Business in uk
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  • 1. CROSS CULTURE “The collective programming of the mind which distinguishes the members of one group or category from those of another”
  • 2. UNITED KINGDOMSTATS.docx
  • 3. Etiquette in EnglandDo: £ Stand in line £ Take off your hat when indoors £ Cover your mouth when yawning or coughing £ Shake hands £ Drive on the left side of the roadDon’ts: £ Greet people with a kiss unless it’s family or close friends £ Talk loudly in public £ Stare at others £ Ask personal and intimate questions
  • 4. FESTIVALS May Day Celebrations: Maypole Dancing £ Origin: the Roman festival of Flora, goddess of fruit and flowers £ Celebrate the coming of summer after a long winter £ A time for love and romance
  • 5. SUPERSTITIONSGood Luck: £ Lucky to meet a black cat £ Lucky to touch wood £ Lucky to find a clover plant with four leaves. £ A right way up horseshoe over the door brings good luck (like a “U”) £ Catch falling leaves in Autumn and youre have good luck.Bad Luck: £ Unlucky to walk underneath a ladder £ Seven years bad luck to break a mirror £ Unlucky to spill salt. If you do, you must throw it over your shoulder to counteract the bad luck £ Unlucky to open an umbrella in doors. £ The number thirteen is unlucky £ Friday the thirteenth is a double unlucky day because Jesus was crucified on a Friday. £ Unlucky to put new shoes on the table £ Unlucky to pass someone on the stairs
  • 6. TEA CUSTOMS Afternoon Tea: £ Served at 4 in the afternoon £ Tea, coffee, freshly baked scones, tea sandwiches, and assorted pastries £ This became popular about one hundred and fifty years ago when rich ladies invited their friends to their houses for an afternoon cup of tea High Tea: £ Served at 6 in the evening £ Scones, cakes, buns or tea breads, cheese on toast, toasted crumpets, cold meats and pickles or poached eggs on toast £ British working population did not have afternoon tea, only a midday meal and a meal after work a.k.a dinner or supper
  • 7. Food Traditional English Breakfast (Full English) £ eggs, bacon, sausages, fried bread, baked beans and mushroomsTraditional English Dinner £ meat and 2 vegetables with hot brown gravySunday Roast Dinner £ roast meat, two vegetables and potatoes Lunch – dinner (the main meal) with a Yorkshire pudding Dinner – tea, supper
  • 8. INDIRECTNESS£ The English are renowned for their politeness andcourtesy This is a key element of British culture and is afundamental aspect of British communication style.£ When doing business in the UK you generally find thatdirect questions often receive evasive responses andconversations may be ambiguous and full of subtleties .£ It is important to pay attention to tone of voice and facialexpression , as this may be an indication of what is reallymeant.
  • 9. STIFF UPPER LIP£ To describe the traditionally British portrayal ofreserve and restraint when faced with difficultsituations.£ Open displays of emotion , positive or negative arerare and should be avoided .£ During meetings, Hosts will approach business with anair of formality and detachment
  • 10. HUMOUR£ A vital element is the renowned sense of humour.£ The importance of humour in all situations,including business contexts, cannot beoverestimated.£ Humour is frequently used as a defencemechanism , often in the form of self-depreciationor irony .£ It can be highly implicit and in this sense is relatedto indirect communication style.
  • 11. PUNCTUALITY£ Punctuality is essential at any business meeting orsocial event. Make it a point to be punctual - the Englishare very particular about time keeping.£ To be late is considered inconsiderate anddiscourteous.
  • 12. GREETINGS£ DO remember to shake hands on first meetings.£ Greet your business associate with a firm handshake ; this is acceptable for both business and social occasions.£ If your associate is a woman , wait for her to extend her hand first. Women do not necessarily shake hands.£ DO make direct eye-contact with your British counterpart, however remember to keep it to a minimum or it could be considered impolite or rude.
  • 13. DRESS CODE£ Dress as conservatively as you can. A suit is alwaysappropriate. Men in Britain should wear laced shoes,not loafers. Wear shirts with no pockets. If you musthave pockets, make sure they are empty. Avoid stripedties; many British regimental ties are striped, and yoursmay look like an imitation.£ Women should wear either a business suit or aconservative dress.
  • 14. FORM OF ADDRESS£ Only medical doctors and the clergy in the UK usetheir professional or academic titles in business.£ Most people use the courtesy titles or Mr, Mrs or Missand their surname . (Mr and Mrs are words in the UnitedKingdom and do not require a period after them as they arenot abbreviations.)£ If someone has been knighted, they are called Sirfollowed by their first and surnames or Sir followedsimply by their first name.£ First names are used almost immediately with allcolleagues. Exceptions are very senior managers. Waituntil invited before moving to a first-name basis . Peopleunder the age of 35 may make this move more rapidly thanolder British.
  • 15. Business cards£ Business card etiquette is relaxed and involves little ceremony .£ Business cards are exchanged at the initial introduction without formal ritual.£ It is not considered bad etiquette to keep cards in a pocket Do not feel obliged to hand out a business card to everyone you meet as it is not expected.£ The business card may be put away with only a cursory glance.
  • 16. PERSONAL SPACE£ DO respect personal space. The British valuetheir space and keeping an acceptable distance isadvised.
  • 17. GIFTS£ Do not carry gifts with you; they are not part of doing business Instead of gifts, invite your hosts out for a meal or a show. Anything else is considered inappropriate.£ If you choose to give a gift, make certain it is small and tasteful.£ Good gifts include desk accessories, a paperweight with your company logo, or a book about your home country .£ Business meetings take place in a cafe in a pub -- the meal itself will be light. Senior executives, however, typically dine at the finest restaurants or in the companys executive dining room. Dinner is from 7 to 11 p.m. in most restaurants.