On October 23rd, 2014, we updated our
By continuing to use LinkedIn’s SlideShare service, you agree to the revised terms, so please take a few minutes to review them.
Customer Service Supervisor
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of
agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office
Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.
· Customer Service Supervisor License - 1 User: IPO LIC CUSTMR SVC SPV RFA 1 (217655)
· Customer Service Supervisor License - 10 Users: IPO LIC CUSTMR SVC SPV RFA 10 (217656)
· Customer Service Supervisor License - 20 Users: IPO LIC CUSTMR SVC SPV RFA 20 (217657)
Phone Manager Licenses (also included in Power User & Teleworker licenses)
IP Office Phone Manager is a Windows PC application that allows IP Office users to control their telephone
through their PC. The one version of Phone Manager software installed on their PC can run in Phone Manager
Lite, Phone Manager Pro or Phone Manager Pro PC Softphone modes. The mode for each user is configured
within the IP Office's settings and requires an instance of the appropriate Phon