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  • 1. Page 1 www.ReadySetPresent.com Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
  • 2. Page 2 www.ReadySetPresent.com Program ObjectivesProgram Objectives (1 of 3)  To identify steps in taking responsibility for your own communication.  To explore the use of words, tone of voice, and body language in communication.  To identify ways to establish rapport in communication.  To compare “telling” and “asking” questions styles in solving problems.
  • 3. Page 3 www.ReadySetPresent.com Program ObjectivesProgram Objectives (2 of 3)  Recognize and understand the power of communication.  Understand how problems develop due to listening.  Identify specific communication problems and apply treatments.  Learn techniques to manage and ensure proper communication.
  • 4. Page 4 www.ReadySetPresent.com  Enhance your knowledge of non- verbal communication.  Apply what you learn to the written word.  Know how to use the last resort.  Practice, role-play, discuss, and problem solve. Program ObjectivesProgram Objectives (3 of 3)
  • 5. Page 5 www.ReadySetPresent.com AA ChallengeChallenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
  • 6. Page 6 www.ReadySetPresent.com Definition of CommunicationDefinition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.
  • 7. Page 7 www.ReadySetPresent.com Definition of CommunicationDefinition of Communication (2 of 2) Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.
  • 8. Page 8 www.ReadySetPresent.com Methods of CommunicationMethods of Communication  Memo, fax, e-mail, voice mail, letter.  Phone call, in-person. Two-Way One-Way Collaborative  Team meetings, consulting, consensus, decision making, group problem solving.
  • 9. Page 9 www.ReadySetPresent.com Communication AdvantagesCommunication Advantages  Increase productivity.  Reduce stress.  Better understand what others are saying.  Better understand how to get your message across.  Enhance relationships.  Save time and money.
  • 10. Page 10 www.ReadySetPresent.com Who Is Responsible?Who Is Responsible?  The Communicator. How Much Is The Communicator Responsible?  60 Percent!
  • 11. Page 11 www.ReadySetPresent.com Face-To-FaceFace-To-Face MirrorMirror andand Match.Match.
  • 12. Page 12 www.ReadySetPresent.com Mirror and MatchMirror and Match  Sentence structure.  Tone of voice.  Key words.  Non-verbal body language.  Style of speech.  Rhythm of speech.
  • 13. Page 13 www.ReadySetPresent.com About This Product:About This Product: To download this entire Communication PowerPointTo download this entire Communication PowerPoint presentation visit ReadySetPresent.compresentation visit ReadySetPresent.com Over 100+ slides on topics such as:Over 100+ slides on topics such as: 10 keys to effective listening, listening techniques, asking vs.10 keys to effective listening, listening techniques, asking vs. telling, 10 barriers and gateways to communication, effectivetelling, 10 barriers and gateways to communication, effective business communication, responding to content, posturing andbusiness communication, responding to content, posturing and observing, feedback, nonverbal communication, eye contact,observing, feedback, nonverbal communication, eye contact, language barriers, how to's and more. Royalty Free – Use Themlanguage barriers, how to's and more. Royalty Free – Use Them Over and Over Again.Over and Over Again. Please Visit: www.ReadySetPresent.comPlease Visit: www.ReadySetPresent.com

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