STEW Workflow or process Third party or legacy Software capturing data from automation software applications SAP & other ERP software partners and suppliers 15 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 16. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Applications Accelerators Business Event Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 16 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 17. IBM Business Process Managament Extending BPM with Business Event Processing WebSphere Business Events Business Event Processing is the ability to… – Receive or extract events from multiple sources – Detect “business situations” based on event patterns and data – Derive new events (i.e. through aggregation, information enrichment, etc.) Business Event Processing provides two key benefits: – Earlier and more intelligent insight leading to timely and effective business decisions | WebSphere Business Services Fabric v6.1 STEW – Loose coupling of applications to improve time-to-deployment, flexibility and maintenance B Event Processing u s Systems i n Applications Events Actions Event Event e s Consumer Consumer Sensors s Business P Consume, react to events BAM r Other o Events • Alerts c Perform operations • Trigger Workflow Generate and publish events e on events • Automated actions s s 17 e IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation s
  • 18. IBM Business Process Managament Business Events Sense when to act, know what to do Allows business users detect, evaluate and react to business events in real time Designed for process analysts – Understands business language and vernacular – Enables straightforward expression of business logic – Codeless, Graphical Authoring tools Accepts events from many sources | WebSphere Business Services Fabric v6.1 STEW – “Derived" events – Plug & Play to extend your existing SOA and BPM infrastructures Sense meaningful patterns – Simple and complex rules patterns – Define filters and conditions – Event flows and long running correlations Initiate the appropriate response – Take action when those patterns form – Drive existing services (WPS business process, ESB, etc.) Real-Time Pattern Detection – Automated Tasks (Update DB, write to file, etc.) – Notifications (Email, pager, etc.) Real-Time Decision Triggers 18 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 19. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 19 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 20. IBM Business Process Managament Enabling Iterative Development Environment Bridging IT and LOB WebSphere Business Modeler and WebSphere Integration Developer Changes made in the Modeling Process Environment are Analyst automatically reconciled in Assembly | WebSphere Business Services Fabric v6.1 STEW Environment Change Log provided to Modeling User to synchronize model IT with implemented Developer process 20 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 21. IBM Business Process Managament Deploy on a Single Process Execution Platform One platform to manage WebSphere Process Server Deploy your applications on a Build your SOA the way you want single, integrated, heterogeneous it – flexible, fast, and business- platform driven Powerful out-of-box integration capabilities – Integrate with a variety of application and technologies | WebSphere Business Services Fabric v6.1 STEW for coding – Without the need Based on mature and robust WebSphere Application Server WebSphere Adapters included for development and unit testing WebSphere ESB included for robust connectivity Use other tightly integrated offerings like WebSphere TX 21 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 22. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Pre-built Industry Business Event Applications Accelerators Processing Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 22 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 23. IBM Business Process Managament Managing and Governing the Lifecycle of IT Services Service Registry and Repository IT IT Architect Developer Publish Find Enrich Manage Govern | WebSphere Business Services Fabric v6.1 STEW Encourage Reuse Help optimize Find and reuse services service performance Publish Find for building blocks for new Manage Enable enforcement of composite applications. policies. Impact analysis Enhance Connectivity Enable Governance Enable dynamic and Govern services Enrich efficient interactions Govern throughout the service between services at lifecycle runtime. 23 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 24. IBM Business Process Managament Respond Quickly to Business Demands with powerful Capabilities Composite Business Business Event Applications Pre-built Industry Processing Accelerators Business Modeling & | WebSphere Business Channels Content Services Roles Fabric v6.1 STEW Simulation Sales Operations Partners Finance Process Execution Business Processes Collaboration ESB SOA Registry Repository Business Activity Monitoring On-premises Outsourced Partners IT 24 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 25. IBM Business Process Managament IBM Provides Rich Business Expertise to Customers IBM Industry Frameworks IBM SOA Business Catalog Greater reuse, faster time 1000’s of industry specific to value and lower TCO IBM and partner assets to than traditional industry accelerate BPM and SOA applications projects https://www- http://www- 304.ibm.com/jct09002c/isv/tech/validation/fram 306.ibm.com/software/solutions/soa/soabusinesscatal ework/index.html og_overview.html | WebSphere Business Services Fabric v6.1 STEW BPM Methodology BPM Center of Excellence Prescriptive process for Driving Methods and developing an organization’s Models for BPM Best Practices and project BPM cross-functional, customer- Gover n Proces Competenc focused end-to-end core ses accelerators y Center business processes https://w3.webahead.ibm.com/w3ki/display/BPMM ethodologyFramework/BPM+Methodology+Frame work+Home 25 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 26. IBM Business Process Managament Summary WebSphere BPM helps to unlock IT's Value across the Organization Accelerate time-to-market for new solutions, and rapidly change and reconfigure existing IT assets without redeployment Increase the value of your organizational assets and reduce their operating costs | WebSphere Business Services Fabric v6.1 STEW Drive collaboration and stakeholder commitment around process optimization goals across both business and IT Reliably meet SLA, audit, and regulatory objectives with Process Integrity Leverage open products that accommodate disparate systems across departmental boundaries 26 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation
  • 27. IBM Business Process Managament Questions ? Tesekkür ederim Turkey Obrigado Thai Dziekuje Poland Portugal Duo xie Traditional Chinese Thanks Toda Obrigado Israel United States Takk Brazilian Portuguese Norway Japanese Tak Gracias Dakujem Denmark Spain Slovakia | WebSphere Business Services Fabric v6.1 STEW Hvala Slovenia, Croatia, Serbia Danke Dekuju German Czech Republic Duo xie Simplified Chinese Merci Köszönöm Korean France Hungray Arabic Dank u Tack Jag tackar Belgium Grazie Sweden Finland Italy Dankeschön Austria Bedankt turkish Engraziel Netherlands Russia Switzerland 27 IBM WebSphere Dynamic Process Edition © 2008 IBM Corporation