Translation – Section 7.2
Section 7.2 & [ 7.2.2 ] Experiences and Expectations: Accommodation

Study of the Profile of Tou...
Quotes from respondents:
"Some I call and book easily because a friend has been there and told me about the hotel.
I've ha...
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Section [ 7.2.2 ] Experiences and Expectations: Accommodation - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013

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Section [ 7.2.2 ] Experiences and Expectations: Accommodation - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013.

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Transcript of "Section [ 7.2.2 ] Experiences and Expectations: Accommodation - Brazilian Study of the Profile of Tourists - People with Disabilities Technical Document - 2013"

  1. 1. Translation – Section 7.2 Section 7.2 & [ 7.2.2 ] Experiences and Expectations: Accommodation Study of the Profile of Tourists - People with Disabilities Technical Document - 2013 (Original title: Estudo do Perfil de Turistas – Pessoas com Deficiência Documento Técnico – 2013 Translation by Scott Rains, srains@oco.net Accommodation The city of Socorro (in the state of São Paulo), according to the respondents, is a model of accessible tourism as it is the city that offers the best fit for people with disabilities. This exception aside, other experiences related demonstrate that it is evident that accessibility has not been designed holistically within hotels for instance. Only a few specific areas are adapted. However, the movements of a disabled guest are not only limited to that area. Thus they experience difficulties and end up having to seek improvised solutions (at the door of the restaurant, at serving tables, with space inside the room, with the number of rooms available, for menus in Braille, the presence of interpreters, tactile flooring, etc.) The availability of suitable rooms is another problem experienced by tourists with disabilities. In times of high seasonal occupancy or when some event that involves people with disabilities is taking place the few that there are accessible rooms are insufficient to meet the demand. It was also noted that hotels have failed to provide for the preparation and competency of those who guide and receive people with disabilities. The expectation is that hotel staff should be able to provide information about the city and conditions of tourist attractions, yet this most often does not happen.
  2. 2. Quotes from respondents: "Some I call and book easily because a friend has been there and told me about the hotel. I've had trouble with is the lack of suitable hotel. It is because there are times of year when it is difficult... When you have an event, a fair, a sporting event involving people with disability, you have 4, 5, 6 thousand people with disabilities and no location has adapted for all these people. Then it is impossible." (Rio de Janeiro – Motor Disability EP) "In addition to tourist sites hotels must also adapt. There is a lack adaptation also for the Deaf. Blind and wheelchair users already have quite a lot today, but not the Deaf... Communication that is barred is a question of communication." (Belo Horizonte – Auditory Disability EP) "I was in the Pantanal in rather simple accommodation. They had there many stairs, a staircase. It was hard. If I had been a wheelchair user there would have been no way." (São Paulo – Visual Disability EP) "At the hotel we stayed last time, did not have the room number embossed, so I said that when I left that I would need someone to help me get back. They became angry. Within room everything is digital. You can not find the button that turns the air. The hotels do not have human resources. The bathroom does not have the support bar in the shower stall and no space to enter with a wheelchair. The reception desks are high and cannot be reached in a wheelchair cannot be reached. This was all in Brasilia." (Porto Alegre - Focus Group) Source: Pp 35 -36 Full document available here: http://www.slideshare.net/srains/full-brazilian-inclusive-tourism-market-study-2013

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