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Leadership & change management, Lecture 3, by Rahat Kazmi
 

Leadership & change management, Lecture 3, by Rahat Kazmi

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This Lecture was prepared for my MBA students in London. It will benefit students, lecturers or managers who like to polish up their leadership skills. Feel Free to download this lecture in pdf, ...

This Lecture was prepared for my MBA students in London. It will benefit students, lecturers or managers who like to polish up their leadership skills. Feel Free to download this lecture in pdf, however, if you need the ppt slides, please send me a payment of £1 by paypal at: srahatkazmi@gmail.com and I will happy to send you the lecture.

Hope it was beneficial to you.

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    Leadership & change management, Lecture 3, by Rahat Kazmi Leadership & change management, Lecture 3, by Rahat Kazmi Presentation Transcript

    • LEADERSHIP AND CHANGE MANAGEMENT REFLECT YOUR PERSONAL EFFECTIVENESS WITHIN AN ORGANISATION LECTURE 2 BY RAHAT KAZMI PREPARED BY: RAHAT KAZMI SEPTEMBER 2010Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Reflect your Personal Effectiveness within an OrganisationFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Personal Effectiveness in an OrganisationFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Objectives After today you all will know what is expected of you in an organisation towards your personal effectivenessFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Leadership – New Reality OLD PARADIGM NEW PARADIGM  Industrial Age  Information Age  Stability  Change  Control  Empowerment  Competition  Collaboration  Things  People and Relationships  Uniformity  Diversity If you do not know where you are , you can’t be in control .Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Leadership : Personality -Hermann’s Whole brain ModelA – UPPER LEFT D- UPPER RIGHT LOGICAL HOLISTIC ANALYTICAL INTUITIVE FACT BASED INTEGRATING QUANTIATIVE SYNTHESIZING HERMANN’SDirective and authoritative Holistic, adventurous, risk taking WHOLE BRAIN INTER PERSONAL ORGANISED SEQUENTIAL MODEL FEELING BASED PLANNED KINESTHETIC DETAILED EMOTIONAL Friendly , trusting and empatheticConservative and TraditionalB- LOWER LEFT C - LOWER RIGHTWork will always expand to take the time allowed – Parkinson’s Law 6
    • High Bureaucratic Organization:Common Approach to Business Problems YES NO DOES THE THING WORK? DON’T MESS DID YOU MESS WITH IT? WITH IT NO YES NO DOES ANYONE YOU DUMB KNOW? *#@>!! HIDE IT YES YES WILL YOU CATCH HELL? YOU POOR $#@! ~*%$ TRASH IT CAN YOU BLAME SOMEONE ELSE? NO YES NO PROBLEM
    • Why Good Performers Leave List of PUSH FACTORS • They see NO link between their pay and their performance. • They don’t perceive Growth or advancement opportunities • They do not see their Work as important , or their contributions are not recognized and valued by others. • They do not get to use their natural talents. • They have unclear and unrealistic expectations. • They will no longer tolerate abusive managers or Toxic environments.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • A New Reality “Time in America and most of Modern World is shrinking. Companies have down-sized their staffs and up-sized the workloads of all the survivors. These people need shortcuts every waking minute of their lives.”Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Our Solution  1. Systematically identifying and isolating the core negatives driving an individual’s performance.  2. Intentionally eliminating those negatives — indeed, transforming them into powerful positives.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Developing the ability to think clearly and logically  Presenting the ideas effectively and in a way that other person understands the pointFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Being confident in conducting oneself and in presenting the ideas  Time management  Dissolving ConflictFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Good planning  Not showing sentimental emotions and putting off your face  Understanding the prioritiesFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Being a good listener  Understanding  Reducing stressFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Being proactive  Motivate your team  Being optimisticFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Be a continuous learnerFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Be a professional  Avoid egoism  Building good relationshipsFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Be flexible  Be matured  Good dressingFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some Tips to improve personal effectiveness at workplace  Being updatedFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Individual-Level Performance Inputs Design Components Outputs Organization Skill Variety Design Group Design Task Task Individual Identity Significance Effectiveness Personal Characteristics (skill, knowledge Autonomy Feedback attitude)Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • The Performance measurement cycle – Four critical Linkages21 WHAT COUNTS GETS MEASURED WHAT GETS REWARDED COUNTS WHAT GETS MEASURED GETS DONE When a valuable employee leaves , it is a signal that something in the system may need fixing WHAT GETS DONE GETS REWARDED
