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Photos from our PLA 2010 Talk Table titled DIY Usability Study: Is Your Library People Focused?

Photos from our PLA 2010 Talk Table titled DIY Usability Study: Is Your Library People Focused?

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    Talktable Talktable Presentation Transcript

    • We began with a group exercise. The groups discussed the following questions.
    • Next we gave an overview of our usability project. These are some of the visuals we created, some were to visualize our thought process others are recommendations. This is a floor plan of the branch we created. This is a visual representation of a word association exercise we conducted with patrons & staff. The size indicates the frequency of occurrence. This is a flow analysis in which we mapped out all possible processes a patron can go though in looking for a book. We call this a single point service model that we created using the preexisting structure and service point.
    • We shared with the group some of the tools we used during our usability study.
    • Next we did a usability exercise together. We did a word association and the group wrote down the words that pop into their heads when they think of the public library.
    • We had a discussion about usability as we see it currently in the library.
    • Each group then selected a method. This group decided to use behavioral archaeology in the PLA exhibit space.
    • This group created personas/character profiles of potential patrons.
    • This group used the 5 Whys technique to analyze self-check out.
    • These are the participants hard at work.