Translation – Section 7.2.6
Section [ 7.2.6 ] Experiences and Expectations: Local Commerce

Study of the Profile of Touris...
Quotes from respondents:
"They could increase the illumination of places and, in restaurants, the waiters
should be more k...
Upcoming SlideShare
Loading in...5
×

Section [ 7.2.6 ] Local Commerce: Experiences and Expectations - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013

208

Published on

Section [ 7.2.6 ] Local Commerce: Experiences and Expectations - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013,

Full document available here in Portuguese:

http://www.slideshare.net/srains/full-brazilian-inclusive-tourism-market-study-2013

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
208
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Section [ 7.2.6 ] Local Commerce: Experiences and Expectations - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013

  1. 1. Translation – Section 7.2.6 Section [ 7.2.6 ] Experiences and Expectations: Local Commerce Study of the Profile of Tourists - People with Disabilities Technical Document - 2013 (Original title: Estudo do Perfil de Turistas – Pessoas com Deficiência Documento Técnico – 2013 Translation by Scott Rains, srains@oco.net Local Commerce A standard of quality service not having been identified, when local businesses are evaluated again we have a scenario where it is clear how people with disabilities are dependent on the good will and good conduct of individuals. "The waiter was very nice and helped me cut the meat." (Curitiba - Motor Disability EP) From a structural standpoint, the local business community is not at all prepared to receive and serve tourists with disabilities. With no accessibility and (effective) communication there is no way to be a consumer and to do business. Often a particular establishment (shop, bar, restaurant, bookstore, cafeteria, etc.) may make the entrance accessible, but not follow through with accessibility inside (tables, floors, self-service line, samples, bathrooms etc.). One can also see low investment by the local business community in technological resources that would make possible the orientation of and communication with people with visual and hearing impairments, such as the use of auditory output price readers, menus in Braille and /or computerized (with sound), or even an attendant who had knowledge of LIBRAS (Brazilian Sign Language.)
  2. 2. Quotes from respondents: "They could increase the illumination of places and, in restaurants, the waiters should be more knowledgeable about how to help us." (Rio de Janeiro – Visual Disability EP). "The problem is the queues. There are the priority queues, but there lump together the disabled, the elderly, people with infants... It takes too long. It gets very tiring." (Belo Horizonte - Focus Group) "Some places have many stairs and lack elevators for wheelchair users. I have the hardest time using escalators "(Porto Alegre – Motor Disability EP) "The business community itself is quite disabled. If you will buy a particular product it is always very complicated. The bar code reader that shows the price has no auditory output. It should describe the product and tell you the price. Bars and restaurant also need to adapt, just in you have the most sophisticated menu in Braille... These days technology is so advanced they could have a computerized voice menu." (Sao Paulo – Visual Disability EP). Source: Pp 40 - 41 Full document available here in Portuguese: http://www.slideshare.net/srains/full-brazilian-inclusive-tourism-market-study-2013

×