    • Individual-Level Performance • Organization design is concerned with Organization the larger organization within which the Design individual job is the smallest unit. • Group design concerns the larger group Group or department containing the individual Design job. • Like organization design, group design is an essential part of the job context.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Individual-Level Performance • Personal characteristics of individuals occupying jobs include their age, education, experience, Personal Characteristics and skills and abilities. • Personal characteristics can affect job performance as well as how people react to job designs.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Individual- Job Performance Skill Variety The degree to which the job requires a variety of different activities Task Identity Autonomy The degree to which the job The degree to which a job providesrequires completion of a whole freedom and discretion in and identifiable piece of work scheduling the work and determining work methods. Task Significance Feedback About Results The degree to which a job has a The degree to which a job provides significant impact on other employee with direct and clear people’s lives information about the effectiveness of task performance
    • Job Characteristics Model - Hackman/Oldham Core Job Psychological States Personal and Work Dimension Outcomes Skill Variety Experienced Task Identity meaningfulness of the Task Significance wok • High internal work motivation Experienced • High-quality work Autonomy responsibility for performance outcomes of the work • High satisfaction with the work • Low turnover Knowledge of the Feedback actual results of the work activities
    • Individual- Level Performance • What is the design of the larger organization within which the individual jobs are embedded? • What is the design of the group containing the individual job? • What are the personal characteristics of jobholders?Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Individual- Level Performance • How much skill variety is included in the jobs? • How much task identity do the jobs contain? • How much task significance is involved in the jobs? • How much autonomy is included in the jobs? • How much feedback about results do the jobs contain?Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Personal Effectiveness At Work Personal effectiveness means making the most at all personal resources at our disposal - our personal talents, energy and time relative to whats most important to us.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Need for this Approach Personal effectiveness Creates Success. So be a star performer we don’t need only degrees & medals but also self improvementFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Benefits  Develop ability to think clearly and logically  Structure thoughts and present ideas cohesively and effectively  Increase levels of confidence in conducting oneself with internal and external customersFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Topics - Positive Impact - Communication - Setting Goals - Time Management - The trust Factor – Creating Win- - Stress Management Win Relationship - Self mastery – A Plan for - Conflict resolution Personal Success - Workplace Etiquettes - Addressing Emotions at workFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Positive Impact • Set of behaviors • How to be the that are beneficial type of employee at all levels of the successful organization companies fight to keep, by applying seven high- performance behaviors to theirFollow him on Twitter: twitter.com/srahatkazmi or professional life.Join Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Set of Behaviors 7 habits of Highly effective People by Steven Covey :- 1)Be Proactive 2)Begin with the end in mind 3)Put first thing first 4)Think win – win 5)Seek first to understand, than to be understood 6)Synergize 7)Sharpen the sawFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Stand Out At Work Career development is not always about moving up in the organization. Its more about constantly improving yourself and getting the most out of your job and work life. To stand out in a good way, you need to be aware of the consequences of what you think, say, and doFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • What To think, or Not  Think You can (and will) succeed  People have confidence in us when we have confidence in ourselves,Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • We gain confidence when Skill & knowledge growFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Make self development plans Try New ThingsFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Think about your work as more than a Job  Energy  Enthusiasm  AttitudeFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Think Excellence  Doesnt it feel great to get through the day without challenging ourselves to learn something new or do something great?  Go beyond the minimum effort, easy way and the safe path.  Work hardFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • What to say or not Don’t use inappropriate language (like swearing) Don’t complain & Argue too muchFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • What to Do, or Not to Do Dont talk about personal problems Don’t talk Politics & ReligionFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • What to Do, or Not to Do Be professional by meeting commitments & respecting your responsibilities to others & yourself Look and act professionalFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Have fun at work, and at the same time, let people know you can handle difficult situations with a level headFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • • Watch your appearance by being well groomed (bathed, trimmed, combed, etc.) and well dressed (accepted clothing for the position you want, tucked in shirt, clean shoes, matching socks, etc.). • Be mature by behaving like a reliable grownup.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Create growth opportunities for yourself  Build Relationships  Learn From your mistakes  Be flexible - "Thats not my job." "I dont want to do thatFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Setting Goals • S = Specific • M = Measurable • A = Attainable • R = Realistic • T = TimelyFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Specific – What, Why and How?Measurable – If you can’t measure it , you can’t manage itAttainable – Goals you set which are too far out of yourreach, you probably wont commit to doing.Realistic - Realistic does not mean Easy, in this case, means"do-able."Timely :- Set a timeframe for the goal: for next week, in threemonths, by fifth grade. Putting an end point on your goalgives you a clear target to work towards.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Creating Win–Win Relationship  Develop your communication and behavior skills to create a climate of trust, collaboration and goodwill with coworkersFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Self mastery – A Plan for Personal Success  Learn a set of principles and personal management skills that will change how you view your life and enable you to grow in personal confidence and effectivenessFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Etiquettes at work Say Hello, how are you Your Physical and Verbal behaviorFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Etiquettes at work Sit up straight Your appearanceFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Some more Tips  Be Self aware – Self-awareness is a critical component to etiquette in any situation.(How many people are Self Aware?)  Taking particular note of coworker annoyance is good place to start . Use them as rules of thumb for behavior that you find particularly obtrusive and make a concerted effort not to do the same.  Use common sense, try not to be too loud and unpleasant  Avoid Strong Cologne & Perfume – Use light and Soft ones  Mind your own business –Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Keep Your noise to yourself Use speakerphone only for conference calls Don’t talk loudly across partitions Answers phone promptly, don’t let it ring several times Keep cell phone ringers lowFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Keep your germs to yourself  This is basic; but many overlook it  Cover your mouth when you sneeze & Cough  Don’t pick your nose  Failure to do so is rude, inconsiderate and stupidFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Communication Speak with more confidence and listen carefully to build rapport Analyze and utilize body language to your advantageFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Time Management Realize that time management is a myth – We have only 24 hours in a day. Time doesn’t change. All we can actually manage is ourselves and what we do with the time that we have Find out where you’re wasting time - Many of us are prey to time-wasters that steal time we could be using much more productively. Do you spend too much time Net surfing, reading emails, or making personal calls?Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Time Management Prioritize ruthlessly - Learn to delegate and/or outsource.Follow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Stress Management • Avoid people who stress you out • Avoid hot-button topics • Pare down your to-do listFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Conflict Resolution Listen first; talk second Keep people and problems separateFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Make sure that good Use active listening skills to ensure thatrelationships are the you hear and understand other’s positionsfirst priority and perceptions. When you talk use an adult, assertive approach rather than a submissive or aggressive styleFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Addressing Emotions At WorkKick habits that hurt you. Habits such as procrastinating, overeating, beingdisorganized, avoiding conflict…etcLearn how to stay calm and clearheaded when you start to lose your temperEliminate over-reactive behaviors and replace them with reasonable behaviorsLearn behavior modification skills that people will notice—and will likelywant to copy themselvesTake ownership of your emotions and your reactionsFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Attitude  Always keep a positive attitude  Talk nicely and be niceFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com
    • Recommended Further Readings 1. Thomas Cummings and Christopher Worler, Organization Development and Change, South Western College Publishing 2. Stephen Robbins, Organizational Behavior, Prentice Hall 3. Marvin Ross Weisbor, Organizational Diagnosis : A Workbook of Theory and Practice, Perseus Books GroupFollow him on Twitter: twitter.com/srahatkazmi orJoin Facebook Fan’s page : facebook.com/TrainingConsultantVist the website: www.softskillsexperts.com